Manual Cod Erros WF

SERVICE MANUAL
Color Inkjet Printer
EPSONWF-C5790/WF-C5790a/
WF-C5710/ET-8700
WF-C5210/WF-C5290/
WF-C5290a
CONFIDENTIAL
SEMF17-010
Notice:
 All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The contents of this manual are subject to change
without notice.
 All efforts have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly appreciate being
informed of them.
 The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.
EPSON is a registered trademark of SEIKO EPSON CORPORATION.
General Notice: Other product names used herein are for identification purpose only and may be trademarks or registered trademarks of their
respective owners. EPSON disclaims any and all rights in those marks.
Copyright © 2018 SEIKO EPSON CORPORATION.

P・ CS Quality Assurance Department
Safety Precautions
All safety procedures described here shall be strictly adhered to by all parties servicing and maintaining this product.
DANGER
Strictly observe the following cautions. Failure to comply could result in serious bodily injury or loss of life.
1. Always disconnect the product from the power source and peripheral devices when servicing the product or performing maintenance.
2. When performing works described in this manual, do not connect to a power source until instructed to do so. Connecting to a power source causes high voltage
in the power supply unit and some electronic components even if the product power switch is off. If you need to perform the work with the power cable
connected to a power source, use extreme caution to avoid electrical shock.
WARNING
Strictly observe the following cautions. Failure to comply may lead to personal injury or loss of life.
1. Always wear protective goggles for disassembly and reassembly to protect your eyes from ink in working. If any ink gets in your eyes, wash your eyes with
clean water and consult a doctor immediately.
2. When using compressed air products; such as air duster, for cleaning during repair and maintenance, the use of such products containing flammable gas is
prohibited.
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PRECAUTIONS
Strictly observe the following cautions. Failure to comply may lead to personal injury or damage of the product.
1. Repairs on Epson product should be performed only by an Epson certified repair technician.
2. No work should be performed on this product by persons unfamiliar with basic safety knowledge required for electrician.
3. The power rating of this product is indicated on the serial number/rating plate. Never connect this product to the power source whose voltages is different from
the rated voltage.
4. Replace malfunctioning components only with those components provided or approved by Epson; introduction of second-source ICs or other non-approved
components may damage the product and void any applicable Epson warranty.
5. In order to protect sensitive microprocessors and circuitry, use static discharge equipment, such as anti-static wrist straps, when accessing internal components.
6. Do not tilt this product immediately after initial ink charge, especially after performing the ink charge several times. Doing so may cause ink to leak from the
product because it may take some time for the waste ink pads to completely absorb ink wasted due to the ink charge.
7. Never touch the ink or wasted ink with bare hands. If ink comes into contact with your skin, wash it off with soap and water immediately. If you have a skin
irritation, consult a doctor immediately.
8. When disassembling or assembling this product, make sure to wear gloves to avoid injuries from metal parts with sharp edges.
9. Use only recommended tools for disassembling, assembling or adjusting the printer.
10. Observe the specified torque when tightening screws.
11. Be extremely careful not to scratch or contaminate the following parts.
 Nozzle plate of the print head
 Gears
 Rollers
 LCD
 Scanner Sensor
 Exterior parts
12. Never use oil or grease other than those specified in this manual. Use of different types of oil or grease may damage the component or give bad influence on
the printer function.
13. Apply the specified amount of grease described in this manual.
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14. Make the specified adjustments when you disassemble the printer.
15. When cleaning this product, follow the procedure described in this manual.
16. When transporting the product with ink filled in the print head, take precautionary measure against ink leak before packing the product.
17. Make sure to install antivirus software in the computers used for the service support activities.
18. Keep the virus pattern file of antivirus software up-to-date.
About This Manual

This manual, consists of the following chapters, is intended for repair service personnel and includes information necessary for properly performing maintenance
and servicing the product.
CHAPTER 1.PRODUCT OUTLINE

Describes the feature of the product.
CHAPTER 2. PRODUCT SPECIFICATIONS

Describes the basic specifications of the product.
CHAPTER 3. CONFIGURATION AND OPERATING PRINCIPLES

Explains about components and operating principles of the product.
CHAPTER 4. TROUBLESHOOTING
Provides information for identifying causes of errors/problems from the symptoms or events, and the procedure for troubleshooting.
CHAPTER 5. SERVICE SUPPORT MODE

Explains about the service support mode.
CHAPTER 6. DISASSEMBLY/ASSEMBLY
Describes the disassembly/reassembly procedures for main parts/units of the product.
CHAPTER 7. ADJUSTMENT
Describes the required adjustments for servicing the product.
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CHAPTER 8. MAINTENANCE/INSPECTION
Provides cautions, points to be checked and procedure for maintaining and inspecting the product.
CHAPTER 9. APPENDIX
Provides additional information for reference.
Symbols Used in this Manual

Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a
procedure or an action.
Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.
Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, would result in injury or loss of life.
Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.
Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of,
equipment.
May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional
information that is related to a specific subject, or comment on the results achieved through a previous action.
Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components
in question may be adversely affected.
Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality.
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Revision Status
Revision Date of Issue Description
A February 28, 2018 First release
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Content
s
Chapter 1 Product outline 3.2.6 Scanner (Motor and Sensor) ..................................................................... 40
3.2.7 ADF (Motor and Sensor) .......................................................................... 41
3.3 Operating principles .......................................................................................... 42
1.1 Product Summary .............................................................................................. 12 3.3.1 Printhead ................................................................................................... 42
3.3.1.1 Overview ............................................................................................ 42
Chapter 2 Product Specifications 3.3.1.2 Head Angular Mecha Adjustment ...................................................... 43
3.3.2 Carriage Mechanism ................................................................................. 44
3.3.2.1 Overview ............................................................................................ 44
2.1 Product Hardware Specifications ...................................................................... 14 3.3.2.2 Shifting PG (APG Mechanism) .......................................................... 45
2.2 Printing Specifications ....................................................................................... 18 3.3.2.3 APG Lever actions ............................................................................. 45
2.3 Copying Specifications 3.3.2.4 PG type ............................................................................................... 46
(WF-C5790/WF-C5790a/WF-C5710/ET-8700 only) .............................................. 18 3.3.3 Paper Loading/Paper Feed mechanism ..................................................... 47
2.4 ADF Specifications 3.3.3.1 Overview ............................................................................................ 47
(WF-C5790/WF-C5790a/WF-C5710/ET-8700 only) .............................................. 19 3.3.3.2 Paper Loading/Feed Path ................................................................... 48
2.5 Scanner Specifications 3.3.3.3 Detail of Paper Loading/Feed Mechanism ......................................... 50
(WF-C5790/WF-C5790a/WF-C5710/ET-8700 only) .............................................. 20 3.3.4 Ink Supply Mechanism ............................................................................. 58
3.3.4.1 Overview ............................................................................................ 58
2.6 Options Specifications ....................................................................................... 20
3.3.4.2 Operating principles ........................................................................... 58
2.7 Network Specifications/Fax Specifications ....................................................... 21 3.3.4.3 Ink leak detection function ................................................................. 59
3.3.5 Inksystem mechanism ............................................................................... 60
Chapter 3 Configuration and operating principles 3.3.5.1 Overview ............................................................................................ 60
3.3.5.2 Operating principles ........................................................................... 61
3.3.6 Scanner / ADF Mechanism ....................................................................... 67
3.1 Product Configuration (Name of Each Part) ..................................................... 23
3.3.6.1 Scanner Mechanism ........................................................................... 67
3.1.1 WF-C5790/WF-C5790a/WF-C5710/ET-8700 ......................................... 23 3.3.6.2 ADF Mechanism ................................................................................ 68
3.1.2 WF-C5210/WF-C5290/WF-C5290a ........................................................ 29
3.2 Motor, Sensor, Clutch, and Solenoid Specifications ......................................... 34 Chapter 4 Troubleshooting
3.2.1 Printer Main Unit (Motors and solenoids) ................................................ 35
3.2.2 Printer Main Unit (Ink detection and cover detection system sensors) ... 36
3.2.3 Printer Main Unit (Encoder sensors and PW sensor) .............................. 37 4.1 Troubleshooting Workflow ............................................................................... 71
3.2.4 Printer Main Unit (Paper feed and conveyance system sensors and other 4.2 Troubleshooting procedure ................................................................................ 73
sensors) ........................................................................................................... 4.2.1 Normal Errors ........................................................................................... 73
38 4.2.2 Fatal Errors ............................................................................................... 88
3.2.5 Options (Motor and Sensors) .................................................................... 39 4.2.3 Troubleshooting from Failure Symptom ................................................ 132
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EPSON
EPSONWF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a
WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision
RevisionA
A
4.3 Fax Troubleshooting ........................................................................................ 162 Chapter 6 Disassembly/assembly

4.3.1 Outline of the FAX Troubleshooting ...................................................... 162
4.3.2 Reports/Logs related to FAX .................................................................. 162
4.3.2.1 FAX Communication Log ................................................................ 162 6.1 Repair Work Overview ..................................................................................... 220
4.3.2.2 Protocol trace .................................................................................... 164 6.1.1 Tools ........................................................................................................ 220
6.1.2 Definition of Orientation of the Printer ................................................... 220
6.2 Disassembly/Reassembly Procedures .............................................................. 221
6.2.1 Parts/Components Location ..................................................................... 221
8 6.2.2 Preparation for servicing .......................................................................... 235
6.2.2.1 Unlocking the CR Unit ..................................................................... 235
4.3.2.3 FAX Function Check Report ............................................................ 178 6.2.2.2 Removing the Maintenance Box ...................................................... 235
4.3.3 FAX Error Code ..................................................................................... 179 6.2.2.3 Removing the Ink Pack .................................................................... 236
4.3.3.1 Overview .......................................................................................... 179 6.2.3 How to Read This Chapter ...................................................................... 237
4.3.3.2 Error code list ................................................................................... 179 6.2.4 Repair Work Details ................................................................................ 239
4.3.4 Telephone Line Check Modes Related to FAX ...................................... 182 6.2.4.1 Housing (WF-C5700 Series/ET-8700) (1) ....................................... 239
4.3.4.1 Line Measurement Mode Startup Method ........................................ 182 6.2.4.2 Housing (WF-C5700 Series/ET-8700) (2) ....................................... 245
4.3.4.2 Confirmation method for each step of Line Measurement Mode .... 183 6.2.4.3 Housing (WF-C5200 Series) (1) ...................................................... 249
4.3.5 FAX Service Parameter .......................................................................... 190 6.2.4.4 Housing (WF-C5200 Series) (2) ...................................................... 254
4.3.5.1 Outline of setting change in FAX Maintenance Mode ..................... 190 6.2.4.5 Ink Supply Mechanism (1) ............................................................... 263
4.3.5.2 Parameter changing procedure ......................................................... 191 6.2.4.6 Ink Supply Mechanism (2) ............................................................... 277
4.3.5.3 FAX Service Parameter Table .......................................................... 195 6.2.4.7 Ink Supply Mechanism (3) ............................................................... 293
4.3.6 Fax related user special parameters. ....................................................... 207 6.2.4.8 ADF/SCN (1) (WF-C5700 Series/ET-8700 only) ........................... 309
4.3.6.1 Emergency ejection of fax reception document (FAX to PC) ......... 207 6.2.4.9 ADF/SCN (2) (WF-C5700 Series/ET-8700 only) ........................... 318
4.3.6.2 Emergency ejection of received fax documents (FAX to Memory) 208 6.2.4.10 Electrical Components (1) .............................................................. 328
4.3.7 Fax related troubleshooting .................................................................... 210 6.2.4.11 Electrical Components (2) .............................................................. 345
4.3.7.1 Fax troubleshooting basics ............................................................... 210 6.2.4.12 Electrical Components (3) (WF-C5700 Series/ET-8700) .............. 358
4.3.7.2 Equipment information necessary for fax trouble report. ................ 212 6.2.4.13 Electrical Components (3) (WF-C5200 Series) ............................. 368
4.3.7.3 Troubleshooting from fax function diagnosis .................................. 213 6.2.4.14 Inksystem ....................................................................................... 378
4.3.7.4 Troubleshooting from error code ..................................................... 214 6.2.4.15 Carriage Mechanism (1) ................................................................. 389
6.2.4.16 Carriage Mechanism (2) ................................................................. 403
Chapter 5 Service support mode 6.2.4.17 Carriage Mechanism (3) ................................................................. 417
6.2.4.18 Paper Feed Mechanism (1) ............................................................. 439
6.2.4.19 Paper Feed Mechanism (2) ............................................................. 453
5.1 Service Support Mode ..................................................................................... 216 6.2.4.20 Paper Feed Mechanism (3) ............................................................. 458
5.1.1 Service mode startup ............................................................................... 6.2.4.21 Paper Feed Mechanism (4) ............................................................. 468
216 5.1.2 Service mode menu configuration 6.2.4.22 Printer Mechanism ......................................................................... 490
.......................................................... 218 6.2.4.23 Optional Paper Cassette Unit (1) .................................................... 526
6.2.4.24 Optional Paper Cassette Unit (2) .................................................... 534
6.2.4.25 Optional Paper Cassette Unit (3) .................................................... 546 7.3.2 Software Adjustments and Inspections .................................................... 564
7.3.2.1 Initial settings ................................................................................... 564
Chapter 7 Adjustment 7.3.2.2 Adjustment (Mechanical) ................................................................. 567
7.3.2.3 Adjustment (Print Adjustment by Mechanical) ............................... 568
7.3.2.4 Adjustment (Print Adjustment by Program) .................................... 572
7.1 Adjustment and Inspection Overview .............................................................. 552 7.3.2.5 Adjustment (Program) ...................................................................... 579
7.1.1 Operating Environment ........................................................................... 552
7.1.2 Tools and jigs ........................................................................................... 552
7.1.3 Adjustment and Inspection List ............................................................... 553
7.2 Required Adjustments ...................................................................................... 557
9
7.3 Adjustment and Inspection Details ................................................................... 559
7.3.1 Mechanical Adjustments and Inspections ............................................... 559
Chapter 8 Maintenance/inspection
8.1 Cleaning ........................................................................................................... 583

8.1.1 Cleaning Method .................................................................................... 583
8.2 Lubrication ...................................................................................................... 587
8.2.1 Lubrication Points and Instructions ........................................................ 588
Chapter 9 Appendix
9.1 Connection Diagram ......................................................................................... 592

9.2 Part Names Conversion Table .......................................................................... 593
9.2.1 WF-C5790/WF-C5790a/WF-C5710/ET-8700 ........................................ 593
9.2.2 WF-C5210/WF-C5290/WF-C5290a ....................................................... 594
9.2.3 Optional Cassette Unit ............................................................................. 595
9.3 Status Sheet Information .................................................................................. 596
EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
10
CHAPTER
PRODUCT OUTLINE
1
1.1 Product Summary  Printing speed is fast
• Conventional modelMonochrome: 20 ipm/Color: 20 ipm
→This product Monochrome: 24 ipm/Color: 24 ipm (single side)
The features of this product are as follows:  ADF scan is fast
• Conventional modelMonochrome: 19 ipm/Color: 19 ipm
 Large capacity, yet compact
→This product Monochrome: 22 ipm/Color: 22 ipm (single side)
 Large capacity  High reliability reduces downtime
• Equipped with a large-capacity ink pack. This reduces the efforts  Reduced risk of paper jamming
required for managing and replacing consumables.
• The paper feeding reliability is improved, and the risk of paper jamming
• Equipped with a large-capacity paper cassette. This reduces the
is reduced by using a Retard Roller.
frequency of replenishing paper.
• A maximum of 880 pages can be fed if an Optional Cassette Unit is  Defective pixels are not easily noticeable
attached. • Equipped with a nozzle diagnosis system. The missing head nozzle is
 Compact detected automatically and the image quality is adjusted, which helps
secure the print quality, and prevents re-printing.
• The installation area during use has been reduced by 14% as compared
to the conventional model.  Economy and ecology
• The projection from the printer has been reduced by 85 mm as  Low power consumption makes it an energy-saving product
compared to the conventional model.
• TEC value 0.3 kWh
 No need to wait due to high-speed processing • Power consumption during operation
WF-C5790/WF-C5790a/WF-C5710/ET-8700: Approx. 23W
 First printing is fast
WF-C5210/WF-C5290/WF-C5290a: Approx. 21W
• Current model Monochrome: 8 sec./Color: 8 sec
→ This product Monochrome: 4.8 sec./Color: 5.3 sec (single  Improved transmission timing
side)
Product outline Product Summary 12

 The large-capacity ink pack reduces the disposed amount of consumables
WF-C5790/WF-C5790a/WF-C5710/ WF-C5210/WF-C5290/WF-C5290a
ET-8700
Figure 1-1. External View

CHAPTER
PRODUCT SPECIFICATIONS
2
2.1 Product Hardware Specifications
 Hardware specifications
Specification
Item
WF-C5790/WF-C5790a/WF-C5710/ET-8700 WF-C5210/WF-C5290/WF-C5290a
When the stacker is attached 425 mm (W) x 357 mm (H) x 535 mm (D) 425 mm (W) x 357 mm (H) x 535 mm (D)
Dimension (Stored)
When the stacker has been removed 425 mm (W) x 357 mm (H) x 434 mm (D) 425 mm (W) x 357 mm (H) x 434 mm (D)
When the stacker/paper support has been 425 mm (W) x 449 mm (H) x 578 mm (D) 425 mm (W) x 449 mm (H) x 578 mm (D)
Dimension (Printing) extended
When a scanner is used 425 mm (W) x 616 mm (H) x 535 mm (D) ---
Without consumables and options 18.4 kg 15.3 kg

Weight
Optional Cassette Unit 4.3 kg
Panel LCD 4.3 inch optical touch panel 2.4 inch color LCD
Power supply rating 100 to 240 VAC
Input voltage range 90 to 264 VAC
Rated current 0.9 to 0.5 A
Maximum rated current 1.1 to 0.6 A
Rated frequency range 50 - 60 Hz
Input frequency range 49.5 - 60.5 Hz
Copying Approx. 25 W Approx. 21 W
Ready mode Approx. 12 W Approx. 7 W

Power consumption
Sleep mode Approx. 1.5 W Approx. 1.2 W
Power off mode Approx. 0.2 W Approx. 0.2 W
Temperature 10 to 35 degrees C
Environmental Operating Humidity (without condensation) 20 to 80% RH
Altitude 3,000 m or lower
Product Specifications Product Hardware Specifications 12

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Temperature Before opening: -20 to 60 degrees C, After opening: -20 to 40 degrees C
Stored Humidity 5 to 85% RH
Altitude ---
Paper cassette 1 (64gsm) 250 sheets

Paper loading capacity Paper cassette 2 (optional paper cassette unit)
(64gsm) 500 sheets
Specification
Item
WF-C5790/WF-C5790a/WF-C5710/ET-8700 WF-C5210/WF-C5290/WF-C5290a
Plain paper (A4/LTR) 100 sheets
Output tray capacity Photo paper 20 sheets
Postcard 20 sheets
XL size BK different by each country
BK ---
C different by each country

L size
M different by each country
Replacement Ink Packs Y different by each country
BK different by each country
C different by each country

Standard
M different by each country
Y different by each country
Replacement Maintenance Box T6716
Product lifetime 150,000 sheets

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 Paper handling
Paper weight
Paper (grams per
Paper types Paper sizes
source square meter)
Plain paper Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2
Postcard Postcard, Postcard for inkjet printers ---
Bright White Ink Jet Paper A4 92.5 g/m2
Preprinted Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2
Letterhead Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2
Recycled Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2
Color Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2
Business plain paper Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 73 g/m2
Thick paper 1 Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 91 to 160 g/m2
Paper Ultra Glossy Photo Paper Letter, A4, 8 x 10 in., 5 x 7 in., 4 x 6 in. 300 g/m2
cassette 1
Premium Glossy Photo Paper/
Premium Photo Paper Glossy Letter, A4, 8 x 10 in., 5 x 7 in., 16:9 wide, 4 x 7 in. 255 g/m2
Premium Semigloss Photo Paper Letter, A4, 5 x 7 in., 4 x 6 in. 250 g/m2
Matte Paper-Heavy weight/

Premium Presentation Paper Matte A4 167 g/m2
Photo Quality Ink Jet Paper/

Presentation Paper Matte A4 102 g/m2
Photo Quality Self Post Card Postcard 175 g/m2
Photo Quality Self Adhesive

Sheets A4 167 g/m2
Envelopes #10, DL 75 to 90 g/m2
Paper Plain paper Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2
cassette 2
(optional Bright White Ink Jet Paper A4 92.5 g/m2
paper
cassette Preprinted Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2

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unit) Letterhead Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2
Thick paper 1 Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 91 to 160 g/m2
Postcard Reply-paid card, Postcard, Postcard for inkjet printers ---
Paper weight
Paper (grams per
Paper types Paper sizes
source square meter)
Plain paper Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2
Postcard Reply-paid card, Postcard, Postcard for inkjet printers ---
Envelopes #10, DL 75 to 90 g/m2
Bright White Ink Jet Paper A4 92.5 g/m2
Photo Quality Self Post Card Postcard 175 g/m2
Photo Quality Self Adhesive

Sheets A4 167 g/m2
Premium Glossy Photo Paper/

Rear paper Premium Photo Paper Glossy Letter, A4, 8 x 10 in., 5 x 7 in., 16:9 wide, 4 x 7 in. 255 g/m2
feed tray
(Rear ASF Premium Semigloss Photo Paper Letter, A4, 5 x 7 in., 4 x 6 in. 250 g/m2
Unit)
Matte Paper-Heavy weight/
Premium Presentation Paper Matte A4 167 g/m2
Photo Quality Ink Jet Paper/

Presentation Paper Matte A4 102 g/m2
Ultra Glossy Photo Paper Letter, A4, 8 x 10 in., 5 x 7 in., 4 x 6 in. 300 g/m2
Preprinted Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2
Letterhead Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2

