Learning Paths by Persona

Author: Training and Certification

System Administrator Learning Path

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 2

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

System Administrator Learning Path Additional Acronyms

ILT: Instructor-led Training
CSA: Certified System Administrator

Micro certification

Mainline Certification

We recommend
6+ months hands-on
experience with the
platform prior to
taking the CSA exam Additional Recommended Courses
• Common Service Data Model (CSDM)
Fundamentals (On Demand)
System • Configuration Management
Administrator Database (CMDB) Fundamentals
(ILT or On Demand)
CSA
Welcome to ServiceNow Subscription Automated Test ServiceNow System • Introduction to ServiceNow
HealthScan and Instance Scan
ServiceNow Administration Management Framework (ATF) Upgrade Administration
(On Demand) Fundamentals Overview Essentials Essentials Advanced • Now Support Administrator
(ILT or Ongoing (On Demand) (On Demand) (On Demand) (ILT or On Demand) • Performance Analytics Essentials
On Demand) Delta testing (On Demand)
CSA Voucher • Scripting in ServiceNow Fundamentals
(ITL or On Demand)
• Application Development
Fundamentals (ILT or On Demand)
• ** Fundamentals and Implementation
courses as products are activated in
your organization’s instance

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 3

Developer Learning Paths

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 4

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Developer Learning Path

Additional Acronyms
ILT: Instructor-led Training

Micro certification

Mainline Certification

Additional Recommended
Citizen • Automated Test Framework (ATF) Essentials
(On Demand)
Developer
• Flow Designer Essentials (On Demand)
ServiceNow Citizen ServiceNow • Integration Hub Essentials (On Demand)
Citizen Developer Developer Citizen Developer • Common Service Data Model (CSDM)
Fundamentals (On Demand)
Core Skills Core Skills Advanced Skills
• Configuration Management Database (CMDB)
(On Demand) Micro-Certification (On Demand) Fundamentals (ILT or On Demand)
Suite
• Mobile Development Essentials (On Demand)
• Performance Analytics Essentials (On Demand)
Application
• Robotic Process Automation Core Skills
Developer
• Service Portal Fundamentals (ILT or On Demand)
ServiceNow Application ServiceNow • Service Portal Advanced (ILT or On Demand)
Application Developer Application • UI Builder Fundamentals (On Demand)
Yes Developer Core Skills Developer
Core Skills Micro-Certification Advanced Skills
(On Demand) Suite (On Demand)

Are you using

App Engine
Developer products to No
develop
Welcome to applications? Scripting in Application Certified
ServiceNow ServiceNow Development Application
(On Demand) Fundamentals Fundamentals Developer
(ILT or On Demand) (ILT or On Demand) (CAD)
CAD Voucher

Ongoing
© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 5
Delta testing
Process and Platform Owner
Learning Path

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 6

 Additional Acronyms
ILT: Instructor-led Training

Process and Platform Owner

CSA: Certified System Administrator

Micro certification

Learning Path Mainline Certification

ServiceNow
Administration
Fundamentals
(ILT or On Demand)
Get Started with
CSA Voucher Now Create Performance
(Platform Owner) (On Demand) Analytics Essentials

Process &
Additional Recommended
Platform Owner
• Get Started with Reports
Welcome to CSA Adopting a Product Line • Responsive Dashboards
ServiceNow Platform Owner Fundamentals
(On Demand) Mindset (ILT) • IT Service Management (ITSM)
Ongoing (Platform Owner)
• Human Resources (HR)
Delta testing
• Customer Service
Management (CSM)
• Etc.

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 7

Implementer Learning Paths

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 8

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Business Continuity Management (BCM) Micro certification

Select Product Line

BCM

CSM

DevOps
ServiceNow PPM ServiceNow
Administration Platform Employee WF
Fundamentals
Fundamentals (ILT or Implementation
(ILT or On Demand) On Demand) (ILT or On Demand) FSM

GRC
Implementer
ITAM

Welcome to UI Builder Get Started with ITOM BCM for BCM Assessment
ServiceNow Fundamentals Now Create Implementers Simulator to
(On Demand) (On Demand) (On Demand) achieve the Micro-
ITSM
Certification
Now
Intelligence
Additional Recommended
SecOps • Common Service Data Model (CSDM)
Fundamentals (On Demand)
Service • Configuration Management Database
Provider (CMDB) Fundamentals (ILT or On Demand)
• Industry Certifications
SPM o ABCP
o CBCP
o MBCP (DRII)
o CBCI/MBCI
© 2022 ServiceNow, Inc. All Rights (BCI)
Reserved. Confidential. 9
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Certification
Additional Acronyms
BPC: Business Process Consultants
CIS: Certified Implementation Specialist
ILT: Instructor-led Training
Customer Service Management (CSM) Micro certification

