Encontrollererr 1

EZ Controller
2 Troubleshooting Manual
This manual explains the countermeasures to be taken when an error or attention
message appears.
1. Error and Attention messages

2. Corrective actions for Attention
messages
3. Corrective actions for Error messages
4. Detailed explanation
5. Quick Reference
English Ver. 3
This page is intentionally blank.
Preface
We greatly appreciate your purchase of this product.
Before using this product, read the manual carefully, and make sure that you understand the procedures described.
The manuals of this product are divided into separate volumes depending on the purpose.
See the Starting Guide for information such as the kinds of manuals, their contents, and
explanation of warning labels.
See the Starting Guide to find how to use the manuals.
[Issued in June, 2008]
! It is prohibited to copy or reproduce this manual.

! The manual is subject to change without notice.
! Illustrations and images in this manual may vary depending on the model or manufacturing lot.
! Should you find any unclear points or errors, or should you have any comments for the manual, please contact your place
of purchase.
! If there is a missing page or incorrect pagination in this manual, please contact your place of purchase to receive a
replacement.
Description of warnings (signal words)
• Signal words identify the level of injuries that can potentially occur.
• The signal words used in this manual and found on labels, DANGER, WARNING and CAUTION, are assigned
according to the level of potential risk.
• Warning labels are located at or near the part of the system that poses the indicated danger. Ignoring a warning may
cause death or serious injury, or system malfunction. Be sure to follow the indications in the manuals and on the warning
labels.
• The warnings include a signal word, the type and extent of the danger, and information on avoiding the danger.
• Carefully read and understand the warnings included in this manual and on the warning labels before operating the
system.
This indicates situations that if not immediately avoided could result in serious injury or death.
This indicates situations that if not avoided could result in serious injury or death.
This indicates situations that if not avoided could result in non-life threatening injury. It is also used to indicate situations
which may cause damage to physical property.
Example of warning label
Warning (signal word)
Symbol (warning indication)
Warning text (warning

indication)
SIGNALWORD
ii
TABLE OF CONTENTS
Preface
Description of warnings (signal words) ...................................................................................................ii

1.1 If the Error/Attention display is shown............................................................................. 1 - 2
1.1.1 Error/Attention display.................................................................................................................. 1 - 2
1.1.2 Corrective actions for Error/Attention messages .......................................................................... 1 - 3
1.1.3 If two or more Error/Attention messages are shown at the same time.......................................... 1 - 4
2. Corrective actions for Attention messages

Printer ............................................................................................................................. 2 - 2
1012 The print channel is not set. Confirm the print channel. ...................................................................... 2 - 2
1018 Would you like to stop processing? ...................................................................................................... 2 - 2
1032 One moment please. . . .......................................................................................................................... 2 - 2
1040 Press the [ORDER] key. ........................................................................................................................ 2 - 2
1050 Additional Picture CD's cannot be made in this order. Press the [ORDER] key. ................................ 2 - 3
1079 If you would like to make a Picture CD, using the current data, press the [ORDER] key. .................. 2 - 3
1080 Unable to accept additional processing at this time. Press the [ORDER] key. .................................... 2 - 3
1095 Unable to accept additional processing at this time. ............................................................................. 2 - 4
Scanner........................................................................................................................... 2 - 5
1302 Would you like to stop scanning? ......................................................................................................... 2 - 5
1401 Attach the Film Carrier. ......................................................................................................................... 2 - 5
1438 Set the attachment. ................................................................................................................................ 2 - 5
1456 Could not start the scanner. ................................................................................................................... 2 - 5
1457 The scanner has canceled processing. Processing will quit. ............................................................... 2 - 5
iii
Storage media................................................................................................................. 2 - 7
1501 The media is write protected. ................................................................................................................ 2 - 7
1502 Replace the media. ................................................................................................................................. 2 - 7
1503 The appropriate file was not found. ....................................................................................................... 2 - 7
1505 Exif Information could not be read. ...................................................................................................... 2 - 8
1508 There are some files that could not get written to the media. Would you like to stop processing? ...... 2 - 8
1510 Read the data. Set the media. ................................................................................................................. 2 - 9
1511 Write the data. Set the media. ................................................................................................................ 2 - 9
1512 Data was not read from the media. ........................................................................................................ 2 - 9
1513 Data was not written to the media. Format the media? ........................................................................ 2 - 9
1515 Data is too large to write. .................................................................................................................... 2 - 10
1516 Data is too large to read. ...................................................................................................................... 2 - 11
1517 Invalid image format. Failed to read. .................................................................................................. 2 - 11
1519 Data has been written to this media. Would you like to delete all the written files? ......................... 2 - 12
1520 Select the template. .............................................................................................................................. 2 - 12
1521 Template information does not match to make the Album Print. ....................................................... 2 - 13
1522 Are you sure to print the previous frame except selected one? ........................................................... 2 - 14
1523 It was not registered as an option. ....................................................................................................... 2 - 14
1528 Registered Print Type of Print Channel is not for normal printing. .................................................... 2 - 14
1529 Failed to read the bar code. .................................................................................................................. 2 - 15
1530 The data was not written to the Network Folder. Make sure a Network Folder exists. ..................... 2 - 15
1531 The data was not written to the Network Folder. Make sure the Network is connected. ................... 2 - 16
1533 Data was saved to the storage media. .................................................................................................. 2 - 16
1534 Data was not written to the Hard Disk. Would you like to delete the image file(s)? ......................... 2 - 17
1536 The data has already been written to this media. Format this media? ................................................ 2 - 17
1537 The appropriate file was not found. ..................................................................................................... 2 - 18
1539 The data has already been written to this media. Set a new media. ................................................... 2 - 19
1540 Data could not be written to the media. Confirm the media drive setting. ......................................... 2 - 19
1542 The same order number data already exists. Would you like to overwrite? ...................................... 2 - 19
1543 This file is CMYK data. Color cannot be converted correctly. Would you like to read the data? .... 2 - 20
1545 The image size aspect ratio is not correct. Data was not written. ...................................................... 2 - 20
1546 Data could not be written to the media. Confirm that the media capacity matches the Media Capacity
Setting. ............................................................................................................................................................ 2 - 21
1547 Data was saved to the storage media. Remove the media. .................................................................. 2 - 22
1548 Hard disk is full. Would you like to delete the image file(s)? ............................................................ 2 - 22
1549 Data is too small to read. ..................................................................................................................... 2 - 22
Network......................................................................................................................... 2 - 24
1637 Print Channel was not set. The order was not accepted. .................................................................... 2 - 24
1638 Print Type in the Print Channel Setting is not Normal Print. The order was not accepted. ............... 2 - 24
1639 Failed to read the DPOF file. The order was not accepted. ................................................................ 2 - 24
1644 Exif Information was not read. ............................................................................................................ 2 - 25
1645 Data is too large to read. ...................................................................................................................... 2 - 25
1646 Invalid image format. Failed to read. .................................................................................................. 2 - 25
1648 This file is CMYK data. Color cannot be converted correctly. Would you like to read the data? ..... 2 - 26
1649 The Aspect Ratio of image size is incorrect. Failed to write. .............................................................. 2 - 27
1650 Data is too small to read. ..................................................................................................................... 2 - 27
1658 The Picture CD could not be created because there are more frames than can be saved. ................... 2 - 28
1702 Meida is being written. One moment please. . . ................................................................................. 2 - 28
iv
Software....................................................................................................................... 2 - 29
1860 Service information is not set up. The writing will be canceled. ...................................................... 2 - 29
1861 Accessing the media. The writing will be canceled. ......................................................................... 2 - 29
1862 The size specified in the DPOF information is not correct. Would you like to read the file? .......... 2 - 29
1901 Selected optional function is not available. If you need to use, Install it. .......................................... 2 - 30
1903 Proceeding. One moment please. . . .................................................................................................... 2 - 30
1908 A Picture CD could not be made. Confirm the settings. .................................................................... 2 - 30
1922 Viewer Software was not found. Confirm the settings. ...................................................................... 2 - 30
1926 Set the Media Print Paper Fitting in Frame Print to "Cut", "Overall" or "Real Size". ........................ 2 - 31
1939 The String is too long to register. ........................................................................................................ 2 - 31
1940 Invalid format. Failed to read. ............................................................................................................. 2 - 31
1941 Would you like to delete the selected Print Menu? ............................................................................. 2 - 31
1943 The setting has changed. Would you like to register? ........................................................................ 2 - 31
1944 Appropriate Print Menu was not found. Stop the process. ................................................................. 2 - 31
1945 A tab where the Print Menu has not been set exists. Would you like to continue? ........................... 2 - 32
1947 The selected Print Channel is used as a Print Menu Icon. Would you like to delete? ....................... 2 - 32
1967 Input the Order ID. .............................................................................................................................. 2 - 32
1977 There is insufficient space left on the disk. Stop the process. ............................................................ 2 - 33
1980 Failed to import the file. Confirm the file is correctly selected. ......................................................... 2 - 33
1981 Short Cut Key is selected overlapped. ................................................................................................. 2 - 33
1995 Processing an order. Cannot change this setting. .............................................................................. 2 - 34
1996 Processing the order. . . The setting data was not updated. ............................................................... 2 - 34
1997 Setting data will be updated. ............................................................................................................... 2 - 34
v
Edit................................................................................................................................ 2 - 36
4001 Are you sure about deleting? ............................................................................................................... 2 - 36
4002 Red Eye Correction cannot be executed no more. .............................................................................. 2 - 36
4003 Image cannot be inserted into the specified position. .......................................................................... 2 - 36
4004 Graphics are too large to insert. ........................................................................................................... 2 - 36
4006 Prints cannot be made with this Print Channel. Select a Print Channel using a larger paper width. . 2 - 37
4010 Specify the image area. ........................................................................................................................ 2 - 37
4015 Selected file already exists. ................................................................................................................. 2 - 37
4017 The head and jaw position is opposite, or the selected area is too small. ........................................... 2 - 38
4018 Would you like to quit the Edit Mode? ............................................................................................... 2 - 38
4019 If you Import, all customer information will be deleted. Are you sure you want to Import? ............ 2 - 38
4020 Failed to write the file. ........................................................................................................................ 2 - 38
4021 Failed to read the file. .......................................................................................................................... 2 - 39
4023 Image magnification ratio or reduction ratio is out of range. .............................................................. 2 - 39
4024 Select the layer. ................................................................................................................................... 2 - 39
4025 This template has more than 16 layers. This template cannot be used. .............................................. 2 - 39
4026 The image size is too large to insert. ................................................................................................... 2 - 40
4027 The same data already exists. Would you like to overwrite? ............................................................. 2 - 40
4028 Failed to export the Image Save File. .................................................................................................. 2 - 41
4029 The drive is empty. .............................................................................................................................. 2 - 41
4030 Failed to delete the Exported Image Save Data. .................................................................................. 2 - 41
4031 There is insufficient space left on the disk. ......................................................................................... 2 - 41
4032 Template size is too large to read. ....................................................................................................... 2 - 42
4033 Vertical templates cannot be used to make frame prints. Select a horizontal template. .................... 2 - 42
4034 A pupil could not be detected in the specified area. ............................................................................ 2 - 42
4035 Additional phrases could not be saved. ............................................................................................... 2 - 42
4036 The image size is too small to insert. .................................................................................................. 2 - 43
4037 The same file name already exists. Would you like to overwrite? ..................................................... 2 - 43
4038 This file is CMYK data. Color cannot be converted correctly. Would you like to read the data? .... 2 - 43
4040 The database was not changed. Confirm the property of each field. ................................................. 2 - 44
4041 A form larger than the print size cannot be used. ................................................................................ 2 - 44
4042 Single Form is not positioned. ............................................................................................................. 2 - 45
4043 A Single Form protrudes from the Print Area. .................................................................................... 2 - 45
4044 Single Form is overlapped. .................................................................................................................. 2 - 45
4045 No more than three Single Form types can be positioned. .................................................................. 2 - 45
4046 When the Paper Setting is changed, the current position information is canceled. ............................. 2 - 46
4047 The selected font was not found. ......................................................................................................... 2 - 46
4048 The image size is too small to make a Test Print. ............................................................................... 2 - 46
4049 No more items can be added. .............................................................................................................. 2 - 47
4053 Image Save Data was not found. ......................................................................................................... 2 - 48
4054 Image Save Data was not found. Stop the process. ............................................................................ 2 - 48
vi
Bravo, Rimage .............................................................................................................. 2 - 49
4350 The input bin is empty. Set the media and press the Ink Cartridge button on the Bravo. ................... 2 - 49
4351 The quantity of ink in the color ink cartridge ran short. Open the cover of the Bravo and press the Ink
Cartridge button, then install the new cartridge. When continuing processing without replacing the cartridge,
press the Ink Cartridge button. ....................................................................................................................... 2 - 49
4352 The quantity of ink in the black ink cartridge ran short. Open the cover of the Bravo and press the Ink
Cartridge button, then install the new cartridge. When continuing processing without replacing the cartridge,
4353 The quantity of ink in both ink cartridges ran short. Open the cover of the Bravo and press the Ink
Cartridge button, then install the new cartridges. When continuing processing without replacing the cartridges,
4354 The Bravo Top Cover is open. Close the cover. ................................................................................. 2 - 49
4355 The shared folder of PTBurn is full. Wait until the writing of CD is completed. .............................. 2 - 49
4356 The power supply of Bravo is not ON. Turn ON the Bravo. ............................................................. 2 - 49
4357 The data has already been written to this media. Set a new media. ................................................... 2 - 49
4358 Write the data. Set the media. .............................................................................................................. 2 - 49
4360 The shared folder of Rimage CD/DVD Publishing Systems is full. Wait until the writing of CD is
completed. ...................................................................................................................................................... 2 - 49
vii
Main Controller.............................................................................................................. 2 - 50
10000 Are you sure you want to quit the application? ................................................................................. 2 - 50
10001 Are you sure you want to delete the order? ....................................................................................... 2 - 50
10003 Select the Same Service Name. ......................................................................................................... 2 - 50
10004 Processing of the print has been started. Failed to interrupt. ........................................................... 2 - 51
10005 Invalid setting data is included. Check the print channel setting. .................................................... 2 - 51
10006 Could not start printing as the printer is not powered on. ................................................................. 2 - 51
10007 An order is in process. Would you like to stop processing? ........................................................... 2 - 52
10008 There are some devices for which closedown checks are not completed. Are you sure you want to quit
the application? ............................................................................................................................................... 2 - 52
10009 Printer information has been changed. Please update the printer setting screen. .............................. 2 - 53
10010 Confirm the media output setting. ..................................................................................................... 2 - 53
10011 There are remaining orders. Would you like to process with EZ Controller? ................................. 2 - 54
10012 Service name for media output is not present. Uncheck media output. .......................................... 2 - 54
10013 It is not allowed to select the same order number. ............................................................................ 2 - 55
10014 Destination disk is full. Check the free space. ................................................................................... 2 - 55
10015 Specified destination was not found. Would you like to retry? ........................................................ 2 - 55
10016 Images were retrieved successfully. .................................................................................................. 2 - 56
10017 An attention message is shown on the Printer. .................................................................................. 2 - 56
10019 There is insufficient space on the hard disk. ..................................................................................... 2 - 56
10020 There is insufficient space on the hard disk. ..................................................................................... 2 - 57
10021 An error occurred while making print image. Processing will quit. ............................................... 2 - 57
10200 Additional scanning is not allowed as order number has been incremented. .................................... 2 - 58
10201 Unable to hold the correction values as image size has been changed. ............................................ 2 - 58
10300 There is no data in the specified path. Specify the correct path. ..................................................... 2 - 59
10302 Would you like to restart the EZ Controller to read the data? ........................................................... 2 - 59
10304 Could not cancel as the end processing has started. .......................................................................... 2 - 59
10305 If you change the setting, you will have to set up the registered print channel and the NetOrder
destination printer again. Are you sure you want to change the setting? ..................................................... 2 - 60
10306 Cannot register the printer. ................................................................................................................ 2 - 60
10307 Set up the scanner. ............................................................................................................................. 2 - 60
10308 The scanner you have selected is not installed. Select another scanner. ......................................... 2 - 61
10310 Cannot manipulate as order is being processed. ................................................................................ 2 - 61
10311 Printer registration has been changed. EZ Controller will restart. .................................................. 2 - 61
10312 The main printer has been designated for this group. Would you like to change the main printer? 2 - 61
10313 Cannot delete the printer. Change the main printer. ........................................................................ 2 - 62
10315 Printer information has been changed. Would you like to update the information? ....................... 2 - 62
10316 Cannot set up the scanner. ................................................................................................................. 2 - 63
10317 The print quality setting was changed. Some of the settings in print channel were invalidated. .... 2 - 63
10400 Could not find the file necessary to display the printer error/attention messages. ............................ 2 - 64
10402 The Paper Setup was not executed. Would you like to start printing? ............................................. 2 - 64
10403 An error occurred in print process. .................................................................................................... 2 - 65
10500 For details about corrective actions of 10500s attention message, see the Format Creation Software
Operator's Manual. ......................................................................................................................................... 2 - 66
10550 Replace the paper. ............................................................................................................................. 2 - 66

