Question 1: Correct

HR admins can decide which information employees can see on the Employee
Service Center using the HR Criteria.

FALSE

TRUE

(Correct)

Question 2: Incorrect
One of the following is NOT true regarding scoped HRSD applications:

Prevents users outside of HR organization from accessing HR data

(Incorrect)

When a platform Admin without HR role impersonates, they are not able
to view HR cases and HR profiles

Only the HR Admin can change the password for users with scoped HR
role

(Correct)

Platform Admins cannot grant HR roles

Question 3: Incorrect
In order to load SIM baseline data packs, some plugins should be activated.
Which one of the following plugins is not needed to load the data packs?

All of the above plugins are needed for data packs to be loaded

HR Core

(Correct)

Agile Development

Project Management

(Incorrect)

Explanation
Only "Project Management" and "Agile Development" are required to load the SIM
baseline data packs.
Question 4: Correct
What happens when the subject person doesn’t match HR Criteria defined for
an activity?

The activity is triggered only when the activity is not optional

The activity is simply skipped

(Correct)
 

The activity is assigned to the default user

The activity is triggered based on the conditions specified in the service

template

Question 5: Correct
The "Importing Knowledge Article" feature allows for importing images along
with the articles.

TRUE

FALSE

(Correct)

Question 6: Incorrect
The “Enterprise Onboarding and Transaction” application/product is included
in the "HR Service Delivery Professional" SKU.

FALSE

(Correct)

TRUE

(Incorrect)

Explanation
The "HR Service Delivery Professional" SKU includes only "Case and Knowledge" and
"Employee Service Center with Communities" applications/products.
Question 7: Correct
What is the module that is used to manage HR roles?

Roles

Manage Roles

(Correct)

Roles List

HR Roles

Question 8: Correct
ServiceNow HR provides 2 dashboards out-of-the-box for lifecycle events:
Lifecycle Event Cases View and Onboarding Cases View.

FALSE

TRUE

(Correct)

Question 9: Incorrect
Which one of the following fields allows specifying whether an API is public or
private?
 

Accessible from

(Correct)

Accessible to

Is private

Is public

(Incorrect)

Question 10: Incorrect

When creating a PDF Document Template, where does the list of Document
Revisions come from?

From Knowledge Articles

(Incorrect)

From Managed Documents

(Correct)

From Document Templates

 

From System Documents

Question 11: Incorrect

Which one of the following is the set of Client Roles that ServiceNow provides?

Employee, Alumni, Contractor

Employee, Alumni, Contractor, New Hire

(Incorrect)

Employee, Alumni, Contingent, Contractor

Employee, Alumni, Contingent, Contractor, New Hire

(Correct)

Question 12: Correct

Engagement Instance is:

A non-production instance where customer would need to pay for an

extra instance

(Correct)


 A production instance where customer would need to pay for an extra
instance

A non-production instance where customer would NOT need to pay for

an extra instance

A production instance where customer would NOT need to pay for an

extra instance

Question 13: Correct

What is the module that is used to manage HR assignment rules?

Assignment Rules

All Assignment Rules

Manage Assignment Rules

HR Assignment Rules

(Correct)

Question 14: Correct

Which one of the following roles is the role required, at a minimum, to view
confidential HR Profile data?


 HR Manager

HR Case Reader

HR Basic

(Correct)

HR Admin

Question 15: Incorrect

Which of the following is the order used to evaluate user criteria in knowledge
base articles?

Cannot Read, Cannot Contribute, Can Read, Can Contribute

(Incorrect)

Cannot Read, Can Read, Cannot Contribute, Can Contribute

Cannot Contribute, Cannot Read, Can Contribute, Can Read

(Correct)

Cannot Contribute, Can Contribute, Cannot Read, Can Read

 Question 16: Incorrect
Your company has 2 offices, one in the US and another in the UK. You need to
show a certain knowledge base article for employees who work from the UK.
What should you do.

Create a Role and grant it to all UK employees and make sure only users
with this role are allowed to view the article

Define the “Can see” and “Cannot see” for the article

Create HR Criteria for UK employees and set the HR Criteria for the
article to this HR Criteria

(Incorrect)

Make sure that the article’s user criteria is set to a user criteria that
includes UK employees only

(Correct)

Explanation
User Criteria, rather than HR Criteria, is used to target certain user segments in
knowledge bases/articles
Question 17: Correct
Knowledge bases and service catalogs have 2 different sets of categories

FALSE

TRUE
 (Correct)

Question 18: Incorrect

Lifecycle Event Execution Contexts is useful to:

None of the above

Design the flow for activities within lifecycle event services

(Incorrect)

View the lifecycle event requests and watch their progress

(Correct)

Determine the application scope in which the lifecycle event service

should work

Question 19: Correct

One of the following is NOT an example of Trigger Type for an Activity Set:

Immediately

Other Activity Sets

After
 (Correct)

Date

Question 20: Correct

One of the following is NOT an option in the Matching choice list when creating
a Matching rule:

Scripted

Advanced

Simple

Selection Condition

(Correct)

Question 21: Correct

In Employee Document Management Bulk Import feature, the base system
allows imported documents that are:

30 megabytes or smaller

(Correct)


 10 megabytes or smaller

20 megabytes or smaller

40 megabytes or smaller

Question 22: Correct

One of the following is not an HR Center of Excellence:

HR Payroll

HRIT Operations

HR Benefits

(Correct)

HR Workforce Administration

Question 23: Incorrect

Sign Document HR Task type is used in HR Templates when user
acknowledgement by eSignature is needed.