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Thick Paper 1 Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 91 to 160 g/m2
Thick Paper 2 Legal, Letter, A4, B5, Executive, A5, A6, B6, User-defined sizes 64 to 90 g/m2

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2.2 Printing Specifications 2.3 Copying Specifications

(WF-C5790/WF-C5790a/WF-C5710/ET-8700 only)
Product Specifications Printing Specifications 18

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Item Specification
Item Specification
Print method Serial inkjet
Flatbed 300 dpi x 600 dpi, 600 dpi x 600 dpi
Paper ejection Face up Scan
resolution ADF 300 dpi x 300 dpi, 600 dpi x 600 dpi
Paper cassette 1 Spring hopper + Retard separation
method Print resolutions 600 dpi x 600 dpi, 600 dpi x 1200 dpi
Paper feed Paper cassette 2
method (optional paper cassette unit) Hopper up + Retard separation method Legal, A4, Letter, B5, 8 x 10 in., A5,
Document Flatbed 5 x 7 in., 4 x 6 in.
Rear paper feed tray LD roller + Retard separation method size
ADF Legal, A4, Letter, B5, A5, A6
Print head μTFP4
Number of pages that can be stored for collate
Black 800 nozzles copy 160
Number of
nozzles Color 800 nozzles for each color  Standard copy
 One-sided document --> 2-sided
Minimum ink droplet size 3.3 ng
copy (Scanner glass/ADF)
Number of ink colors 4  2-sided document --> One-sided
copy (ADF)
Black Pigment ink  2-sided document --> 2-sided copy
Ink type (ADF)
Color Pigment ink
 2-Up copy
Black, Yellow, Magenta, Cyan Copy features
 One-sided document --> 2-sided
Order of Ink Packs (from left to right when viewed from copy (Scanner glass/ADF)
the front)
 2-sided document --> One-sided
Number of Ink Packs 4 copy (ADF)
 2-sided document --> 2-sided copy
Maintenance Box User-replaceable (ADF)
 ID card copy (Scanner glass)
Maximum print resolution 4800 x 1200
 Collate copy
Bk 150,000 sheets (A4, 3.5%Duty) Cl
150,000 sheets (A4, ISOFDC24712) or
Durability five years whichever comes first
(excluding printhead)
Print speed One side 24 ipm / 24 ipm

(monochrome/
color) 2-sided 15 ipm / 15 ipm
Languages Japanese, English
Item Specification
Copy Number of copies 1 to 999

Product Specifications ADF Specifications (WF-C5790/WF-C5790a/WF-C5710/ET-8700 only) 19
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settings Zoom Custom 25% to 400% 2.4 ADF Specifications

 One-sided -> One-sided
 One-sided -> 2-sided 2-
2-Sided
sided -> One-sided Item Specification
 2-sided -> 2-sided
Sensor type CIS
Density
Adjustment -4 to +4 Light source LED
Contrast -4 to +4 Maximum optical resolutions (main scan x sub scan) 1200 dpi x 2400 dpi
Image Color balance -4 to +4 Document setting Centering
adjustment
Sharpness Yes Document set orientation Face up
Remove Auto 2-sided scanning Multi path

background Yes
300 dpi color 0.5 msec/line
 Text
300 dpi monochrome 0.5 msec/line
 Text and Image
Document type (Quality) Scan speed
 Ultra fine 600 dpi color 0.85 msec/line
 Photo
Dry time for 2-sided copy 0 sec, 10 sec, 60 sec
Plain paper, High-quality
Document paper type paper, Recycled paper
Copy density restriction for
2sided copy Yes
A4, Letter, Legal, B5, A5,
Size A6
Margin with Boarder (3mm)
Document paper size
Preview Yes Paper weight 64 to 95 g/m2
Sheet feeding capacity

(plain paper (hight-quality paper, recycled paper) 80 g/m2) 50 sheets
ADF durability 90,000 sheets
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2.5 Scanner Specifications 2.6 Options Specifications

Item Specification
Item Specification
Including projections:
Scanner type Flatbed 425 mm (W) x 143 mm (H) x 399 mm (D)
Dimension Excluding projections:
Sensor type CIS Optional cassette 425 mm (W) x 104 mm (H) x 399 mm (D)
unit
Light source LED Weight 4.4 kg
Optical resolution 1,200 dpi Code PXA4CU3
Maximum optical resolutions 1,200 x 2,400 dpi
Maximum scan area 216 x 297 mm
Maximum document size A4, Letter
Document setting Far left corner

Scan speed
Scanner durability 36,000
2.7 Network Specifications/Fax Specifications Fax specifications (WF-C5790/WF-C5790a/WF-C5710/ET-8700 only)
Item Specification
Standard analog telephone lines (PSTN), PBX (Private

Support lines Branch Exchange) telephone systems
Standard: 8 pixels per mm x 3.85 lines per mm
Resolution Monochrome Fine: 8 pixels per mm x 7.7 lines per mm
Super Fine: 8 pixels per mm x 15.4 lines per mm
Product
ProductSpecifications
Specifications Scanner Specifications
Network(WF-C5790/WF-C5790a/WF-C5710/ET-8700
Specifications/Fax Specifications only) 20
21
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 Ultra Fine: 16 pixels per mm x 15.4 lines per mm

N
Item Specification Color 200 x 200 dpi
etw
 10BASE-T (IEEE802.3i) ork Speed Up to 33.6 kbps
 100BASE-TX (IEEE802.3u) spec Monochrome MH, MR, MMR
Wired Ethernet standards  1000BASE-T (IEEE802.3ab) Encoding
ifica
 IEEE802.3az (energy save type) method Color JPEG
tion
 IEEE802.11b s Communication mode CCITT/ITU Group 3, Super Group 3 (V34)
Wi-Fi standards  IEEE802.11g
 IEEE802.11n * Document sizes Letter, A4, Legal
: Paper sizes to print faxes Letter, A4, Legal
Security protocol TCP/IPv4, TCP/IPv6 Conf
orms Approx. 20 seconds (ITU-T standard document,
 Infrastructure mode to Transmission time Monochrome Standard mode, Super Group 3)
Coordination modes  Wi-Fi Direct mode (Simple AP mode) the
WP Page memory for received faxes Up to 550 pages or 6MB
 WEP (64/128 bit)
A2 Speed dial Up to 30 (/100/200) contents
Wireless security  WPA2-PSK(AES)*
stand
 WPA-2 Enterprise ard, Group dial 199
Frequency range 2.400 to 2.4835 GHz and
supports the WPA/WPA2 Personal standard
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CHAPTER
CONFIGURATION AND OPERATING PRINCIPLES

3
No. Name Description
3.1 Product Configuration (Name of Each Part) Table 3-1. Name of Each Part
ADF (Automatic Document Open when removing jammed originals in the
1 Feeder) cover (F) ADF.
Feeds originals straight into the printer. Slide to

2 ADF edge guides the edges of the originals.
3 ADF input tray Feeds originals automatically.
4 ADF output tray Holds originals ejected from the ADF.
Paper cassette 1 or Paper

5 cassette (C1) Loads paper.
Optional paper cassette unit.

6 Paper cassette 2 (C2) Loads paper.
3.1.1 WF-C5790/WF-C5790a/WF-C5710/ET-8700
Figure 3-1. Name of Each Part

Table 3-2. Name of Each Part
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Feeds the paper straight into the printer.

1 Edge guides Slide to the edges of the paper.
2 Paper support Supports loaded paper.
Prevents foreign substance from entering the

3 Feeder guard printer. Usually keep this guard closed.
4 Rear paper feed (B) Loads paper.
5 Output tray Holds the ejected paper.
Feeds the paper straight into the printer. Slide to

6 Edge guides the edges of the paper.
7 Paper cassette Loads paper.

Configuration and operating principles Product Configuration (Name of Each Part) 24

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1 Document cover Blocks external light while scanning.
2 Scanner glass Place the originals.
Operates the printer.

3 Control panel You can change the angle of the control panel.
4 External interface USB port Connects memory devices.


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Scans placed originals. Open when removing

1 Scanner unit (J) jammed paper inside the printer.
2 Printhead Fires ink.
3 Ink supply unit tray Sets an ink supply unit.
4 Front cover (A) Open when replacing ink supply units.
5 Front cover lock Locks the front cover.


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1 LAN port Connects a LAN cable.
2 USB port Connects a USB cable.
3 LINE port Connects a phone line.
4 EXT. port Connects external phone devices.
5 AC inlet Connects the power cord.
6 Rear Cover (D) Open when removing jammed paper.
7 Rear Cover (E) Open when removing jammed paper.
8 Maintenance box cover (H) Open when replacing the maintenance box.

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No. Description
Turns the printer on or off.

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a
1 Unplug the power cord when the power light is off. Revision A
2 Pass a smart device over this mark to print or scan from the smart device directly.
Turns on when received documents that have not yet been read, printed, or saved,
3 are stored in the printer's memory.
4 Displays the home screen.
5 Displays menus and messages.
Logs off from the printer when Access Control is enabled.

6 When Access Control is disabled, this is also disabled.
Displays the Help screen.

7 You can check solutions to problems from here.
Figure 3-6. Name of Each Part 8 Stops the current operation.
Pauses the current printing job and allows you to interrupt another job. However,
9 you cannot interrupt a new job from the computer.
Press this button again to restart a paused job.
Resets the current settings to user default settings. If user default settings have not
10 been made, resets to the factory default.
Displays the Paper Setting screen. You can select the paper size and paper type
11 settings for each paper source.
Displays the Job/Status menu. You can check the printer's status and job history.
The error light on the left flashes or turns on when an error occurs.
12 The data light on the right flashes when the printer is processing data. It turns on
when there are queued jobs.
13 Enters numbers, characters, and symbols.
14 Displays the Contacts list. You can register, edit or delete the contacts.
15 Clears number settings such as the number of copies.

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3.1.2 WF-C5210/WF-C5290/WF-C5290a Table 3-7. Name of Each Part
Operates the printer.

1 Control panel You can change the angle of the control panel.
Paper cassette 1 or Paper

2 cassette (C1) Loads paper.
Optional paper cassette unit.

3 Paper cassette 2 (C2) Loads paper.

2 Paper support Supports loaded paper.
Prevents foreign substance from entering the

3 Feeder guard printer. Usually keep this guard closed.
4 Rear paper feed (B) Loads paper.

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5 Output tray Holds the ejected paper.

7 Paper cassette Loads paper.


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Open when removing jammed paper inside the

1 Printer cover (J) printer.
2 Printhead Fires ink.
3 Ink supply unit tray Sets an ink supply unit.
4 Front cover (A) Open when replacing ink supply units.
5 Front cover lock Locks the front cover.


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1 LAN port Connects a LAN cable.
2 USB port Connects a USB cable.
3 AC inlet Connects the power cord.
4 Rear Cover (D) Open when removing jammed paper.
5 Rear Cover (E) Open when removing jammed paper.
6 Maintenance box cover (H) Open when replacing the maintenance box.

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No. Description
1 Pass a smart device over this mark to print from the smart device directly.
Turns the printer on or off.

2 Unplug the power cord when the power light is off.
3 Displays the home screen.
Displays the Paper Setting screen. You can select the paper size and paper type
4 settings for each paper source.
5 Stops the current operation.
6 Applies to a variety of functions depending on the situation.
Press ⊳, , and to select the items. Press OK to confirm your selection or run
7 the selected feature.
8 Returns to the previous screen.
Flashes when the printer is processing data.

9 It turns on when there are queued jobs.
10 Flashes or turns on when an error occurs.


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3.2 Motor, Sensor, Clutch, and Solenoid Specifications
This section shows the positions and specifications of the motors, sensors, and
solenoids used in the product.
 Printer main unit

 Motors and solenoids (p. 35)
 Ink detection and cover detection system sensors (p. 36)
 Encoder sensors and PW sensor (p. 37)
 Paper feed and conveyance system sensors and other sensors (p. 38)
 Options
 Motors and sensors (p. 39)
 Scanner
 ADF
Configuration and operating principles Motor, Sensor, Clutch, and Solenoid Specifications 35
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3.2.1 Printer Main Unit (Motors and solenoids)

Table 3-12. Motors and solenoids
No. Name Function Type
DC motor
1 CR Motor Used for CR operation driving. (42VDC±5%)
Used for driving the feed mechanism.

 Pickup Roller DC motor
2 ASF Motor  Rear ASF Unit (42VDC±5%)
 Rear Unit
 Used for feed and delivery roller

driving. DC motor
3 PF Motor
(42VDC±5%)
 Used for driving the APG lever.
Used for supplying ink from the ink packs DC motor

4 Decompression Motor to the buffer of the ink supply unit. (42VDC±5%)
Used for driving the pump of Inksystem DC motor

5 I/S Motor Unit. (42VDC±5%)
Performs switching of the ASF motor

A Rear ASF Solenoid drive transmission to the rear ASF unit. ---
Figure 3-12. Printer Main Unit (Motors and solenoids)
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3.2.2 Printer Main Unit (Ink detection and cover detection system sensors)
Table 3-13. Ink detection and cover detection system sensors
Transmissive
1 Ink End Sensor Detects the end of the ink. photo-interrupter
(3.3VDC±5%)
Detects the installation state of the Rear Mechanical

Rear Unit Detection Unit. contact
2
Sensor (3.3VDC±5%)
3 Ink Pack Sensor (Bk) Used for ink pack (black) recognition. CSIC
4 Ink Pack Sensor (Y) Used for ink pack (yellow) recognition. CSIC
Detects the open/closed state of the front Mechanical

Front Cover Open cover. contact
5
Sensor (3.3VDC±5%)
ADF/SCN Open Sensor

(WF-C5790/WF-
C5790a/
Mechanical
WF-C5710/ET-8700) Detects the open/closed state of the ADF/
6 contact
Printer Cover Open SCN unit or the printer cover.
(3.3VDC±5%)
Sensor (WF-C5210/
WF-
C5290/WFC5290a)
7 Ink Pack Sensor (M) Used for ink pack (magenta) recognition. CSIC
8 Ink Pack Sensor (C) Used for ink pack (cyan) recognition. CSIC
Maintenance Box
9 Sensor Used for maintenance box recognition. CSIC
Figure 3-13. Ink detection and cover detection system sensors
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3.2.3 Printer Main Unit (Encoder sensors and PW sensor)

Table 3-14. Encoder sensors and PW sensor
Used for CR operation control (CR scale Transmissive

1 CR Encoder reading). photo-interrupter
(3.3VDC±5%)
Transmissive
Used for paper loading driving (ASF photo-interrupter
2 ASF Encoder
motor) control. (3.3VDC±5%)
Transmissive
Used for paper feed driving (PF motor) photo-interrupter
3 PF Encoder
control. (3.3VDC±5%)
Transmissive
Used for ink eject driving (I/S motor) photo-interrupter
4 IS Encoder
control. (3.3VDC±5%)
Used for paper leading edge and paper Reflective

5 PW Sensor width detection. photointerrupter
(3.3VDC±5%)
Figure 3-14. Encoder sensors and PW sensor
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3.2.4 Printer Main Unit (Paper feed and conveyance system sensors and other sensors)
Table 3-15. Paper feed and conveyance system sensors and other sensors
Transmissive
Detects the paper leading edge and paper photo-
1 PE Sensor interrupter
trailing edge during paper feeding.
(3.3VDC±5%)
Transmissive
Used for paper conveyance detection photo-
2 Feed Sensor interrupter
between the pickup roller and PE sensor.
(3.3VDC±5%)
Transmissive
Rear ASF Paper photo-
Detects whether or not there is paper
3 Detection interrupter
inside the rear ASF unit.
Sensor (3.3VDC±5%)
Transmissive
Cassette Paper photo-
Detects whether or not there is paper
inside the paper cassette.
Sensor (3.3VDC±5%)
Mechanical
Cassette Detection Detects the insertion state of the paper contact
5
Sensor cassette. (3.3VDC±5%)
Detects the ink leakage inside the ink Analog sensor

6 Ink Leak Sensor supply unit. (3.3VDC±5%)
Temperature and Measures temp/humidity to set the Analog sensor

7 Humidity appropriate drying time. (3.3VDC)
Sensor
Figure 3-15. Paper feed and conveyance system sensors and other sensors
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3.2.5 Options (Motor and Sensors)

Table 3-16. Options (Motor and Sensor)
DC motor
A ASF Motor Used for driving the feed mechanism. (42VDC±5%)
Used to raise the Paper Cassette DC motor

B Lift Motor Hopper. (42VDC±5%)
Mechanical
Cassette Detection Detects the insertion state of the paper contact
1
Sensor cassette. (3.3VDC±5%)
Transmissive
Cassette Paper photo-
Detects whether or not there is paper inside
the paper cassette.
Sensor (3.3VDC±5%)
Transmissive
photo-
3 Hopper Position Sensor Detects the up/down state of the hopper. interrupter
(3.3VDC±5%)
Mechanical
Jam Cover Detection Detects the open/closed state of the rear contact
4
Sensor cover. (3.3VDC±5%)
Transmissive
Used for paper conveyance detection from photo-
5 Feed Sensor
the pickup roller. interrupter
(3.3VDC±5%)
Transmissive
photo-
6 ASF Encoder Used for ASF motor operation control. interrupter
(3.3VDC±5%)
Transmissive
Used for detecting the phase of lift motor photo-
7 Lift Phase Sensor interrupter
driving.
(3.3VDC±5%)
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Figure 3-16. Options (Motor and Sensor)

3.2.6 Scanner (Motor and Sensor)
Table 3-17. Scanner (Motor and Sensor)
DC motor
A SCN Motor Used for driving the scanner carriage. (42VDC±5%)
Used to read the document on the scanner CIS imaging

1 CIS Module glass. sensor
Transmissive
photo-
2 SCN Encoder Used for scanner motor operation control. interrupter
(3.3VDC±5%)
Figure 3-17. Scanner (Motor and Sensor)
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3.2.7 ADF (Motor and Sensor)

Table 3-18. ADF (Motor and Sensor)
Used for driving the document feed DC motor

A ADF Motor mechanism. (42VDC±5%)
Performs switching of the drive

B ADF Solenoid transmission to the pickup roller. ---
Transmissive
Used for controlling operation of the ADF photo-
1 ADF Encoder interrupter
motor.
(3.3VDC±5%)
Transmissive
Detects whether or not there is a document photo-
2 ADF PE Sensor interrupter
in the paper feed path.
(3.3VDC±5%)
Transmissive
Detects whether or not a document is photo-
3 ADF DOC Sensor interrupter
placed on the ADF document support.
(3.3VDC±5%)
Figure 3-18. ADF (Motor and Sensor)
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3.3 Operating principles
3.3.1 Printhead
3.3.1.1 Overview
WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a
employs the TFP4 head.
The TFP4 head features dense nozzle pitches (600 dpi); denser than the traditional
heads. In addition, the number of nozzles per row is also greater with the row length
of 1.33 inches.
These features contribute to higher image quality and faster printing by increasing
Figure 3-19. Printhead Appearance
both the quantity and the density of ink droplets per shot.
The following table lists the Printhead specifications. The nozzle arrangement of the TFP4 head mounted on this printer differs from that
of the traditional printers. The nozzles of the same color are not arranged next to each
Table 3-19. Nozzle Configuration other.
Printhead type TFP4 The nozzle layout as seen from behind the Printhead is shown below.
Black (B: 2 row), Cyan (C: 2 row) Row B Row D Row F Row H
Color Magenta (M: 2 row), Yellow (Y: 2 row) (Cyan) (Bk) (Magenta
) (Yellow
)
Row A Row C Row E Row G
Number of nozzles 3200 nozzles (400 nozzles per row) (Yellow) (Magenta
) (Bk) (Cyan)
Nozzle pitch 0.042 mm (1/600 inch)
Full digit side Carriage movement direction 0 digit side
Configuration and operating principles Operating principles 43

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Figure 3-20. Nozzle layout

This product uses off-carriage type ink supply mechanism. Therefore, the Printhead is
equipped with self-sealing valves1 so that the amount of ink fired from the Printhead
is not affected by variation in pressure inside the ink path caused by movements of the
carriage or ink supply operations.
1
. This valve opens only when the pressure of the output side drops below a specified value. Because of this
characteristic of the valve, pressure variation in the input side does not affect the output side.

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3.3.1.2 Head Angular Mecha Adjustment Row A Row H Row A Row H

This section explains the head angular mecha adjustment for adjusting the inclination of the
Printhead on the CR Unit physically.
Overview
The nozzle arrangement of the μTFP4 head mounted on this printer differs from that of
the traditional printers. The nozzles of the same color are not arranged next to each
other. Therefore, the influence of the posture (inclination) of the Printhead of this printer
on the print quality is greater than that of the traditional printers' Printheads.
The inclination of the Printhead of the traditional printers is corrected with software (the
adjustment program).1 However, the inclination of the Printhead of this printer is
corrected mechanically by adjusting the head angular adjustment dial mounted on the
No
carriage mechanism based on the result of visual check of the adjustment pattern Inclined
inclination
printed with the adjustment program.
Figure 3-21. Definition of the inclination of the Printhead
In this adjustment, the inclination of the Printhead is defined as the amount of
misalignment of the nozzles on row H and the center points of the spaces
between the nozzles on row A shown in Figure 3-21. The purpose of the
adjustment is to eliminate the misalignment (the inclination of the Printhead)
completely.
Range of adjustment
By rotating the head angular adjustment dial, the Printhead is rotated on the
pivot point on the bottom. The relationship between the rotational direction of
the
Head
Rotational direction of Head Angular
Adjustment Dial + direction - direction Angula
r
Rotational direction of Printhead CCW CW Adjust
ment
1
. For the correction of the inclination of the Printhead of the traditional printers is made using software with the
calculation result of the amount of the inclination of the Printhead based on the result of visual check of the
adjustment pattern. For the band feeding used in the draft mode, the head angular adjustment using
software; different from the mechanical inclination correction explained here, is used.
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Dial and that of the Printhead is as follows.