Scanner........................................................................................................................... 3 - 2
6463 Scanner data receive error ..................................................................................................................... 3 - 2
viii
Software.......................................................................................................................... 3 - 3
6803 Language version of message data is incorrect. Message display in English. ..................................... 3 - 3
6831 Image correction error ........................................................................................................................... 3 - 3
6832 Image composition error ........................................................................................................................ 3 - 3
6833 Image process log output error .............................................................................................................. 3 - 3
6900 Main control system error. .................................................................................................................... 3 - 3
6907 The file was not found. .......................................................................................................................... 3 - 3
6913 System was shut down forcibly. Restart the system. ........................................................................... 3 - 3
6930 Failed to register the order. .................................................................................................................... 3 - 3
6932 Template data is abnormal. .................................................................................................................... 3 - 3
Edit.................................................................................................................................. 3 - 5
9000 Edit mode System error. ....................................................................................................................... 3 - 5
9002 Edit mode Image data error. ................................................................................................................. 3 - 5
9003 Edit mode Image read error. ................................................................................................................. 3 - 5
Bravo, Rimage ................................................................................................................ 3 - 6
9350 The setting file could not be read. Start by default setting. .................................................................. 3 - 6
9351 DLL version is incorrect. ....................................................................................................................... 3 - 6
9354 PTIF.DLL process response error. ........................................................................................................ 3 - 6
9356 The selected order was not deleted. ....................................................................................................... 3 - 6
9357 Failed to write to the CD. ...................................................................................................................... 3 - 6
9358 PTBurn system error. ............................................................................................................................ 3 - 6
9359 Tray Operation error. Press the Ink Cartridge button on the Bravo. .................................................... 3 - 6
9360 The ink cartridges were not found. Open the cover of the Bravo and press the Ink Cartridge button. Make
sure the cartridges are installed. ....................................................................................................................... 3 - 6
9361 Bravo Internal Printer communication error. Press the Ink Cartridge button of the Bravo. ................ 3 - 6
9362 The media was not picked. Press the Ink Cartridge button of the Bravo. ............................................ 3 - 6
9363 Arm operation error. Press the Ink Cartridge button of the Bravo. ...................................................... 3 - 6
9364 Arm Picker error. Press the Ink Cartridge button of the Bravo. ........................................................... 3 - 6
9365 There are no user authorizations on the personal computer. Login as Administrator, and restart the
software. ........................................................................................................................................................... 3 - 6
9366 PTBurn Internal Software error. Restart the software. ......................................................................... 3 - 6
9367 CD-R drive for Bravo was not found. Disconnect all the cables from the Bravo (including power supply).
Then reconnect all the cables to the Bravo and restart the computer. .............................................................. 3 - 6
9369 The Bravo Utility was not started. ......................................................................................................... 3 - 6
9370 The PTBurn was not started. ................................................................................................................. 3 - 7
9371 The shared folder of PTBurn could not be accessed. ............................................................................ 3 - 7
9373 Job history information file error. ......................................................................................................... 3 - 7
9374 An error has occurred when data writing was executed on the Bravo. ................................................. 3 - 7
9375 The media was not picked. Remove the media and turn ON the power supply of the Bravo. ............. 3 - 7
9376 The error occurred in the Bravo. ........................................................................................................... 3 - 7
9380 Rimage CD/DVD Publishing Systems was not started. ........................................................................ 3 - 7
9381 Failed to access the shared folder of Rimage CD/DVD Publishing Systems. ...................................... 3 - 9
9382 Could not find any template for label printing. ..................................................................................... 3 - 9
ix
Main Controller.............................................................................................................. 3 - 10
15000 System error. ..................................................................................................................................... 3 - 10
15001 USB hardware key was not detected. Confirm that the hardware key is connected. ...................... 3 - 10
15002 There is insufficient space on the hard disk. Delete the unnecessary file(s). ................................... 3 - 10
15003 The drive specified for image storage is not available. Confirm the drive setting. ......................... 3 - 11
15005 Failed to retrieve images. Check the specified destination and retry. ............................................. 3 - 11
15006 An abnormality occurred in the database. ......................................................................................... 3 - 11
15007 An error occurred in the Printer. ........................................................................................................ 3 - 12
15300 Failed to initialize the data. ............................................................................................................... 3 - 12
15301 Failed to read the data. ....................................................................................................................... 3 - 12
15302 Failed to write the data. ..................................................................................................................... 3 - 12
15500 For details about corrective actions of 15500s error message, see the Format Creation Software
Operator's Manual. ......................................................................................................................................... 3 - 13
15550 An error occurred on the printer. For detail, refer to the screen of the printer driver. .................... 3 - 13
15551 System error. ..................................................................................................................................... 3 - 13
4.1 Deleting and moving a file............................................................................................... 4 - 2
4.1.1 Deleting files on the File Delete display ....................................................................................... 4 - 2
4.1.2 Moving or deleting files with the Windows operations ................................................................ 4 - 3
5. Quick Reference
5.1 References of common inquiries .................................................................................... 5 - 2
5.2 A streak appears on the Judgment Display and prints. .................................................. 5 - 4
5.3 Blackish blur appears on the prints................................................................................. 5 - 5
5.4 Common inquiries for starting up/closing down .............................................................. 5 - 6
5.4.1 How to handle the corrective action for a (planned) power outage .............................................. 5 - 6
5.5 Inquiries about front print ................................................................................................ 5 - 7
5.5.1 Printing the front print on the image from the digital camera ....................................................... 5 - 7
5.5.2 Deleting the front print from the print for the particular customer order ...................................... 5 - 9
5.5.3 Deleting the front print from the print for the particular customer order .................................... 5 - 10
5.5.4 Deleting the front print of all the prints (if using digital camera) ............................................... 5 - 10
x
1
1. Error and Attention
messages
This chapter explains error/attention messages and screens.
1–1
1.1 If the Error/Attention display is shown
1.1.1 Error/Attention display

If any trouble occur, an error message appears on the Error/Attention display, and if an error requiring a simple action
occurs, such as incorrect operation or an opened cover, an attention message appears.
Example: Error/Attention display (Attention message)
1 2 3
If this error recurs, consult your technical representative.

6
10 S088168
The numbers in the table below correspond to those in the illustration above.
No. Name Explanation

1 Error/Attention number Each error and attention message is provided with an error/attention number.
tab If two or more error/attention messages are shown, the number of tabs
corresponding to the number of the errors/attentions are shown. Click all the tabs
displayed and check the messages.
2 Sub-number Some error/attention messages have a five-digit sub-number besides the
error/attention number. Sub-number is necessary for service personnel, so this
manual does not explain the details about it.
3 Right and left buttons Displays if two or more Error/Attention number tabs are shown.
Click to display the right tab.

Click to display the left tab.
4 Volume Adjusts the volume sounded when a message is shown.
Clicking Volume displays the adjusting menu. Select one from five levels.
5 Message Displays the details of the message.
1–2
No. Name Explanation

6 Corrective action Displays the outline of corrective actions.
outline For corrective actions, see Chapter 2 Corrective actions for Attention messages
or Chapter 3 Corrective actions for Error messages according to each
error/attention number.

7 HELP button Displays the guidance of corrective actions.
8 Operation buttons Only operations displayed on the operation buttons can be performed until the
Error/Attention message is closed.
The operation button shown above is an example. The displayed buttons vary
depending on the condition.
" YES
This button is displayed in most error and attention messages.
Click this button after performing corrective actions to close the
Error/Attention display. (If the error remains unsolved even though the
corrective action has been taken, the message is not closed.)
" NO
To make this button active, click the Silent button while an error message is
displayed.
9 Minimize button Minimizes the Error/Attention display and stops the alarm.
10 Silent button Stops the alarm.
1.1.2 Corrective actions for Error/Attention messages
1. When the alarm sounds, click Silent to clear the alarm.
Example: Error/Attention display
S088168
2. Click HELP.
Example: Error/Attention display
S088168
The HELP display is shown.
3. Take the corrective actions shown on the HELP display.
4. If the same error or attention message is shown repeatedly, or the error or attention message
cannot be closed even after the corrective action has been performed, consult your technical
representative.
IMPORTANT
• Write down the error/attention number, sub-number and message in advance. This information is
required by your technical representative.
1–3
1.1.3 If two or more Error/Attention messages are shown at the same

time
If two or more error and/or attention messages are shown simultaneously, the number of tabs corresponding to the number of
the errors and/or attentions occurred are shown on the same display.
Click all the error/attention number tabs and check the messages. If corrective actions for several messages can be performed
simultaneously, do so.
If turning off the power supply to take corrective actions
Click all the error and attention number tabs and write down the contents before turning off the power supply.
When the power supply is turned off to take corrective actions, the unsolved error and/or attention messages are cleared.
1–4
2
2. Corrective actions for
Attention messages
This chapter describes the corrective actions to take if an attention message is
shown.
2–1
Printer
1012 — 1040
Printer
1012 The print channel is not set. Confirm the print channel.
Corrective action
This message appears when output type is not selected from Print, Index Print, Output Media.
1. Click YES.
The attention message is closed.
2. Select the output type from Print, Index Print, Output Media.
When starting the print processing
Start the print after selecting proper output type from Print, Index Print, Output Media.
When the print channel has been selected
Register a print channel after selecting one or more output type from Print, Index Print, Output
Media.
1018 Would you like to stop processing?