Mainline Certification
Select Product Line

BCM

CSM Additional Recommended Courses

• Common Service Data Model (CSDM)
DevOps Fundamentals (On Demand)
ServiceNow ServiceNow • Configuration Management Database
Employee WF (CMDB) Fundamentals (ILT or On Demand)
Administration Platform
Fundamentals Implementation
(ILT or On Demand) (ILT or On Demand) FSM

GRC
Implementer
ITAM

Welcome to Get Started with ITOM CSM CSM CIS-CSM CSM Professional
ServiceNow Now Create Fundamentals Implementation
Required to achieve ‘Professional’
(On Demand) (On Demand) (ILT or (ILT or
ITSM • CIS-CSM
On Demand) On Demand)
Now CIS-CSM Ongoing • Performance Analytics Essentials
Voucher Delta testing (On Demand)
Intelligence
• Predictive Intelligence (On Demand)
SecOps
• Virtual Agent (On Demand)
Service
Provider
SPM

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 10

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
ILT: Instructor-led Training

Micro certification
DevOps Change Velocity
Select Product Line

BCM Additional Recommended

• Navigate DevOps Change Velocity
CSM
• Automated Test Framework (ATF)
Essentials(On Demand)
DevOps • Cloud Provisioning and Governance
Fundamentals
ServiceNow ServiceNow
Employee WF DevOps (ILT or On Demand)
Administration Platform Flow Designer DevOps
Micro-Cert • Common Service Data Model (CSDM)
Fundamentals Implementation Essentials Fundamentals
Assessment Fundamentals (On Demand)
(ILT or On Demand) (ILT or On Demand) FSM (On Demand) (On Demand)
Simulator • Configuration Management Database
(CMDB) Fundamentals
GRC (ILT or On Demand)
• Discovery Fundamentals
Implementer
ITAM (3 Day ILT or On Demand)
• Integration Hub Essentials
Welcome to Get Started with ITOM ITSM Performance DevOps (On Demand)
ServiceNow Now Create Fundamentals Analytics Implementation • ServiceNow Subscription Model
(On Demand) (On Demand) (ILT or On Essentials + Course Exam (On Demand)
ITSM
Demand) (On Demand) (On Demand) • Vendor Agnostic DevOps Tools Chain
Now Training e.g:
Intelligence o Agile 2.0 Fundamentals (On Demand)
o Azure DevOps Tool Chain
SecOps o Jenkins Training
Service o GitHub
Provider
SPM

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 11

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
ILT: Instructor-led Training

DevOps Config
Select Product Line

BCM

CSM

DevOps
Configuration
ServiceNow ServiceNow Management
Administration Platform Employee WF Database DevOps Config DevOps Config
Fundamentals Implementation (CMDB) Implementation Early Adopter
(ILT or On Demand) (ILT or On Demand) FSM Fundamentals (On Demand) Badge
(ILT or On
GRC Demand)

Implementer Additional Recommended

ITAM
• DevOps Change Velocity
Fundamentals (On Demand)
Welcome to Get Started with ITOM Common DevOps DevOps Config
• Vendor Agnostic DevOps Tool
ServiceNow Now Create Service Data Config Implementation
Chain Training. e.g.
(On Demand) (On Demand) ITSM Model (CSDM) Fundamentals Exam
Fundamentals (On Demand) o Azure DevOps Tool Chain
Now (On Demand) o Jenkins Training
Intelligence o GitHub

SecOps
Service
Provider
SPM

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 12

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training
HR: Human Resources
Employee Workflows Micro certification

Mainline Certification
Select Product Line

BCM

CSM Human Resources Human Resources HRI CIS-HR HRSD Professional

Service Delivery Service Delivery Simulator Required to achieve 'Professional'
DevOps Fundamentals Implementation
• CIS-HR
(ILT or On Demand) (ILT or On Demand)
ServiceNow ServiceNow CIS-HR Voucher • Predictive Intelligence (On Demand)
Employee WF Ongoing
Administration Platform Delta testing • Performance Analytics (On Demand)
Fundamentals Implementation • Virtual Agent (On Demand)
(ILT or On Demand) (ILT or On Demand) FSM