Table 3-20. Rotational direction of Head Angular Adjustment Dial and that of Printhead
The resolution performance of the Head Angular Adjustment Dial is approximately

12 m, and adjustable up to ± 144 m Figure 3-22. Head angular mecha adjustment
3.3.2 Carriage Mechanism

3.3.2.1 Overview
The carriage mechanism of this product consists of the CR Unit, CR Encoder Sensor, CR
Scale, CR Motor, CR Timing Belt, and etc. The Carriage Mechanism is a key mechanism
to ensure stable print quality because printing is performed by moving the CR Unit from
side to side.
As shown on the right, the CR Unit is placed on the CR Guide Frame being the upperside
of the assy held by the Main Frame. The CR Unit is attached to the CR Timing Belt that is
moved by the CR Motor so that the unit can move from side to side to print. The position
and speed of the CR Unit are always monitored by the CR Encoder Sensor and CR Scale,
and the CR Motor is controlled in accordance with the information acquired by the CR
Encoder Sensor.
The APG Mechanism adjusts the distance between the printhead nozzle and the paper (PG:
Platen Gap) as suitable, depending on the paper to be printed.
The APG Mechanism of this product is equipped with an APG Cam placed between the
CR Unit and CR Guide Frame, and simply changes PG1 just by the movements of the APG
Trigger Lever and CR Unit.
1
1.A gap between the printhead surface and the paper surface. To ensure print quality, the two surfaces must be parallel,
and adequate control over the amount of ink fired from the printhead and the carriage movements is required based Figure 3-23. Carriage Mechanism / APG Mechanism on the PG appropriate to paper
type.

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3.3.2.2 Shifting PG (APG Mechanism)

This product's APG Mechanism shifts PG with the APG Cam mounted on the
Carriage.
APG Cam is located between the CR Guide Frame and the Carriage, and has a stepped
cam face. With the APG Lever applied, if the Carriage moves toward the APG Lever,
the lever pushes the APG Cam, and the cam face of the APG Cam in contact with the
APG Slider is shifted. This action shifts PG.
Figure 3-24. APG Cam and APG Lever (Simplified Image) Figure 3-25. APG Lever
3.3.2.3 APG Lever actions
The PF Motor drives the Planet Gear, operating the APG Lever, and this sets or resets
the APG Lever.

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3.3.2.4 PG type
This product has four types of PGs. The following describes the details of PGs. Each PG is determined by up to where the Carriage moves with reference to the APG Lever. PG set
once is held until the next PG shift sequence.

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3.3.3 Paper Loading/Paper Feed mechanism
Mechanism Power source and control Function
 Power source  Drives the Pickup Roller, loading

Standard  ASF Motor paper from the Standard Cassette.
Cassette  Control  Paper loaded from the Cassette is
(Paper fed to the PF Roller using the
 ASF Encoder/
Cassette1) Middle roller of the Rear unit.
ASF Scale
 Power source  ASF Motor (Optional Cassette)

 ASF Motor  Drives the Pickup Roller,
(optional cassette) loading paper from the Optional
 Lift Motor Cassette.
Front  ASF Motor  Drives the Vertical Feed Roller,
paper  Control feeding the paper to the Middle
loading  ASF Encoder/ Roller of the Rear Unit.
Optional
ASF Scale  Lift Motor
Cassette
(optional cassette)  Drives the lift-up mechanism,
(Paper
Cassette2)  Lift Phase Sensor raising the paper set on the
 ASF Encoder/ Optional Cassette up to the
ASF Scale paper pick-up position.
 ASF Motor
 Paper loaded from the optional
cassette is fed to the PF Roller
using the Middle Roller of the
Rear Unit.
 Power source
 ASF Motor Drives the LD Roller and Hopper of
Rear paper loading  Control the Rear ASF Unit, loading paper
 ASF Encoder/ from the Rear ASF Unit.
ASF Scale

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 Power source 3.3.3.1

 PF Motor Overview
 Control Drives the PF Roller/EJ Roller,
Paper feed
 PF Encoder/
loading and outputting paper. The
PF Scale components
of the paper

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loading mechanism and the loading method are as follows.
Figure 3-26. Paper Loading/Paper Feed mechanism

3.3.3.2 Paper Loading/Feed Path

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FEEDING FROM THE PAPER CASSETTE 1
1. When you set Paper Cassette 1 in the printer, the Cassette Hopper is lifted up by the pickup mechanism provided in Paper Cassette 1. The paper set in paper
cassette 1 is lifted up by the Cassette Hopper, and comes in contact with the Pickup Roller.
2. The ASF Motor is driven, and the Pickup Roller conveys paper to the Separation Roller. The paper conveyed to the Separation Roller is separated from the
second paper by the Separation Roller and Retard Roller, and is conveyed to the Middle Roller after passing through the position where paper is detected by the
Feed Sensor.
3. The paper conveyed to the Middle Roller is conveyed by the Middle Roller up to the position where paper is detected by the PE Sensor.
4. When the PE Sensor detects the paper, skew removal is performed in accordance with the printing conditions. After the completion of skew removal, the paper
is conveyed to the printing start position by the PF Roller, and printing starts.
5. After the completion of printing, the paper is extracted by the PF Roller and EJ
Roller.
FEEDING FROM THE REAR ASF UNIT
1. When printing is performed from the rear paper feed device, the drive
transmission of the ASF Motor is switched by the Rear ASF Solenoid, and the
LD Roller rotates by the ASF Motor.
2. The paper set in the Hopper is conveyed to the Middle roller by the hopper-up
action of the Hopper + LD Roller.
3. The paper conveyed to the Middle Roller is conveyed by the Middle Roller to
the position where paper is detected by the PE Sensor, and printing is
performed in the same way as the Front Cassette. Figure 3-27. Paper
loading/feed path (1) FEEDING FROM OPTIONAL CASSETTE (PAPER
CASSETTE 2)
Feeding path from the Paper Cassette
1
1. The drive of the Lift Motor is transferred to the optional hopper-up mechanism
parts, which lifts up the Optional Cassette Hopper, and the paper set in Paper Feeding path from the Rear ASF Unit
Cassette 2 comes in contact with the Optional Pickup Roller.

2. The ASF Motor is driven, and the Optional Pickup Roller conveys paper to the
Optional Separation Roller. The paper conveyed to the Optional Separation

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Roller is separated from the second paper by the Optional Separation Roller and Optional Retard Roller, and is conveyed to the Vertical Feed Roller.
3. The paper conveyed to the Vertical Feed Roller is passed through the Optional Feed Sensor by the Vertical Feed Roller, and is conveyed up to the position
where it is detected by the Feed Sensor of the printer.
4. When the Feed Sensor detects a paper, the ASF Motor is driven, the paper is conveyed by the Middle Roller up to the position where it is detected by the PE
Sensor, and printing is performed in the same way as the front cassette paper feeding.
FEEDING PATH DURING THE AUTOMATIC DUPLEX PRINTING
When automatic duplex printing is performed, an automatic judgment function for

the drying time of the printed surface after surface printing is provided in order to
avoid friction of the printed surface. If drying is determined to be necessary after
surface printing, two-stage printed surface drying wait is performed at two
locations, namely on the Stacker (when the paper is held by the PF Roller and the
Driven Roller) and inside the Rear Unit (when the Middle Roller has held the end
PRINTER MAIN UNIT

of the paper).
In this product, the temperature and humidity of the operating environment is
detected by loading a Temperature and Humidity Sensor, and the throughput is
improved by setting an appropriate drying time in accordance with the operating
environment.
Figure 3-28. Paper loading/feed path (2)
3.3.3.3 Detail of Paper Loading/Feed Mechanism
Lift-up mechanism
This mechanism lifts up the paper set in the paper cassette up to the paper pickup
position by the pickup mechanism.
The lift-up mechanism operates the Cassette Hopper by the force of the spring
provided inside the Paper Cassette.

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When the Paper Cassette has been removed from the printer, the Cassette Hopper is locked by the Hopper Lock present in the center part and the Hopper Stopper
on the left and right sides.
When you set the Paper Cassette in the printer, the Hopper Lock and Hopper Stopper of the Paper Cassette come in contact with the Release Rib, and the lock is
released. The released Cassette Hopper rises due to the tension of the spring.
Figure 3-29. Lift-up mechanism

Front Feeding Mechanism
The front feeding mechanism is composed of the Pick-up mechanism and the intermediate
feeding mechanism.
 Pick-up mechanism
This mechanism picks up paper from the Cassette Assy and feeds it up to the intermediate
feeding mechanism. The retard separation method is used for paper separation.
The ASF Motor drives the pick-up mechanism. The pickup roller and separation roller
uses a oneway clutch to always rotate in a set direction (paper feed direction) only. When
the ASF Motor rotates the opposite direction of paper feeding, the drive force is cut off by
the One Way Clutch, so neither the Pick-up Roller nor Separation Roller rotates.

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ASF Motor
Compound Gear A
Compound Gear B
Pickup Drive Shaft A
Spur Gear16.8
Spur Gear 15
Spur Gear 16.8
Spur Gear 15
Pickup Drive Shaft B
One Way Clutch
Pickup Roller/Separation Roller Figure 3-30. Drive path

 Intermediate feeding mechanism
This mechanism feeds the paper fed from the Cassette Assy to the paper feed
mechanism.
ASF Motor
The intermediate feeding
mechanism is Compound Gear A driven by the
ASF Motor.
Compound Gear C
The Middle Roller always
rotates in a set Planet Gear direction
(paper feed Planet Gear direction)
because of the Planet Gear Planet Gear,
regardless of the ASF motor
Compound Gear
35.5, 26.4
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Duplex Gear
Middle Roller
rotational direction.
Figure 3-31. Drive path

Rear Feeding Mechanism
 Overview

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This mechanism feeds the paper set on the Hopper to the intermediate feeding
mechanism. The retard separation method is used for paper separation.
The rear feeding mechanism is driven by the ASF Motor.
Since the ASF Motor drives the pick-up mechanism and intermediate feeding
mechanism, the ASF Clutch Gear and Rear ASF Solenoid Assy turn the drive
force
ON/OFF so
that the LD ASF Motor
Roller
rotates Compound Gear A
during the
rear feed Compound Gear C
Planet Gear
Planet Gear
Planet Gear
Compound Gear
35.5, 26.4
Compound Gear D
Spur Gear
Spur Gear
Rear ASF Solenoid/ASF Clutch Gear operation
LD Roller

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only.

 Operation of the rear feeding mechanism Table 3-21. Electrifying status of the Solenoid and the operation of the
Drive force control by the ASF Clutch Gear and Rear ASF Solenoid Change Lever
Assy Electrifying status of the Solenoid Electrified Not electrified
The Rear ASF Solenoid Assy controls the operation of the Change
Change lever Unlocked Locked
Lever by electrifying the Solenoid. 1 The relationship of the
electrifying status of the Solenoid and the status of the Change Lever When the Change Lever engages with (or locks) the hook on the ASF
is as follow. Clutch Gear, the clutch of ASF Clutch Gear is cut off and the ASF
Motor's drive force is not transmitted to the LD Roller.
1
. Equipped with a pull type Solenoid in which the magnetic body id pulled by the electromagnetic force.
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When the Change Lever releases (unlocks for driving the rear
feeding) the hook on the ASF Clutch Gear, the clutch of ASF Clutch
Gear engages and the ASF Motor's drive force is transmitted to the
LD Roller.
When performing the rear feed
When the printer starts performing the rear feed, the Solenoid of the
Rear ASF Solenoid Assy is electrified and the Change Lever is
moved down to unlock the hook. Then the clutch of the ASF Clutch
Gear engages and the drive force of the ASF Motor is transmitted to
the LD Roller. After the lock is released, the ASF Motor drives the
ASF Clutch Gear and LD Roller to move the hook on the ASF
Clutch Gear away from the lock position.
Therefore, when electrifying the Solenoid is stopped and the Change
Lever is back to the original position, the hook on the ASF Clutch
Gear is positioned lower than the Change Lever due to the rotation
of the LD Roller and not going to be locked again.
After electrifying the Solenoid is stopped, the ASF Motor rotates
clockwise further and the LD Roller rotates in the paper feed
direction. A sheet of paper set on the Hopper is separated by the LD
Roller and Retard Roller and fed to the intermediate feeding
mechanism.
When the LD Roller rotates once, the Change Lever engages with the
hook on the ASF Clutch Gear and the roller is locked. Then, the ASF
Motor's drive force to the LD Roller is cut off and the rear feed
process is complete.1
Figure 3-33. Operation of the rear feeding mechanism
1
. The LD Roller is D-shaped. This shape allows the LD Roller and Retard Roller to release the paper when the
paper reaches the intermediate feeding mechanism so as not to affect the paper feeding process of the
intermediate feeding mechanism.

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Paper Feed Mechanism

This mechanism feeds the paper fed from the intermediate feeding mechanism
and ejects it.
The paper feed mechanism is driven by the PF Motor's drive force. The drive
force of the PF Motor is transmitted by the PF Timing Belt to the PF Roller
and EJ roller to perform paper feeding before/after printing.
PF Motor
PF Timing Belt
Spur Gear 28.8 PF Roller
Spur Gear 49.32
Spur Gear 21.1
EJ Roller

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OPTIONAL CASSETTE UNIT
Lift-up mechanism (Optional cassette)

This mechanism lifts the paper loaded on the Paper Cassette 2 up to the paper
pickup position. This mechanism is driven by the drive force of the Lift Motor.
The Lift Motor's drive force is transmitted via the Lift-up Gear Group to this
mechanism and rotates the Lift-up shaft.
Lift Motor
Compound Gear A
Compound Gear B
Compound Gear C
Spur Gear 55.2
Spur Gear 30
Spur Gear 30
Lift Up Sector Gear 40T
Lift-up mechanism

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ASF Mechanism (Optional cassette)

This mechanism picks up paper from the Optional Cassette, and conveys it up to the intermediate feeding mechanism of the printer, and the
same retard separation method as that for the Paper Cassette of the printer is
adopted.
The ASF mechanism is configured by the pickup mechanism and the intermediate
feeding mechanism, and operates by the driving force of the ASF Motor.
 Pick-up mechanism
On the shafts of the Pick-up Roller and Separation Roller, the One Way Clutch is
mounted to always rotate in a set direction (paper feed direction) only. When the
ASF Motor rotates the opposite direction of paper feeding, the drive force is cut
off by the One Way Clutch, so neither the Pick-up Roller nor Separation Roller
rotates.
 Intermediate feeding mechanism
A One Way Clutch Gear is provided in the middle of the drive path in the
intermediate feeding mechanism, and the Vertical Feed Roller rotates in only one
fixed direction (paper feed direction). (If it is not in the paper feed direction, it
performs idling and no rotation.)

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ASF Motor
Compound Gear A Compound Gear B
One Way Clutch Gear Spur Gear
Spur Gear 23 Pick-up Drive Shaft
Spur Gear 63 One Way Clutch
Spur Gear 22
Pick-up Roller/ Separation

Vertical Feed Roller Roller Figure 3-36. Drive path
3.3.4 Ink Supply Mechanism
3.3.4.1 Overview
The ink supply mechanism consists of the Ink Supply Unit that is composed of the
Ink Supply Tube, Diaphragm Pump ,Buffer, and Decompression Motor, and ink is
supplied from the ink pack installed in the lower part of the product.
According to the quantity of ink discharged from the Print Head, ink is sucked
from the ink packs by the Decompress Pump Unit, Diaphragm Pump and Buffer.
The ink path from the Buffer through the ink tube to the selfsealing valve in the
Printhead is always kept pressurized even after the power is turned off by the
check valves and the Diaphragm Pump. Therefore, ink can be supplied stably
during high-volume printing.
3.3.4.2 Operating principles

Ink supply becomes ready by installing the ink pack into the Ink Pack Unit in the
lower part of the product.

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The Ink Pack Unit also mounts the CR Contact Module to detect the remaining ink amount in the ink pack.
The diaphragm is operated when the Decompress Pump Unit reduces the pressure inside the Diaphragm Pump, and it sucks ink from the ink
packs Ink is supplied through the Buffer and ink tube to the Print Head.
The Decompress Pumps and Diaphragm Pumps supply sufficient ink needed for the quantity of the Prinhead's ink discharge in high speed
printing with high image quality.
Figure 3-37. Ink supply mechanism

3.3.4.3 Ink leak detection function
A sensor for detecting an ink leak is provided in this product in order to enable the quick detection of an ink leak when an ink leak occurs
from the ink supply path due to an abnormality in the product.

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The Ink Leak Sensor is provided inside the Ink Pack Unit, and detects an ink leak by the adherence of ink on it (Porous Pad Cap Lower)
when an ink leak occurs. It also generates an ink leak error in the printer.
Figure 3-38. Ink leak sensor

3.3.5 Inksystem mechanism
3.3.5.1 Overview
The inksystem mechanism of this product is composed of the Inksystem assy, and
Maintenance Box.

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The ink sucked by the Cap mechanism and Pump mechanism from the Printhead is drained via the Waste Ink Tube and into the Waste Ink
Pad in the Maintenance Box.
The amount of waste ink is controlled by the counter in the firmware taking the amount of evaporation into account so as not to let the ink
leak out of the printer because the waste ink exceeds the limit of the storage capacity.
Further, this product uses a mechanism by which the user him/herself can replace the Maintenance Box.
Figure 3-39. Ink system mechanism

3.3.5.2 Operating principles the pump-drive compound gear, clutch gear, intermittent gear, cam, and
drive lever.
OVERVIEW
Additionally, this product utilize a maintenance box (waste ink pad) that
The inksystem mechanism of this product employs the direct acting type1 and
retains waste ink from the cap, with which users can replace ink themselves.
consists of the carriage lock mechanism, wiper mechanism, capping
mechanism, pump mechanism, and venting valve (valve mechanism).
All the mechanisms are driven by the pump motor. The drive force of the
pump motor is transmitted to each mechanism via transmission parts, such as
1
. There are two types of the capping: direct acting type and sliding type. In the direct acting type, the cap moves up
and down independently of the carriage and caps the printhead. In the sliding type, the printhead is capped (the
cap is moved up) when the carriage pushes the cap slider.
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Carriage lock mechanism Figure 3-41. Inksystem Mechanism

Printhead
DRIVE PATH
Valve mechanism
Cap mechanism The ink system mechanism is driven by the Pump Motor. The relationship
between the Pump Motor rotational direction and operation of each part is as
follows.
Pump mechanism
Table 3-22. Pump motor rotational direction and operation of the inksystem
Rotational direction of the Pump Motor a
Wiper mechanism Mechanism
CW CCW
Wiper Wiping position Passing

Waste ink tray
(waste ink pad) Cap Drop Rise (capping)
Pump Release Suction

Figure 3-40. Inksystem Mechanism (Simplified Model) CR Lock Drop (CR Lock release) Rise (CR Lock set)
Venting Valve Open Close

a. Rotational direction seen from output shaft
Pump unit Pump-drive compound gear

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Driving path is as follow.

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Symbol Parts name Symbol Parts name
A Combination Gear A G Intermittent Gear 1

B Combination Gear B H
(with Pump Encoder Scale) Intermittent Gear 2
Figure 3-43. Inksystem Mechanism Drive Path (2)
C Spur Gear I Wiper/cap-drive Cam The Clutch, Intermittent Gear 1, Intermittent Gear 2, and Wiper/cap-drive Cam
D Pump Drive Combination J move linked to the rotation of Combination Gear C, but if the Wiper moves to the
Gear Wiper Gear 1 wiping position, the Intermittent Gear 2 teeth surface separate, and the
E Combination Gear C K Wiper Gear 2 Combination Gear C drive is disengaged. At these times, the Wiper, Cap, Valve,
and CR Lock Lever will not operate even if the Pump Motor is rotating. If the Pump
F Clutch L Wiper Gear 3 Motor rotates in the opposite direction, then the Intermittent Gear 2 and Combination
Gear C will again mesh, operating each part.
Figure 3-42. Inksystem Mechanism Drive Path (1) This prevents mechanisms except the pump mechanism from driving while the Pump Motor
rotates continuously to drive the pump mechanism.
OPERATION OF EACH MECHANISM
Pump Mechanism
The pump mechanism sucks ink from the printhead at cleaning.
The drive force from the Pump-drive Compound Gear is transmitted to the pump
shaft via the Timing Plate. This Timing Plate allows the Pump-drive Compound
Gear to start rotating at the different timing from the Pump Shaft. After the PF
Motor rotates for a while, the Pump Unit starts its operation.
When the Pump Motor rotates counter-clock wise as seen from the output-shaft side
of the motor, the drive force via the Pump-drive Compound Gear rotates the Pump
Pulley to flatten the tube to suck the air (to generate negative pressure) inside the
tube.
When the Pump Motor rotates clock wise, the Pump Pulley does not flatten
the tube, and the negative pressure is released.
Furthermore, this products incorporate two pumps, with improved suction
performance.
Figure 3-44. Pump Mechanism (1)
Pump motor counter-clock wise Pump motor clock wise

rotation (suction) rotation (release)
Figure 3-
45.

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Structure of the Pump Unit

Cap Mechanism
The direct acting type is employed in the capping mechanism, where the Cap is moved up and down by the Pump Motor and the printhead is capped
at the suction for cleaning.
Intermittent Gear 2 rotates on drive power from the Pump Motor, and the cam surface on the Intermittent Gear 2 pushes the Cap, moving it forward.
At this time, the cap tab contacts the printhead surface, guiding the Printhead on the Cap.
Next, the Wiper/cap-drive Cam moves the Cap Drive Lever, raising the Cap, capping the Printhead.
Figure 3-46. Cap Mechanism (1)

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Figure 3-47. Cap Mechanism (2)
Configuration and operating

principles
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CR Lock Mechanism Figure 3-48. CR Lock Mechanism

Wiper Mechanism
The tension of the compression spring at the bottom of the CR Lock moves
up the CR Lock. When the CR Lock Drive Lever pushes the CR Lock The rotation of the Wiper/cap-drive Cam drives the wiper mechanism. After
downward, the CR Lock is released. release, if the Wiper Cam rotates, the drive is conveyed to Wiper Gears 1, 2,
Since the CR Lock Drive Lever moves up and down together with the Cap and 3, and the Wiper moves along the CR unit path.
Drive Lever, the CR Lock also operates together with the movement of the
Cap. This means that the printhead nozzle surface is always capped when the
CR Lock is set.