Corrective action
This attention message is shown when clicking NO button on the judgement display to cancel the operation.
1. Click YES.
Exit the judgement display.
1032 One moment please. . .

Corrective action
This message is shown when the internal processing is being performed. Wait until the attention message
disappears.
1040 Press the [ORDER] key.

Corrective action
This message appears when you bring up another display when the work, e.g. index prints are ready to be
made or data is ready to be saved to the storage media, is stored in a waiting state.
When counting up the order and outputting the index print or saving to the media
1. Press the (ORDER).
The attention message is canceled, and the order is counted up. Also, the index print is output or the
data is saved to the media.
After the work is completed, you can bring up another display.
When not counting up the order (the index print is not output or the data is not saved to
the media)
1. Click YES.
You cannot bring up another display until the order is counted up.
2–2
Printer
1050 — 1080
1050 Additional Picture CD's cannot be made in this order. Press the
[ORDER] key.
Corrective action
This message appears when the number of image exceeds the frame number which can be saved in a Picture
CD.
1. Click YES.

If the input media is a film, the film is output.
The data scanned before except for the current data will be written to the Picture CD.
3. Ejected film or the set storage media is saved in the other Picture CD.
1079 If you would like to make a Picture CD, using the current data, press
the [ORDER] key.
Corrective action
When the auto order is ON and the order is counted up, this message appears.
When making the Picture CD (the order is counted up)

The order is counted up and the attention message disappears. Picture CD is made.
When not making the Picture CD (the order is not counted up)
1. Click YES.
1080 Unable to accept additional processing at this time. Press the

[ORDER] key.
Corrective action
This message is shown if an order has 10000 or more frames.
A set of data that contains the 10000th frame is not read. (For films, data of one roll film is not read. For
storage media, data of the number of images read in one operation by clicking Start is not read.)
NOTE
• Even if the attention message is shown and data reading stops, the process for 9999 frames can be
continued as the same order.
When counting up orders

Printing or writing to a storage media is carried out.
When processing data as one order

1. Click YES.
2. Reads data for less than 10000 frames.
2–3
Printer
1095 — 1095
1095 Unable to accept additional processing at this time.

Corrective action
Appears if Print on the Judgement Display of F: Functions is clicked but the number of frames in the
same order is or exceeds 10,000.
1. Click YES: OK.

The image will not be printed.
2. Complete processing the order and click F3 ( ).
Images that follow the image which was not printed on the Judgement display will be processed
normally.
3. Scan/read again the data of the image which you want to print.
2–4
Scanner
1302 — 1457
Scanner
1302 Would you like to stop scanning?

Corrective action
This attention message is shown when (NO/STOP) or STOP button is clicked while scanning.
To stop scanning
1. Click YES.

NOTE
• When a film is being scanned, the film is ejected.
To continue scanning
1. Click NO.
The attention message is canceled and you can continue scanning.
1401 Attach the Film Carrier.

Corrective action
1. Attach the appropriate film carrier for the film to be processed.

• For details about how to attach the film carrier, see the Starting Guide of the scanner.
1438 Set the attachment.

Corrective action
1. Attach the appropriate attachment for the film to be processed.

• For details about how to set the attachment, see the MFC Operator's Manual of the scanner
option.
1456 Could not start the scanner.

Corrective action
This attention message is shown when the application for the scanner cannot be started up.
1. Click YES.
2. Reinstall the scanner maintenance application.
• For a scanner installed by the customer, reinstall the maintenance application referring to the
scanner installation manual.
• For a scanner installed by our service personnel, consult your technical representative.
1457 The scanner has canceled processing. Processing will quit.

Corrective action
This attention message is shown if any Attention or Error occurs in the scanner while scanning the film.
2–5
Scanner
1457 — 1457
1. Click YES.
2. Take the corrective actions for the Attention or Error.
3. Scan the film again.
2–6
Storage media
1501 — 1503
Storage media
1501 The media is write protected.

Corrective action
This message appears when the media is write protected.
Unlock the write protect for the media shown on the display and insert it to the media drive again.
1. Remove the media.

2. Confirm that data can be saved to the media, and release the write protection.
• For the write-protect function, see the Operator's Manual ☞ 1.1 Usable media and file types.
Media that cannot be used
Prepare an available media.
3. Click YES.
The attention message 1511Write the data. Set the media. is shown.
4. Insert the media into the media drive again.
5. Click YES on the Attention 1511.
The attention message will be canceled and image saving will start.
1502 Replace the media.

Corrective action
This message appears when the media for image saving is full.
NOTE
• For CD-R/RW, if the data size is larger than the value of Media Capacity configured in the Writing
Setting tab on the Output Media screen, this attention message is shown when its capacity becomes
full.
To continue the operation after replacing the media

1. Remove the media.
2. Insert new media into the media drive.
3. Click YES.
The attention message is canceled and you can continue the operation.
To stop the operation

1. Click NO.
The attention message is canceled and the operation stops.
IMPORTANT
• The cancelled order is moved to the Processed order. When saving the image data to
storage media again, reorder the image data from the Processed order.
1503 The appropriate file was not found.

Corrective action
This message appears when no media is inserted in the media drive or the media has no image.
1. Click YES.
2. Remove the media if it is in the drive.
2–7
Storage media
1505 — 1508
3. Insert the media that has image files.

For HD, select the folder that has image files.
4. Read the files again.
IMPORTANT
• This message appears if reading processing is started by clicking the Start button
immediately after the storage media is inserted. It takes about 10 seconds before the
EZ Controller recognizes that the storage media is inserted. After inserting the storage
media, wait a second before you start reading processing.
1505 Exif Information could not be read.

Corrective action
This message appears when the Exif information on the read image data is broken.
1. Click YES.
NOTE
• The following functions are not performed when processing the image of which Exif
information is broken.
• Digital Image Auto Correction (Digital Camera)
When processing the image data, the automatic correction using Exif information cannot be
performed. When you perform automatic correction of the image data of which Exif
information is broken, set Digital Image Auto Correction (Others) to valid and process it.
• For details about the procedures, see the Operator's Manual ☞ 4.3.8.3 Digital Image
Auto Correction.
• Exif Printing Specification
The date of Exif information is not printed as a front print.
1508 There are some files that could not get written to the media. Would
you like to stop processing?
Corrective action
NOTE
• The media copy cannot be processed on the conditions below.
• ”, ∗, /, :, <, >, ?, \, | are used in the file or folder name.
• 65 or more characters are used for file or folder name.
To cancel the process

1. Click YES.
The media copy is interrupted.
IMPORTANT
• In this case, media copy is not processed for a file with normal name, either.
To continue the process

1. Click NO.
The attention message is canceled and you can continue media copy.
The files or folders with the names which cannot be copied and also the files in them are not copied.
2–8
Storage media
1510 — 1513
1510 Read the data. Set the media.

Corrective action
1. Insert the media indicated on your screen into the media drive.
2. Click YES.

1511 Write the data. Set the media.
Corrective action
When you save the data to the storage media immediately

1. Insert the media indicated on your screen into the media drive.
2. Click YES.
To interrupt the operation

1. Click NO.
The attention message disappears and the operation is canceled.
IMPORTANT
1512 Data was not read from the media.

Corrective action
1. Click YES.
2. Read the data again.
If this message still appears, it is considered that the storage media format is not compatible with the
EZ Controller. Therefore the data in the storage media cannot be read.
1513 Data was not written to the media. Format the media?
Corrective action
This message is shown in the conditions below.
• The storage media has not been formatted.
• The format of the storage media is not compatible with the EZ Controller.
IMPORTANT
• Formatting will permanently erase all the data on a media. Before formatting, make sure the
storage media does not contain the data you may need.
To format the media

1. Click YES.
The attention message is canceled, and the Format display appears.
2–9
Storage media
1515 — 1515
2. Click Start.
Example: Format display (floppy disk)
G050616
3. Click OK.
It starts formatting.
G050617
4. Click OK.
G069149
5. Click the Close button in the Format display.

Starts saving data.
To save data without formatting after replacing the media

1. Replace the storage media with another one.
2. Click Retry.
This message will appear again if the data cannot be saved.

1. Click NO.
IMPORTANT
1515 Data is too large to write.

Corrective action
This message appears when the data is too large for the media.
2 – 10
Storage media
1516 — 1517
1. Click YES.
Image saving to media has been canceled.
2. Do one of the following to try again.
" Using another media
" Use a media that has larger capacity.
For example, change the storage media of 256 MB to 512 MB one.

IMPORTANT
• When using CD-R/RW or DVD, changing the value of Media Capacity in
Writing Setting tab on the Output Media screen is necessary.
• For details about configuring the Media Capacity settings, see the Operator's
Manual ☞ 6.15.5.2 Media Capacity.
" Use a different type of media with larger capacity.
For example, use CD-R instead of a floppy disk.
" Reducing data size
Following settings can be changed on the Output Media screen.
• For details about the procedures, see the Operator's Manual ☞ 4.2 Changing/creating print
channels [Print Channel Selection/Print Channel Setting].
" Change the file type to reduce the data size.
For example, use JPEG instead of Bitmap format.
" Degrade the image quality.
For example, change the setting value of the image quality to 85% from 95%.
" Reduce the image size.
For example, use 4BASE instead of 16BASE.
1516 Data is too large to read.

Corrective action
NOTE
• Data that meets any of the following conditions is not readable.
• Data with more than 66,560,000 pixels (for example 13,000 × 5,120 pixels) in total
For the RAW image, 16-bit TIFF and HD-Photo, the total number of pixels is a following size.
Data with more 55,910,400 pixels (for example 5,120 pixels × 10,920 pixels) in total
• Data with more than 5,120 pixels on both sides of width and height
In case of processing in the Edit Mode, these conditions are irrelevant.
• Either of length or width is beyond 13,000 pixels.
(For the RAW image, 16-bit TIFF and HD-Photo: 10,920 pixels)

1. Click NO.
To skip the image file which cannot be read

1. Click YES.
1517 Invalid image format. Failed to read.

Corrective action
This message appears when the image format file which is not supported by the EZ Controller is selected.
Make sure which image format is printable with the EZ Controller.
2 – 11
Storage media
1519 — 1520
NOTE
• For supported image formats, see the Operator's Manual ☞ 1.1.2 File formats that can be received and
saved.

1. Click NO.

1. Click YES.
1519 Data has been written to this media. Would you like to delete all the
written files?
Corrective action
To delete the data

1. Click YES.
The data of the CD-RW is deleted.
After it completes deleting the data, it starts saving the data in CD-RW.
To save the data by replacing the CD-RW without deleting the data
1. Replace the CD-RW.
2. Click Retry.

1. Click NO.
IMPORTANT
1520 Select the template.

Corrective action
This message is shown in the conditions below.
• When you registered a print channel for Album without selecting an Album template
• When processing Album Prints without selecting an Album template
When you registered a print channel without an Album template

1. Click YES.
2. Select the Album Template.
• For details, see ☞ Image Editing Operator’s Manual 3.2.1 Creating a special Print Channel.
2 – 12
Storage media
1521 — 1521
When you tried to produce Album Prints without selecting an Album template
1. Click YES.
2. Select the Album Template.
(1) Click the Album Template icon on the Order Display after setting a media that has the
Album Templates.

Example: Order Display
S5020-00-UM10
The Album Template Setting display appears by clicking the icon.
(2) Select the Album template.
• To select a template, start from Step 5 in ☞ Image Editing Operator’s
Manual 3.2.1 Creating a special Print Channel.
1521 Template information does not match to make the Album Print.
Corrective action
This message appears when you select an Album Template in the following conditions.
• When you selected a template that has no information files or image insertion areas
• When you selected a template that has an overlapped image insertion area
• When you used a template that has more than 40 image insertion areas
• When you selected a template other than an Album template
• When you selected an album template of which image inserting position is specified with round or
polygonal tool on the Template Information Correction display
Example: Template Information Correction display
Round and polygonal tool
S0300-00-UM71
When correcting the template information

1. Click YES.
2. Click Template Information File Correction.
S1006-00-UM99
3. Correct the Information file in the Template Information Correction display.

