BUSINESS

CASE
MẦM NON GIẢI NHẤT
SUMMARY
MAIN
IMPROVE COMPANY’S REDUCE JOB STRESS
RESPONSIBILITIES
CHALLENGES COMPENSATION AND
OF A
PACKAGE INCREASE JOB
‘’SUCCESS PARTNER’’
SATISFACTION
 Guiding through feature Providing real-time
utilization assistance via phone,
chat, or email

Directing complex
technical correcting billing mistakes
issues to senior MAIN
support staff RESPONSIBILITIES
OF A
‘’SUCCESS PARTNER’’ Resolving client complaints
Introducing clients to regarding service disruptions,
additional features or feature limitations, or
upgrades subscription changes.

Resolving account
access problems
CHALLENGES
1.Success partners may be feeling overwhelmed by the volume of client
interactions and the technical nature of the inquiries, which could be
more complex than initially anticipated.

2. Dramatic increase in user base => rise in customer

support inquiries.

3. The influx of new clients has put a strain on the existing

customer success team, leading to longer working hours
and increased job stress.
Remuneration

Change to $17.00 per hour for a 40-hour workweek. Success partners are
scheduled for 8-hour shifts over 5 days.

The remaining $8.00 from $18.00 per hour will be counted by the
company as a food and travel allowance
 Welfare
Training scholarships for talented
Pay full insurance for employees
employees
Picnic in the summer, teambuilding
Salary increases based on performance,
Free meals at the company not periodically

The company provides gyms, etc. to Salary benefits for parents when
help employees have relaxing giving birth
moments after stressful working hours.

Propose more salary and bonus regimes

Allowances for employees with young for employees with items such as: Work
children, childcare support at work efficiency bonuses, sales bonuses, year-
end bonuses, etc.
 Addressing Compensation
Conduct a market analysis to ensure competitive salaries

Consider health insurance, paid time off, or other fringe

benefits

Offer performance-based bonuses or commission structures

REDUCING JOB STRESS
IMPLEMENT REASONABLE WORKLOAD DISTRIBUTION

OFFER FLEXIBLE SCHEDULING OPTIONS

PROVIDE OPPORTUNITIES FOR BREAKS AND STRESS-REDUCTION

TECHNIQUES

INCREASING JOB SATISFACTION

INVEST IN ONGOING TRAINING AND DEVELOPMENT PROGRAMS

OFFER CLEAR CAREER ADVANCEMENT PATHS

FOSTER A POSITIVE AND COLLABORATIVE WORK ENVIRONMENT

THANK YOU