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Figure 3-49. Wiper Mechanism

Venting Valve
Before capping, the Valve Lever interferes with the Link Lever, therefore the
Venting Valve opens.
During the capping sequence, the Valve Lever shaft moves along the Wiper/ cap-
drive Cam Slot, and the Valve Lever drops backwards. When this happens, the
Valve Lever and Link Lever interference is removed, and the return force of the

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Compression Spring makes this slide to the 80-digit side, closing the Venting
Valve.
Figure 3-50. Venting Valve

3.3.6 Scanner / ADF Mechanism
3.3.6.1 Scanner Mechanism
The scanner mechanism consists of a CIS Module that scans documents and SCN
Motor that drives the Scanner Carriage.

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The drive of the SCN Motor is transmitted to the Scanner Carriage by the Scanner Timing Belt, which moves the CIS Module, and scans
the draft.
Additionally, the CIS Module incorporates a Digital Translation Module. This converts read data to a digital signal and sends it to the Main
Board, thus shortening data transfer time.
Figure 3-51. Scanner Mechanism

3.3.6.2 ADF Mechanism s
The ADF mechanism of this product uses a stationary image sensor that scans documents transported by the mechanism. It consists of ADF
motor, ADF Encoder, ADF PE Sensor, ADF Doc Sensor, PF Roller, EJ Roller, Pickup Roller and etc.
The mechanism is also capable of turning over the documents when finished
scanning their one side, and then scanning the other side (automatic doublesided
scanning).

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Figure 3-53. Document Feed Path
Figure 3-52. ADF Mechanism

To prevent the next document from being fed while the previous document is The drive path from the ADF Motor to the Pickup Assy Drive Gear is as
being reversed inside the ADF, the drive of the Pickup Assy drive gear is shut follows.
off by the Planet Gear and Solenoid so that the Pickup Assy does not move If the Solenoid is energized, then the Plunger pushes up the protruding lever.
until the reverse operation is finished. The drive from the ADF Motor is conveyed through the Spur Gear 28.9 to the
In addition to that, the Pickup Assy includes a Cam and Clutch inside it to connected Planet Gear Holder, and the Planet Gear Holder rotates clockwise.
enable its upward/downward movements and switching of Pickup Roller As a result, the drive from the Planet Gear is conveyed to the LD Gear,
rotation according to the rotational direction of the Pickup Assy Drive Gear. rotating the Pickup Assy Drive Gear.

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If the Solenoid is no longer energized, then the Plunger will retract, with the Figure 3-55. Drive Path to the Pickup Assy Drive Gear
lever returning the Planet Gear Holder to its original location, disconnecting
the Planet Gear drive.

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CHAPTER
TROUBLESHOOTING
4
This flowchart is compiled based on the following
contents.
4.1 Troubleshooting Workflow
 Our experience regarding the quality
The workflow for troubleshooting is described below. problem.
 Printer Mechanism specification for the product.
Troubleshooting Troubleshooting Workflow 71

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Figure 4-1. Troubleshooting Workflow (1)
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A p. 71
No
ADF failure?
Yes
Copy an image by ADF
 When a message is displayed

See ADF/SCN section in 4.2.1 Normal
Has the printing finished
No Errors (P. 73).
without displaying an
error or a message?  When an error code is displayed
See ADF/SCN section in 4.2.2 Fatal Errors
(P. 88).
Yes
Is there no problem No  4.2.3 Troubleshooting from Failure

printing results? Symptom (P. 132)
See ADF/scanner trouble (P. 154).
Yes
Finish
Figure 4-2. Troubleshooting Workflow (2)
Troubleshooting Troubleshooting Workflow 72

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4.2 Troubleshooting procedure
4.2.1 Normal Errors

Table 4-1. Normal errors
Category Error name Error details Error solution
Printer Printer fatal error Notifies that since an error has occurred in the printer mechanism, the Restart the printer.
power must be turned on again. (See 4.2.2 Fatal Errors (P. 88).)
Paper jam error Notifies that since an error has occurred due to paper jam in the printer Remove the jammed paper. The recovery process is
mechanism, the paper must be removed. performed when either the cover is closed or the
cassette is inserted in accordance with the jammed
location.
Left outside CAP error Notifies that since there is a possibility that the nozzle may be clogged, Press the Release key.
it is recommended to attempt nozzle check printing.
CR protective material removal Notifies a message indicating that removal of the CR protective Remove the cause of jamming. The recovery process
forgotten error material or protective tape was forgotten, and that it must be removed. is performed when the cover is closed.
No paper error Notifies that since there is no paper, the paper must be set before  If there is no paper, set a paper, and press the Start
starting printing. key.
 Set the paper, and either wait for a fixed period of
time, or press the Error cancellation key.
 Set the paper in the target paper feeder.
Double feeding error Notifies that since multiple sheets of paper were fed at the same time, Reset the paper and press the Error cancellation key.
the paper must be reset before starting printing.
Automatic duplex paper size mismatch Notifies that because of failed printing due to a different paper length Reset the paper and press the Error cancellation key.
error at the time of automatic duplex/FAX printing, paper of appropriate
size must be set.
Scanner cover open error Notifies that the scanner unit must be closed. Close the ADF/SCN Unit.
Front cover open error Notifies that the Front Cover must be closed. Close the Front Cover.
Rear cover open error Notifies that the Rear Cover must be closed. Close the Rear Cover.
Rear cover open error Notifies that the Rear Cover of the Optional Cassette must be closed. Close the Rear Cover of the Optional Cassette.
(Optional cassette)
Ink case open error Notifies that the ink case must be closed. Close the ink case.
Troubleshooting Troubleshooting procedure 81

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Memory full error Notifies that due to insufficient memory during processing, some pages Press the Error cancellation key.
could not be printed during the course of printing.
Memory insufficient error Notifies that due to insufficient memory during processing, pages were Reduce the amount of memory used for print page
ejected during the course of printing, and could not be printed. data by, for example, splitting up the print pages.
Duplex printing not possible error Notifies that duplex printing is not possible, and that printing is started Press the Error cancellation key.
on one side.

Printer Memory insufficient error (number of Notifies that due to insufficient printer memory, not all set number of  Check the job and memory capacity.
print copies) pages could be printed, and that only some pages were printed.  Reduce the amount of memory used for print page
data by, for example, splitting up the print pages.
Memory insufficient error (resolution Notifies that due to insufficient printer memory, printing could not be
reduction) performed at the set resolution, and that printing was performed by
reducing the resolution.
Memory insufficient error (reverse Notifies that due to insufficient printer memory, not all set jobs could
printing) be saved, and that only some jobs were printed in normal sequence.
Printing disabled data error Notifies that the data could not be printed as it was invalid print data. Press the Error cancellation key.
Paper size mismatch error Notifies that the paper size of the feeder and the paper size in the print 1. When printing is performed based on the feeder
settings is different. settings of the printer
Set the paper according to the feeder settings, and
then select “Yes”.
Paper type mismatch error Notifies that the paper type of the feeder and the paper type in the print
settings is different. 2. When printing is performed based on the print
settings specified in the driver
Select “No”, set the paper according to the
specified print settings, and then press the Cancel
Paper size and type mismatch error Notifies that the paper size/type of the feeder and the paper size/type in button.
the print settings is different. 3. Press the Cancel button to cancel printing, and then
Exit.
Maintenance box full error Notifies that since the permissible capacity of the Maintenance Box has Replace the Maintenance Box, close the Maintenance
reached the limit, the Maintenance Box must be replaced. Box Cover, and then press the Error cancellation key.
No maintenance box error Notifies that the Maintenance Box must be installed.
Maintenance box recognition error Notifies that the Maintenance Box is not recognized.

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Remaining amount of maintenance box Notifies that the remaining capacity of the Maintenance Box necessary 1. Press the Error cancellation key.
insufficient error for performing forced cleaning is insufficient. 2. Replace the Maintenance Box and close the
Maintenance Box Cover.
Initial waste liquid end Notifies that since the Maintenance Box has exceeded the limit value, Replace the Maintenance Box with new one.
the Maintenance Box must be replaced.
Post-reset waste liquid end Notifies that since the Maintenance Box has exceeded the limit value, 1. Press the Error cancellation key.
the Maintenance Box must be replaced. 2. Perform the operation according to the instructions
displayed on the LCD.
Initial waste liquid near-end Notifies that since the Maintenance Box is reaching the limit value, the 1. Press the Error cancellation key.
Maintenance Box must be replaced. 2. Prepare a Maintenance Box.
Post-reset waste liquid near-end Notifies that since the Maintenance Box is reaching the limit value, the 1. Press the Error cancellation key.
Maintenance Box must be replaced. 2. Prepare a Maintenance Box.
Ink not attached error Notifies that since the ink pack is not installed, it must be installed. Install the correct ink pack.

Printer Ink recognition error Notifies that since the ink pack cannot be recognized, the ink must be  Install the correct ink pack.
reset.  Remove and then insert the ink pack.
Remaining amount of ink for initial Notifies that the ink pack for setup must be installed. Install the ink pack for setup.
filling insufficient warning error
Ink recognition error (non-genuine) Notifies that since the ink pack cannot be recognized, the ink pack must Install the correct ink pack.
be replaced.
Ink end error Notifies that since no amount of ink is remaining, the ink pack must be Replace with the correct ink pack.
replaced.
Ink low Error before the ink end error (Notice). “!!” is displayed on the Press the Error cancellation key.
operation panel.
Remaining amount of ink insufficient Notifies that the remaining capacity of ink necessary for performing 1. Press the Error cancellation key.
error cleaning is insufficient. 2. Install a new ink pack.
Cleaning disabled error Notifies that since there is no remaining amount of ink, cleaning cannot Either replace the ink pack, or select “No” (Replace
be performed and the ink pack must be replaced. later) when “Do you want to replace now” is
displayed.

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Error for initial filling I/C Notifies that the ink pack for initial filling cannot be used. Install an ink pack for other than the one for initial
filling.
3rd party ink provision Notifies that the ink pack is not genuine.  In the “Do you want to continue usage?” dialog
(when the power is switched on or box, select “No”, and install the genuine ink pack.
when ink is replaced)  In the “Do you want to continue usage?” dialog
box, select “Yes”.
Driver mismatch error Notifies that an error has occurred. 1. Press the Error cancellation key.
2. Perform re-installation.
Not feeding error (Paper jam) Notifies that paper feeding from the cassette has undergone load Take out the cassette and reset the paper. Make sure
shifting and thus failed. there is no paper in the path, and then insert the
cassette.
Optional cassette excess connection Notifies that more than the supported number of optional cassettes Turn off the power, connect the appropriate number
error have been connected. The user is asked to turn off the power and of optional cassettes, and then turn on the power
change the number of connected optional cassettes to a number within again. (Visually check to ensure that there aren’t two
the support range. or more levels.)
Optional cassette failure error When the cassette breaks down during the lift-up operation of paper  Take out the cassette and reset the paper.
due to cassette installation, and the operation cannot be performed  Take out and then insert the Optional Cassette
properly. Connector.
 Turn the main power supply off and then on again.
 Check the lift gear.
Scanner Scanner fatal error Notifies that since an error has occurred in the scanner mechanism, the  Turn on the power again.
power must be turned on again.  Follow the procedure for the SCN fatal error. (See
4.2.2 Fatal Errors (P. 88) ADF/SCN (error code:
100001~))
ADF fatal error Notifies that since an error has occurred in the ADF mechanism, the  Turn on the power again.
power must be turned on again.  Follow the procedure for the ADF fatal error. (See
4.2.2 Fatal Errors (P. 88) ADF/SCN (error code:
100001~))
ADF paper jam  Notifies that since an error has occurred due to paper jam in the  Remove the jammed paper and press the Error
ADF mechanism, the paper must be removed. cancellation key.
 If during duplex ADF scan specification, and the paper is of a size  Press the Error cancellation key.
for which duplex printing cannot be performed, the paper is ejected, (See 4.2.2 Fatal Errors (P. 88) ADF/SCN (error
and a jam error is displayed. code: 100001~))

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External device Unsupported device connection error Notifies that the inserted device cannot be used. The error is removed after a fixed period of time
connection elapses, or when the Cancel button is pressed.
No response device error
Scan to Memory Device not inserted The user is asked to insert the storage media. Insert the storage media.
Device
Insufficient capacity Notifies that the upper limit of the storage media capacity has been  Increase the storage space in the memory device.
reached.  Reduce the number of documents.
 Lower the scanning resolution or increase the
compression ratio to reduce the size of the scanned
image.
Write protection Notifies that the storage media is write protected. Disable write protection on the memory device.
Folder creation Notifies that the folder could not be created in the storage media. Insert another memory device.
Card removal Notifies that the storage media has been removed. Reinsert the memory device.
Insufficient memory Notifies that the execution memory is insufficient, and asks the user to Wait until other ongoing jobs are finished.
check jobs that are running simultaneously.
Reading from the PC Notifies that the storage media is being accessed from the computer. Wait for a while and then try again.
Other Notifies that some error has occurred during storage. Since an unexpected error has occurred, request the
division for analysis.
Addition limit exceeded Notifies that the number of drafts that can be read has reached the Send or save the scanned file, and scan the remaining
upper limit. drafts as another job.

Scan to Email Address not entered The user is asked to enter the destination. Enter the destination.
DNS error The user is asked to check the DNS setting.  Check the DNS settings of the printer.
 Check the DNS server settings.
 Check if the host name specified in the address
book is matching.
 Re-run after setting the server to the normal state
from the sleep or dormant state.
Authentication error The user is asked to check the authentication settings and account  Check the authentication method.
settings.  Check the SMTP server address and port.
 Check the POP3 server address and port.
 Check the account name.
 Check the password.

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Communication error The user is asked to check the network connection.  Check the SMTP server address and port.
 Check the network setting related items.
IP address, subnet mask, and default gateway
→ Perform email server connection diagnosis
(Scan to Email function only)
 Check that the network cable is physically
connected.
 Check whether or not the address is correct.
 Check the access point settings.
 Check the firewall settings.
 Check the server (possibility of server being down).
Single Size exceeded Notifies that the upper limit of the size has been reached. Increase the Attached File Max Size setting in the
scan settings.
Lower the scanning resolution or increase the
image.
Multiple Size exceeded Notifies that the upper limit of the size has been reached. Also, it is Increase the Attached File Max Size setting in the
displayed that either transmission of the part that has not reached the scan settings.
upper limit, or cancellation of the job can be selected. Lower the scanning resolution or increase the
image.

Scan to Email Insufficient memory Notifies that the execution memory is insufficient, and asks the user to Wait until other ongoing jobs are finished.
check jobs that are running simultaneously.
Email server not set Notifies that mail server settings have not been performed. Perform mail server settings.
No connection to email server Notifies that connection with the mail server has not been checked. Establish a connection to the mail server.
Scan to Network Missing input items The user is asked to enter the missing items. Set the storage destination.
Folder
Scanning disabled Notifies that only monochrome start is enabled for TIFF (multi). Either run in monochrome, or select TIFF (single).
(TIFF (Multi)/Color)

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DNS error The user is asked to check the DNS setting.  Check the DNS settings of the printer.
 When the destination host name is invalid (such as when the host  Check the DNS server settings.
name is not registered in the DNS server, etc.)  Check if the host name specified in the address
 The server is in either the sleep mode or dormant state (network book is matching.
communication cannot be performed)  Re-run after setting the server to the normal state
from the sleep or dormant state.
Authentication error The user is asked to check the storage destination, user name, and Set the following storage destination settings
password settings. correctly:
Communication mode, folder path, user name,
password, port number
Communication error The user is asked to check the network connection.  Set the following storage destination settings
correctly:
Communication mode, folder path, connection
mode, port number
 Make sure the network cable is physically
connected.
Check the access point settings.
File name duplicated The user is asked to change the file name. Delete the file with the same name, or change the file
name prefix in File Settings.

Scan to Network Single Size exceeded Notifies that the upper limit of the storage destination capacity has been Secure enough storage area in the storage destination.
Folder reached. Alternatively, set the resolution and compression rate
to a lower value so that the size of the scan data
reduces.
Multiple Size exceeded Notifies that the upper limit of the storage destination capacity has been Secure enough storage area in the storage destination.
reached. Alternatively, either reduce the number of drafts, or
Display the number of pages that were successfully saved. set the resolution and compression rate to a lower
value so that the size of the scan data reduces.
Insufficient memory Notifies that the execution memory is insufficient, and asks the user to Wait for the simultaneously running jobs to complete,
check jobs that are running simultaneously. and then try again.

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Invalid destination The user is asked to check the storage destination, user name, and Set the following storage destination settings
Scan to Cloud NW rebooting Notifies that a re-connection to the network is in progress. Wait for a while and then try again.
Communication error The user is asked to check the network connection.  Check the removal and connection of LAN.
 If the address settings are different, change them.
 In the case of a specific PC, check the security
settings, etc.
 If the error occurs from multiple PCs, check the
server, hub, and router.
Not logged in Notifies that communication with the server has failed. Wait for a while and then try again.
Check the network connection.
Service not registered Notifies that the printer is not registered in the Epson Connect service. Register the printer in the Epson Connect service.
Service stopped Notifies that the Epson Connect service is set to Pause. Enable the service in the Epson Connect settings in
Setup.
Destination not registered Notifies that the destination has not been registered. Register the destination in Epson Connect service.
Destination not selected The user is asked to select the destination. Set the destination.
Size exceeded Notifies that the size that can be sent to the server has been exceeded. Reduce the number of drafts and then try again.
Invalid destination Notifies that the selected destination has been changed on the server. Re-select the destination.
Other (sending error) Notifies that some error has occurred. Resend.

Scan to Computer NW rebooting Notifies that a re-connection to the network is in progress. Wait for a while and then try again.
PC not selected The user is asked to select the destination. Set the destination.
PC in use Notifies that the destination computer is in use. Make sure the destination computer is not
communicating with another printer.

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Communication error The user is asked to check the connection with the computer.  Check the removal and connection of LAN.
settings, etc.
 If the error occurs from multiple PCs, check the
server, hub, and router.
Scan to Document NW rebooting Notifies that a re-connection to the network is in progress. Wait for a while and then try again.
capture Pro
No applicable PC Notifies that the PC supporting Document Capture Pro was not found. Make sure a connection has been established to the
PC supporting Document Capture Pro.
Destination not selected The user is asked to select the computer and job. Set the computer and job.
PC in use Notifies that the destination PC is in use. Make sure the destination computer is not
communicating with another printer.
Communication error The user is asked to check the connection with the PC.  Check the removal and connection of LAN.
settings, etc.
DCP mode mismatch Notifies that the settings of Document Capture Pro have been changed. Check the Document Capture Pro settings.

Scan NW rebooting Notifies that a re-connection to the network is in progress. Wait for a while and then try again.
(Scan to DCP
server) No answer error Notifies that there has been no response from the server. Make sure a connection has been established to the
server supporting Document Capture Pro Server.
Job not selected The user is asked to select a job. Set the job.
Server in use Notifies that access to the server is concentrated. Wait for a while and then try again.
Communication error The user is asked to connect to the server.  Check the removal and connection of LAN.
settings, etc.
Server not set Notifies that the server has not been set. Perform server settings in Document Capture Pro
settings.
No job error Notifies that the job has not been registered. Register the job in Document Capture Pro Server.
DCP mode mismatch Notifies that the settings of Document Capture Pro have been changed. Check the Document Capture Pro settings.

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Network setting in progress error Notifies that the network settings are being updated. Wait for a while and then try again.
Scan NW rebooting Notifies that a re-connection to the network is in progress. Wait for a while and then try again.
(Scan to WSD)
No applicable PC Notifies that the computer supporting WSD was not found. Make sure a connection has been established to the
computer supporting WSD.
Communication error The user is asked to check the connection with the computer.  Check the removal and connection of LAN.
settings, etc.
Setup Date input error Enter the correct value. Enter the correct date.
[Invalid date setting]
Time input error Enter the correct value. Enter the correct time.
[Invalid time setting]
Invalid settings Enter the correct value. Enter the correct setting value.
Internal memory data deletion Do you want to delete the downloaded font and macro?
selection ---
Font and macro deletion
Internal memory data deletion Do you want to delete the entire print data saved in the internal
selection memory? ---
Full format The downloaded font and macro will also be deleted.
Initialization selection to return to Do you want to initialize the FAX settings?
initial settings ---
FAX settings

Setup Initialization selection to return to Do you want to initialize the copy settings?
Copy settings
Initialization selection to return Do you want to initialize the scan settings?
to initial settings Scan settings ---

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Network setting in progress error The settings are being updated.
(Return the network settings to initial Please wait for some time. ---
settings)
Initialization selection to return to Do you want to initialize the network settings?

Network settings
Initialization selection to return All settings will be initialized. This may take some time. Do you want
to initial settings All settings to perform initialization? ---
External memory External memory recognition not Notifies that the inserted external memory cannot be recognized. Take out the external memory.
possible
Simultaneous operation execution error Notifies that since another function is running, the requested external Make sure the running function has ended, and then
memory print function cannot be executed. try again.
Copy Memory full error Notifies that since the memory was full, the copying process was Erase the memory. Ask the customer to delete
suspended. unnecessary files.
FAX Send memory storage error Notifies that the memory is insufficient during fax transmission before  Check the % display of the Fax Top screen, and if
the start of transmission. the % display is not “0”, print the cumulative
[Supplement] document list, and check the documents
If an attempt is made to send documents exceeding 100 pages per accumulated in the memory.
document, the transmission is complete at the 100th page, and the  If unnecessary documents are remaining, delete
drafts thereafter remain in ADF. (One-time transmission page them to create space in the memory.
specification = Max. 100 pages)  If the capacity of the drafts to be sent is large,
separate and transmit the drafts, or specify direct
transmission and send them without accumulating
in the memory.

