Question 1: Correct

One of the following is NOT a data type that is available for survey’s assessment metrics:

Integer

(Correct)

Number

String

Numeric Scale
Question 2: Correct
ServiceNow Implementation process is built on:

Waterfall methodology

None of the above

Agile methodology

A combination of both Agile and waterfall methodologies

(Correct)

Question 3: Correct
When is a client role assigned?


 Automatically when an HR Profile is created

(Correct)

Manually when the user record is created

Automatically when a user record is created

Manually when an HR Profile is created

Question 4: Correct
To what extent can text expand or shrink?

Up to 150%

Up to 300%

(Correct)

Up to 250%

Up to 200%
Question 5: Correct
Which one of the following is true regarding Matching rules?

Each HR table and task in the base system have one matching rule which gets
agent based on skills.


 Each HR table and task in the base system have two matching rules: one gets
agent based on skills and another based on skills and country.

(Correct)

Each HR table and task in the base system have one matching rule which gets
agent based on country.

Each HR table and task in the base system have two matching rules: one gets
agent based on skills and another based on country.
Question 6: Correct
The Can Contribute criteria option does not control the ability to contribute to Social Q and
A.

True

(Correct)

False
Question 7: Correct
Which method are the entry-level users advised to utilize in order to configure the Employee
Service Center?

Branding Editor

(Correct)

Page Editor

None of the above

 

Widget Editor
Question 8: Correct
Activity Set Trigger Conditions along with Business Rules can be used instead of Workflow
Editor for lifecycle events.

False

True

(Correct)

Question 9: Correct
There are 2 types of document templates: Document Templates and PDF Document
Templates:

True

(Correct)

False
Question 10: Correct
HR criteria can be used to decide which knowledge articles appear to certain users.

False

(Correct)

True
Question 11: Correct
Why some tasks are locked in Guided Setup?
 

Some tasks are unlocked when some other tasks are completed

Some tasks require a plugin to be unlocked

(Correct)

Only tasks that are compatible with the current release are unlocked

The admin user should select elevate roles option

Question 12: Correct
When Human Resource: Core plugin is activated, HR Admin roles is automatically added to
which if the following roles?

Knowledge Admin

System Admin

(Correct)

HR Manager

HR Agent
Question 13: Correct
You can have more than 1 trigger condition per survey

True
 (Correct)

False
Question 14: Correct
What is the minimum role needed to see confidential HR profile data?

System Admin

Profile Reader

(Correct)

HR Agent

Profile Writer
Question 15: Correct
What of the following is correct regarding the relation of HR Core Case table and HR Task
table to each other and to other tables?

Both HR Core Case table and HR Task table extend Task table.

(Correct)

HR Task table extends HR Core Case table.

None of the above is correct.


 HR Core Case table extends HR Task table.
Question 16: Correct
What are the primary integration categories that are used in ServiceNow?

Receiver Service

Security Service

Authentication

(Correct)

Web Service

(Correct)

Data Integrations

(Correct)

Question 17: Correct

User Criteria are sets of filters used to define the audience for HR content.

True

False

(Correct)

Question 18: Correct

In which scope is the HR Case Management application?
 

Human Resources: Core

(Correct)

Human Resources: Lifecycle Events

Human Resources: Service Portal

Human Resources: Integrations

Question 19: Correct
User Criteria can be used to determine the employee’s access to service catalog items.

False

True

(Correct)

Question 20: Correct

In Employee Document Management Bulk Import feature, documents can be imported from:

Local network directory

All of the above

(Correct)


 None of the above

External 3rd party cloud-based storage

Question 21: Correct
Which of the following gets translated when installing a plugin for a new language? (select 3)

Knowledge articles

Free text

Labels

(Correct)

Menu options

(Correct)

Buttons

(Correct)

Question 22: Correct

Which HR Plugins would be needed if the customer purchased HR Service Delivery
Professional?

com.sn_hr_core, com.snc.hr.scoped_security and com.sn_hr_service_portal

(Correct)


 com.sn_hr_core, com.sn_hr_lifecycle_events and com.sn_hr_service_portal

com.sn_hr_core, com.sn_hr_lifecycle_events and com.snc.hr.scoped_security

com.sn_hr_core, com.sn_hr_lifecycle_events, com.snc.hr.scoped_security and

com.sn_hr_service_portal
Question 23: Correct
When are Assignment rules used?