• For details, see ☞ Image Editing Operator’s Manual 7.1 Reading your template.
2 – 13
Storage media
1522 — 1528
When selecting the Album template again

1. Click YES.
2. ClickSelection to select a template after setting a media that has the Album
Templates.
• To select a template, start from Step 5 in ☞ Image Editing Operator’s Manual 3.2.1 Creating a
special Print Channel.
1522 Are you sure to print the previous frame except selected one?
Corrective action
This attention message is shown if the condition applies to any of the following.
• When changing the display from Judgment Display to 1 Frame Magnification display where you can
edit image (only when the input media is film)
• When clicking Print in Functions on the 1 Frame Magnification display regardless of the type of
input media
To continue the operation

1. Click YES.
The attention message is closed and the judgement for the previous frame except selected one is
completed, then printing starts.
The frame completing the judgement is shown in gray.

1. Click NO.
The attention message is closed. The 1 Frame Magnification display is not brought up.
1523 It was not registered as an option.

Corrective action
This message appears when you start printing with a media that has not been registered in the option
registration for either of input or output.
NOTE
• Any media that has not been registered as an option is not available for input or output. Canceling the
option registration shows this message for the media that is selected in the print channel.
Change the setting for both input and output media in a print channel appropriately after you cancel the
registration.
1. Click YES.
2. Select an appropriate media type for input and output on the Order Display to
start printing.
1528 Registered Print Type of Print Channel is not for normal printing.
Corrective action
This attention message is shown when the print sizes specified on the EZ Controller and the external
reception terminal are different when printing the image data which is saved in the storage media with the
external reception terminal with the EZ Controller.
2 – 14
Storage media
1529 — 1530
1. Click YES.
2. Change the print channel on the EZ Controller so that it supports the print channel
setting of the external reception terminal.
• For changing a print channel, see the Operator's Manual ☞ 4.2 Changing/creating print
• For confirming the print channel in the external reception terminal, see Operator's Manual of

the external reception terminal.
3. Read the media again and process it.
1529 Failed to read the bar code.

Corrective action
1. Click YES.
2. Check if the bar cord reader detector is not dirty.
Clean it with a blower brush if necessary.
3. Read the bar code again.
If reading fails again
1. Click YES.
2. Use the Order Number instead of the bar code to process the data.
If it fails to read the bar cord on another Order Sheet
Consult your technical representative.
1530 The data was not written to the Network Folder. Make sure a
Network Folder exists.
Corrective action
This message appears when the folder to save data to is not found on the hard disk when saving images to
the hard disk on the computer connected to the network.
1. Click YES.
2. Confirm the HD (hard disk) destination folder setting in the Writing Setting tab on
the Output Media.
Bringing up the display
Click F on the Controller Main Display. → Management Tool → (Enter the password,
if it has been registered.) → System management → Output Media → Click Writing
Setting tab on the Output Media screen.
2 – 15
Storage media
1531 — 1533
Example: Destination Folder Selection
S5080-00-UM04
3. Confirm that the destination folder exists in the PC hard disk which is connected to
the network.
• If it is not found, create a new folder.
• For specifying another folder to the destination, see the Operator's Manual
☞ 6.15.5.13 Destination Folder.
1531 The data was not written to the Network Folder. Make sure the
Network is connected.
Corrective action
This message appears when you save images to the PC hard disk which is connected to the network and the
network is not connected properly.
1. Click YES.
2. Confirm the HD (hard disk) destination folder setting in the Writing Setting tab on
the Output Media.
Click F on the Controller Main Display. → Management Tool → (Enter the password,
Example: Destination Folder Selection
S5080-00-UM04
3. Check if the PC that has the destination folder is connected in the network
properly.
1533 Data was saved to the storage media.

Corrective action
This message appears after the data was saved in the hard disk.
1. Click YES.
2 – 16
Storage media
1534 — 1536
1534 Data was not written to the Hard Disk. Would you like to delete the
image file(s)?
Corrective action
This message appears when hard disk space is full.
Delete unnecessary files on the hard disk or move them to the storage media.

To delete the file
1. Click YES.
The File Delete display will appear.
• For details, refer to ☞ 4.1.1 Deleting files on the File Delete display.
To move the file to the storage media

1. Click NO.
The attention message is canceled and it stops image saving.
IMPORTANT
2. Move the file to the storage media.
• For details, see ☞ 4.1.2 Moving or deleting files with the Windows operations.
3. Save the image data again.
1536 The data has already been written to this media. Format this media?
Corrective action
This message appears when you attempt to save data to a media that already has data.
IMPORTANT
• Formatting will permanently erase all the data on a media. Before formatting, make sure the
storage media does not contain the data you may need.
To format the media

1. Click YES.
The attention message is canceled, and the Format display appears.
2 – 17
Storage media
1537 — 1537
2. Click Start.
Example: Format display (floppy disk)
G050616
3. Click OK.
It starts formatting.
G050617
4. Click OK.
G069149
5. Click the Close button in the Format display.

Starts saving data.
To save data without formatting after replacing the media

1. Replace the storage media with another one.
2. Click Retry.

1. Click NO.
IMPORTANT

Corrective action
This message appears when the appropriate file could not be found.
2 – 18
Storage media
1539 — 1542
To read the next image file

Reads the next selected file without reading the unfound file.
1. Click YES.
To cancel reading all the image files

Reading the files from the storage media is to be canceled.

1. Click NO.
NOTE
• This message appears also when you remove a media while the image files are being read. Click the
NO button to read the files again after setting the media.
1539 The data has already been written to this media. Set a new media.
Corrective action
To save data to a new CD or DVD

1. Replace the CD/DVD with a new one.
2. Click YES.
Starts saving data to the CD/DVD.

1. Click NO.
IMPORTANT
1540 Data could not be written to the media. Confirm the media drive
setting.
Corrective action
This attention message is shown if the media drive setting that has been configured on the Output Media
display is different from the media drive setting on PC when saving image data.
1. Click YES.
2. Configure the drive settings again.
• For details, see ☞ 6.15 Registering the output media service [Output Media]in the Operator's
Manual.
1542 The same order number data already exists. Would you like to
overwrite?
Corrective action
This message appears when an order number is duplicated in saving data to a media or the hard disk.
2 – 19
Storage media
1543 — 1545
To overwrite the image data

1. Click YES.
The attention message is canceled and it starts saving.
To change the folder name and save the data

1. Click NO.
The attention message is canceled and it starts saving by adding a suffix number like _01 to the folder
name (the order number) automatically.
NOTE
• If the same folder name (the order number) exists, it automatically gives another number to it. It
is numbered as _01, _02, _03 and so on.
To stop saving
1. Click Cancel.
IMPORTANT
1543 This file is CMYK data. Color cannot be converted correctly. Would
you like to read the data?
Corrective action
This message appears when reading the JPEG file which is saved with CMYK format.
When reading the data

1. Click YES.
The attention message is canceled and reading the data starts.
IMPORTANT
• For prints from the data read in CMYK format, appropriate color may not be obtained.
When not reading the data

1. Click NO.
NOTE
• You can convert the data to RGB format to read it using the Adobe Photoshop.
1545 The image size aspect ratio is not correct. Data was not written.
Corrective action
This message appears when the data size is larger than the specified size in saving it to the media.
To cancel reading all images

1. Click NO.
Reading all images reading will be canceled.
2 – 20
Storage media
1546 — 1546
To continue the operation by reading other image data

1. Click YES.
The images, of which aspect ratio is out of range, are not read, and the other images are read.
NOTE
• The image with the following sizes cannot be read.
• The image aspect ratio which can be printed is limited depending on the output image size.

The attention message appears when the image size is beyond the following ratio.
Output image size Ratio (height:width)
1/4 Base 1.0:28.0
Base 1.0:14.0
4 Base 1.0:7.0
16 Base 1.0:3.5
- No limit *1
*1. When saving images to the Picture CD, the image aspect ratio of 1.0: 135.5 which can be printed is
limited.
• Follow the procedure below to write the skipped images.

• When not changing the aspect ratio
Change the output image size without changing the image aspect ratio.
• For details about the procedures, see the Operator's Manual ☞ 6.15.3.2 Output Image Size.
• When changing the aspect ratio
Edit the image using the Adobe Photoshop.
Edit the image so that the image width and height ratio applies to that of the output media.
1546 Data could not be written to the media. Confirm that the media
capacity matches the Media Capacity Setting.
Corrective action
This message appears when the data size is larger than the CD-R/RW capacity set in the drive.
1. Click YES.
IMPORTANT
2. Access Writing Setting tab on the Output Media screen.
On the Controller Main Display, click F. → Management Tool → (Enter the password,
Setting tab.
3. Select Output Media.
2 – 21
Storage media
1547 — 1549
4. Set the value of Media Capacity so that it becomes the same as the capacity of
inserted CD-R/RW.
S5080-00-UM03
5. Perform the operation again.
1547 Data was saved to the storage media. Remove the media.
Corrective action
1. Remove the media shown in the display.

2. Click YES.
1548 Hard disk is full. Would you like to delete the image file(s)?
Corrective action
This attention message is shown if the free space of hard disk drive is 4 GB or less when saving the image
data to the hard disk drive.
Delete unnecessary files on the hard disk or move them to the storage media.
To delete the file

1. Click YES.
The File Delete display appears.
• For details, refer to ☞ 4.1.1 Deleting files on the File Delete display.
To move the file to the storage media

1. Click NO.
2. Move the file to the storage media.
• For details, see ☞ 4.1.2 Moving or deleting files with the Windows operations.
1549 Data is too small to read.

Corrective action
This message appears when the data is too small to read.

1. Click NO.
To skip the file of which the capacity is too small

1. Click YES.
NOTE
• Data must have at least 32 × 32 pixels.
2 – 22
Storage media
1549 — 1549
• When saving images, the message also appears in the following conditions.
The condition depends on the output image size.
Output image size Conditions

1/4 Base When the shorter side of image is less than 32
Base pixels
4 Base
16 Base

- When the shorter side of image is less than 80
pixels
2 – 23
Network
1637 — 1643
Network
1637 Print Channel was not set. The order was not accepted.
Corrective action
This attention message is shown if the print channel specified on the external reception terminal is not
configured on the EZ Controller when receiving the order of the external reception terminal.
1. Click YES.
2. Set the print type to Normal Print in the print channel to the EZ Controller.
• For details about the procedures, see the Operator's Manual ☞ 4.2 Changing/creating print
3. Receive the order again.
1638 Print Type in the Print Channel Setting is not Normal Print. The
order was not accepted.
Corrective action
This attention message is shown if the print type of the print channel specified on the external reception
terminal is not normal print when receiving the order from the external reception terminal.
When selecting the print channel on the external reception terminal

1. Click YES.
The order is reserved.
2. Select the print channel whose print type is Normal Print on the external reception
terminal.
1639 Failed to read the DPOF file. The order was not accepted.
Corrective action
This attention message is shown if DPOF file that is added on the external reception terminal is not read
correctly when receiving the order from the external reception terminal.
1. Click YES.
2. Perform printing from the Order Display.
• For details about printing from the Order Display, see External Reception Terminal
Operator's Manual.

Corrective action
This attention message is shown if the image file is not found on the external reception terminal when this
system receives the order form the external reception terminal.
1. Click YES.
2 – 24
Network
1644 — 1646
2. Select the folder that has image files.

3. Read the files again.
1644 Exif Information was not read.

Corrective action

This attention message is shown when you receive the order from the external reception terminal, and the
Exif information of the read image is broken.
1. Click YES.
NOTE
• The following functions are not performed when processing the image of which Exif
information is broken.
• Digital Image Auto Correction (Digital Camera)
When processing the image data, the automatic correction using Exif information cannot be
performed. When you perform automatic correction of the image data of which Exif
information is broken, set Digital Image Auto Correction (Others) to valid and process it.
• For details about the procedures, see the Operator's Manual ☞ 4.3.8.3 Digital Image
Auto Correction.
• Exif Printing Specification
The date of Exif information is not printed as a front print.
1645 Data is too large to read.