GRC
Implementer Additional Recommended for all
ITAM Employee WF paths:
• Performance Analytics
Welcome to Get Started with ITOM Employee Workplace Safe Health and Safety Fundamentals
Now Create Service Delivery Workplace (ILT or On Demand)
ServiceNow Center Incident Management
(On Demand) Essentials Essentials Essentials Essentials • Performance Analytics
(On Demand) ITSM (On Demand) (On Demand) (On Demand) (On Demand) Advanced (ILT or On Demand)
• Service Portal Fundamentals
Now (ILT or On Demand)
Intelligence
• ServiceNow Localization
Fundamentals (On Demand)
SecOps
• Common Service Data Model
Service (CSDM) Fundamentals
(On Demand)
Provider
• Configuration Management
SPM Database (CMDB) Fundamentals
Legal (ILT or On Demand)
Service Delivery
Essentials
(On Demand) © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 13
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
FSM: Field Service Management
ILT: Instructor-led Training
Field Service Management (FSM)
Micro certification

Mainline Certification
Select Product Line

BCM

CSM

DevOps
ServiceNow ServiceNow
Administration Platform Employee WF
Fundamentals Implementation
(ILT or On Demand) (ILT or On Demand) FSM

GRC
Implementer
ITAM

Welcome to Get Started with ITOM FSM Dynamic Dynamic FSM CIS-FSM
ServiceNow Now Create Fundamentals Scheduling Scheduling Implementation
(On Demand) (On Demand) ITSM (On Demand) Fundamentals Implementation (ILT or On Demand)
(On Demand) (On Demand) CIS-FSM Voucher
Now Ongoing
Intelligence Delta testing

SecOps
Service Additional Recommended Courses
Provider • Common Service Data Model (CSDM)
Fundamentals (On Demand)
SPM
• Configuration Management Database
(CMDB) Fundamentals (ILT or On Demand)
© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 14
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
CMDB: Configuration Management Database
ILT: Instructor-led Training
Governance Risk and Compliance (GRC)
Select Product Line

BCM
14. GRC: Introduction
to Continuous
6. CMDB CSM Monitoring across the
Fundamentals Enterprise
2. ServiceNow (ILT or On Demand) (On Demand)
DevOps
Administration Coming soon!
Fundamentals
(ILT or 4. ServiceNow 8. Flow Employee WF 12. GRC: IRM
Platform Designer 10. GRC: IRM Implementation 16. GRC:
On Demand) Risk and
Implementation Essentials Fundamentals (ILT or On
CSA Voucher (ILT or On Micro- FSM (On Demand) Compliance
Demand)
Required Certification Required Simulator
Demand) Required
GRC

Implementer ITAM

ITOM CIS-RC

1. Welcome to 3. Certified 5. Get Started 7. Flow 9. UI Builder ITSM 11. GRC: 13. GRC: 15. Audit
ServiceNow System with Designer Fundamentals Advanced Risk Classic Risk Management
(On Demand) Administrator Now Create Essentials Now Assessment for Assessment Implementation
(CSA) (On Demand) (On Demand) Intelligence Implementers Fundamentals (On Demand)
(On Demand) (On Demand) Required Ongoing
Required Delta
SecOps Required Required
Testing
Service
Provider
Ongoing
Additional Recommended Courses
Delta testing
SPM • Automated Test Framework (ATF) Essentials
• Common Service Data Model (CSDM)
Fundamentals
• Knowledge
© 2022 ServiceNow, Management
Inc. All Rights Fundamentals
Reserved. Confidential. 15
• Performance Analytics (PA) Essentials
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Vendor Risk Management (GRC) Micro certification

Mainline Certification
Select Product Line

BCM

CSM

DevOps
ServiceNow ServiceNow
Administration Platform Employee WF
Fundamentals Implementation
(ILT or On Demand) (ILT or On Demand) FSM

GRC
Implementer Additional Recommended Courses
ITAM
• Common Service Data Model (CSDM)
Fundamentals (On Demand)
Welcome to Get Started with ITOM Vendor Risk Vendor Risk CIS-VRM
• Configuration Management Database
ServiceNow Now Create Management Management (CMDB) Fundamentals (ILT or
(On Demand) (On Demand) ITSM (VRM) (VRM) On Demand)
Fundamentals Implementation
Now (On Demand) (ILT or On Demand) Ongoing
Intelligence CIS-VRM Voucher Delta testing