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FAX Receive memory storage error Notifies that the memory is insufficient at the time of fax reception Check the % display of the Fax Top screen. If the %
during communication. display is not “0”, print the cumulative document list,
and check the documents accumulated in the
memory. If unnecessary documents are remaining,
delete them to create space in the memory. If the
transmission side is known, contact it and ask to
separate and send the drafts to be sent.
[Supplement]
If the remaining amount of FAX memory becomes
less during reception, then in order to avoid the
insufficient memory error, printing is started before
the reception of all pages even if “Print Start Setting =
After receiving all pages”. Therefore, even if Normal
Sequence Output = ON, stacking is performed in the
reverse order.
Communication error Notifies that FAX communication has failed during communication. Wait for a while and then try again.
Sending incomplete (no dial tone) Before communication start - Connection - Transmission  Try again after checking the telephone line.
Notifies that FAX transmission is not possible, and also notifies the  Press the [On-hook] button, or attach an external
cause. telephone, and make sure the dial tone is heard
clearly and transmission is possible.
 Perform line recording and make sure the dial tone
is of the specified value. If the dial tone is not of the
specified value, adjust it in the CE mode.
Sending incomplete (busy) Before communication start - Connection - Transmission  Try again after checking the telephone line.
Notifies that FAX transmission is not possible, and also notifies the  Press the [On-hook] button, or attach an external
cause. telephone, and make sure the dial tone is heard
 Perform line recording and make sure the dial tone
is of the specified value. If the dial tone is not of the
specified value, adjust it in the CE mode.
Send incomplete (no response) Before communication start - Connection - Transmission  Wait for a while and then try again.
 Press the [On-hook] button, or attach an external
telephone, and make sure the dial tone is heard
 Make sure that when the ring tone is heard, a
connection is established to the other party, and the
FAX signal is returned.

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FAX Sending incomplete Before communication start - Connection - Transmission  Establish the correct connection between “LINE”
(reverse insertion) and “EXT”.
 Press the [On-hook] button, or attach an external
Sending incomplete Before communication start - Connection - Transmission  Connect to the telephone line.
(no connection)  Press the [On-hook] button, or attach an external
Broadcast error Indicates that during broadcast (transmission to multiple destinations), Check the FAX report, and retry transmission to the
the transmission to some destination failed. failed destination.
DNS error (email) The user is asked to check the DNS setting. Check the DNS settings of the printer.
Check the DNS server settings.
DNS error (folder)
Authentication error (email) The user is asked to check the authentication settings and account  Check the authentication method.
settings.  Check the SMTP server address and port.
 Check the account name.
 Check the password.
Authentication error (folder) The user is asked to check the storage destination, user name, and Set the following storage destination settings
Communication error (email) The user is asked to check the network connection.  Check the SMTP server address and port.
connected.
 Make sure the address is correct.
 Check the access point settings.

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FAX Communication error (folder) The user is asked to check the network connection.  Check the folder path.
connected.
 Check the network settings.
IP address, subnet mask, default gateway
Check the access point settings.
 Make sure the file with the same name in the
storage destination has not been placed in an open
state.
 Make sure the file with the same name in the
storage destination is not write protected.
Destination invalid error (folder) The user is asked to check the storage destination, user name, and Set the following storage destination settings
Save destination space insufficient Notifies that no free space is available in the storage destination Provide free space at the storage destination.
error (folder) because of which writing could not be performed.
No received data Notifies that re-printing could not be performed. ---
Destination not input The input of the FAX number is requested. Enter the correct FAX number.
Preview not possible Notifies that the transmission preview is not possible.  Disable the direct transmission.
 Change the color mode to Monochrome.
Color transmission not possible for Notifies that polling transmission is possible only in monochrome. Select Monochrome.
polling transmission
Color not possible when pending Notifies that accumulation of pending documents is possible only in Select Monochrome.
document storage monochrome.
Color transmission to multiple Multiple destinations were specified, color mode was set to Color, and If colored transmission is to be performed, transmit to
destinations not possible the Start key was pressed. one destination at a time.
Select Monochrome if you want to perform broadcast.

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Color transmission not possible when The color mode was set to Color when the ECM settings were disabled, To perform color transmission, enable the ECM
ECM off and the Start key was pressed. settings.
If ECM settings cannot be changed, select
Monochrome.
Duplex direct transmission not possible Notifies that duplex reading and direct transmission cannot coexist. Disable either setting.
Invalid input value Notifies that the input value is incorrect. Re-enter the correct setting value.
No FAX log Notifies that there is no communication management data. ---
FAX Cannot add destination Notifies that a destination cannot be added. The number of destinations must be less than the
number of destinations that can be set.
Different input number Notifies that during the confirmation input of the destination number, Re-enter the correct destination number.
the entered number is different from the first time.
Hook operation disabled Notifies that currently on-hook dialing is not possible. Wait for the line to be free.
Dial buffer full Notifies that since the dial buffer of the on-hook dial is full, the input Wait for the entered dial data to be processed so that
cannot be received. space can be created in the buffer.
Off-hook fax use prohibited TBD TBD
Transmission not possible error Notifies that FAX transmission is not possible. Wait for a while and then try again.
Starting fax printing not possible Notifies that since another printing is in progress, the printing Wait for a while and then try again.
requested by the user cannot be performed.
Paper size mismatch error Notifies that the correct size of the paper has not been set. Set the paper of the correct size and start printing.
No ADF draft Notifies that there is no draft in ADF. Set a draft in ADF.
Reception box password mismatch The reception box password is different. Re-enter the correct reception box password.
PC-FAX reception check Notifies that the PC-FAX reception can be enabled only from the PC. Enable the PC-FAX reception by using the FAX
Utility of the PC.
Media error Notifies that the media for reception fax storage has been removed. Insert the media and try again.
Notifies that the media for reception fax storage does not have any free Use a media with free space.
space.
Notifies that the media is write protected. Cancel the write protection.

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Notifies that writing has failed.  Insert the media again.
 In “Create Dedicated Storage Folder”, insert a
separate media in which a folder has been created.
Incorrect printing stop specified time Notifies that a different time must be specified in the Stop Time and Specify a different time in Start Time and Resume
Resume Time of Print Stop Time. Time.
No external call number Notifies that an external call number has not been entered. Enter an external call number.
Reception box password character Notifies that the reception box password has not been entered. Enter a password having one or more characters.
count error
New reception box password mismatch Notifies that a different reception box password has been entered. Re-enter the correct password.
Fax function in use Notifies that since the fax function is in use, fax-related settings cannot Wait for a while and then try again.
be made.
PC in use Notifies that since the fax settings are being changed from the PC, Wait for a while and then try again.
faxrelated settings cannot be made.

FAX Other function being executed Notifies that since another function is running, the requested fax Wait for a while and then try again.
function cannot be executed.
Email server not set Notifies that mail server settings have not been performed. Perform mail server settings.
No connection to email server Notifies that connection with the mail server has not been checked. Establish a connection to the mail server.
Security usage Printing restrictions Notifies that the user does not have the PC printing authority, and Assign the PC printing authority to the target user
restrictions therefore, printing could not be performed. under Web Config, Net Config.
Authentication error Notifies that user authentication has failed. 1. Make sure the user name and password are correct.
2. Make the setting for allowing execution of a job
without authentication information to “Allow”.
Security password Loss of stored job due to power off. Notifies that due to power off, the password printing job lined up in the Resend the same printing job.
printer was erased.
Common Job cancellation due to power outage --- ---

System error Notifies that the power must be turned on again. Turn on the power again.
Wireless LAN failure The wireless LAN has failed. Press the Error cancellation key.
Notifies that repair must be performed at the support center.

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Internal memory failure Since the internal memory has failed, some functions cannot be Press the Error cancellation key.
operated normally. Notifies that repair must be performed at the
support center.

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4.2.2 Fatal Errors Table 4-2. Fatal Errors

Troubleshooting
Error code Error details procedure
000033 CR load position reverse error P. 102

000040 PF PID driving time error P. 106
000041 PF PID excess load error P. 107
000042 PF PID excess speed error P. 109
000043 PF PID reverse error
P. 107
000044 PF PID lock error
000050 PF load position driving time error P. 106
000051 PF load position excess load error P. 107
000052 PF load position excess speed error P. 109
000053 PF load position reverse error P. 107
000060 ASF PID driving time error P. 110
000061 ASF PID excess load error P. 111
000062 ASF PID excess speed error P. 113
000063 ASF PID reverse error
P. 111
000064 ASF PID lock error
000070 ASF load position driving time error P. 110
000071 ASF load position excess load error P. 111
000072 ASF load position excess speed error P. 113
000073 ASF load position reverse error P. 111
000080 2nd ASF PID driving time error P. 114
000081 2nd ASF PID excess load error P. 115
000082 2nd ASF PID excess speed error P. 116
000083 2nd ASF PID reverse error
P. 115
000084 2nd ASF PID lock error

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000090 2nd ASF load position driving time error P. 114

000091Troubleshooting
2nd ASF load position excess load error P. 115
Error code Error details procedure
000092 2nd ASF load position excess speed error P. 116
100001 ADF PID excess speed detection P. 90
000093 2nd ASF load position reverse error P. 115
100002 ADF PID reverse detection
000100 IS PID driving time error P. 117
100003 ADF PID lock detection P. 91
100005 ADF PID excess load
100006 ADF PID driving time P. 92
100016 HP detection failure P. 93
100017 Contact detection distance exceeded P. 94
100032 LED light failure P. 95
100054 Paper jam error P. 96
100065 FB PID excess speed detection P. 97
100066 FB PID reverse detection
100067 FB PID lock detection P. 98
100069 FB PID excess load
100070 FB PID driving time P. 99
100073 FB BS+ excess speed detection P. 97
100074 FB BS+ reverse detection
100075 FB BS+ lock detection P. 98
100077 FB BS+ excess load
100078 FB BS+ driving time P. 99
190000 Calibration error P. 100
000020 CR PID driving time error P. 101
000021 CR PID excess load error P. 102
000022 CR PID excess speed error P. 104
000023 CR PID reverse error P. 102

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000024 CR PID lock error T

000025 CR PID underspeed error P. 105 able 4-2. Fatal Errors
000030 CR load position driving time error P. 101
000031 CR load position excess load error P. 102
000032 CR load position excess speed error P. 104

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Table 4-2. Fatal Errors Table 4-2. Fatal Errors
Troubleshooting Troubleshooting
Error code Error details procedure Error code Error details procedure
000101 IS PID excess load error P. 117 032156 Addition communication error 6
000102 IS PID excess speed error P. 118 032157 Addition communication error 7
000103 IS PID reverse error P. 118 032158 Addition communication error 8
000104 IS PID lock error P. 119 032159 Addition communication error 9 P. 129
000180 LFT2 PID driving time error P. 121 032160 Addition communication error 10
000181 LFT2 PID excess load error P. 122 032161 Addition communication error 11
000182 LFT2 PID excess speed error P. 123 032162 Addition communication error 12
000184 LFT2 PID lock error P. 122 033001 CRCM fuse blown error P. 129
001012 DCP1 driving time error P. 119 033003 Other ink device error
030004 Emergency stop error caused by cover opening P. 124 033004 Other ink device error P. 130
031001 X-Hot detect error (pre printing) P. 125 033005 Other ink device error
031002 X-Hot detect error (after flushing) P. 125 033006 CRCM access error (read)
P. 130
031003 Transistor temperature error P. 125 033007 CRCM access error (write)
031004 Head temperature error P. 125 033008 CRCM access error (firmware failure)
P. 130
031006 Printhead fuse blown error P. 126 033010 CSIC access error (hardware failure)
031008 VBS over-voltage error P. 126 034001 Home position seek error P. 124
031011 HCS error P. 127 034841 Ink leak error P. 120
032001 Over adding connection error P. 127 060001 Error caused by other than printer device P. 131
Unsupported additional cassette connection 060002 Driver mismatch error P. 131
032002 error P. 127
060003 Error due to PCD verify command P. 131
032051 Addition contact state error 1 (Stop IR)
Addition contact state error 2 P. 128
032052 (except Stop_IR)
032101 Addition recovery mode error P. 128

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032151 Addition communication error 1

032153 Addition communication error 3 P. 129

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ADF/SCN ERROR (1)
 Error name
 ADF PID excess speed detection (error code: 100001)
 Cause
 State in which driven at unexpected speed (fast) for control.
 Suspected cause
 Mechanical load error (light)
 Main Board failure ADF Encoder board failure
 ADF Scale is dirty or damaged.
 Troubleshooting
Step Check and measure Yes No
Visually check the FFCs of the ADF/SCN Unit.  Correctly insert the two FFCs.
Check the FFCs (x2) in ADF/SCN to make sure that it is not inserted  If FFC is damaged, replace the ADF/SCN
1 obliquely, disconnected, or damaged. Go to step 2 Unit. (Replace the unit even if one of the two
FFCs is damaged.)
Visually check the gear train parts.  Remove the foreign object.
2 Check the gear train parts to make sure that there is no foreign object on or Go to step 3  Replace the ADF/SCN Unit if the gear is
damage to them. damaged.
Replace the ADF/SCN Unit. Replace the Main Board Assy.

3 Does the error occur after replacing the ADF/SCN Unit? (If the trouble is not resolved, contact the End
EPSON Service Department.)

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ADF/SCN ERROR (2)
 Error name
 ADF PID reverse detection (error code: 100002)
 ADF PID lock detection (error code: 100003)
 ADF PID excess load (error code: 100005)
 Cause
 When rotated in the opposite direction to rotation direction
(There was a sudden load error, and the ADF motor rotated in the opposite direction in reaction to it)
 State in which load of the ADF Motor exceeds expected load, and the motor does not rotate at all
 State in which load of the ADF Motor exceeds expected load
 Suspected cause
 Collision with a foreign object
 Excess sliding load (such as grease shortage, etc.)
 FFC disconnection insertion failure in ADF/SCN
 ADF Encoder failure
 ADF Scale is dirty or damaged.
 ADF Motor failure
 Main Board failure
 Troubleshooting
FFCs is damaged.)
Visually check the gear train parts.  Remove the foreign object.
2 Check the gear train parts to make sure that there is no foreign object on or Go to step 3  Replace the ADF/SCN Unit if the gear is
damage to them. damaged.

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Replace the ADF/SCN Unit. Replace the Main Board Assy.

3 Does the error occur after replacing the ADF/SCN Unit? (If the trouble is not resolved, contact the End
ADF/SCN ERROR (3)
 Error name
 ADF PID driving time (error code: 100006)
 Cause
 The driving time of the ADF Motor exceeded the set time.
(Rotation does not stop)
 Suspected cause
 FW failure
 Troubleshooting
Check for the firmware.

1 Check whether or not the firmware is the latest version. Go to step 2 Update the firmware.
Replace the Main Board Assy.

2 Does the error occur after replacing the Main Board Assy? Contact the EPSON Service Department. End
ADF/SCN ERROR (4)
 Error name
 HP detection failure (error code: 100016)
 Cause
 The zero-point mark cannot be scanned.
 Suspected cause
 CIS Module failure

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 FFC disconnection
in ADF/SCN
 Troubleshooting
FFCs is damaged.)
Replace the ADF/SCN Unit.

2 Does the error occur after replacing the ADF/SCN Unit? Go to step 3 End

ADF/SCN ERROR (5)
 Error name
 Contact detection distance exceeded (error code: 100017)
 Cause
 Gradual fitting cannot be performed when gradual fitting drive is performed at the zero-point side.
 Suspected cause
 FW failure
 Wheel column, belt runout
 Troubleshooting

Visually check the FFCs of the ADF/SCN Unit.  Properly connect the FFC of ADF/SCN.
2 Check the FFC (thin) in ADF/SCN to make sure that it is not inserted Go to step 3  Replace the ADF/SCN Unit if the FFC is
obliquely, folded, or damaged. damaged.

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ADF/SCN ERROR (6)
 Error name
 LED light failure (error code: 100032)
 Cause
 The LED on the CIS Module is not lit up.
 Suspected cause
 FFC disconnection in ADF/SCN
 Troubleshooting
1 Check the FFC (thick) in ADF/SCN to make sure it is not inserted obliquely, Go to step 2  Replace the ADF/SCN Unit if the FFC is
folded, or damaged. damaged.


ADF/SCN ERROR (7)
 Error name
 Paper jam error (error code: 100054)
 Cause
 Occurs if a paper jam occurred in the document feed path of the ADF.

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 Suspected cause
 Jammed paper or foreign object remained
 ADF PE Sensor failure
 Troubleshooting
Visually check the paper feed path.

1 Is there no jammed paper remaining in the paper feed path? Go to step 2 Remove the jammed paper or foreign object.
2 Check the FFC (thick) in ADF/SCN that is connected to the main board to Go to step 3  Replace the ADF/SCN Unit if the FFC is
make sure that it is not inserted obliquely or disconnected. damaged.

ADF/SCN ERROR (8)
 Error name
 FB PID excess speed detection (flatbed) (error code: 100065)
 FB BS+ excess speed detection (flatbed) (error code: 100073)
 Cause
 State in which driven at unexpected speed (PID: fast, BS: slow) for control.
 Suspected cause
 Mechanical load error (light)
 SCN Encoder failure
 SCN Scale is dirty or damaged.
 Troubleshooting

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1 obliquely or disconnected. Go to step 2 Unit. (Replace the unit even if one of the two
FFCs is damaged.)


ADF/SCN ERROR (9)
 Error name
 FB PID reverse detection (error code: 100066)
 FB PID lock detection (error code: 100067)
 FB PID excess load (error code: 100069)
 FB BS+ reverse detection (error code: 100074)
 FB BS+ lock detection (error code: 100075)
 FB BS+ excess load (error code: 100077)
 Cause
FFCs is damaged.)



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(There was a sudden load

error, and the SCN motor
rotated in the opposite direction in reaction to it)
 State in which load of the SCN motor exceeds expected load, and motor does not rotate at all
 State in which load of the SCN Motor exceeds expected load
 Suspected cause
 SCN Encoder failure
 SCN Scale is dirty or damaged.
 SCN Motor failure
 Troubleshooting
ADF/SCN ERROR (10)
 Error name
 FB PID driving time (error code: 100070)
 FB BS+ driving time (error code: 100078)
 Cause
 The driving time of the SCN Motor exceeded the set time.
 Suspected cause
 FW failure
 Troubleshooting


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FFCs is damaged.)


ADF/SCN ERROR (11)
 Error name
 Calibration error (error code: 190000)
 Cause
 Cannot perform proper image reading.
 Suspected cause
 Main board failure
 Troubleshooting
1 Check the FFC (thick) in ADF/SCN that is connected to the main board to Go to step 2  Replace the ADF/SCN Unit if the FFC is
make sure that it is not inserted obliquely or disconnected. damaged.



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CR ERROR (1)
 Error name
 CR PID driving time error (error code: 000020)
 CR load position driving time error (error code: 000030)
 Cause
 The driving time of the motor exceeded the set time.
 Suspected cause
 CR Motor cable disconnection or contact failure
 Troubleshooting
Visually check the CR Motor cable.  Correctly insert the motor cable.
1 Check the CR Motor cable to make sure that there is no error (disconnection/ Go to step 2  Replace the CR Motor if the motor cable is
contact failure). disconnected.

CR ERROR (2)
 Error name

 CR PID excess load error (error code: 000021)
 CR PID reverse error (error code: 000023)
 CR PID lock error (error code: 000024)
 CR load position excess load error (error code: 000031)
 CR load position reverse error (error code: 000033)
 Cause
 State in which load of CR Motor exceeds expected load

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Visually check the CR scanning section

1 Is there no paper jam paper and foreign object in the CR scanning section? Go to step 2 Remove the jammed paper and foreign object.
Check the CR Lock Lever operation

2 Does the CR Lock Lever operate correctly when the power is on? Go to step 3 Replace the Inksystem Assy.
(Is the lowering operation performed correctly?)
Check the status of the CR Guide Frame

Is the CR Guide Frame dirty from paper dust or mist? Is a lubrication Lubricate the CR Unit and CR Gudie Frame
3 Go to step 4
shortage occurring? contacting point after cleaning.
Check the status of the CR Scale.  Clean, if dirty.

4 Is the CR Scale dirty or damaged? Go to step 5  Replace the CR Scale in the case of damage.
(There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
 Suspected cause
 CR Lock Lever failure (Inksystem Assy failure) High sliding load (oil cutoff, paper dust,
mist) CR Scale is dirty or damaged.
 Contact damage (contact failure)/disconnection/half insertion of CR Encoder FFC
 CR Motor failure
 Troubleshooting
Check the status of the CR Encoder FFC  Properly connect the CR Encoder FFC.
5 Check the CR Encoder FFC to make sure that it is not inserted obliquely or Go to step 6  Replace the CR Encoder FFC (head FFC) in
damaged. the case of damage.
Perform CR Motor operation check

6 Does the CR Motor operate (rotate)? Go to step 7 Replace the CR Motor.

7 Does the error occur after replacing the Main Board Assy? Replace the Printer Mechanism. End

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CR ERROR (3)
 Error name
 CR PID excess speed error (error code: 000022)
 CR load position excess speed error (error code: 000032)
 Cause
 Suspected cause
 CR Timing Belt detached or broken
 Troubleshooting
Check the CR Timing Belt Replace the following parts in sequence.

Is the timing belt detached or broken?  CR Motor  When the belt is detached, reattach it.
1  Main Board Assy  When the belt is broken, replace the CR
(If the trouble is not resolved, contact the Unit.