Corrective action
This attention message is shown if the image data to be read is too large when receiving the order from the
external reception terminal.
NOTE
• Data that meets any of the following conditions is not readable.
• Data with more than 66,560,000 pixels (for example 13,000 × 5,120 pixels) in total
• Data with more than 5,120 pixels on both sides of width and height
• Data with more than 13,000 pixels on either side of width or height

1. Click NO.

1. Click YES.
1646 Invalid image format. Failed to read.

Corrective action
This attention message is shown if you select the file of the image format type that the EZ Controller does
not support when receiving the order from the external reception terminal.
Make sure which image format is printable with the EZ Controller.
2 – 25
Network
1647 — 1648
NOTE
• For supported image formats, see the Operator's Manual ☞ 1.1.2 File formats that can be received and
saved.

1. Click NO.

1. Click YES.

Corrective action
This attention message is shown if the specified image file is not found when receiving the order from the
To read the next image file

Reads the next selected file without reading the unfound file.
1. Click YES.
To cancel reading all the image files

Stop file reading.
1. Click NO.
Corrective action
This attention message is shown if the JPEG file saved in CMYK format is read when receiving the order
from the external reception terminal.

1. Click YES.
IMPORTANT
• For prints from the data read in CMYK format, exact color may not be obtained.

1. Click NO.
NOTE
2 – 26
Network
1649 — 1650
1649 The Aspect Ratio of image size is incorrect. Failed to write.

Corrective action
This attention message is shown if the image size exceeds the specified size when receiving the order from
the external reception terminal and saving the image data to the storage media.
To cancel writing all images

1. Click NO.

Cancels writing all images.
To write images except those relevant

1. Click YES.
Images of which aspect ratio is out of range are not written to but other images are written.
NOTE
• The image with the following sizes cannot be written.
• The image aspect ratio which can be printed is limited depending on the output image size.
The attention message appears when the image size is beyond the following ratio.
Output image size Ratio (height:width)

1/4 Base 1.0:28.0
Base 1.0:14.0
4 Base 1.0:7.0
16 Base 1.0:3.5
- No limit
• Follow the procedure below to write the skipped images.

• When not changing the aspect ratio
Change the output image size without changing the image aspect ratio.
• For details about the procedures, see the Operator's Manual ☞ 6.15.3.2 Output Image Size.
• When changing the aspect ratio
Edit the image using the Adobe Photoshop.
Edit the image so that the image width and height ratio applies to that of the output media.
1650 Data is too small to read.

Corrective action
This attention message is shown if the image data is too small to read when receiving the order from the

1. Click NO.
To skip the file of which the capacity is too small

1. Click YES.
NOTE
• Data must have at least 32 × 32 pixels.
• When saving images, the message also appears in the following conditions.
2 – 27
Network
1658 — 1702
The condition depends on the output image size.
Output image size Conditions

1/4 Base When the shorter side of image is less than 32
Base pixels
4 Base
16 Base
- When the shorter side of image is less than 80
pixels
1658 The Picture CD could not be created because there are more frames
than can be saved.
Corrective action
This attention message is shown if the number of frame or image which can be saved in a Picture CD
exceeds 999 when receiving the order from the external reception terminal.
1. Click YES.
The order is reserved.
2. Save 999 or less frames or images on one order at the external reception terminal.
1702 Meida is being written. One moment please. . .

Corrective action
This message appears when receiving the order with the storage media on the Order Display while saving
to the storage media.
1. Click YES.
2. Wait until the saving to the storage media is finished, and then perform the
receiving process.
2 – 28
Software
1860 — 1862
Software
1860 Service information is not set up. The writing will be canceled.
Corrective action
This attention message is shown if the service information for a output media setting is not set up when
saving the image.

1. Click YES.
IMPORTANT
2. Set the output media on the Output Media screen.
On the Controller Main Display, click F. → Management Tool → (Enter the password,
Setting tab.
• For details about the procedures, see the Operator's Manual ☞ 6.15 Registering the output
media service [Output Media].
1861 Accessing the media. The writing will be canceled.

Corrective action
This message appears if another image saving operation is being performed.

1. Click YES.
IMPORTANT
1862 The size specified in the DPOF information is not correct. Would
you like to read the file?
Corrective action
This attention message is shown when reading the order data with DPOF information whose specified
trimming size is abnormal (the trimming size is too small, etc).
To load the relevant image data without cropping

1. Click YES.
If the trimming size is abnormal, the image data is read without the trimming size.
To not load the relevant image data

1. Click NO.
2 – 29
Software
1901 — 1922
The image data with an abnormal trimming size is skipped, and the other image data is read.
1901 Selected optional function is not available. If you need to use,

Install it.
Corrective action
This message appears when the option software function is to be used after you uninstalled the optional
software.
1. Click YES.
2. To use the optional software again, install it.
1903 Proceeding. One moment please. . .

Corrective action
This message is shown when the process, such as printing or scanning, is being done.
Click YES and wait a moment.
1908 A Picture CD could not be made. Confirm the settings.

Corrective action
This message is shown if the print channel is set to except Normal print when making Picture CD.
1. Click YES.
2. Create Picture CD with Normal print print channel.
1922 Viewer Software was not found. Confirm the settings.

Corrective action
This message appears when the path to the viewer software cannot be detected.
1. Click YES.
2. Select the viewer software path in the Viewer Software for Windows, Viewer
Software for Macintosh or Deluxe Viewer Software Selection of Writing
• For details about the procedures, see the Operator's Manual ☞ 6.15.5.9 Viewer software for
Windows and for Macintosh.
• For details about the procedures, see the Operator's Manual ☞ 6.15.5.10 Deluxe Viewer
Software Selection.
3. Save the image data again.
IMPORTANT
2 – 30
Software
1926 — 1944
1926 Set the Media Print Paper Fitting in Frame Print to "Cut", "Overall" or "Real Size".
Corrective action
This message will appear if except for Cut, Overall and Real Size is selected for Media Print Paper
Fitting and Frame Setting.
1. Click YES.

2. In the print channel setting, select either of Cut, Overall or Real Size for the
Media Print Paper Fitting. Otherwise, configure Frame Setting to NONE.
1939 The String is too long to register.

1940 Invalid format. Failed to read.
Corrective action
• For details about the corrective action, see Attention message and the troubleshooting in the DVD
Writing Software Operator's Manual.
1941 Would you like to delete the selected Print Menu?

Corrective action
Deleting
1. Click YES.
The attention message is canceled and the data is deleted.
To not delete
1. Click NO.
1943 The setting has changed. Would you like to register?

Corrective action
To register
1. Click YES.
The attention message goes off and changed setting will be registered.
To not delete
1. Click NO.
The attention message is closed. Changed setting will be disabled.
1944 Appropriate Print Menu was not found. Stop the process.
Corrective action
This attention message is shown if the print menu using the print channel specified on the external reception
terminal is not configured (including the hide setting) on the EZ Controller when receiving the order from
the external reception terminal.
2 – 31
Software
1945 — 1967
1. Click YES.
2. Configure the print menu settings on the EZ Controller.
• For details about the procedures, see the Operator's Manual ☞ 4.1 Creating print menu and
changing the settings [Print Menu Setting/Print Channel Selection/Print Channel Setting].
1945 A tab where the Print Menu has not been set exists. Would you like
to continue?
Corrective action
To exit the Print Menu Setting display

1. Click YES.
The attention message is canceled and Print Menu Setting display disappears.
To not close the Print Menu Setting display

1. Click NO.
1947 The selected Print Channel is used as a Print Menu Icon. Would you
like to delete?
Corrective action
This message appears when you attempt to perform the process of Cut or Paste for the print channel
selected in the print menu.
To perform the process

1. Click YES.
The attention message is canceled, and the process (Cut or Paste) will be performed.
To cancel the process

1. Click NO.
1967 Input the Order ID.

Corrective action
This attention message is shown when inserting a film to the scanner on the Order Display or entering the
file selection of input media.
In addition, this attention message is shown when clicking Start on the Order Display (Normal
Operation) or Order Reservation Display when using T15/LS connection unit. In this case, the order ID
shows the Order Check Number.
This attention message is shown only when Manual is selected in Order number input method on the
Operator Selections (Order management tab) display.
• For details about settings, see the Operator's Manual ☞ 6.8.1.1 Order number input method.
2 – 32
Software
1977 — 1981
1. Enter the order number, then click OK.

1977 There is insufficient space left on the disk. Stop the process.
Corrective action
This message appears in the conditions below.

• There are too much images in one order.
• There is insufficient hard disk free space or memory for EZ Controller.
1. Click YES.
2. Start the work from the beginning.
Reducing the number of images in one order
(1) Start the work from the beginning.
For printing from a storage media
Reduce the number of selected image files at the File Selection display, and divide the order
into several orders.
For printing from a film
Divide the order into several orders to reduce the number of films in one order.
Increasing the hard disk free space for the EZ Controller

The free space of 3 GB or more for Drive C is required.
(1) Move and delete the unnecessary files.
(2) Start the work from the beginning.
1980 Failed to import the file. Confirm the file is correctly selected.
Corrective action
This message is shown if the file to be imported in the Short Cut Key tab on the Operator Selections
display is not a shortcut key setting file.
1. Click YES: OK.

2. After confirming that the selected file is a shortcut key setting file, import it again.
1981 Short Cut Key is selected overlapped.

Corrective action
This message appears if shortcut key settings overlap in Short Cut Key tab on the Operator Selections
display while YES: OK or other tab is clicked.
The overlapping shortcut key is displayed in the second line of the message. (Displays up to three.)
1. Click YES: OK.

2 – 33
Software
1995 — 1997
2. Configure shortcut key settings again so that they do not overlap.
1995 Processing an order. Cannot change this setting.

Corrective action
This attention message is shown when changing the following item on the Order Display without counting
up of the order after a order is completed.
• Print Method (PJP/PPI/AUTO)
• Edit Type (Postcard/Business Card/Multi/ID Photo/Tiling)
• Priority
• Order Number
• Output Media
• Select CT in the Input Media
1. Click YES.
2. Click (ORDER) to complete the order.
3. Change the setting.
1996 Processing the order. . . The setting data was not updated.
Corrective action
This attention message is shown when changing the setting data on the print channel or the Operator
Selections display in the Management Tool display without counting up of the order after a order is
competed
1. Click YES.
The setting data is not changed, and it is reserved. The following icon is shown in the lower left on
the Order Display.
G088709
2. Click (ORDER) to complete the order.

3. Click the icon shown in the procedure 1.
The attention message No. 1997 is shown to confirm whether to update the setting that is reserved.
4. Click YES on the No. 1997 display.
The attention message is closed. The setting that is reserved is updated.
1997 Setting data will be updated.

Corrective action
This attention message is shown when clicking the following icon at the lower left on the Order Display
after the attention message 1996 is shown.
G088709
1. Click YES.
2 – 34
Software
1997 — 1997
The setting data on each screen in the Management Tool display is updated.
2 – 35
Edit
4001 — 4004
Edit
4001 Are you sure about deleting?

Corrective action
This message appears when the following operations are performed.
• The area made in Template Information Correction display is to be deleted.
• All the areas are to be deleted in Template Information Correction display.
• The Customer Information data is to be deleted.
• The phrase data is to be deleted.
• The saved image data is to be deleted.
Deleting
1. Click YES.
The attention message is canceled and the data is deleted.
To cancel
1. Click NO.
4002 Red Eye Correction cannot be executed no more.

Corrective action
Red Eye Correction can be performed up to 20 times per 1 image. This message is displayed when the
number exceeds this limit.
1. Click YES.
4003 Image cannot be inserted into the specified position.

Corrective action
This message appears when an image is dragged and dropped at a place other than the area for image
combining on the template.
1. Click YES.
2. Drag and drop the selected image to the combining position (the white and gray
mesh part).
4004 Graphics are too large to insert.

Corrective action
This attention message appears if the image size is too large to insert illustration and logo.
1. Click YES.
2. Reduce the graphic size using the Adobe Photoshop.
NOTE
• To use the Adobe Photoshop, quitting the Edit mode is required.
2 – 36
Edit
4006 — 4015
To save the image you are editing, perform Image Save. You can read the image and edit it
again later.
• For details of Image Save, see ☞ Image Editing Operator’s Manual 5.19 Saving the
displayed image as data.
3. Insert the graphic again.

4006 Prints cannot be made with this Print Channel. Select a Print
Channel using a larger paper width.
Corrective action
This message appears when the print size is larger than the specified paper size.
1. Click YES.
2. Select the print channel with a larger paper size or change the paper width and
paper advance length for the print channel.
NOTE
• To change the print channel, you need to quit the Edit mode.
again later.
3. Perform operation again.
4010 Specify the image area.

Corrective action
1. Click YES.
2. Specify the area to combine the image using Area Setting Tool in the Template
Information Correction display.
S0300-00-UM59
• For details, see ☞ Image Editing Operator’s Manual 7.1 Reading your template.
4015 Selected file already exists.