When “Assign to” is not assigned from the HR Service

When HR groups is not assigned from the catalog item template

(Correct)

When HR groups is not assigned from the HR Service

When “Assign to” is not assigned from the catalog item template
Question 24: Correct
According to ServiceNow Implementation process, user acceptance tests are conducted in the
transition stage:

False

True

(Correct)

Question 25: Correct

HR SLA Dashboard s provided out-of-the-box with HR Core plugin
 

True

False

(Correct)

Question 26: Correct

Localization can be enabled on the HR Scope level without affecting other application
scopes.

True

False

(Correct)

Question 27: Correct

What is the module that is used to manage HR escalation rules?

HR Escalation

Manage Escalation Rules

Escalation Rules

(Correct)

HR Escalation Rules
Question 28: Correct
Which character encoding is used in ServiceNow to support internationalization?
 

UTF-16

UTF-8

(Correct)

UTF-32

UTF-7
Question 29: Correct
Once a new onboarding request is submitted, the employee for which the onboarding
requested will be created and granted the following role(s):

sn_hr_core.hrsm_new_hire and sn_hr_sp.hrsm_new_hire

(Correct)

sn_hr_core.hrsm_new_hire

sn_hr_core.hrsm_new_hire, sn_hr_sp.hrsm_new_hire and

sn_hr_le.hrsm_new_hire

sn_hr_core.hrsm_employee and sn_hr_sp.hrsm_employee

Question 30: Correct
HR Template table extends Template [sys_template] table

True
 (Correct)

False
Question 31: Correct
What is the minimum role needed to grant HR scope roles to employees?

HR Admin

(Correct)

HR Agent

HR Manager

System Admin
Question 32: Correct
The IPKT step is considered a mandatory step in SIM process.

False

True

(Correct)

Question 33: Correct

What is the difference between customization and configuration?

There is no difference between customization and configuration

 

Customization involves code changes whereas configuration doesn’t

(Correct)

Configuration involves code changes whereas customization doesn’t

Customization involves creating new widgets whereas configuration involves

writing JavaScript code
Question 34: Correct
Which of the following statements is NOT true regarding customization and configuration

Configuration can sometimes involve some complex JavaScript

(Correct)

Configuration can involve adding fields, changing field names, and modifying
drop down lists

Customization can sometimes impact future release upgrades

Customization usually requires developer to maintain it

Question 35: Correct
Which one of the following is NOT a HR Task type that is supported by HR Templates?

Submit Catalog Item

Submit Request
 (Correct)

Checklist

URL
Question 36: Correct
Select advantages of having HR application scope. (select 3 answers)

System Admin cannot see HR Profile confidential data and needs HR Admin
role to be able to do so

(Correct)

System Admin cannot grant scoped HR roles

(Correct)

HR Admin is the only one who can change passwords for users with HR roles

Prevents users outside HR organization from accessing HR data

(Correct)

HR Admin can create ACLs only on the HR application scope

Question 37: Correct
User Criteria can be set on which level?

Article level
 

We should user HR Criteria, rather than User Criteria to determine which

employees can read knowledge base articles

Knowledge base level

Knowledge base level and article level

(Correct)

Question 38: Correct

How can HR Tasks be marked as optional?

Tasks cannot be optional

Set Optional to True on the Activity Set

Set Optional to True on the HR Task Template

(Correct)

Set Optional to True on the HR Case form

Question 39: Correct
What role is required to access HR Guided Setup?

HR Admin

Integration Admin
 

LE Admin

Both System Admin and HR Admin

(Correct)

System Admin
Question 40: Correct
Which one of the following is NOT a purposes for HR Criteria:

Determine whether to run an Activity within an Activity Set in a Lifecycle Event

service.

For bulk case creation

Determine what an employee can see in the Suggested Reading section on the
Employee Service Center

Determine what knowledge articles an employee can see

(Correct)

Retake test
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