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CR
ERROR (4)
 Error name
 CR PID underspeed error (error code: 000025)
 Cause
 When lower than the expected speed is detected
 Suspected cause
 Jammed paper remained Foreign object remained
 Contamination of CR scale
 Troubleshooting
Visually check the CR scanning section Remove the jammed paper and foreign object.
1 Is there no paper jam paper and foreign object in the CR scanning section? Go to step 2
Check the status of the CR Scale.  Clean, if dirty.

2 Is the CR Scale dirty or damaged? Go to step 3  Replace the CR scale in the case of damage.
Check the connection of the CR Encoder FFC.  Properly connect the CR Encoder FFC.
3 Check the CR Encoder FFC to make sure that it is not inserted obliquely. Go to step 4  Replace the CR Encoder FFC (head FFC) in
the case of damage.
Perform CR Motor operation check

4 Does the CR Motor operate (rotate)? Go to step 5 Replace the CR Motor.

PF ERROR (1)
 Error name

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 P
F PID driving time error (error code: 000040)
 PF load position driving time error (error code: 000050)
 Cause
 The drive time of the motor exceeded the set time.
 Suspected cause
 Troubleshooting


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PF
ERROR (2)
 Error name
 PF PID excess load error (error code: 000041)
 PF PID reverse error (error code: 000043)
 PF PID lock error (error code: 000044)
 PF load position excess load error (error code: 000051)
 PF load position reverse error (error code: 000053)
 Cause
 State in which load of PF Motor exceeds expected load
 Suspected cause
 Jammed paper or foreign object remained Feed rollers are worn out.
 Gears locking due to foreign object
 PF gear train parts damaged
 Contact damage (contact failure)/disconnection/half insertion of PF Encoder
FFC
 PF Encoder failure
 PF Scale failure

1 Is there no jammed paper or foreign object remaining in the paper feed path? Go to step 2 Remove the jammed paper and foreign object.
Check the status of the feed rollers.  Replace the Paper Guide Upper Assy.
2 Is the PF Roller or Paper Guide Upper Assy damaged or worn out? Go to step 3  Replace the Printer Mechanism if there are
any scratches or wearout on the PF roller.
Visually check the PF gear train parts.  Remove any foreign objects, if present.
3 Check the PF gear train parts to make sure that there is no foreign object on Go to step 4  Replace the Printer Mechanism if the gear is
or damage to them. damaged.

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 P
F Motor failure
 Troubleshooting

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Check the status of the PF Encoder and FFC  Replace the PF Encoder Board if parts are
Check the PF Encoder to make sure that it is not damaged, and there is no damaged.
4 disconnection or contact failure in the FFC. Go to step 5  Properly connect the FFC.
 Replace the Printer Mechanism if the FFC is
damaged.
Check the status of the PF Scale.  Clean, if dirty.
5 Is the PF Scale dirty or damaged? Go to step 6  Replace the PF Scale, if damaged.


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PF ERROR (3)
 Error name
 PF PID excess speed error (error code: 000042)
 PF load position excess speed error (error code: 000052)
 Cause
 Suspected cause
 PF Timing Belt detached or broken
 PF gear train part damaged
 PF Motor failure
 Troubleshooting
Check the PF Timing Belt  When the belt is detached, reattach it.
1 Is the timing belt detached or broken? Go to step 2  When the belt is broken, replace the Printer
Mechanism.
Visually check the PF gear train parts.

2 Check the PF gear train parts to make sure that there is no foreign object on Go to step 3 Replace the Printer Mechanism.
or damage to them.
Replace the Main Board Assy. Contact the EPSON Service Department.
3 Does the error occur after replacing the Main Board Assy? End
ASF ERROR (1)

 Error name
 ASF PID driving time error (error code: 000060)
 ASF load position driving time error (error code: 000070)
 Cause
 The drive time of the motor exceeded the set time.

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 Suspected cause
 Motor cable disconnection or cable contact failure
 Troubleshooting
Visually check the status and connection of ASF Motor Cable (CN80).  Correctly insert the ASF Motor Cable
1 Is the ASF Motor Cable (CN80) connected properly? (Refer to P. 592) Go to step 2 (CN80).
 Replace the Printer Mechanism if damaged.
ASF ERROR (2)
 Error name
 ASF PID excess load error (error code: 000061)
 ASF PID reverse error (error code: 000063)
 ASF PID lock error (error code: 000064)
 ASF load position excess load error (error code: 000071)
 ASF load position reverse error (error code: 000073)
 Cause
 State in which load of ASF Motor exceeds expected load

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 Suspected cause
 Paper path damaged and feed roller worn out
 ASF gear train parts failure
 Contact damage (contact failure)/disconnection/half insertion of ASF Encoder
FFC
 ASF Encoder failure
 ASF Scale failure
 ASF Motor failure
 Troubleshooting
Visually check the ASF gear train parts.  Remove any foreign objects, if present.
5 Check the ASF gear train parts to make sure that there is no foreign object on Go to step 6  Replace the Printer Mechanism if the
or damage to them. ASFrelated gear is damaged.
Check the status inside paper conveyance path_1

1 Check the paper conveyance path (LD Frame Assy to PF Roller) to make Go to step 2 Remove the jammed paper and foreign object.
sure that there is no remaining jammed paper (paper fragments) or foreign
objects.
Check the status inside paper conveyance path_2
Check the paper conveyance path (LD Frame Assy to PF Roller) to make Replace the Printer Mechanism if there are
2 Go to step 3
sure that there are no scratches or damage. scratches or damage.
Check the feed roller and conveyance roller state. Replace the LD Frame Assy or Rear Unit if
3 A conveyance roller is not damaged or worn out. Go to step 4 there are scratches or damage.
Check the connection of the ASF Motor connectors. Correctly insert the ASF Motor Cable (CN80).
4 Is the ASF Motor cable (CN80) properly connected? (Refer to P. 592) Go to step 5 (Replace the Printer Mechanism if damaged.)

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Check the status of the ASF Encoder and FFC.  Properly connect the ASF Encoder FFC.
Make sure there is no damage in the ASF Encoder, and no contact point  Replace the Printer Mechanism if the
6 damage, disconnection, or half insertion, etc. in the FFC. Go to step 7 contact point is damaged or the ASF
Encoder FFC is disconnected.
Check the status of the ASF Scale.

7 Is the ASF Scale dirty or damaged? Go to step 8 Replace the Printer Mechanism.


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ASF ERROR (3)
 Error name
 ASF PID excess speed error (error code: 000062)
 ASF load position excess speed error (error code: 000072)
 Cause
 Suspected cause
 Disconnection or contact failure of the ASF Encoder FFC
 ASF gear train part damaged
 ASF Encoder failure
 Troubleshooting
Check the connection of the ASF Encoder FFC. Properly insert the ASF Encoder FFC.
1 Check the ASF Encoder FFC to make sure that there is no disconnection or Go to step 2 (Replace the Printer Mechanism if the FFC is
contact failure. damaged.)
Check the ASF gear train parts. Replace the Printer Mechanism if it drops out,
2 Is the ASF gear train parts detached or broken? Go to step 3 is damaged, or deviates.


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ADDITIONAL ASF ERROR (1)
 Error name
 2nd ASF PID driving time error (error code: 000080)
 2nd ASF load position driving time error (error code: 000090)
 Cause
 The drive time of the ASF Motor (Optional Cassette Unit) exceeded the set time.
 Suspected cause
 Cable disconnection or contact failure in the Optional Cassette ASF Motor
 Optional Paper Cassette Main Board Assy failure
 Troubleshooting
Check the connection of the optional cassette ASF motor cable.  Correctly insert the Optional Cassette ASF
Is the Optional Cassette ASF Motor Cable (CN13) connected properly? Motor Cable (CN13).
1 (Refer to P. 592) Go to step 2
 Replace the Optional Cassette Unit in the
case of damage of the motor cable.
Replace the Optional Paper Cassette Main Board Assy.

2 Does the error occur after replacing the Optional Paper Cassette Main Board Contact the EPSON Service Department. End
Assy?
ADDITIONAL ASF ERROR (2)  Jammed paper remained

 ASF Encoder Assy failure
 Error name
 Paper path damaged and feed roller worn out
 2nd ASF PID excess load error (error code: 000081)
 Gears locking due to foreign object
 2nd ASF PID reverse error (error code: 000083)
 2nd ASF PID lock error (error code: 000084)  Suspected cause
 2nd ASF load position excess load error (error code:  Locked because ASF gear train part failure
000091)  ASF Motor (Optional Cassette Unit) failure
 2nd ASF load position reverse error (error code: 000093)
 Optional Paper Cassette Main Board Assy
 Cause failure

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 Disconnectio
n or contact failure of the ASF Encoder FFC in the optional cassette
 State in which load of ASF (Optional Cassette Unit) motor exceeds expected load
(There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
Troubleshooting

1 Is there no jammed paper remaining in the paper feed path? Go to step 2 Remove the jammed paper.
Check the Vertical Feed Roller state  Clean or replace the Vertical Feed Roller
2 The Vertical Feed Roller is not damaged or worn out. Go to step 3  Replace the Vertical Feed Roller in the case
of damage.
Check the ASF gear train parts of the Optional Cassette Unit. Replace the Optional Paper Cassette Main  Remove the foreign object.
Check the optional cassette ASF wheel column components to make sure Board Assy.  Replace the Optional Cassette Unit in the
3 that foreign objects are not stuck, and there is no damage. (If the trouble is not resolved, contact the case of damage.
ADDITIONAL ASF ERROR (3)
 Error name
 2nd ASF PID excess speed error (error code: 000082)
 2nd ASF load position excess speed error (error code: 000092)
 Cause
 Suspected cause
 ASF gear train parts detached or broken

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 Troubleshooti
ng
Check the ASF gear train parts of the Optional Cassette Unit. Correct any drop-out or shifting.
1 Is the ASF gear train parts detached or broken? Go to step 2 (Replace the Optional Cassette Unit in the case
of damage.)
Replace the Optional Paper Cassette Main Board Assy. Replace the Optional Cassette Unit.
2 Does the error occur after replacing the Optional Paper Cassette Main Board (If the trouble is not resolved, contact the End
Assy? EPSON Service Department.)

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IS ERROR (1) IS ERROR (2)

 Error name   IS PID excess load error (error code: 000101)
IS PID driving time error (error code: 000100) Cause
 Cause   State in which load of I/S Motor exceeds expected load
The IS Motor is continuously running for 30 seconds or more. Suspected cause
 Suspected cause   Gears of the Inksystem Assy locked due to foreign
object
 Contamination of IS Scale
 Inksystem Assy failure
 F/W runaway
Error name
 Troubleshooting Troubleshooting

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Step Check and measure Yes No Step Check and measure Yes No
Check the power connection. Visually check the gears of Inksystem Assy. Replace the Remove the
1 Does the error recur when the printer power is Go to step 2 End Is there no foreign object on the gears? Inksystem foreign
turned off/on? Assy. object.
(If the
Check for the firmware. Update the trouble is not
Check whether or not the firmware is the latest firmware. 1 resolved,
version using the Adjustment program. (If firmware contact the
cannot be EPSON
2 Go to step 3 updated, Service
contact the Department.)
EPSON
Service
Department.)
Visually check for the IS Scale. Clean the IS

Check the dirt on the IS Scale, and make sure there Scale.
is no problem. (Replace the
3 Go to step 4 Inksystem
Assy if
cleaning is
difficult.)
Replace the Inksystem Assy. Contact the

Does the error occur after replacing the Inksystem EPSON
4 Assy? Service End
Department.
IS ERROR (3) IS ERROR (4)

 Error name  Error name
 IS PID excess speed error (error code: 000102)  IS PID reverse error (error code: 000103)
 Cause  Cause
 State in which rotation speed of I/S Motor exceeds expected rotation speed  The IS Motor drive has been reversed.
 Suspected cause  Suspected cause
 Contamination of IS Scale
Contamination of IS Scale

Visually check for the IS Scale. Clean the IS Visually check for the IS Scale. Clean the IS
Check the dirt on the IS Scale, and make sure there Scale. Check the dirt on the IS Scale, and make sure there Scale.
is no problem. (Replace the is no problem. (Replace the
1 Go to step 2 Inksystem 1 Go to step 2 Inksystem
Assy if Assy if
cleaning is cleaning is
difficult.) difficult.)
Replace the Inksystem Assy. Contact the Replace the Inksystem Assy. Contact the
Does the error occur after replacing the Inksystem EPSON Does the error occur after replacing the Inksystem EPSON
2 Assy? Service End 2 Assy? Service End
Department. Department.
IS ERROR (5) Visually check the gears of Inksystem Assy. Replace the Remove the
Is there no foreign object on the gears? Inksystem foreign
 Error name Assy. object.
(If the (Replace the
 IS PID lock error (error code: 000104) Inksystem
trouble is
1 not Assy if
 Cause
resolved, removal is
 The IS Motor is not running. contact the not possible.)
EPSON
 Suspected cause Service
Department.)
 Gears of the Inksystem Assy locked due to foreign IS ERROR (6)
object
 Gear phase shift  Error name
 DCP1 driving time error (error code: 001012)
 Troubleshooting
Step Check and measure Yes No  Cause
 The Decompression Pump Motor (DCP1) is continuously running for
30 seconds or more.
 Suspected cause

 F/W runaway
 Decompression Pump Assy failure
 Troubleshooting

Check whether or not the firmware is the latest Update the
1 Go to step 2
version using the Adjustment program. firmware.
Replace the Decompression Pump Assy. Contact the

Does not an error occur after replacing the EPSON
2 Decompression Pump Assy? Service End
Department.

IS ERROR (7)
 Error name
 Ink leak error (error code: 034841)
 Cause
 There is ink or moisture in the Ink Leak Sensor.
 Suspected cause
 Mis-detection due to condensation
 Ink leakage
 Troubleshooting
Visually check the printer exterior. Place in an

There is no condensation on printer exterior. environment
with 10 to
35°C
temperature
and 20 to
80%
1 Go to step 2 humidity
for 10 min.
or more,
and then
turn on the
power
supply
again.

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Replace the Ink Leak Sensor* Contact the

The error recurs even after replacing the Ink Leak EPSON
2 Sensor. (Under the Tube Guide and at the RIPS Service End
Unit bottom surface) Department.
*: There are three Ink Leak Sensors in the RIPS Housing, and one under the RIPS Unit
and the printer’s ink tube joint (Ink Tube Guide Holder). Check the status of the Ink
Leak Sensor by removing the RIPS Unit.

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Ink Leak Sensor
RIPS Housing
Ink Leak Sensor Ink Tube Guide Holder

Figure 4-3. Ink Leak Sensor ADDITIONAL LIFT

ERROR (1)
 Error name
 LFT2 PID driving time error (error code: 000180)
 Cause
 The drive time of the Optional LIFT Motor has exceeded a fixed value.
 Suspected cause
 Optional Cassette ASF Motor cable failure
 Troubleshooting
Check the Optional Cassette ASF Motor cable.  Correctly insert the optional cassette ASF
Is the optional cassette ASF motor cable (CN13) connected properly? (Refer motor cable (CN13).
1 to P. 592) Go to step 2
 Replace the Optional Cassette Unit in the
case of cable damage.
ADDITIONAL LIFT ERROR (2)
 Error name
 LFT2 PID excess load error (error code: 000181)
 LFT2 PID lock error (error code: 000184)

 Cause
 The load became unexpectedly high with hopper lift driving.
 State in which load of motor exceeds expected load, and motor does not rotate at all
 Suspected cause  Damage to or foreign object trapped in lift
 Foreign object in Paper Cassette gear train parts
 Paper incorrectly loaded or number of sheets loaded exceeds

maximum

Check for the Paper Cassette (1)

1 Check that there is no foreign object in the paper cassette. Go to step 2 Remove the foreign object.
Check for the Paper Cassette (2) Reduce the number of sheets of paper
2 Check that more than the maximum number of sheets of paper is not loaded. Go to step 3 loaded. Properly set the paper.
Furthermore, is the paper loaded correctly?
Check for the Paper Cassette (3)  Replace the Paper Cassette if there is an
Check the hopper-up mechanism of the paper cassette to make sure that it is error in the hop-up action.
3 working correctly. Go to step 4  Replace the (1) Lift Up Gear 30T or (2) Lift
(Check if the Hopper operates when the left-side gear of the paper cassette is Up Sector Gear 40T if the left-side gear of
touched by hand.) the Paper Cassette is replaced.
Visually check the Lift gear train parts.  Remove any foreign objects, if
Check the Lift gear train parts to make sure that there is no foreign object on present.
4 or damage to them. Go to step 5  Replace the Optional Cassette Unit if
the Optional Lift Wheel Column components
are damaged.
Check the connection of the Optional Lift Phase Sensor. Properly connect the Optional Lift Phase
Check the connection of the Optional Lift Phase Sensor Connector (CN4), Sensor Connector (CN4).
5 and make sure there are no problems. (Refer to P. 592) Go to step 6 (Replace the Optional Cassette in the case of
cable damage.)
Replace the Optional Paper Cassette Main Board Assy.

6 Does the error occur after replacing the Optional Paper Cassette Main Board Replace the Optional Cassette Unit. End
Assy?
 Troubleshooting
 Lift Phase Sensor failure
 Lift Motor failure

ADDITIONAL LIFT ERROR (3)
 Error name
 LFT2 PID excess speed error (error code: 000182)
 Cause
 Suspected cause
 The Optional Lift Wheel Column components are damaged or a foreign object has entered
 Troubleshooting
Check the Lift gear train parts.  Correct any drop-out or shifting.
1 Is the Lift gear train parts detached or broken? Go to step 2  Replace the Optional Cassette Unit in the
case of damage.

EMERGENCY STOP ERROR CAUSED BY COVER OPENING

 Troubleshooting
 Error name
Check for paper jam and foreign object Remove
Check that therestop
is noerror
papercaused
jam or foreign objectopening the jammed
1
 Emergency by cover Go to step 2 paper and
in the CR operation area.
(error code: 030004) foreign
object.
 Cause
Check the CR Lock Lever operation Contact the
Replace the
EPSON Rear Cover
 Turn
Occurs if power
on the the rear
andcover or Optional
check that Paper Cassette
the CR Lock is opened
2 Lever is operating. Service Inksystem
during motor driving. Department. Assy.
(This error is not displayed on the Printer, and only the information is retained
internally as history.)
 Suspected cause
 The cover opened during motor driving
HOME POSITION SEEK ERROR
 Error name
 Home position seek error (error code: 34001)
 Cause
 Occurs if the home position seek failed.
 Suspected cause
 Paper jam or foreign object in CR operation area
 CR Lock Lever failure

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 E Error name
rror  X-Hot detect error (pre printing) (error code: 031001)
Does the error occur when turning the power off Replace the name
and back on? Main board  X-Hot detect error (after flushing) (error code: 031002)
Assy.  Head temperature error (error code: 031004)

(If the
trouble is not  T Cause
1 resolved, End
ransistor  Occurs if the head temperature exceeds a set temperature.
contact the
EPSON tempera
Suspected cause
Service ture
Department.) error  The ambient temperature around the Printhead has
PRINTHEAD ELECTRICAL ERROR(1) PRINTHEAD ELECTRICAL ERROR (2)
(error code: 031003) exceeded 80 degrees C.
 Cause  Head FFC inserted slanted
 Occurs if the main board exceeds a set temperature.  Printhead failure
 Step Check and measure Yes No

 Suspected cause
Visually check for the Head FFC connection Properly
 The ambient temperature around the Main Board has exceeded 95 state. connect the
degrees C.  Check the Head FFC to make sure that it is not Head FFC.
1 inserted obliquely or disconnected, and that all Go to step 2 (Replace the
 Main Board failure connections are proper. Head FFC,
if damaged.)
 Troubleshooting
Troubleshooting Replace the Printhead. Contact the
Does the error occur after replacing the Printhead? EPSON
2 Service End
Department.

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PRINTHEAD ELECTRICAL ERROR (3) PRINTHEAD ELECTRICAL ERROR (4)

 Error name   VBS over-voltage error (error code: 031008)
Printhead fuse blown error (error code: 031006) Cause
 Cause   Occurs when an abnormal voltage is applied to the head drive circuit
during printing.
Occurs if the Printhead fuse has blown.
Suspected cause
 Suspected cause
 Head FFC oblique insertion and protective solution leakage

 Fuse blown due to overcurrent, etc.  Printhead failure
 Printhead failure  Printhead drive circuit failure in main board
 Printhead drive circuit failure in main board
 Head FFC oblique insertion and protective solution leakage
Error name

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 Troubleshooting Troubleshooting
Visually check for solution leakage. Replace the Visually check for solution leakage. Replace the
Check the Printhead FFC to make sure that there is Printhead Check the Head FFC to make sure that there is no Printhead
1 no solution leakage or discoloration. Go to step 2 and Head 1 solution leakage or discoloration. Go to step 2 and Head
FFC Assy. FFC Assy.
Visually check for the Head FFC connection Properly Visually check for the head FFC connection Properly
state. connect the state. connect the
Check the Head FFC to make sure that it is not Head FFC. Check the Head FFC to make sure that it is not Head FFC.
2 inserted obliquely or disconnected, and that all Go to step 3 (Replace the 2 inserted obliquely or disconnected, and that all Go to step 3 (Replace the
connections are proper. Head FFC, connections are proper. Head FFC,
if if damaged.)
damaged.)
Replace the Printhead. Replace the Printhead.
3 Go to step 4 End 3 Does the error occur after replacing the Printhead? Go to step 4 End
Does the error occur after replacing the Printhead?
Replace the Main Board Assy. Contact the Replace the Main Board Assy. Contact the
EPSON Does the error occur after replacing the Main Board EPSON
Does the error occur after replacing the Main Board 4 End
4 Service End Assy? Service
Assy?
Department. Department.