TRUE

(Incorrect)
 

FALSE

(Correct)

Question 24: Incorrect

Which one of the following is NOT translated in ServiceNow instance?

Labels

(Incorrect)

Buttons

Menu options

Group names

(Correct)

Question 25: Correct

What should you do if the customer plans to only utilize an inbound integration
for HR Profile data?

Set the HR property “HR profile fields editable by users” to empty.

(Correct)


 Set the HR property “HR profile fields editable by users” to “sys_user”.

Set the HR property “HR profile fields editable by users” to

“inbound_only”.

Set the HR property “HR profile fields editable by users” to

“personal_email”.

Question 26: Correct

In which table the label translations are stored?

sys_labels

sys_translated

sys_documentation

(Correct)

sys_translations

Question 27: Correct

Which of the following protocols is used in ServiceNow web service traffic?

REST
 

SOAP

HTTPS

(Correct)

HTTP

Question 28: Incorrect

Which of the following is NOT true regarding client roles?

These roles can be added to other roles or groups

It is recommended that you modify client roles to best suit you

organization business

(Correct)

Client roles define access within the application

(Incorrect)

There is a total of 10 client roles

Question 29: Correct

Which plugin is responsible for activating the PDF Generator?
 

com.sn_hr_core

(Correct)

com.sn_hr_service_portal

com.snc.hr.scoped_security

com.sn_hr_lifecycle_events

Question 30: Correct

What is displayed in the Guided Setup Category view?

Configuration categories

List of forms and properties for a specific category.

List of tasks for a specific category

Configuration categories and their tasks.

(Correct)
 Question 31: Incorrect
Which one of the following is NOT required in order to configure a service for
“HR Professionals Only”?

Topic Detail

Fulfillment Type

View

(Incorrect)

HR Template

(Correct)

Explanation
Only the following are required when configuring a service for HR Professionals only:
HR Service, Topic Details, Topic Category, COE, Fulfillment Type and View. The HR
Template is optional depending on the case
Question 32: Incorrect
ServiceNow Implementation Methodology comprises of 5 stages in the
following order:

Initiate, Prepare, Create, Deploy, Transition

Initiate, Prepare, Create, Transition, Close

(Correct)
 

Prepare, Initiate, Create, Transition, Close

Initiate, Prepare, Create, Deploy, Close

(Incorrect)

Question 33: Correct

HR Templates are used to automatically populate data into HR Case forms.

TRUE

(Correct)

FALSE

Question 34: Correct

In order to deny access to a table from other application scopes, you need to:

None of the above

(Correct)

Set the “Caller Access” to “Caller Tracking” and check the “Deny Access”
checkbox


 Set the “Caller Access” to “Caller Tracking” and check the “Restrict
Access” checkbox

Set the “Caller Access” to “Caller Tracking”

Question 35: Correct

According to ServiceNow Implementation process, the implemented sprint
stories become ready to go-live after the Close stage is completed.

TRUE

FALSE

(Correct)

Explanation
The implemented stories are ready to go live after the Create stage. They can go live
in the Trasition stage which is before the Close stage.
Question 36: Incorrect
Which one of the following is used to group similar questions within a survey?

Question Categories

Category Sets

(Incorrect)

Metric Categories
 (Correct)

Question groups

Question 37: Correct

Every HR Service is linked with only one COE.

TRUE

(Correct)

FALSE

Question 38: Correct

Before importing baseline stories, what should be imported?

Products

(Correct)

Categories

Epics

Projects
 Question 39: Incorrect
According to ServiceNow Implementation process, it is recommended to split
Prepare stage into:

Study and Plan stages

Examine and Plan were 2 stages in the old ServiceNow Implementation

process but now they are combined in one stage

(Correct)

Examine and Plan stages

(Incorrect)

Analyze & Design stages

Question 40: Incorrect

In the Survey form, what will be the behavior if “Trigger randomly” checkbox in
Trigger Condition section is checked?

The survey will be triggered every time a new record is inserted in the
table

(Incorrect)

The survey will be triggered a percentage of time when a new record is

inserted in the table and the specified conditions are met
 (Correct)

The survey will be triggered every time a new record is inserted in the
table when the specified conditions are met

The survey will be triggered a percentage of time when a new record is

inserted in the table

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