SecOps
Service
Provider
SPM

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 16

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training
SCCM: Microsoft System Center Configuration Manager
IT Asset Management (ITAM)
Mainline Certification

Select Product Line

BCM
Additional Recommended:
CSM • SAM: Integration with SCCM for
Reclamation and Distribution
(On Demand)
DevOps
• Discovery Basics for SAM
ServiceNow ServiceNow (On Demand)
Administration Platform Employee WF • Entitlement Import Basics for SAM
CIS-HAM
Fundamentals Implementation Hardware Asset Hardware Asset (On Demand)
(ILT or On Demand) (ILT or On Demand) FSM Management (HAM) Management (HAM) • Software Asset Management
Fundamentals Fundamentals
Getting Started (On Demand)
(ILT or On Demand) Simulator
GRC • Software Asset Management
CIS-HAM Voucher
Ongoing Reconciliation Troubleshooting
Implementer Delta testing (On Demand)
ITAM
• Software Normalization for Software
Welcome to Get Started with Asset Management (On Demand)
ITOM
ServiceNow Now Create • Common Service Data Model
(On Demand) (On Demand) (CSDM) Fundamentals
ITSM (On Demand)
Now • Agent Client Collector
Software Asset Software Asset Essentials (On Demand)
Intelligence CIS-SAM
Management (SAM) Management (SAM) • Configuration Management
Fundamentals Implementation
SecOps (ILT or On Demand)
Database (CMDB) Fundamentals
Simulator (ILT or On Demand)
CIS-SAM Voucher
Service • ServiceNow Subscription Model
Ongoing
Provider (On Demand)
Delta testing
SPM

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 17

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

IT Operations Management (ITOM)
Select Product Line
BCM
Additional Acronyms
CIS: Certified Implementation Specialist
CMDB: Configuration Management Database
CSDM: Common Service Data Model
ILT: Instructor-led Training
Additional Recommended
Discovery • CMDB Fundamentals (ILT or On Demand)
Fundamentals CIS-Disco • CSDM Fundamentals (On Demand)
(ILT or On Demand) • Agent Client Collector Essentials (On Demand)
CIS-DF Voucher • Integration Hub Essentials (On Demand)
Ongoing • MID Server Fundamentals (On Demand)
Delta testing • ServiceNow Subscription Model (On Demand)

CSM Additional Recommended

Event Management (EM) • CMDB Fundamentals (ILT or On Demand)
DevOps Fundamentals • CSDM Fundamentals (On Demand)
CIS-EM
(ILT or On Demand) • Agent Client Collector Essentials (On Demand)
ServiceNow ServiceNow CIS-EM Voucher • Event and Flow in Action (On Demand)
Administration Platform Employee WF • MID Server Fundamentals (On Demand)
Fundamentals Implementation Ongoing • Operational Intelligence Fundamentals (On Demand)
Delta testing • ServiceNow Subscription Model (On Demand)
(ILT or On Demand) (ILT or On Demand) FSM
Additional Recommended
GRC • CMDB Fundamentals (ILT or On Demand)
Service Service Mapping (SM) • CSDM Fundamentals (On Demand)
Implementer Mapping (SM) Advanced CIS-SM • Agent Client Collector Essentials (On Demand)
ITAM Fundamentals (ILT or On Demand) • Flow Designer Essentials (On Demand)
(ILT or On CIS-SM Voucher • MID Server Fundamentals (On Demand)
Welcome to Get Started with ITOM ITOM Demand) • ServiceNow Subscription Model (On Demand)
Overview Ongoing
ServiceNow Now Create Delta testing
(On Demand) Additional Recommended
(On Demand) (On Demand) ITSM • CMDB Fundamentals (ILT or On Demand)
• CSDM Fundamentals (On Demand)
Now Cloud Provisioning Cloud Provisioning • Cloud Insights (On Demand)
Intelligence and Governance and Governance CIS-CM • Configuring Cloud Management for IP Address Mgmt
Fundamentals Advanced (CPGA) • MID Server Fundamentals (On Demand)
SecOps (CPGF) (ILT or On Demand) • Service Data Model (CSDM) Fundamentals (On Demand)
(ILT or On Demand) CIS-CM Voucher • ServiceNow Subscription Model (On Demand)
Service Ongoing
Delta testing
Provider Additional Recommended
• CSDM Fundamentals (On Demand)
SPM CMDB CMDB Assessment
• Agent Client Collector Essentials (On Demand)
• MID Server Fundamentals (On Demand)
Fundamentals Simulators
• ServiceNow Subscription Model (On Demand)
(ILT or On Demand) (Health/Configure)
© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 18
Micro certification Mainline Certification
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

