Subject: Digital Kisan Tatkal FAQ
Sl Alert Message
No.
1. Technical Error (). Please Try
Again Later
2. Your request has been rejected
by the Credit Bureau server.
Please make the appropriate
changes and resubmit the
request or contact the system
administrator.
3. The system has failed to
generate bureau information,
kindly contact the bank for
further process.
4. You may not proceed in the
journey as your Credit History
does not meet the Bank
standards. Kindly contact the
Bank for further process
5. Insufficient co-applicants’
details. Kindly update the
necessary data in CBS.
Reason
Server Response.
Mandatory Details not entered in CRM.
Mandatory Details not entered in CRM.
1.CIBIL-NPA Accounts Found
2.CIBIL-DPD is more than 180 days
3.CIBIL-Written off/Settled
4.CIBIL-KCC exist in other bank
Update mandatory details in CRM for co-applicants and
try.
Solution/Modification
Data related exception. It is to be
handled on case to case basis. Please
mail to
digitalkcc.fresh@unionbankofinida.bank
Pankaj.roy@unionbankofindia.bank
Mandatory details required for Credit
Bureau report generation are missing in
CBS or not properly updated in CBS.
Mandatory Data like Name, PAN/VOTER
ID and Mobile Number need to be
modify/entered in CRM.
Mandatory details required for Credit
Bureau report generation are missing in
CBS or not properly updated in CBS.
Mandatory Data like Name, PAN/VOTER
ID and Mobile Number need to be
modify/entered in CRM.
Failed in Credit History BRE, journey
cannot be proceeded digitally.
After modification in CRM for co -
obligant/Other/Joint Holder(Mobile no
.PAN/Voter ID), syetem will allow for
applying Digital Kisan tatkal.
 6. Account is overdrawn.
Customer is not eligible for
Digital Kisan STP.
7. Customer is having an existing
Kisan tatkal loan. Customer is
not eligible for digital Kisan
Tatkal STP.
O/S balance exceeds the Sanction limit.
Customer id having existing outstanding in CBS under
Kisan Tatkal loan scheme and/or Debt swap loan
scheme.
Scheme codes: RA021/CKTLS/RA018/DRA21
Outstanding balance for account must
be within the sanction limit for
applying Digital Kisan Tatkal Loan.
(Deposit the excess amount (above
sanction limit) and try.)
Applicant should not have any running
Kisan Tatkal or Debt swap loan in CBS.

8. “No Aadhaar number exists for No Aadhar number exists for this Customer/Co Identification codes in CRM:
this customer” Applicant. ID102: Voter ID card
ID107: PAN
ID108: Unique Identification no.
(Aadhar)
RP212: Voter ID card
RP214: Unique Identification no.
(Aadhar)
Update CRM and try.
9. “No Valid mobile number No Valid Mobile Number exists for this customer Add valid mobile number & try.
exists for this customer”

10. “Customer with Illiterate, Customer with Illiterate, Lunatic or Blind are not Check in CRM details, if customer is not
Lunatic or Blind are not eligible for Digital Kisan Tatkal STP. Illiterate, Lunatic or Blind, modify CRM
eligible for Digital Kisan Tatkal & try.
STP.

11. “Minor customers are not Minor Customers are not eligible for Digital Kisan Tatkal Minor Customers are not eligible for
eligible for Digital Kisan Tatkal STP Digital Kisan Tatkal STP
Loan”
12. “Customer has dormant Customer has Dormant Account. Modify account status & try.
account”
13. “Staff is not eligible for Digital Staff is not eligible for Digital Kisan Tatkal STP. Staff is not eligible for Digital Kisan
Kisan Tatkal Loan” Tatkal STP.
14. “Customer is not eligible for No Crop Loan Exists for Customer. Customer is not Only crop loan accounts are eligible
Digital Kisan Tatkal STP” eligible for Digital Kisan Tatkal STP.
Scheme codes for crop loan:
CCAGR/DCCAG/AGRCC/AGROD/CCCCK/CCCKL/CPCCK/
JLGCC/KCCNE
15. “Customer is not eligible for If overdue exists in
Digital Kisan Tatkal STP” CCAGR/DCCAG/AGRCC/AGROD/CCCCK/CCCKL/CPCCK/
JLGCC/KCCNE account.

16. “Limit expired” Limit is expired. Customer is not eligible for Digital After renewal of account user can apply.
Kisan STP

17. “NPA loan exists. Customer is If customer asset classification is NPA, then this error NPA loan exists. Journey cannot be
not eligible for Digital Kisan message will display. proceeded digitally.
Tatkal STP”

18. “No Prompt subvention records If prompt subvention records are not available for two Journey cannot be proceeded digitally.
exists. Customer is not eligible previous consecutive years, then this error message will
for Digital Kisan Tatkal Loan” display.

19. “Customer is not eligible for Multiple Crop Loan Exists for Customer. Customer is not Journey cannot be proceeded digitally.
Digital Kisan Tatkal STP” eligible for Digital Kisan Tatkal STP

20. “Customer is not eligible for If customer existing KCC loan account is in SMA -1 Account should be in SMA 0.
Digital Kisan Tatkal STP” during last 12 months or SMA-2 during last 24 months.
Customer is not eligible for Digital Kisan Tatkal STP

21. “No PAN or Voter Id exists for No PAN or Voter Id exists for this customer/Co Applicant Mandatory Data PAN/VOTER ID need to
this customer” be modify/entered in CRM.
22. “KCC account should not have
more than 4 applicants
(including Applicant/Co-
Applicant/Guarantor)”
Account is having more than four (Applicant/Co- Journey cannot be proceeded digitally.
Applicant) details in related party tab including main
applicant.
System is not allowing for Digital Kisan Tatkal loan.