Corrective action
1. Click YES.
2. Save the file with another name.
2 – 37
Edit
4017 — 4020
4017 The head and jaw position is opposite, or the selected area is too
small.
Corrective action
This message appears when the head and jaw positions are opposite, or the selected area is too small.
1. Click YES.
2. Reset the head jaw position.
4018 Would you like to quit the Edit Mode?

Corrective action
This message appears when an attempt is made to quit the Edit Mode while operating in the mode.
To quit the Edit Mode

1. Click YES.
The attention message is canceled and the edit mode is quit.
Not to quit the Edit Mode

1. Click NO.
4019 If you Import, all customer information will be deleted. Are you sure
you want to Import?
Corrective action
This message appears when reading the Customer Information File which is outputted via Export.
IMPORTANT
• If the file is read, all the current Customer Information data will be deleted.
To keep the current Customer Information data, click NO to cancel reading. Then carry out the
Export and Reading.
1. Click YES.
The attention message is canceled, and reading file display appears.
4020 Failed to write the file.

Corrective action
This message appears when the Customer Information data cannot be written.
1. Click YES.
2. Write it again.
2 – 38
Edit
4021 — 4025
4021 Failed to read the file.

Corrective action
This message appears when the Customer Information data cannot be read.
1. Click YES.
2. Read it again.

4023 Image magnification ratio or reduction ratio is out of range.
Corrective action
This message appears when the zoom rate of the image cropped in the Cropping Mode is not within the
range from 10% to 400%.
1. Click YES.
2. Crop it again.
4024 Select the layer.

Corrective action
1. Click YES.
2. Select a layer to be used in the Template Information Correction display and put
a check mark to the layer.
Example: Template Information Correction display
S0300-00-UM71
4025 This template has more than 16 layers. This template cannot be
used.
Corrective action
This attention message appears when the template, which has 17 or more layers created with Adobe
Photoshop, is selected.
NOTE
• Only the template which contains up to 16 layers can be edited on the EZ Controller.
1. Click YES.
2. Stop the operation, and edit the template using Adobe Photoshop so that it
contains 16 layers or less.
2 – 39
Edit
4026 — 4027
3. Read the template again.
4026 The image size is too large to insert.

Corrective action
This attention message appears if the image size is too large to insert when inserting the graphics such as
illustration or logo.
1. Click YES.
2. Reduce the graphic size using the Adobe Photoshop.
NOTE
again later.
4027 The same data already exists. Would you like to overwrite?
Corrective action
This message appears if there is already a file with the same name and the same last-saved date when you
attempted to save an image data.
The image data name is displayed in the last line.
When overwriting the image data

1. Click YES.
The image data is to be overwritten.
When not overwriting the image data

1. Click NO.
When saving the data with another file name

(1) Read the image data.
Select Image Read for Input on Order Display, and click Start.
(2) Select the corresponding image data, and click OK.
(3) Click Image Save.
(4) Enter another name, and click OK.
When not saving the data

(1) Cancel image data saving.
2 – 40
Edit
4028 — 4031
4028 Failed to export the Image Save File.

Corrective action
This message appears when the image data could not be copied to the storage media properly.
1. Click YES.
2. Copy the image data to the storage media again.

4029 The drive is empty.
Corrective action
This message appears when you attempt to copy the image data to the storage media or read the image data
from the storage media without inserting the media to the drive.
1. Click YES.
2. Insert a storage media into the drive.
3. Perform the operation again.
4030 Failed to delete the Exported Image Save Data.

Corrective action
This message appears when the media is write protected.
The image data name that cannot be deleted is displayed in the last line.
1. Click YES.
2. Remove the media to unlock the write protect.
3. Insert the media to the drive again, and delete the image data.
4031 There is insufficient space left on the disk.

Corrective action
This message appears when there is insufficient space left on the media or in the hard disk for saving or
reading image data.
1. Click YES.
2. Stop your operation.
3. Perform one of the following operation.
• Replace the media with one that has sufficient space.
• Delete or move unnecessary files in the media or the hard disk.
4. Read or save the image data again.
2 – 41
Edit
4032 — 4035
4032 Template size is too large to read.

Corrective action
This message appears when the template to be read is in the following conditions.
• It is above 3700 pixels on both sides.
• It is above 11000 pixels on one side.
1. Click YES.
2. Stop your operation and reduce the template size with the Adobe Photoshop.
3. Read the template data again.
4033 Vertical templates cannot be used to make frame prints. Select a

horizontal template.
Corrective action
1. Click YES.
2. Stop your operation and edit the template with the Adobe Photoshop so that it
would be horizontally oriented.
NOTE
• For details about the conditions for making templates, refer to ☞ Image Editing Operator’s
Manual 7.2.1 Precautions when making the template.
3. Read the template data again.
4034 A pupil could not be detected in the specified area.

Corrective action
1. Click YES.
2. Select the eye to be corrected again.
4035 Additional phrases could not be saved.

Corrective action
A maximum of 999 phrases can be saved. This message is displayed when the number exceeds this limit.
1. Click YES.
2 – 42
Edit
4036 — 4038
Registering a new phrase

1. Register a new phrase after deleting some phrases registered on the Phrase
Read display.
• For details about the Phrase Read display, refer to ☞ Image Editing Operator’s
Manual 6.2.13 Reading the registered fixed form sentence.

4036 The image size is too small to insert.
Corrective action
This attention message appears if the image size of illustration and logo is too small to insert.
NOTE
• The minimum image size is 32 × 32 pixels.
1. Click YES.
2. Enlarge the graphic using the Adobe Photoshop.
NOTE
again later.
4037 The same file name already exists. Would you like to overwrite?
Corrective action
This message appears if there is already a file with the same name when you export the Customer
Information file in CSV format.
When overwriting the Customer Information

1. Click YES.
The Customer Information is overwritten.
When not overwriting the Customer Information

1. Click NO.
2. Save the file with another name.
Corrective action
This message appears when reading a JPEG file that has graphics of illustration or logo saved in CMYK
format.
2 – 43
Edit
4040 — 4041

1. Click YES.
IMPORTANT
• When printing the data which is read in CMYK format, the correct color may not be
obtained.

1. Click NO.
NOTE
4040 The database was not changed. Confirm the property of each field.
Corrective action
This message is displayed when a file such as a Customer Information File has some inappropriate contents
for the property setting of the field's data type in the database.
For example, data has been input in the field of which data type is set to Value or nothing has been input in
the field that does not permit being blank.
NOTE
• When you edit the file for the database using a commercially available application, register the contents
according to the property setting of the field's data type. The field's data type should be the same as that
of the original database.
1. Click YES.
2. Quit the process and reedit the database file.
4041 A form larger than the print size cannot be used.

Corrective action
This attention message appears when the multiple form larger than the print size is selected in the print
channel.
When printing with the current print size

1. Click YES.
2. Select the appropriate multiple form or create a new form.
When printing with the current multiple form
1. Click YES.
2. Select the print channel of the print size which suits the current multiple form.
2 – 44
Edit
4042 — 4045
4042 Single Form is not positioned.

Corrective action
1. Click YES.
2. Allocate one or more single form in the editing area.

4043 A Single Form protrudes from the Print Area.
Corrective action
When changing the single form which is positioned

1. Click YES.
2. Put the single form inside the printing area.
When changing the paper setting
1. Click YES.
2. Change the paper setting.
IMPORTANT
• When the paper setting is changed, the current single form is deleted.
• For details, see ☞ Image Editing Operator’s Manual 4.4.5.1 Creating and editing the form for
ID Photo.
4044 Single Form is overlapped.

Corrective action
1. Click YES.
2. Put the single forms so that they do not overlap.
4045 No more than three Single Form types can be positioned.

Corrective action
1. Click YES.
2. Put the single forms (up to three kinds).
2 – 45
Edit
4046 — 4048
4046 When the Paper Setting is changed, the current position information
is canceled.
Corrective action
When changing the paper setting

1. Click YES.
The paper setting is changed.
IMPORTANT
• When clicking YES to register the paper setting, current single form position is
canceled.
When not changing the paper setting

1. Click NO.
2. Click Cancel.
The paper setting is not changed.
4047 The selected font was not found.

Corrective action
It is displayed when the specified fonts (size and type of letters) cannot be found as described below.
• The font specified for the letter area cannot be found on the letter inputting display
• The font specified for the letter area cannot be found while the images are read
• The font specified for the letter area of the frame cannot be found when printed with a frame
When changing the font (size and type of letters) for the letter area
1. Click YES.
2. Change the font of the letters in the letter area.
• For details, see ☞ Image Editing Operator’s Manual 6.2.5 Changing the font type.
When installing the font (size and type of letters) which is displayed in the attention
message
1. Click YES.
2. Install
the font (size and type of letters) which is displayed in the attention
message.
4048 The image size is too small to make a Test Print.

Corrective action
This message appears in case the image shown on the 1 Frame Magnification display is extremely small
due to Zoom Rate (when the shorter side of image is less than 32 pixels) and if you try to make Test Print of
it with that size.
2 – 46
Edit
4049 — 4049
1. Click YES.
2. On the 1 Frame Magnification display, increase the Zoom Rate to obtain larger
image.
3. Create Test Print again.

4049 No more items can be added.
Corrective action
When using the cross filter

You can produce up to 100 crosses per image. This message is displayed when the number exceeds this
limit.
1. Click YES.
When producing a new cross

(1) Register a new cross after deleting some crosses registered on the Cross Filter display.
• For details about the Cross Filter display, see ☞ Image Editing Operator’s
Manual 5.9 Printing using the cross filter.
When using the Soft Filter

You can specify up to 10 areas per image where correction is not applied. This message is displayed when
the number exceeds this limit.
1. Click YES.
When you specify a new area where correction is not applied

(1) After deleting some areas where correction is not applied specified on the Soft Filter
display, determine a new area where correction is not applied.
• For details about the Soft Filter display, see ☞ Image Editing Operator’s
Manual 5.8 Printing using the Soft Filter.
When Spot Correction is applied

You can apply Spot Correction up to 100 times per image. This message is displayed when the number
exceeds this limit.
1. Click YES.
For new Spot Correction application

(1) Apply Spot Correction to a new correction area after deleting some correction areas
corrected on the Spot Correction display.
• For details about the Spot Correction display, see ☞ Image Editing Operator’s
Manual 5.5 Reducing scratches or dust in the image.
When Tone Curve Correction is applied

Tone curve correction points can be added up to 10 (both of start and end points inclusive). This message is
displayed when the number exceeds this limit.
1. Click YES.
2 – 47
Edit
4053 — 4054
To add new points for Tone Curve Correction

(1) Add a new point for Tone Curve Correction after deleting some on the Tone Curve
Correction display.
• For details about the Tone Curve Correction display, see ☞ Image Editing Operator’s
Manual 5.6 Tone Curve Correction/Level Correction.
4053 Image Save Data was not found.

Corrective action
This attention message is shown if the image save data is not found when selecting the data on the Image
save data selection display.
1. Click YES.
4054 Image Save Data was not found. Stop the process.
Corrective action
This attention message is shown if the image save data is not found in the following status.
• When the order is reordered.
• When the display for editing the selected image save data is started.
1. Click YES.
2 – 48
Bravo, Rimage
4350 — 4360
Bravo, Rimage
4350 The input bin is empty. Set the media and press the Ink Cartridge
button on the Bravo.
4351 The quantity of ink in the color ink cartridge ran short. Open the
cover of the Bravo and press the Ink Cartridge button, then install
the new cartridge. When continuing processing without replacing

the cartridge, press the Ink Cartridge button.
4352 The quantity of ink in the black ink cartridge ran short. Open the
cover of the Bravo and press the Ink Cartridge button, then install
the new cartridge. When continuing processing without replacing
the cartridge, press the Ink Cartridge button.
4353 The quantity of ink in both ink cartridges ran short. Open the cover
of the Bravo and press the Ink Cartridge button, then install the new
cartridges. When continuing processing without replacing the
cartridges, press the Ink Cartridge button.
4354 The Bravo Top Cover is open. Close the cover.
4355 The shared folder of PTBurn is full. Wait until the writing of CD is
completed.
4356 The power supply of Bravo is not ON. Turn ON the Bravo.
4357 The data has already been written to this media. Set a new media.
4358 Write the data. Set the media.
Corrective action
• For details, see the Operator's Manual of Connection Software for CD-R Writing.
4360 The shared folder of Rimage CD/DVD Publishing Systems is full.

Wait until the writing of CD is completed.
Corrective action
• For details, see the Operator's Manual of Connection S/W for Rimage CD/DVD Publishing Systems.
2 – 49
Main Controller
10000 — 10003
Main Controller
10000 Are you sure you want to quit the application?

Corrective action
This message is shown when you attempt to quit the EZ Controller.
1. Click YES.
The attention message is closed and the controller quits.
10001 Are you sure you want to delete the order?