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PRINTHEAD ELECTRICAL ERROR (5) ADDITIONA
 Error name
 HCS error (error code: 031011)
 Cause
 Occurs if communication is not possible between the print head
and Main Board Assy.
 Suspected cause
 Printhead failure
 Head FFC disconnection or oblique insertion
 Error name
 Over adding connection error (error code: 032001)
 Cause
 State in which more than two additional cassettes connected
 Suspected cause
 More than the maximum number of additional cassettes connected
 Troubleshooting

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Disconnection or short-circuiting of main board

 Troubleshooting
Step Check and measure Yes No ADDITIONAL CASSETTE FW ERROR (2)
Check for the firmware. Update the  Error name
Check whether or not the firmware is the latest firmware.
version using the Adjustment program. Go to step 2  Unsupported additional cassette connection error
1 Go to step 2 if recovery (error code: 032002)
is not
possible  Cause
 Occurs when an unsupported additional cassette is connected.
Visually check for the Head FFC connection Properly
state. connect the  Suspected cause
Check the Head FFC to make sure that it is not Head FFC.
2 inserted obliquely or disconnected, and that all Go to step 3 (Replace the  Unsupported additional cassette connected
connections are proper. Head FFC,
if
 Troubleshooting
damaged.)  Use supported additional cassettes.
Replace the Printhead.
3 Does the error occur after replacing the Printhead? Go to step 4 End
Replace the Main Board Assy. Contact the

Does the error occur after replacing the Main EPSON
4 Board Assy? Service End
Department.
 Install within the specified number of additional cassettes.

ADDITIONAL CASSETTE FW ERROR (3)

ADDITIONAL CASSETTE FW ERROR (4)
 Error name
 Error name
 Addition contact state error 1 (Stop IR) (error code: 032051)
 Addition contact state error 2 (except Stop_IR)  Addition recovery mode error (error code: 032101)
(error code: 032052)  Cause
 Cause  Occurs when the recovery mode is entered due to a failure of the
 Optional Cassette Unit installation failure firmware update of the additional cassette.
 Foreign object in connection part  Suspected cause

 Drawer Connector failure  Firmware update is failure
 Optional Paper Cassette Main Board Assy failure  Troubleshooting
 Suspected cause Step Check and measure Yes No
 The connection terminal is thought to have a connection failure at Update the firmware. Replace the
Check if the error is displayed even after firmware Optional
the Printer and optional cassette connection part. Paper
update when the Optional Cassette has been
1 connected. Cassette End
 Troubleshooting Main Board
Step Check and measure Yes No Assy.
Check the Optional Cassette Unit installation Reinstall the ADDITIONAL CASSETTE FW ERROR (5)
state. Optional
1 Check that the Additional Cassette is properly Go to step 2 Cassette
installed. Unit.  Error name
Check the foreign material in connection part Remove the  Addition communication error 1 (error code:032151)
Check that there is no foreign object trapped in the foreign  Addition communication error 2 (error code:032152)
2 contact point between the main unit and the Go to step 3 object from
Optional Cassette Unit. connection  Addition communication error 3 (error code:032153)
part.  Addition communication error 4 (error code:032154)
Replace the Drawer Connector. Replace the  Addition communication error 5 (error code:032155)
Does the error occur after replacing the Drawer Optional  Addition communication error 6 (error code:032156)
Connector? Paper  Addition communication error 7 (error code:032157)
3 End Cassette
Main Board  Addition communication error 8 (error code:032158)
Assy.  Addition communication error 9 (error code:032159)

 Addition communication error 10 (error code:032160)  FFC disconnection in CRCM

 Addition communication error 11 (error code:032161)  Short-circuiting due to oblique insertion of FFC in CRCM
 Addition communication error 12 (error code:032162)
 Communication failure in main board and CRCM Board
 Cause
 Communication data abnormality due to noise etc.
 Troubleshooting
 Occurs when changing the number of stages of additional cassettes
while the power is on. Step Check and measure Yes No
 Suspected cause Visually check for the FFC of CRCM. Reconnect
 Drawer Connector failure Check the CRCM FFC to make sure that it is not the FFC
inserted obliquely. that
 Optional Paper Cassette Main Board Assy failure connects
 Main Board failure the
CRCM and
 Troubleshooting the main
1 Go to step 2
CSIC ERROR (1) board.
(Replace
 Error name the FFC if it
is
 CRCM fuse blown error (error code: 033001) disconnecte
d or there
 Cause are burrs.)
 Decline in CRCM input voltage (VHV) Replace the Main Board Assy. Contact the
Does the error occur after replacing the Main EPSON
2 Board Assy? Service End
 Suspected cause
Department.
Check if the error occur with turning the printer

off and on.
1 Does the error occur when turning the power off and Go to step 2 End
back on?
Check the replacement of the Optional Cassette Replace the

2 Replace the Optional Cassette with a normal Go to step 3 Main Board
product, and then check the status. No error occurs. Assy.
Replace the Drawer Connector. Replace the

Does the error occur after replacing the Drawer Optional
3 Connector? End Paper
Cassette Main
Troubleshooting Troubleshooting
Board Assy. procedure 146
CSIC ERROR (2)

 Troubleshooting
 Replace the Main Board Assy.
 Error name
CSIC ERROR (4)
 Other ink device error (error code: 033003)
 Other ink device error (error code: 033004)  Error name
 Other ink device error (error code: 033005)  CRCM access error (read) (error code: 033006)
 Cause  CRCM access error (write) (error code: 033007)
 Other ink device error  Cause
 Suspected cause  Communication error when reading/writing data from the CRCM
 Incorrect destination settings in the Printer  Suspected cause

 Communication error due to Main Board failure  Main Board failure
 Troubleshooting  CRCM failure
 FFC disconnection in CRCM
 Replace the Main Board Assy.
(Since the settings are made by using the inspection program  Short-circuiting due to oblique insertion
before shipment, resetting is not possible at the workplace.)  Communication failure in main board and CRCM Board
Contact the EPSON Service Department.
 Troubleshooting
CSIC ERROR (3) Step Check and measure Yes No
 Error name Visually check for the FFC of CRCM. Replace the Reconnect
Check the CRCM FFC and make sure that it is not Main Board the FFC that
 CRCM access error (firmware failure) (error code: 033008) Assy. connects the
inserted obliquely or disconnected.
 CSIC access error (hardware failure) (error code: 033010) CRCM and
the main
 Cause 1 board.
(Replace the
 Communication error due to main unit failure FFC if it is
disconnected
 Suspected cause or there are
 Main board failure burrs.)
 SOC failure

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FW ERROR (1)  Error due to PCD verify command
 Error name  Suspected cause

 Error caused by other than printer device (error code: 060001)  Error that occurs when the process inspection has failed.
Normally, does not occur at the workplace.
 Cause
 Troubleshooting
 Internal error in the printer due to a fatal error of the scanner.
 Contact the EPSON Service Department.
 Suspected cause
 A fatal error has occurred in the scanner.
 Troubleshooting
 Cancel the fatal error in the scanner.
FW ERROR (2)
 Error name
 Driver mismatch error (error code: 060002)
 Cause
 Driver mismatch error
 Suspected cause
 Occurs during the combination of the regular printer and custom
driver, etc.
 Troubleshooting
 Install the regular driver.
FW ERROR (3)
 Error name
 Error due to PCD verify command (error code: 060003)
 Cause

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4.2.3 Troubleshooting from Failure Symptom

Table 4-3. Symptom List
Symptom Reference
Nozzles missing p. 133
Ink bleed p. 135
White or black bands p. 138
Print position offset in CR operation direction p. 141
Print position offset in feed direction p. 143
Lines not smooth and ruled-line deviation p. 145
Print smudges p. 148
Blank printout (blank paper ejected) p. 151
ADF/scanner trouble p. 154
Paper damaged or bent p. 157
Double feeding p. 159
The product cannot be powered on p. 161

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NOZZLES MISSING
 Symptom
Nozzles missing
 Cause
 Nozzles clogged
OK NG
Figure 4-4. Nozzles Clogged
 Inksystem Assy dirty (Cap or Wiper dirty)

 Air bubbles collected in ink tubes
 Inksystem Assy failure
 Troubleshooting

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Check the nozzle check pattern Execute the head cleaning.

Print nozzle check patterns and check whether there are nozzles missing or deflection. The standard cleaning strength depending on the number of
missing nozzles is as described below.
Nozzle condition is excellent? • CL1: No. of missing nozzles (1 to 5)
1 End (No reproduction)
• CL2: No. of missing nozzles (6 to 20)
• CL3: No. of missing nozzles (21 or
more)If the symptom continues to occur, go to step 3.
Check the Inksystem Assy  When cap/wiper is dirty

Check the following point about the Inksystem Assy. Clean the cap surface / wiper part (p. 583).
(Before implementation, refer to “6.2.2.1 Unlocking the CR Unit (P. 235)”, and then unlock  When capping failure of the nozzle surface is confirmed
the CR.) Replace the Inksystem Assy (p. 378).
1. Check the cap parts  When the wiper part breakage / wiper operation failure is
• Check that the cap surfaces are not dirty. confirmed
2 • Manually turn the gear of the Inksystem Assy, move the cap up and down, and visually Go to step 3 Replace the Inksystem Assy (p. 378).
check that the nozzle surface has been appropriately capped.
2. Check the wiper parts If nozzle missing is not improved after performing the above,
• Check that there is not soiling or damage to the wiper parts go to step 3.
• Manually turn the gear of the Inksystem Assy, and make sure the wiper is properly
moving to the front and backward.
Inksystem Assy is correct condition?
Check the ink tubes Execute the head cleaning and then check that the bubbles
Visually check that air bubbles have not collected in the ink tubes. have been removed from inside the tubes If nozzle missing is
(If there are parts where the color is unmistakably pale in the supply system ink tubes, air not improved after performing the above, go to step 4.
3 Go to step 4
bubbles may have collected.)
Ink tube is correct condition?
Replace the printhead.

4 End Contact the EPSON Service Department.
Has the phenomenon (missing nozzle) been resolved?

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INK BLEED
 Symptom
Characters and images are distorted or blurred
Figure 4-5. Ink bleed

 Cause
 ADF/SCN Unit failure
 Miss-match the Printer setting and print
paper.
 Paper
 Ink
 PG adjustment value deviation
 Temperature and Humidity Sensor failure
 Troubleshooting

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Check whether printing or copying Occurs with copying only Occurs with printing and copying.
1 Check whether the symptom occurs with printing or with copying. See ADF/scanner trouble (P. Go to the step 2
154).
Check the settings Change the settings.

Check that the print settings and paper type setting is correct.  When the phenomenon is improved
Explain that the phenomenon is caused due to an
2 Go to step 3 erroneous print setting, and get the setting corrected.
 When the phenomenon is not improved Go to
step 3
Check the paper Recommend using the standard paper.
3 Print with standard paper and check that there is no character distortion or blurring. Go to step 4
Check the ink Recommend using genuine ink packs.

Check that genuine ink packs are attached. Also, confirm recurrence by a genuine ink pack.
Note that it is necessary to fill ink due to ink replacement
4 Go to step 5 inside the ink path.
If the symptom continues to occur after changing to the
genuine ink packs, go to step 5.

Print nozzle check patterns and check whether there are nozzles missing or deflection. The standard cleaning strength depending on the number
of missing nozzles is as described below.
Nozzle condition is excellent? • CL1: No. of missing nozzles (1 to 5)
5 Go to step 6
• CL3: No. of missing nozzles (21 or more)
*If nozzle missing is not improved, refer to Nozzles
missing (P. 133).
If the symptom continues to occur, go to step 6.

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Check the PG Perform the PG Adjustment (p. 559).

Check the PG with the thickness gauge and check that it is within the specified value range If the symptom continues to occur after performing the PG
6 (1.55 ±0.10 mm). Go to step 7 adjustment, go to step 7.
Is the PG within the standard value?

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Check the Temperature and Humidity Sensor

Make sure the Temperature and Humidity Sensor is operating properly.
1. Perform the Temperature and Humidity Sensor check from the adjustment program, and
check the output value.
The following abnormal values occur when the Temperature and Humidity Sensor fails:
7 Error judgment standard Replace the Printhead (p. 403). Replace the Temperature and Humidity Sensor (p. 263).
• Disconnection: 0 degrees C or below
• Short-circuiting: 60 degrees C or above
2. Touch the Temperature and Humidity Sensor with your hand, and check the change in the
output value.
Does the Temperature and Humidity Sensor operate normally?

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WHITE OR BLACK BANDS

 Symptom
White or black (dark) bands occur in the horizontal direction on images.
Main scanning line (CR operation) direction
Figure 4-6. White or black bands

 Cause
 Rear Unit installation failure
 Paper settings of main unit or printer driver settings are
inappropriate.
 Nozzles missing
 Adjustment values are inappropriate
 Paper skewed
 Troubleshooting
Check for the installation status of the Rear Unit. Reinstall the Rear Unit properly.
1 Check that the Rear Unit is installed properly. Go to step 2 If the symptom continues to occur after
performing the above, go to step 2.

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Check the settings Change the settings.

Check for the settings listed below.  When the phenomenon is improved
1. Check that the paper type and size are appropriate. Explain that the phenomenon is caused due to
2 2. Check that the rubbing avoidance mode is “off”. Go to step 3 an erroneous setting, and get the setting
Is the setting appropriate? corrected.
 When the phenomenon is not improved Go
to step 3
Print nozzle check patterns and check whether there are nozzles missing or deflection. The standard cleaning strength depending on the
Nozzle condition is excellent? number of missing nozzles is as described below.
3 Go to step 4
* If nozzle missing is not improved, refer to
Nozzles missing (P. 133).
Perform adjustments.
Perform adjustments listed below.
4 • PF/EJ adjustment (p. 577) End Go to step 5
• PF band adjustment (p. 578)
Has the phenomenon been improved upon?
Use the Print Quality Adjustment feature.

From the User Menu, implement Print Quality Adjustment.
[Print Quality Adjustment execution method]
1. Press the Help button, and then select “In the case of a problem”.
5 2. Select “Incorrect printing results”. End Go to step 6
3. Select “Stripes and lines are present”.
4. Select “Resolve print problem”.

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Check whether or not skewing

1. Check that there is no paper skewing when feeding.
6 2. Is there a difference between the banding on the left and right (left black and Contact the EPSON Service Department. Replace the Printer Mechanism.(p. 490)
right white, etc.)

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PRINT POSITION OFFSET IN CR OPERATION DIRECTION
Symptom
The image is offset in the main scanning direction (left and right margins
are not equal) and the left or right edge of the image is cut off.
Figure 4-7. Print Position Offset in CR Operation Direction

Cause
 Paper load position offset
inappropriate.
 Print start position process adjustment value deviation
 Paper feeding failure
 PW Sensor is dirty or has deteriorated.
 PW Sensor adjustment value incorrect
 CR Scale dirty, damaged, or defective

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Check the Paper Cassette. Correct the guide position.

Check that the paper size and guide position are appropriate.  When the phenomenon is improved
Are the paper size and guide position appropriate? Explain that the phenomenon is caused due to
1 Go to step 2 improper paper guide position, and get the
paper guide position setting corrected.
to step 2
Check the settings. Change the settings.
Check the settings of the main unit/printer driver listed below.  When the phenomenon is improved
 Check that the paper type/size settings are appropriate. Explain that the phenomenon is caused due to
2  Check that a value other than “0” is not input for the offset in the extended Go to step 3 an erroneous setting, and get the setting
settings of the printer driver. corrected.
Have the printer/driver settings been made correctly?  When the phenomenon is not improved Go
to step 3
Perform the First dot position adjustment.
3 Perform the First dot position / PW adjustment (p. 576). End Go to step 4
Check the rollers. If roller is damaged, replace the rollers listed

Check that the pickup/conveyance rollers are not deformed or worn out. below.
Are the pickup and conveyance rollers normal? • Pickup Roller Assy (p. 453)
4 Go to step 5 • Retard Roller (p. 453)
• Paper Guide Upper Assy (p. 468)
• Rear Unit (p. 453)
Check the CR Scale.  If the CR Scale is dirty

Visually check the CR Scale to confirm that it is not dirty or damaged. Clean the CR Scale with a dust-free cloth.
5 Is the CR Scale normal. Go to step 6  If there are scratches on the CR Scale Replace
the CR Scale (p. 389).
Replace the CR Unit.

6 Replace the CR Unit. (p. 417) End Go to step 7

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7 Replace the Main Board Assy. (p. 328) End Contact the EPSON Service Department.
PRINT POSITION OFFSET IN FEED DIRECTION
Symptom
The image is offset in the sub scanning (feed) direction (top and bottom
margins are not equal) and the top or bottom edge of the image is cut off.
Figure 4-8. Print Position Offset in Feed Direction

Cause
 The paper that is being used is inappropriate.
inappropriate.
 Paper feeding failure
 PE Sensor Lever failure
 PE Sensor is dirty, failure, or has deteriorated.
 CR Unit (PW Sensor) is dirty or failure.

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Check the paper. Change the paper to suitable paper.

Check that suitable paper (1. paper is not printed. 2. paper don't have punch holes,  When the phenomenon is improved
etc.) is being used. Explain that the phenomenon is caused due to
1 Has the appropriate paper been used. Go to step 2 the paper, and make sure the appropriate paper
is used.
to step 2
Check the settings of the main unit/printer driver listed below.  When the phenomenon is improved
 Check that the paper type/size settings are appropriate. Explain that the phenomenon is caused due to
2  Check that a value other than “0” is not input for the offset in the extended Go to step 3 an erroneous setting, and get the setting
settings of the printer driver. corrected.
Have the printer/driver settings been made correctly?  When the phenomenon is not improved Go
to step 3
Check the rollers. If roller is damaged, replace the rollers listed

Check that the pickup/conveyance rollers are not deformed or worn out. below.
Are the pickup and conveyance rollers normal? • Pickup Roller Assy (p. 453)
• Retard Roller (p. 453)
3 Go to step 4
• Paper Guide Upper Assy (p. 468)
• Rear Unit (p. 453)
Check the PE Sensor Lever.

Check that the state and movement of the PE Sensor Lever are normal. Replace the PE Sensor Lever (p. 468).
4 Go to step 5
Is the PE Sensor Lever operating normally? If the symptom continues to occur, go to step 5.
Replace the CR Unit.

5 Replace the CR Unit. (p. 417) End Replace the Printer Mechanism. (p. 490)
LINES NOT SMOOTH AND RULED-LINE DEVIATION
Symptom

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 Printed lines are not smooth.

 Lines printed in double in parts
 Color deviation of part of mixed colors
1 2 3
4 5 6
Figure 4-9. Ruled-Line Deviation And Lines Not Smooth

 Cause
inappropriate.
 Nozzle failure (nozzles missing or deflection)
 CR Scale reading failure
 Foreign matter on CR scanning lines
 Overload when CR operation
 PG right and left difference
 Adjustment value failure

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Check the paper. Change to the standard paper, or a paper without any folds or
Check that the paper surface is flat. creases.
Is a paper with a flat surface being used?  When the phenomenon is improved
Explain that the phenomenon is caused due to the paper,
1 Go to step 2 and make sure the standard paper free of any folds or
creases is used.
 When the phenomenon is not improved Go to step
2
2 • Check that the paper settings of the main unit/printer driver are appropriate. Go to step 3 If the symptom continues to occur, go to step 3.
• Make sure the print quality is set to Standard, or Quality First.

Nozzle condition is excellent? missing nozzles is as described below.
3 Go to step 4
* If nozzle missing is not improved, refer to Nozzles missing
(P. 133).
Check the CR Scale.  If the CR Scale is dirty

Visually check the CR Scale to confirm that it is not dirty or damaged. Clean the CR Scale with a dust-free cloth.
4 Is the CR Scale normal. Go to step 5  If there are scratches on the CR Scale Replace the
CR Scale (p. 389).

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Check the CR operation  When load is applied in the CR operation

Check the following CR operation. Clean the CR Guide Frame and apply grease to it (p. 588).
* Unlock the CR Unit before the following checks (refer to 6.2.2.1 Unlocking the CR  When foreign objects are adhering on the CR Guide Frame
Unit (P. 235)) Remove the foreign object.
 Move the CR left and right while holding the belt and check that it moves  When there are scratches on the CR Guide Frame
5 Go to step 6 Replace the mechanical unit if there is damage on the CR
smoothly.
 Check that there is no foreign object on or damage to the CR Guide Frame. Guide Frame that may interfere with the CR operation. (p.
490)
 Check that the CR Timing Belt is not damaged or worn out.
Is there any problem with the check results of the above three points?  If there are scratches or wear on the CR Timing Belt
Replace the CR Unit (CR Timing Belt) (p. 417).

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Check the PG
Check the PG with the thickness gauge and check that it is within the specified value Perform the PG Adjustment (p. 559).
6 range (1.55 ±0.10 mm). Go to step 7 If the symptom continues to occur after performing the PG
Is the PG within the standard value? adjustment, go to step 7.
Perform the adjustments.

Perform the adjustments listed below.
1. Head angular mecha adjustment
2. Head angular adjustment
7 End Replace the Printer Mechanism. (p. 490)
3. Bi-D adjustment
4. Paper skew adjustment

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PRINT SMUDGES
 Symptom
Unexpected smudges can be seen somewhere (including back side) on
printouts.
Figure 4-10.Print smudges

 Cause
 Contamination of Scanner Glass
 Contamination of Glass for ADF scanning
 Curling/waviness of the paper used
 Dirt transferred or foreign objects attached from feed path
 Dirt transferred or foreign objects attached from the printhead
 Dirt transferred from the CR Unit
 Troubleshooting
Check whether printing or copying Occurs with copying only. Occurs with printing and copying.
1 Check whether the symptom occurs with printing or with copying. Refer to ADF/scanner trouble Go to step 2
(P. 154).

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Confirm the contamination adherence. Clean the corresponding parts.