IT Service Management (ITSM) Recommended (ITSM Standard)

• Common Service Data Model (CSDM)
Fundamentals (On Demand)
Select Product Line • Configuration Management Database
(CMDB) Fundamentals (ILT or On
Demand)
BCM
• Major Incident Management
Fundamentals; Implementation (On
CSM Demand)
• Get Started with Service Operations Recommended (ITSM Enterprise)
Workspace (On Demand) • Process Optimization
DevOps Essentials(On Demand)
• Employee Center Essentials (On
ServiceNow ServiceNow ITSM Demand) • Workforce Optimization
Administration Platform Employee WF Implementation • Knowledge Management Fundamentals; Essentials (On Demand)
Fundamentals Implementation (ILT or On Implementation (On Demand)
(ILT or On Demand) (ILT or On Demand) FSM Demand))
CIS-ITSM Voucher
GRC
Implementer
ITAM

Welcome to Get Started with ITOM ITSM CIS-ITSM ITSM Professional

ServiceNow Now Create Fundamentals Required to achieve ‘Professional’
(On Demand) (On Demand) ITSM (ILT or
On Demand) • CIS-ITSM
Now Ongoing • Predictive Intelligence (On Demand)
Intelligence Delta testing • Performance Analytics Essentials (On Demand)
SecOps • Performance Analytics Micro-cert
• Virtual Agent Fundamentals, Implementation,
Service and Natural Language Understanding(On Demand)
Provider
• Virtual Agent simulator
SPM Recommended (ITSM Professional)
• Continual Improvement Management Essentials (On Demand)
© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 19
Micro certification Mainline Certification
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CAS: Certified Application Specialist
CIS: Certified Implementation Specialist
ILT: Instructor-led Training
Now Intelligence
Natural Virtual Agent
Virtual Agent Language Micro-Certification
Select Product Line Fundamentals Understanding Simulator
(On Demand) (On Demand)
BCM
Virtual Agent Virtual Agent Virtual Agent
CSM Implementation Integrations Advanced Topics Series
(On Demand) (On Demand) • Auto Incident Resolution
DevOps • Keyword to NLU
ServiceNow ServiceNow • Surveys
Administration Platform • Topic Recommendations
Fundamentals Implementation Employee WF
(ILT or On Demand) (ILT or On Demand) Responsive Performance Performance
FSM KPI Composer Dashboards Analytics Advanced Analytics
Overview Overview (ILT or On Demand) Implementation
(On Demand) (On Demand) CAS-PA Voucher Simulator
GRC
Implementer
ITAM Performance Performance Performance Formula Hands on
CAS-PA
Analytics Analytics Analytics Indicators practice
Welcome to Get Started with Essentials Fundamentals Widgets (On Demand) with the PA
ServiceNow Now Create ITOM (On Demand) (ILT or On Demand) (On Demand) application
(On Demand) (On Demand) including
implementation Ongoing
ITSM PA Fundamentals Delta testing
Micro-Certification experience
Now Simulator
Intelligence

SecOps
Get Started Get Started Predictive Predictive Predictive Additional Recommended
Service Intelligence • Get Started with Reporting
with Artificial with Predictive Intelligence Intelligence
Provider Intelligence Intelligence Fundamentals Implementation Advanced • Get Started with KPI Details
• Get Started with KPI Signals
(On Demand) Concepts (On Demand) (On Demand) Topics
• Introduction to Virtual Agent Lite
SPM (On Demand) (On Demand)
• Common Service Data Model (CSDM)
Fundamentals (On Demand)
• Configuration Management Database
© 2022 ServiceNow, Inc. All Rights Reserved. (CMDB) Fundamentals (On Demand)
Confidential. 20
• ServiceNow Subscription Model (On
Micro certification Mainline Certification Demand)
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Security Operations (SecOps) Micro certification

