FORUM– INFORMATION SYSTEM PROJECT

MANAGEMENT
Name: Anindya Zahra Safitri
Student ID: 2440104630
Class: LA80

1. I have done the questionnaire on arkalearning.co.id

2. Describe project quality management (PQM) in terms of planning for quality, quality
assurance, and quality control to continuously improve the project’s products and supporting
processes.
Project Quality Management is the discipline that is applied to ensure that both the outputs of the
project and the processes used to deliver the outputs meet the required needs of the stakeholders.
Quality is broadly defined as fitness for purpose. This term has 4 main components which
include:
Quality Planning: This component will determine which quality standards are necessary and
provides guidance to stakeholders on how quality management will be performed on the project.
It will cover these lists below but not limited to:
• Stakeholder expectations –
• Success criteria (as defined in the business case)
• Standards applicable (internal and external)
 • Roles and responsibilities concerned with quality – these may include quality assurance
testing, supervision and management roles

Quality Assurance:
Quality reviews are a key tool for quality assurance but could also be used for quality control. The
way they will be conducted will be set out in the Quality Plan. Four overall objectives for review:
• Provide assurance that the project is proceeding according to agreed plans/processes.
• Measure effectiveness of agreed plans/processes
• Capture lessons learned
• Identify areas of non-compliance and opportunities for improvement

Quality Control:
Quality control consists of inspection, testing and quality measurement verifies that the projects
deliverables conform to specification, is fit for purpose and meet stakeholder’s expectations.
Quality control techniques are varied and the technique used should be driven by the nature of the
project.The most obvious example of quality control is the inspections and tests that are done to
check whether a product meets is specification.

Continous Improvement:
There may be opportunities to improve management processes during the life of the project or
information that assists the management of future projects.continual systematic approaches to
quality improvements such as adherence to Total Quality Management (TQM), ISO 9000, Six
Sigma or any external industry standards, can be used.