Corrective action
This attention message is shown when clicking Delete on the Controller Main Display.
1. Click YES.
The attention message closes and the selected printer is deleted. The deleted order is moved to
Processed Order.
If the order in the Processed Order is deleted, the order data is gone.
10003 Select the Same Service Name.

Corrective action
This attention message is shown when a different kind of the storage media is selected for writing orders to
a storage media on the Media Output Confirmation display.
1. Click YES.
2. Confirm the kind of the media to write data to by each order.
(1) Select the order to be confirmed and click Order Information.
Order Information button
S5001-00-UM09
The Order Information display is shown.
(2) Confirm the Output media type in the Order information tab.
S087835
2 – 50
Main Controller
10004 — 10006
(3) Click Back.

The Order Information display is closed.
(4) For other orders, confirm the kind of the media to write data to in the same procedures.
3. Select the same kind storage media to write data to again on the Media output
confirmation display.

S087834
10004 Processing of the print has been started. Failed to interrupt.

Corrective action
This attention message is shown when the order set the print processing order is interrupted.
The order whose print processing order is set cannot be interrupted.
1. Click YES.
10005 Invalid setting data is included. Check the print channel setting.
Corrective action
This attention message is shown if there are invalid settings in the selected print channel.
For example, this attention message is shown when the selected index format on the print channel is
overwritten with the index print format data that is created using the Multi Purpose Format Creation
Software.
1. Click YES.
2. Confirm the print channel setting.
10006 Could not start printing as the printer is not powered on.
Corrective action
This message is shown if the output printer is off-line and printing process cannot be carried out when
printing.
1. Click YES.
The relevant order are left in Controller Main Display.
2. Check the Status of the printer.
• Is the power supply of printer on?
• Is the LAN cable correctly connected?
2 – 51
Main Controller
10007 — 10008
If the printer is on-line, printing process starts.
10007 An order is in process. Would you like to stop processing?

Corrective action
This attention message is shown when the user attempted to tart the Start Up Checks, Daily Setup or Close
Down Checks during the order processing.
If canceling the order that is currently processed

1. Click YES.
The order that is currently processed is canceled, and each checking screen is shown.
If continuing the order processing

1. Click NO.
Carry out the Start Up Checks, Daily Setup or Close Down Check after the order processing is
completed.
10008 There are some devices for which closedown checks are not
completed. Are you sure you want to quit the application?
Corrective action
This attention message is shown when selecting Yes on Quit The Application in the items of EZ Controller
Close Down Checks if the Close Down Checks for printer or scanner are not completed.
If performing the Close Down Checks for printers or scanners

1. Click NO.
2. Select all printers or scanners (click the buttons to turn them green) of which Close
Down Checks are uncompleted, then click Execute.
The Close Down Check display of the selected device, perform the Close Down Checks.
Example: Closedown check menu display
S5001-00-UM06
If continuing the Close Down Checks to quit the EZ Controller

In this case, the Close Down Checks of scanner is not performed and the power supply is turned off.
If there is a keyboard for the printer, the Close Down Checks can be performed. If not, the Close Down
Checks cannot be performed.
Basically, quit the EZ Controller after the Close Down Checks of printer and scanner are completed.
1. Click YES.
Moves to the next item of the Close Down Checks.
2 – 52
Main Controller
10009 — 10010
10009 Printer information has been changed. Please update the printer
setting screen.
Corrective action
This attention message is shown if information of the machine type name that is sent from the printer and
that registered on EZ Controller are different when starting up the printer connected to EZ Controller.
1. Click YES.

2. Select the printer whose information of machine type name is changed, then click
Update on the Printer setting display.
On the Controller Main Display, click F. → Management Tool → System
management → Printer setting
Example: Printer setting display
S5114-00-UM00
10010 Confirm the media output setting.

Corrective action
This attention message is shown if you attempted to save orders whose Output Media Format settings of
output media service are different to a storage media, one is Input Image and the other is Input Image +
Printing Image.
1. Click YES.
2. Confirm the setting of Output Media Format.
On the Controller Main Display, click F. → Management Tool → System
management → Output Media → Output Image Setting tab
Example: Output Image Setting tab
S5080-00-UM01
2 – 53
Main Controller
10011 — 10012
3. Set the Output Media Format setting Input Image or Input Image + Printing
Image, so that the Output Media Format for both orders is the same, then
register the order again.
• For details, see ☞ 6.15.3.5 Output Media Formatin the Operator's Manual.
10011 There are remaining orders. Would you like to process with EZ
Controller?
Corrective action
This attention message is shown if you attempted to register the order even though there were no waiting
orders while the processing on the Controller Main Display had been stopped.
To continue the order registration

1. Click YES.
The processing on the Controller Main Display starts. You can continue the order registration.
To cancel the order registration

1. Click NO.
You can register the order when processing on the Controller Main Display restarts.
10012 Service name for media output is not present. Uncheck media
output.
Corrective action
This attention message is shown if there is no service name for media output when you reprocess the
processed order.
1. Click YES.
2. Deselect Output Media on the Reorder display, then reprocess the processed
order.
S090119
2 – 54
Main Controller
10013 — 10015
• For details about how to reprocess the processed order, see the Operator's Manual
☞ 2.7.2 Printing and saving processed orders again.
10013 It is not allowed to select the same order number.

Corrective action
This attention message is shown if you select the same order number as other order when saving several

orders to a storage media.
1. Click YES.
2. Select the order to be saved to a media so that no same order number can be
selected on the Media output confirmation.
Select the order to be

saved to a media.
S087834
• For details about how to save several orders to a media, see the Operator's Manual ☞ 3.7 Saving
several orders to a storage media.
10014 Destination disk is full. Check the free space.

Corrective action
This attention message is shown if there is no space in the HD or storage media that includes the folder of
where the data retrieved from the processed order is stored.
1. Click YES.
2. Delete the unnecessary data to increase the space on the HD or storage media
that includes the folder of where the image retrieved from the processed order are
stored.
IMPORTANT
• The image data that are retrieved from the processed order before this attention
message is shown are stored to the folder. If there are image data in the destination
folder, delete those data.
3. Retrieve the image data from the processed order again.
• For details, see ☞ 2.10 Retrieving image data from processed ordersin the Operator's Manual.
10015 Specified destination was not found. Would you like to retry?
Corrective action
This attention message is shown if the system cannot find the folder to save the image data retrieved from
the processed order. For example, the storage media is not inserted or it is write-protect.
2 – 55
Main Controller
10016 — 10019
To continue retrieving image data from the processed order

1. Confirm that there is the folder to save the image or the storage media is available.
2. Click YES.
The attention message is closed, then taking the image from the processed order starts.
To cancel retrieving image data from the processed order

1. Click NO.
10016 Images were retrieved successfully.

Corrective action
This attention message is shown when retrieving image data from the processed order is finished.
1. Click YES.
10017 An attention message is shown on the Printer.

Corrective action
This attention message is shown if the attention message in the LPS-24PRO is shown when the optional
LPS-24PRO Connection Software is used.
1. Carry out the corrective actions for closing the attention message in the LPS-
24PRO.
10019 There is insufficient space on the hard disk.

Corrective action
This attention message is shown if the space of the drive for image saving is 3 GB or less during the order
processing.
Drive for image saving is a drive configured in Image save location of the Order management tab on the
Operator Selections display.
To add the space in the drive for image saving

1. Delete unnecessary files on the drive for image saving.
Delete unnecessary files and free up the insufficient space indicated on the attention message.
2. Click YES.
The attention message is closed and you can continue the process.
To stop the order processing

1. Click NO.
2 – 56
Main Controller
10020 — 10021
10020 There is insufficient space on the hard disk.

Corrective action
This attention message is shown if the space of the C drive which EZ Controller is installed is 3 GB or less
during the order processing.
To add the space in the drive for image saving

1. Delete unnecessary files on the drive for image saving.

Delete unnecessary files and free up the insufficient space indicated on the attention message.
2. Click YES.
The attention message is closed and you can continue the process.
To stop the order processing

1. Click NO.
To pause the process on EZ Controller

1. Click Reserve.
The attention message is closed, and the order processing on EZ Controller stops for 60 seconds.
If the space of C drive is enough by deleting unnecessary files or completing the process on the
printer while the order processing on EZ Controller stops, the process restarts after 60 seconds.
10021 An error occurred while making print image. Processing will quit.
Corrective action
This message is shown while letters are entered on a Frame Print using a print channel in which Resolution
of Print Quality Setting is set to 640 dpi or more, because there are many other orders to be processed and
a heavy load is placed on the PC
1. Click YES.
The corresponding order cannot be processed. On the Controller Main Display, an icon indicating
the order cannot be processed is shown.
Icon for the order that cannot be processed

G088316
2. Click the appropriate order on the Controller Main Display so that the order is
shown in green.
2 – 57
Main Controller
10200 — 10201
3. Click Delete.
Delete button
S5001-00-UM13
The attention message No. 10001 is shown.
The attention message closes and the selected printer is deleted.
5. Process other orders to reduce load on the PC.
6. Register the order again.
10200 Additional scanning is not allowed as order number has been

incremented.
Corrective action
This attention message is shown if the order is changed when performing the following operation to be
performed Add Scanning on the Image Selection Screen in the Edit mode.
• When the Automatic Order is on, the order is automatically counted up.
• When F3 is pressed, and the order is counted up.
1. Click YES.
2. Confirm that the Automatic Order is off.
• For details, see ☞ 6.2.1 PJP/AUTO/PPI Automatic Orderin the Operator's Manual.
3. Perform the process again.
10201 Unable to hold the correction values as image size has been
changed.
Corrective action
If the size of next image is different from previous one, the correction value of the previous image is invalid
when Hold the correction values when inserting images. is set to ON on the Environment display in the
Edit mode.
1. Click YES.
2 – 58
Main Controller
10300 — 10304
The correction value of the previous image is not applied to the next image. The next image is shown
without the correction value.
10300 There is no data in the specified path. Specify the correct path.
Corrective action
This message appears if the appropriate backup data does not exist in the specified path when you attempt to

load backup data.
1. Click YES.
2. Specify the path again.
(1) Specify the path of the Input Media on the Reading and Writing Data display.
Click F on Controller Main Display. → Management Tool → System
management → Data management → Reading and Writing Data
Reading and Writing Data display
S5122-00-UM00
10302 Would you like to restart the EZ Controller to read the data?
Corrective action
This message appears when EZ Controller is restarted to read the backup data.
To continue to load the data

1. Click YES.
EZ Controller restarts.
To cancel
1. Click NO.
10304 Could not cancel as the end processing has started.

Corrective action
This message appears if the EZ Controller restarting operation to save the backup data cannot be stopped
because the process has been started.
1. Click YES.
2 – 59
Main Controller
10305 — 10307
10305 If you change the setting, you will have to set up the registered print
channel and the NetOrder destination printer again. Are you sure
you want to change the setting?
Corrective action
This message appears if the settings of a registered printer are changed on the Printer Setting display.
To change the printer settings

1. Click YES.
2. Change the printer settings.
• For details, see ☞ 7.2.2 Registering information of connected printersin the Operator's Manual.
3. Confirm and change the paper settings in the Print Channel Setting display
according to the changes of the printer settings.
• For details, see ☞ 4.3.2 Paper settingsin the Operator's Manual.
To cancel
1. Click NO.
10306 Cannot register the printer.

Corrective action
This message appears if a printer cannot be registered for any reason shown below on the Printer Setting
display.
• The printer name is not specified.
• There is another printer with the same name in a group.
• The group name and printer name are the same.
• The group name is not specified.
• The number of letters for the printer or group name exceeds the limit (12 in one-byte character).
• A main printer is not specified.
1. Click YES.
2. Configure the printer settings again.
• For details, see ☞ 7.2.2 Registering information of connected printersin the Operator's Manual.
10307 Set up the scanner.

Corrective action
This message appears if registering a print channel on the Print Channel Setting display without
configuring the Scan Setting when the input media is a type of film.
1. Click YES.
2 – 60
Main Controller
10308 — 10312
2. Configure the Scan Setting.

Click Scan Setting, then the scanner maintenance application is displayed. Configure the necessary
settings.
• For details, see the operator's manual of the scanner.
10308 The scanner you have selected is not installed. Select another

scanner.
Corrective action
This message appears if the maintenance application of the selected scanner has not been installed on the
Input Media display.
1. Click YES.
2. Select another scanner.
• For details, see ☞ 6.14 Registering the input media [Input Media]in the Operator's Manual.
10310 Cannot manipulate as order is being processed.

Corrective action
This message appears if the settings of the printer currently used for printing are changed on the Printer
Setting display.
1. Click YES.
Change the settings after the printing operation is finished.
10311 Printer registration has been changed. EZ Controller will restart.

