Calamba City College

Department of Business and Accountancy

Bachelor of Science in Accountancy

Name: ____Jamilla M. Burguita_________

Date:_______05/20/2024___

Section:______3BSA-3______________ Score:__________________

Write the word TRUE if the statement is TRUE and FALSE if not. (10 pts.)

_____True_____ 1.) Dr. Deming was regarded as having had more impact on Japanese
manufacturing and business than any other individual not of Japanese heritage.
____True______ 2.) The Pareto principle is known as the “80/20 rule”, and is authored by
Dr. Juran.
_____True_____ 3.) Philip Crosby initiated the “Do it right the first time.” principle.
_____True_____ 4.) Prof. Kaoru Ishikawa is known as the Father of Japanese Quality.
_False_________ 5. Dr. Shingo was a Japanese chemical engineer who was considered
as the world’s leading expert on manufacturing practices.
_____False_____ 6.) Crosby gave 15 steps for process improvement.
_____False_____ 7.) The implementation phase of TQM involves activities such as training,
rewarding, supporting, and partnering with groups that are embraced by the
organization’s TQM initiatives.
_____True_____ 8.) It is important to communicate the goals throughout the organization
during the preparation phase of TQM implementation.
___False_______ 9.) Practice benchmarking is a comparison between the levels of
achieved performance in different operations.
___False_______ 10.) The survey method is the most effective form of assessment in TQM
implementation.