Mainline Certification
Select Product Line

BCM

CSM

DevOps
Additional Recommended
ServiceNow ServiceNow • Automated Test Framework (ATF)
Administration Platform Employee WF Essentials (On Demand)
CIS-SIR
Fundamentals Implementation Security Incident • Flow Designer Essentials
(ILT or On Demand) (ILT or On Demand) FSM Response (SIR) (On Demand)
Implementation
• Common Service Data Model
(ILT or On Demand) Ongoing
GRC (CSDM) Fundamentals (On Demand)
CIS-SIR Voucher Delta testing
• Configuration Management
Implementer
ITAM Database (CMDB) Fundamentals
(ILT or On Demand)
Security
Welcome to Get Started with ITOM Operations • UI Builder Fundamentals
ServiceNow Now Create (On Demand)
Fundamentals
(On Demand) (On Demand) ITSM (ILT or On • Scripting in ServiceNow
Demand) Fundamentals (On Demand)
Now • ServiceNow Administration
Intelligence Advanced (ILT or On Demand)
CIS-VR • Configuration Compliance Essentials
SecOps Vulnerability (On Demand)
Response (VR)
Service Implementation
Provider (ILT or On Demand) Ongoing
CIS-VR Voucher Delta testing
SPM

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 21

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Service Provider (SP) Mainline Certification

Select Product Line

BCM

CSM

DevOps
ServiceNow ServiceNow
Administration Platform Employee WF
Fundamentals Implementation
(ILT or On Demand) (ILT or On Demand) FSM

GRC
Implementer
ITAM

Welcome to Get Started with ITOM Scripting in Service Provider Implementer CIS-SP Additional Recommended Certifications
ServiceNow Now Create ServiceNow (On Demand) • CIS-CMS
(On Demand) (On Demand) ITSM Fundamentals CIS-SP Voucher • CIS-ITSM
(ILT or • CIS-CM (ITOM)
Now On Demand) Ongoing • CIS-Disco (ITOM)
Intelligence Delta testing • CIS-EM (ITOM)
• CIS-SM (ITOM)
SecOps
Service
Provider
SPM

© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 22

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
APM: Application Portfolio Management
APW: Alignment Planner Workspace
CIS: Certified Implementation Specialist
Strategic Portfolio Management (SPM) ILT: Instructor-led Training
PPM: Project Portfolio Management
Performance
Agile Development Analytics (PA) Agile Development
2.0 Implementation Essentials (On 2.0 Simulator Micro-
Select Product Line (On Demand) Cert
Demand)

BCM Additional Recommended

Agile Test Mgmt 2.0 • Common Service Data Model (CSDM)
Development 2.0 Performance Fundamentals
Implementation
Analytics
CSM Fundamentals (On Demand)
(On Demand) (PA) Fundamentals
(On Demand) • APW Learning Bytes Series (On Demand)
Simulator Micro-Cert • Configuration Management Database (CMDB)
DevOps Fundamentals (ILT or On Demand)
• Investment Funding (On Demand) *PPM Only
ServiceNow ServiceNow Hybrid Project
Employee WF Get Started w/ • Get Started with Hybrid Project Management (On
Administration Platform SAFe Management Demand) *PPM Only
Hybrid Project
Fundamentals Implementation Fundamentals Management Early Adopter • Better Together: Project Portfolio Management
(ILT or On Demand) (ILT or On Demand) FSM (On Demand) (On Demand) Badge and Performance Analytics *PPM Only
• APM Indicators and Scoring (On Demand) *APM
Only
GRC Agile Alignment Planner
SAFe
Development 2.0 Workspace
Implementer Fundamentals Implementation
ITAM (On Demand) Learning Bytes (On
(On Demand) Demand)

Welcome to Get Started with ITOM

ServiceNow Now Create
(On Demand) (On Demand) ITSM Get Started w/ PPM PPM PPM Performance Performance
Innovation Fundamentals Implementation Implementation Analytics Analytics CIS-PPM
Now Management (ILT or (On Demand) Simulator Essentials (PA) Fundamentals
Intelligence (On Demand) On Demand) CIS-PPM (On Demand) Simulator Micro-Cert
Voucher
Ongoing
SecOps Delta testing

Service
Provider APM Common APM APM Performance
Fundamentals Service Data Implementation Implementation (PA) Analytics CIS-APM
SPM (On Demand) Model (CSDM) (On Demand) Simulator Essentials
Fundamentals CIS-APM Voucher (On Demand)
(On Demand) © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 23
Ongoing
Micro certification Mainline Certification Delta testing