Healthcare Office Assistant Professional

Program Outline

BRIEF PROGRAM DESCRIPTION

If you are looking for an exciting career working in a healthcare office, this program will
provide you with a great number of rewarding skills. Using advanced software, students
receive training in office operations, messaging, scheduling, admitting, charting, health
record administration and more.

ADMISSION REQUIREMENTS
The following are admission requirements for the Hospital Support program and may
not be waived by the student or the institution:

● Applicants must provide a valid photo ID

● Applicants must hold a high school diploma or be at least 19 years of age.
Students under the age of 19 require their parent or guardian’s signature
● Completion of Grade 12 or equivalent
○ English 12 with a minimum C grade or equivalent. Students whose English
is not a first language and did not graduate from a school whose
curriculum is not delivered in English can meet this requirement with an
ILETS score of 6.0 with no band under 6.0; or an iBT TOEFL minimum
score of 71; or a score based on the Common European Framework of
B2.
● Minimum typing speed of 20 wpm student can complete the assessment at Q
College.
● Completion of a Criminal Record Consent Form under the Criminal Record
Review Act

CAREER OCCUPATION
This program will prepare you for entry level employment as an:
● Medical Office Clerk
● Non-hospitals support staff such as:
○ Medical Clinic clerk
○ Private Medical Office Assistant or clerk
○ Private surgical office clerk
○ Diagnostic facilities
○ Laboratory Clerk
● Hospitals support staff such as:

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 Healthcare Office Assistant Professional
Program Outline

○ Admitting/Registration Clerk
○ Health Records Clerk
○ Diagnostic Imaging Clerk
○ Hospital Switchboard Operator
○ Switch board Call Taker
○ Bed Booking and Accounts Payable Clerk.

REQUIRED COURSE MATERIALS

Textbooks
● Mosby's Canadian Manual of Diagnostic and Laboratory Tests
● Clinical Procedures for Medical Assistant
● Introduction to Health Services Administration
● Today's Medical Assistant
● Insurance Handbook for the Medical Office,
● Fordney’s Medical Insurance Workbook
● "The Language of Medicine" textbook, by Chabner
● Pharmacology for Canadian Health Care Practice
● Evolve Resources for Foundations of Health Information Management
● Evolve Resources for Computerized Medical Office Procedures,
● Fordney: Insurance Handbook for the Medical Office
● Evolve Resources for Foundations of Health Information Management,
● Medical Transcription

EQUIPMENT REQUIRED
It is recommended that students use their own laptop to complete this program.
However, Q College does have computers for students that require the use of one for
an additional fee.

Required course materials and technology resources not provided by the Q

College:
● Flash Drive USB
● Flash Cards
● Pens, pencils, markers and high lighters
● Note pad
● Texas Instrument Calculator
● Must have a homebased computer for homework

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 Healthcare Office Assistant Professional
Program Outline

PROGRAM DURATION
1583 hrs. 52 weeks

HOMEWORK HOURS
Homework hours is outlined on each individual course outline

DELIVERY METHOD(S)
On-site delivery Classroom - Instructor-Led - Lecture Hands-on Training
On-Line Virtual Classes | Combined Training

LEARNING OBJECTIVES
Upon completion of this program our successful student will have necessary skills to be
successful within British Columbia's healthcare sector. Student will have the following
featured career skills:
● Utilize scheduling software to schedule appointments; create documents
efficiently using professional keyboarding practices, transcribe medical
documents as required and effectively manage patient records in health care
operations
● Generate required reports and complete requirements to register clients or
support families with registration for extended care facilities, register patient
deaths and coordinate with a morgue or a variety of outpatient and in-patient
registration requirements with specialists, hospitals and other health related
services.
● Be familiar with the definition and spelling of medical terms and be able to
communicate with medical professions using common medical office terminology.
● Implement standard medical office procedures that relate to patient
documentation and office sanitization.
● Perform basic medical services including but not limited to eye and ear
treatments, measuring and records adult, children and infant weights and
measurements.
● Utilize emotional intelligence, problem solving, conflict management and
leadership skills to recognize, assess or defuse customers or situations.
● Assess and respond to customers or situations that require emotional
intelligence, problem solving and Assess situations Recognize opportunities for
personal and professional development and manage personal growth towards
continuous personal improvement.

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● Be able to self-assess personal and professional development needs and

recognize opportunities Recognize opportunities for personal or professional
development and
● Facilitate the processing of electronic files while ensuring compliance with
privacy requirements and patient sensitivities.

STUDENT PROGRESS AND ASSESSMENT METHODS

Students will be assessed in each course and will be required to meet the assessment
required for each individual assessment requirements.

COMPLETION REQUIREMENTS
The student must obtain a grade of 60 percent to have successfully completed the
program. Graduates who have obtained the required grade percentage will receive a
certificate upon completion of this program.

Please note:
The modules listed above may not be presented in the order they appear in the outline.

*Keyboarding- Students are required to complete one hour a day in the typing lab.
Student are required at the end of the testing to have a minimum of 55 words per
minute.

Courses Summary Hours Credits

Keyboarding 260 5
Computer Fundamentals 105 5
Professional Communications 30 2
Personal Development Skills Workshop 6 1
Professional Development Skills Workshop 12 1
Medical Terminology 249 10
Intro to Pharmacology 60 3
Medical Office and Clinical Procedures 120 4
Diagnostic Imaging Procedures 126 5
Records Management 126 5
Medical Office Billing 60 3
Registration Services 90 4
Electronic Files and Release of Information 100 5

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Program Outline

Community Wide Scheduling 27 2

Transcription 60 3
Career Search Strategies 20 1
WHMIS 6 1
First Aid 6 1
Practicum 120 5
Total Classroom hours and Credits 1583 61
*First Aid OFA Level one will be completed through one of the local first Aid schools
and students will be provided with several options of dates to ensure they complete
the course. If a student fails the course they may re-register for the course at an
additional cost.

Grading Profile
A+ = 90 - 100% B+ = 76 – 79% C+ = 64 – 67% D = 50 – 54%
A = 85 - 89% B = 72 – 75% C+ = 60 – 63% F = 0 – 49%
A- = 80 - 84% B- = 68 – 71% C- = 55 – 59%

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