SUCHHANDA BOSE

Highly motivated and Dedicated professional with over 12+ years of diversified experience in Project
Management, and Service Management and Cross Functional Co-ordination.
+91-8766885973
suchhanda.bose@gmail.com
+91-9892943482
https://www.linkedin.com/in/suchhanda-bose-8b328236
PROFILE SUMMARY

 Manage and plan project installations and prepare project status report for stakeholders
 Produce documentation which describes the scope, feature, design, and implementation of the technical solution of Project
 Manage people management activities entailing staffing, onboarding, handling appraisals and feedbacks
 Success in leading end to end Change Management Process
 Ensure Changes adhere to framework and all documentation is maintained appropriately
 Work to ensure Service Management methodologies are followed and Client objectives and SLAs are met on time and within budget
 Distinguish capabilities of ensuring delivery of high quality services to support client’s business need & achieve continued high client
satisfaction from all operational users

CORE SKILLS

Project Management Cross Functional Co-ordination

Service Management Change Management

Incident Management Problem Management

Project Governance Process Governance

MS Office Advance Excel

CERTIFICATIONS

ITIL V3 ITIL Intermediate Service Strategy

ITIL V4 ITIL Intermediate Continual Service Improvement

PRINCE 2 FOUNDATION & PRACTICIONER

CAREER TIMELINE

Mafoi
Management Mar 09-Jul 11 Mar 14-Nov 16 Dell Technologies
CBT -InfoTech
Services Pvt. Ltd.

Reliance Global-
Nov 06-Nov 08 Jul 11-Dec 12 Atos Origin Sep 17–Apr 22
com
222022

WORK EXPERIENCE
Advisor Project Management & Program Management
with Dell Technologies (From Sep 17 – April 22)
Responsibilities:
Managed ,planned and organized project installations
Performed root cause analysis for remedying technical difficulties and provided leadership/direction
Ascertained and Governed the goals of the Change, Incident and Problem Management process are achieved; resolved problems &
issues within set timelines and ensured that the issue does not happen again thereby developing the Knowledge Base
Organized and managed stakeholder meetings
Converted multiple normal low risk and recurring changes to standard changes
Updation of project management documents such as the project plan, budget, schedule ,scope statement
Prepared Daily/ Weekly / Monthly reports and identified trends for process improvement
Co-ordinated with Technical team members to create SOP of various type of changes and ensured documents are stored in SharePoint
Interfaced with internal business users and various cross functional team so that the project needs can be clearly understood,
expectations managed and change initiated
Managed people management activities entailing staffing, onboarding, handling appraisals and feedbacks
Provided training and mentoring to internal and external users to ensure appropriate awareness and compliance to processes
Conducted Post Implementation Review for failed and partially failed executions that eventually improved change success rate
Demonstrating strong inter-personal skills in difficult situations and liaising with stakeholders, customers and technicians to ensure
processes are executed effectively and efficiently
Ensured SLAs are met on time and within budget

Senior Change Manager

with Atos Origin (From Mar 14 – Nov 16)
Responsibilities:
Verified change tickets entered in tool, followed up on non-compliant changes and ensured changes are approved before
implementation
Coordinated and conducted change review meetings, both internally and with customers
Provided approval for emergency and urgent changes through ECAB with customer, implementer, third party (optional), technical
architect, service manager, security manager and other key stakeholders
Arranged post implementation review report for failed & partially failed changes
Reduced percentage of emergency, failed, non-compliant changes by implementing process improvement initiatives
Conducted process improvements by identifying Standard changes
Ensured SLAs are met on time and within budget
Created and maintained Documentation with respect to Change Management Process

Change Manger
with CBT InfoTech for Client TATA Communications (From Jul 11 – Dec 12)
Responsibilities:
Ensured that the infrastructure and application changes deployed were traceable, secured and that only authorized and tested
versions are rolled out in production environment
Communicated and managed client expectation during the planning and implementation of change through CAB and ECAB
Reduced percentage of emergency, failed, non-compliant changes by implementing process improvement initiatives
Ensured each failed and partially failed change goes for Post Implementation Review
Ensured SLAs are met on time and within budget
Led overall management and updation of tickets till closure and quality check

Technical Support Executive (Role – Move , Add and Project coordinator)

with Reliance Globalcom (From Mar 09 – Jul 11)
Responsibilities:
Coordinated with Reliance Global-com suppliers ,customers and various other stakeholders for project implementation
Worked on tools like Remedy, Inventory, Client Admin. and CHR Console for maintaining end-to-end Project track record
Ensured services are delivered within the SLA
 Led overall management and updation of tickets till closure and quality check
Initiated call with client weekly biweekly to discuss work progress and send minutes post meeting
Ensured SLAs are met on time and within budget

Phone Banking Officer

with Mafoi Management and Service Pvt Ltd for client Axis Bank (From Nov 06 – Nov 08)
Responsibilities:
Solved banking related queries of customers through phone and email
Reviewed account reconciliation on regular basis

EDUCATION

Post-Graduate Diploma in Business Administration (Operations and Technology Management) from SCDL, Symbiosis Center
for Distance Learning in 2016
Bachelors in Business Administration (BBA Hons) from Burdwan University in 2006
HSC from Sidhu-Kanhu University, Dumka in 2003
SSC from NELC Don Bosco School, CBSE in 2001

PERSONAL DETAILS

Date of Birth: 13th October 1985

Languages Known: English, Hindi and Bengali
Hobbies : Walking , Yoga , Cooking , Playing Badminton, Singing
Address: Pune

I hereby declare that all the above information mentioned are true and correct to the best of my knowledge .