Check the items listed below to confirm that there is no dirt on the product. * If there are large ink deposits, check that there is no ink
 Check inside the product leaking.
Check that there is no noticeable dirt inside the product. If the symptom continues to occur, go to step 3.
 Check the platen
Check that there is no noticeable dirt on the platen.
2 Go to step 3
 Check the feed path (roller surfaces)
Check that there is no dirt on the various feed rollers on the feed path.
 CR side surface
Check that there is no dust or ink adhered.
Are the check results OK (no dirt)?
Check the paper and settings 1. Change the paper or paper settings.
 Paper 2. Use the rubbing avoidance mode.
Check that the paper is in an appropriate state (no curling).  When the phenomenon is improved
 Settings Explain that the phenomenon is caused due to the paper or
Check whether or not the paper settings are appropriate. settings, and make sure the appropriate paper and paper
3 Go to step 4
Are the paper status and paper settings appropriate? settings are used.
Also, recommend the user to use the wear (rubbing)
prevention mode.
4

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Visually check the Inksystem Assy.  When cap/wiper is dirty

Perform the following checks to make sure there is no problem in the Inksystem Assy Clean the cap surface / wiper part (p. 583).
related components.  When capping failure of the nozzle surface is confirmed
* Unlock the CR Unit before the following checks (refer to 6.2.2.1 Unlocking the CR Replace the Inksystem Assy (p. 378).
Unit (P.
235))  When the wiper part breakage / wiper operation failure is
confirmed
1. Check the cap parts Replace the Inksystem Assy (p. 378).
4 • Check that the cap surfaces are not dirty. Go to step 5
• Manually turn the gear of the Inksystem Assy, move the cap up and down, and If the symptom continues to occur, go to step 5.
visually check that the nozzle surface has been appropriately capped.
2. Check the wiper parts
• Check that there is not soiling or damage to the wiper parts.
• Manually turn the gear of the Inksystem Assy, and make sure the wiper is properly
moving to the front and backward.
Is the Inksystem Assy normal?
Check the PG with the thickness gauge and check that it is within the specified value If the symptom continues to occur after performing the PG
5 range (1.55 ±0.10 mm). Go to step 6 adjustment, go to step 6.
Check the nozzle surface of the Printhead.  When the nozzle surface of the Printhead is dirt.
Check the condition of the Printhead (nozzle surface). Clean the nozzle surface of the Printhead using a dust-free
Make sure there are no scratches or dirt in the Printhead (nozzle surface). cloth.
6 Go to step 7
 When the Printhead (nozzle surface) is damaged Replace
the Printhead (p. 403).
Check around the CR Unit Clean the bottom of the CR Unit.

Remove the CR Unit and check that there is no dirt on the bottom surface. Replace the Printer Mechanism. If the symptom continues to occur, replace the Printer
7
Make sure there is no dirt on the bottom of the CR Unit. (p. 490) Mechanism. (p. 490)
BLANK PRINTOUT (BLANK PAPER EJECTED)
Symptom
Blank paper is printed when printing.

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Blank paper
Figure 4-11. Blank Printout (Blank Paper Ejected)

 Cause
 Double feeding
 Paper settings of main unit or printer driver settings are inappropriate.
 Network failure
 Pickup Roller Assy (pickup/separation roller) is dirt, installed
incorrectly, worn out, or damaged.
 Head FFC failure
 Troubleshooting
Check the operation when blank pages are ejected.

Check the operation during blank paper ejection according to the procedure described
below.
 When blank
 Double feeding:
Two pages are ejected simultaneously; the first page is already printed, and the pages are ejected
second page is blank. Go to step 2 When occurring double feeding
1
 When blank Refer to Double feeding (P. 159).
 Blank pages are ejected:
The CR Unit is not operating, and the pages are ejected. pages are printed
Go to step 6
 Blank pages are printed:
The CR Unit is performing the print operation (operating to the left and right), but
pages are ejected without being printed.

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Check the paper 1. Change the standard paper.

1. Check whether or not using paper that is thick such as paper that has already been 2. Set the edge guide of paper cassette correctly.
printed on.  When the phenomenon is improved
2. Check whether or not the paper size and edge guide position are appropriate. Explain that the phenomenon is caused due to the paper,
2 Go to step 3 and improper paper guide position, and get the paper and
Check if the paper used and the paper setting condition are normal.
paper guide position setting changed.
3
Check the settings Change the paper settings.

Check whether or not the paper settings of the main unit and driver are appropriate.  When the phenomenon is improved
Check whether or not blank paper parts are included in the print data. Explain that the phenomenon is caused due to an erroneous
3 Go to step 4 paper setting, and get the paper setting corrected.
Is the paper setting appropriate?
4
Check the network. If printing wirelessly, check whether prints with a wired
If the data does not arrive for 5 or more minutes after the print command, blank paper connection.
4 is ejected due to a timeout error. Go to step 5
If the symptom continues to occur, contact the EPSON Service
Check whether or not blank print is occur by internal printing (status sheet, etc.). Department.
Check the Pickup Roller Assy (pickup/separation roller).  When the Pickup Roller Assy is not installed properly
Check the status of the Pickup Roller Assy according to the procedure below. Reinstall the Pickup Roller Assy properly.
 Check if the Pickup Roller Assy is installed properly.  When the rollers is dirt Clean the rollers.
 Check if the rollers of the Pickup Roller Assy is dirt.  When the rollers is worn out
5 Go to step 6
 Check if the rollers of the Pickup Roller Assy is worn out. Replace the Pickup Roller Assy (p. 453) and Retard Roller
Make sure the Pickup Roller Assy is in the normal state. (p. 453).

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Check the nozzle check pattern. Execute the head cleaning.

Nozzle condition is excellent? missing nozzles is as described below.
6 Go to step 7
* If nozzle missing is not improved, refer to Nozzles missing
(P. 133).
Check the Head FFC.

Visually check the FFC terminals to make sure they are not bent up or damaged. Replace the Main
7 Replace the Head FFC.
Check if the Printhead FFC is normal. Board Assy. (p. 328)

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ADF/SCANNER TROUBLE
 Symptom
Does not occur during printing (printing from a PC) and occurs only
when copying from the ADF or scanning glass.
 Cause
 Glass dirty
 Scanning sensor dirty
 Feed path roller dirty/deteriorated
 Feed path foreign object/damaged

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 Troubleshooting
Symptom Check and measure Correspondence after confirmation
Image defect 1  ADF Unit If the symptom continues to occur after cleaning, replace the ADF/SCN
Streaks in the image Check the contamination of the ADF scan glass surface. Unit (p. 309).
[Measure] Clean the ADF scan glass surface. (If the symptom continues to occur after replacing the ADF/SCN Unit,
contact the EPSON Service Department.)
 SCN Unit
Check the contamination of the SCN glass surface.
[Measure] Clean the SCN glass surface.
Image defect 2 1. Check the contamination of ADF/SCN glass surface. If the symptom continues to occur after taking measures on the left,
Some or all of an image is not scanned [Measure] Clean the glass surface of the ADF/scanning glass. replace the ADF/SCN Unit (p. 309).
2. Check the scanner cable connection. (If the symptom continues to occur after replacing the ADF/SCN Unit,
1. Check if the scanner cable is connected properly. contact the EPSON Service Department.)
[Measure] Reconnect the Scanner cable properly.
2. Check if the scanner cable is damaged.
[Measure] Replace the ADF/SCN Unit.
Image defect 3 Check the contamination of the ADF scan glass surface. If the symptom continues to occur after cleaning, replace the ADF/SCN
Light, discolored [Measure] Clean the ADF scan glass surface. Unit (p. 309).
(If the symptom continues to occur after replacing the ADF/SCN Unit,
Image defect 4 Check that the height of the ADF is appropriate in relation to the If the ADF position is offset from the scanning glass even after replacing
Image skewed on paper scanning glass. the hinges, replace the ADF/SCN Unit (p. 309).
Check that the ADF is attached parallel to the scanning glass. (If the symptom continues to occur after replacing the ADF/SCN Unit,
Image defect 5 Check if the rollers of the LD Frame Assy are dirt or worn out. 1. If the rollers are worn out or deformed, replace it.
Image is elongating [Measure] Clean the rollers of the LD Frame Assy. 2. If the symptom continues to occur, replace the ADF/SCN Unit (p. 309).
Image defect 6 1. Check the contamination of ADF/SCN glass surface. If the symptom continues to occur after taking measures on the left,
Image defects other than the above that occur [Measure] Clean the glass surface of the ADF/scanning glass. replace the ADF/SCN Unit (p. 309).
only when copying 2. Check the scanner cable connection. (If the symptom continues to occur after replacing the ADF/SCN Unit,
1. Check if the scanner cable is connected properly. contact the EPSON Service Department.)
[Measure] Reconnect the Scanner cable properly.
2. Check if the scanner cable is damaged.
[Measure] Replace the ADF/SCN Unit.
Symptom Check and measure Correspondence after confirmation

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Feed defect 1 Clean the rollers of the LD Frame Assy and the ADF Pad Assy. If the symptom continues to occur after cleaning, replace the following
Double Feeding parts.
 LD Frame Assy (p. 318)
 ADF Pad Assy (p. 318)
* If the symptom continues to occur after replacing them, replace the
ADF/SCN Unit (p. 309).
Feed defect 2 Check that there is no foreign object or damage in the ADF feed If a part is found to be damaged, etc. after cleaning the path, replace the
Document bending path. corresponding part or ADF/SCN Unit (p. 309).
Feed defect 3  Check that the ADF is closed properly. Replace the ADF/SCN Unit (p. 309).
Paper jam occurs when feeding from the ADF  Check that the height of the ADF is appropriate. (If the symptom continues to occur after replacing the ADF/SCN Unit,
 Clean the ADF feed path. contact the EPSON Service Department.)
 Clean the roller surface of the LD Frame Assy and the ADF Pad
Assy.

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PAPER DAMAGED OR BENT
 Symptom
 Printed paper is damaged or bent
FIGURE 4-12. PAPER DAMAGED OR BENT
 Cause
 Environment
 Paper (curled, printed etc.)
 Feed path foreign object
 Star Wheel Assy failure
 PG value abnormal (narrow)
 Ink density excessive
 Troubleshooting

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Check the operating environment Recommend using in an appropriate environment.

Check that the operating environment is within the specifications.
1 * Refer to 2.1 Product Hardware Specifications (P. 14) Has Go to step 2
the phenomenon occurred?
Check the paper

Make sure the appropriate paper has been used according to the procedure described
below.
 Check that there is no damage to the paper before it pases through.  Use suitable paper.
 Check that the paper is in an appropriate state (no curling).  Use the rubbing avoidance mode.
2 Go to step 3
* If the symptom continues even after using the rubbing
 Check that using suitable paper (not paper already used for printing).
avoidance mode, refer to the avoidance measures.
* When, for example, A4 paper is used cut to A5 size, the long grain becomes the
short grain so there is a tendency for edges to bend easily.
Make sure the appropriate paper has been used.
Check the feed path Remove the foreign object and then clean.
3 Check that there is no damage to or foreign object on the feed path. Go to step 4 If the symptom continues to occur, go to step 4.
Check the Star Wheel Assy Replace the Star Wheel Assy (p. 439).
4  Check that the jagged roller of the Star Wheel Assy rotates normally. Go to step 5
 Check that there are no cuts or other damage locally on the EJ Roller surface.
Check the PG with the thickness gauge and check that it is within the specified value Contact the EPSON If the symptom continues to occur after performing the PG
5 range (1.55 ±0.10 mm). adjustment, contact the EPSON Service Department.
Service Department.
If the symptom continues even in the rubbing avoidance mode

1. Reduce the print density (default is -20 for duplex, but -5 or -10 from that).
Avoidance 2. Increase the drying time.
measures 3. Make sure that a high density image does not come at the trailing edge of the first
side (rotate, change the print order, etc.).

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DOUBLE FEEDING
 Symptom
 Multiple paper sheets are output at the same time.
Figure 4-13. Double Feeding
 Cause
 Environment
 Paper (curled, printed etc.)
 Settings for the main unit
 Retard roller is worn out or not installed correctly
 Troubleshooting

Confidential
Check the operating environment. Recommend using in an appropriate environment.

Check that the operating environment is within the specifications.
1 * Refer to 2.1 Product Hardware Specifications (P. 14) Has Go to step 2
the phenomenon occurred?
Check the paper. Use suitable paper and set paper properly.
Check the paper and paper setting status according to the procedure below.  When the phenomenon is improved
 Check that using suitable paper (not paper already used for printing, paper). Explain that the phenomenon is caused due to the paper, or
2  Check that the paper guide positions are appropriate. Go to step 3 improper paper setting, and get the paper and paper setting
corrected.
 Check that the paper edges are aligned in the cassette.
Make sure the paper and paper setting are appropriate.  When the phenomenon is not improved Go to step
3
Check the settings. Use suitable paper and set paper properly.
Check that the paper setting size and actual paper size match.  When the phenomenon is improved
Make sure the actual paper size and paper size setting are appropriate. Explain that the phenomenon is caused due to an
3 Go to step 4 erroneous paper size setting, and get the paper size setting
corrected.
4
Check the paper loading related rollers. Replace components with abnormalities as shown below.
Check the wear condition of the paper loading related rollers as shown below.  Front paper loading
 If wearing occurs in the front feed paper • Pickup Roller Assy (p. 453)
• Pickup Roller Assy • Retard Roller (p. 453)
Replace the Printer
4 • Retard Roller  Rear paper loading
Mechanism. (p. 490)
 If wearing occurs in the rear feed paper • Rear ASF Assy (p. 458)
• Rear ASF Assy (LD roller) If the symptom continues to occur, replace the Printer
Make sure the various rollers are normal. Mechanism (p. 490).
THE PRODUCT CANNOT BE POWERED ON

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 Symptom
The power does not turn on even if the Power button is pressed.
 Cause
 Panel Assy failure
 Relay Cable (Panel to Main) connection failure,
disconnection
 Power Supply Assy failure
 Troubleshooting
Check the Relay Cable (Panel to Main)

Check the Relay Cable (Panel to Main) according to the procedure below.  When the cable is not connected correctly
Reconnect the Relay Cable (Panel to Main) correctly.
 Check if the Relay Cable (Panel to Main) is connected correctly.
1 Go to step 2  When the cable is damaged
 Check if the Relay Cable (Panel to Main) is damaged.
Replace the Relay Cable (Panel to Main).
Make sure there is no problem in the connection or state of the Relay Cable (Panel to
Main).
Check with a normal panel unit.

Check by replacing the panel unit with a normal unit (with which normal operation Replace the Panel
2 can be confirmed). Go to step 3
Assy. (p. 368)
Check with a normal Power Supply Board.

Check by replacing the Power Supply Board with a normal board (with which normal Replace the Power
3 operation can be confirmed). Replace the Main Board Assy. (p. 328)
Supply Assy. (p. 345)

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
Output Sample
4.3 Fax Troubleshooting
4.3.1 Outline of the FAX Troubleshooting (1)

This material describes the information related to “Reports/Logs”, “Error
Codes”, “Service Parameters”, “Basic information”, and “Troubleshooting” based
(2)
on these information that can be used to solve the problems related to
FAX. (3)
4.3.2 Reports/Logs related to FAX

4.3.2.1 FAX Communication Log
A history report of sent and received 30 fax jobs.
Settings are available for Display, Auto or Manual Print (every 30/time/off). Codes
of communication error are not displayed on the report by default To display the
error codes, set [Report Format] to [Detail].
Manual [FAX] → [(Menu)] → [FAX Report] → [FAX Log] = Select [Print]  O

utput
[Setup] → [General Setting] → [FAX Settings] → [Report Settings]
→ [FAX Log Auto Print]
Proced
Auto
= [Off] / [On (Every 30)] / [On (Time)] ure
 O
[Setup] → [General Setting] → [FAX Settings] → [Report Settings]
Report Format → [Report Format] = [Simple] / [Detail] utput
Setting
s
Title Report name
(1) Number of pages to be reported
PAGE (number of pages/total number of pages)
Troubleshooting Fax Troubleshooting 181

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
Date /Time Printed time (yyyy.mm.dd hh:mm) Indica
tions
Name Sender’s name registered to the product Sender 1. Registered name in the contact list
of (Send/Polling 2. Dialed telephone number
(2)
Fax Sender’s fax number registered to the product destin Recive)(*3) 3. Destination fax ID (*1)
Job number ation
numb Receiver 1. Sender’s telephone number (when notifying number with the caller
Receipt No. Common to other reports and job management.
(Receive/Polling ID)(*2)
This helps to identify the job. er (in Send)(*3)
2. Destination fax ID (*1)
Starting time of communication
priorit
Date / Time
y NOTE 1: Usually the destination fax ID signals (CSI/TSI/CIG) are registered
Sending/Receiving/Polling Sending/Polling Reception/ order) with numbers (telephone number is used in most cases). If these are
Type PC Sending/Forwarding registered with text, the registered text are displayed as they are.
ID See “Indications of destination number” Exam When registering in this product, select [Setup] → [General Settings]
ple) → [FAX Settings] → [Basic Settings] → [Header] → [Your Phone
Duration mm:ss Number] (number, space, or + only).
(3) 2: For a product with Caller ID, the Destination fax ID is displayed
Sending from memory: Number of pages of communication when the caller ID is enabled ([Fax settings] → [Basic settings] →
succeeded/total number of pages [Caller ID display]), and the sender notifies its telephone number. If
Pages Direct sending/reception: Number of pages of communication the notified telephone number has been registered in the contact list,
succeeded the registered name is displayed on the panel of the receiver.
 Succeeded: OK However, the telephone number is used for fax log.
 Failed: Error details (Line Busy, No answer, Communication
When a fax is sent without notification, the destination fax ID is
Error displayed.
Result Line is not connected/Incorrect port connection/ 3: Usual settings are Sending/Polling Reception for sender, Receiving/
Cancel, etc.) Polling sending for receiver. However if Manual send/Manual
Error xxx (Report Format = only when set to Detail) receive is enabled, these settings may be reversed. In addition, if a
fax is sent with [Connected telephone] or [On hook dial] and Manual
Send/Manual Receive is turned on, the “destination fax ID” is always
displayed.

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
Case Indications of destination number
When receive a fax through caller ID line, Sender is displayed. However, “sender’s
then response with connected telephone telephone number” is displayed other than
and perform Manual Send; “destination fax ID”.
When send a fax with a connected Receiver is displayed. However,

telephone and perform Manual Send; “destination fax ID” is displayed other than
the dialed telephone number.
When send a fax with on hook dial Receiver is displayed. However,

(Contact list/Direct dial) “destination fax ID” is displayed other
than the registered name in the list or
dialed telephone number.
[FAX] → [(Menu)] → [FAX Report] → [Protocol trace]

Manual = Select [Print]
Use Fax parameter Setting mode #006 to automatically print the log
Auto for every communication.
See “Communication Protocol trace” in Service Parameter List.

Confidential

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SERVICE MANUAL

Color Inkjet Printer

Copyright © 2018 SEIKO EPSON CORPORATION.

About This Manual

CHAPTER 1.PRODUCT OUTLINE

CHAPTER 2. PRODUCT SPECIFICATIONS

CHAPTER 3. CONFIGURATION AND OPERATING PRINCIPLES

CHAPTER 5. SERVICE SUPPORT MODE

Symbols Used in this Manual

4.3 Fax Troubleshooting ........................................................................................ 162 Chapter 6 Disassembly/assembly

8.1 Cleaning ........................................................................................................... 583

9.1 Connection Diagram ......................................................................................... 592

Product outline Product Summary 12

Figure 1-1. External View

2.1 Product Hardware Specifications

Without consumables and options 18.4 kg 15.3 kg

Power supply rating 100 to 240 VAC

Input voltage range 90 to 264 VAC

Rated current 0.9 to 0.5 A

Maximum rated current 1.1 to 0.6 A

Rated frequency range 50 - 60 Hz

Input frequency range 49.5 - 60.5 Hz

Copying Approx. 25 W Approx. 21 W

Ready mode Approx. 12 W Approx. 7 W

Power off mode Approx. 0.2 W Approx. 0.2 W

Environmental Operating Humidity (without condensation) 20 to 80% RH

Altitude 3,000 m or lower

Product Specifications Product Hardware Specifications 12

Temperature Before opening: -20 to 60 degrees C, After opening: -20 to 40 degrees C

Stored Humidity 5 to 85% RH

Paper cassette 1 (64gsm) 250 sheets

Plain paper (A4/LTR) 100 sheets

Output tray capacity Photo paper 20 sheets

XL size BK different by each country

C different by each country

Replacement Ink Packs Y different by each country

BK different by each country

C different by each country

Y different by each country

Replacement Maintenance Box T6716

Product lifetime 150,000 sheets

Product Specifications Product Hardware Specifications 13

Postcard Postcard, Postcard for inkjet printers ---

Bright White Ink Jet Paper A4 92.5 g/m2

Matte Paper-Heavy weight/

Photo Quality Ink Jet Paper/

Photo Quality Self Post Card Postcard 175 g/m2

Photo Quality Self Adhesive

Envelopes #10, DL 75 to 90 g/m2

Product Specifications Product Hardware Specifications 14

Postcard Reply-paid card, Postcard, Postcard for inkjet printers ---

Postcard Reply-paid card, Postcard, Postcard for inkjet printers ---

Envelopes #10, DL 75 to 90 g/m2

Bright White Ink Jet Paper A4 92.5 g/m2

Photo Quality Self Post Card Postcard 175 g/m2

Photo Quality Self Adhesive

Premium Glossy Photo Paper/

Photo Quality Ink Jet Paper/

Product Specifications Product Hardware Specifications 15

Product Specifications Product Hardware Specifications 16

2.2 Printing Specifications 2.3 Copying Specifications

Product Specifications Printing Specifications 18

Print speed One side 24 ipm / 24 ipm

Languages Japanese, English