Corrective action
This message appears if Back is clicked after a printer is added or deleted on the Printer Setting display.
1. Click YES.
10312 The main printer has been designated for this group. Would you
like to change the main printer?
Corrective action
This message appears if a printer is registered as the main printer in a group that another printer has already
been registered as the main printer on the Printer Setting display.
To register the newly added printer as the main printer

1. Click YES.
The printer is registered as the main printer.
2 – 61
Main Controller
10313 — 10315
To cancel
1. Click NO.
10313 Cannot delete the printer. Change the main printer.

Corrective action
This message appears if a printer to be deleted is registered as the main printer, and other printers are
registered in the same group on the Printer Setting display.
1. Click YES.
2. Select the main printer from the printers registered in the same group.
Select the Designate as the main printer check box.
Click F on Controller Main Display. → Management Tool → System management
→ Printer setting → Select a printer, then click Correction.
Example: Printer registration display
S5114-02-UM00
3. Delete the printer again.
10315 Printer information has been changed. Would you like to update
the information?
Corrective action
This attention message is shown if the information of the machine type name which is sent from printer and
that is registered on EZ Controller are different when updating the printer information on the Printer setting
display.
If the printer information is changed to the printer of different type from the current printer such as changing
the connection model, delete the current registration, then register the new printer.
To update the printer information

1. Click YES.
The attention message is closed. The printer information is updated.
To register the new printer with no update of printer information

1. Click NO.
The selected printer is deleted.
2 – 62
Main Controller
10316 — 10317
2. Register the printer again.

• For details, see ☞ 7.2.1 Registering an additional printerin the Operator's Manual.
10316 Cannot set up the scanner.

Corrective action

This attention message is shown when you attempted to register the type of input media to Film if the printer
of PRO specification is set for output printer on the Print Channel Selection display.
If using the printer of PRO specification:

1. Click YES.
2. Set the input media type other than Film,
3. Click OK.
The print channel is registered.
If setting the input media type to Film:

1. Click YES.
2. Click Output Selection to set the output printer other than PRO specification.
3. Click OK.
The print channel is registered.
10317 The print quality setting was changed. Some of the settings in print
channel were invalidated.
Corrective action
This message is shown if any condition below is met after Print Quality Setting is changed in the Image
Quality Setting tab on the Print Channel Setting display.
• Tone of Print Quality Setting has been changed to 24 bpp or more for a print channel in which Frame
Print or Front Setting is validated.
• Resolution of Print Quality Setting has been changed to 640 dpi or more for an Edit print channel in
which the advance length is set to longer than 457.2 mm.
1. Click YES.
• If Tone of Print Quality Setting has been changed to 24 bpp or more, configured Frame Setting
and Front Print are automatically invalidated.
S5103-00-UM30
2 – 63
Main Controller
10400 — 10402
• Resolution of Print Quality Setting has been changed to 640 dpi or more for an Edit print
channel in which the advance length is set to longer than 457.2 mm, the advance length is
automatically changed to 457.2 mm.
10400 Could not find the file necessary to display the printer
error/attention messages.
Corrective action
This message appears when the file necessary for start up was not found at the start up of the printer
maintenance application.
1. Click YES.
2. Reinstall the printer maintenance application.
• For a printer installed by the customer, reinstall the maintenance application referring to the
printer installation manual.
• For a printer installed by our service personnel, consult your technical representative.
10402 The Paper Setup was not executed. Would you like to start printing?
Corrective action
This attention message is shown if the paper has not been set up on the printer when starting the print
processing.
To print with the paper that the setup has not been completed
1. Click YES.
Printing starts.
IMPORTANT
• The print quality is not guaranteed when using the paper that the setup is not
completed.
To cancel printing
1. Click NO.
The attention message is closed, and the attention message No. 10403 An error occurred in print
process is shown.
2. Click Minimize.
The attention message disappears and the message is reserved.
S088168
shown in green.
The icon for the order that cannot be processed is shown for the appropriate order.

G088316
2 – 64
Main Controller
10403 — 10403
4. Click Delete.

Delete button
S5001-00-UM13
6. Click Attention/Error icon.
G088710
The reserved message No. 10403 is shown.
10403 An error occurred in print process.

Corrective action
This attention message is shown if the system received the information that the printing cannot be performed
from any cause on the printer when starting printing.
In addition, this attention message is shown by clicking NO when the attention message No. 10402 is
shown.
1. Click Minimize.
The attention message disappears and the message is reserved.
S088168
shown in green.
The icon for the order that cannot be processed is shown for the appropriate order.

G088316
2 – 65
Main Controller
10500 — 10550
3. Click Delete.
Delete button
S5001-00-UM13
5. Click Attention/Error icon.
G088710
The reserved message No. 10403 is shown.
7. Register the order again.
10500 For details about corrective actions of 10500s attention message,

see the Format Creation Software Operator's Manual.
Corrective action
The attention message of 10500s is for the Format Creation Software.
For details about correction actions of each attention message, see ☞ 4 Troubleshooting for Attention
message in the Format Creation Software Operator's Manual.
10550 Replace the paper.

Corrective action
This message is shown if optional Connection S/W for LFP/Epson is used.
• For details, see the Operator's Manual of Connection S/W for LFP/Epson.
2 – 66
3
3. Corrective actions for
Error messages
This chapter explains corrective actions to be performed when an error message is
shown.
3–1
Scanner
6463 — 6463
Scanner
6463 Scanner data receive error

Corrective action
1. Restart the EZ Controller.

• For details about the procedure, see the Starting Guide ☞ 4.3.3 Starting up the PC for
troubleshooting.
If it recurs
3–2
Software
6803 — 6932
Software
6803 Language version of message data is incorrect. Message display in

English.
Corrective action
1. Click YES.
The error message is closed.
2. Consult your technical representative.
6831 Image correction error

6832 Image composition error
6833 Image process log output error
6900 Main control system error.
Corrective action

troubleshooting.
If it recurs
6907 The file was not found.

Corrective action
This message is shown when, for example, a necessary file for setup is not found during setup.
6913 System was shut down forcibly. Restart the system.

6930 Failed to register the order.
Corrective action

troubleshooting.
If it recurs
6932 Template data is abnormal.

Corrective action
This attention message is shown when the template data which is registered in the print channel is canceled
after starting the order.
1. Click YES.
3–3
Software
6932 — 6932
2. Register the template data in the print channel again, then start to print.
3–4
Edit
9000 — 9003
Edit
9000 Edit mode System error.

Corrective action
1. Click YES.
9002 Edit mode Image data error.

Corrective action
Since the image data to use is broken, use another image data.

1. Click YES.
2. Load the image data again.
If it recurs
Read the data using another image data.
9003 Edit mode Image read error.

Corrective action
Since the image data is broken, make the same image data again.
1. Click YES.
2. Make a image data again and save it.
3–5
Bravo, Rimage
9350 — 9369
Bravo, Rimage
9350 The setting file could not be read. Start by default setting.
9351 DLL version is incorrect.
9354 PTIF.DLL process response error.
9356 The selected order was not deleted.
9357 Failed to write to the CD.
Corrective action
• If optional Bravo is connected, see the Operator's Manual of Connection Software for CD-R
Writing.
• If optional Rimage is connected, see the Operator's Manual of Connection S/W for Rimage CD/DVD
Publishing Systems.
9358 PTBurn system error.

9359 Tray Operation error. Press the Ink Cartridge button on the Bravo.
9360 The ink cartridges were not found. Open the cover of the Bravo and
press the Ink Cartridge button. Make sure the cartridges are
installed.
9361 Bravo Internal Printer communication error. Press the Ink Cartridge
button of the Bravo.
9362 The media was not picked. Press the Ink Cartridge button of the
Bravo.
9363 Arm operation error. Press the Ink Cartridge button of the Bravo.
9364 Arm Picker error. Press the Ink Cartridge button of the Bravo.
9365 There are no user authorizations on the personal computer. Login
as Administrator, and restart the software.
9366 PTBurn Internal Software error. Restart the software.
9367 CD-R drive for Bravo was not found. Disconnect all the cables from
the Bravo (including power supply). Then reconnect all the cables
to the Bravo and restart the computer.
Corrective action
9369 The Bravo Utility was not started.

Corrective action
This message appears if the Bravo Utility display is not shown normally.
1. Click YES.
3–6
Bravo, Rimage
9370 — 9380
2. Access the Bravo Utility display again.

(1) Select Bravo in Device on the Output Media display.
Click F on the Controller Main Display. → Management Tool → System
management → Output Media
Example: Output Media display

S5080-00-OP05
The Bravo Utility button is shown.
(2) Click Bravo Utility button.
S5080-00-OP05
The Bravo Utility display appears.
9370 The PTBurn was not started.

9371 The shared folder of PTBurn could not be accessed.
9373 Job history information file error.
9374 An error has occurred when data writing was executed on the Bravo.
9375 The media was not picked. Remove the media and turn ON the
power supply of the Bravo.
9376 The error occurred in the Bravo.
Corrective action
9380 Rimage CD/DVD Publishing Systems was not started.

Corrective action
This attention message is shown if the Rimage Utility display is not shown normally.
1. Click YES.
3–7
Bravo, Rimage
9380 — 9380
2. Confirm if the Rimage power supply is on and the cable is connected.

3. Access the Rimage Utility display again.
(1) Select the output media service of Rimage on the Output Media display.
Click F on the Controller Main Display. → Management Tool → System
management → Output Media
S5080-00-UM09
(2) Click Rimage Utility.

S5080-00-UM09
The Writing Setting display for Rimage Utility is shown.
(3) Click Cancel.
S088671
The Order Table on the Rimage Utility display is shown.
If it recurs
Reinstall the Rimage software.
1. Uninstall Connection S/W for Rimage CD/DVD Publishing Systems.
• For details, see the Installation Manual of Connection S/W for Rimage CD/DVD Publishing
Systems.
3–8
Bravo, Rimage
9381 — 9382
2. Reinstall Connection S/W for Rimage CD/DVD Publishing Systems.

• For details, see the Installation Manual of Connection S/W for Rimage CD/DVD Publishing
Systems.
9381 Failed to access the shared folder of Rimage CD/DVD Publishing

Systems.
9382 Could not find any template for label printing.
Corrective action
• For details, see the Operator's Manual of Connection S/W for Rimage CD/DVD Publishing Systems.
3–9
Main Controller
15000 — 15002
Main Controller
15000 System error.

Corrective action

troubleshooting.
If it recurs
15001 USB hardware key was not detected. Confirm that the hardware key
is connected.
Corrective action
1. Confirm the connection of the hardware key that plugs into the USB port on the
PC.
Plug the USB hardware key firmly.
If it recurs
15002 There is insufficient space on the hard disk. Delete the unnecessary
file(s).
Corrective action
This attention message is shown if the space of the drive for image saving is 3 GB or less when starting up
the EZ Controller. Drive for image saving is a drive configured in Image save location of the Order
management tab on the Operator Selections display.
In addition, this attention message is shown if the space of the C drive which EZ Controller is installed is 10
GB or less when starting up EZ Controller.
If the drive for image saving and that which EZ Controller is installed is the same, this attention message is
shown if the space of the drive is 10 GB or less.
1. Click NO.
In this case, the EZ Controller does not start up.
NOTE
• Click YES to check the hard disk space again. This attention message is shown again when there
are no necessary space in the drive.
2. Delete the unnecessary data to increase the free space of the hard disk.
3. Start up the EZ Controller again.
• For details, see the Starting Guide ☞ 4.1.2 Starting up the EZ Controller (Starting up the EZ
Controller with the Switcher).
3 – 10
Main Controller
15003 — 15006
15003 The drive specified for image storage is not available. Confirm the
drive setting.
Corrective action
This attention message is shown if the drive for image saving does not exist when starting up the EZ
Controller.
1. Click NO.
2. Confirm the setting in Image save location on the Order management tab of the

On the Controller Main Display, click F. → Management Tool → Operator
Selections → On the Operator Selections display, click the Order management tab.
S5120-00-UM05
3. Reconfigure the setting if the configured hard disk does not exist.
15005 Failed to retrieve images. Check the specified destination and retry.
Corrective action
This attention message is shown if there is an image of the same file name in the destination folder when
retrieving the image data from the processed order, and the image data cannot be saved to the destination
folder.
1. Confirm that the destination folder is empty.

IMPORTANT
• The image data retrieved from the processed order before this error is shown are stored
to the folder. If there are image data in the destination folder, delete those data.
2. Retrieve the image data from the processed order again.
• For details, see ☞ 2.10 Retrieving image data from processed ordersin the Operator's Manual.
15006 An abnormality occurred in the database.

Corrective action

troubleshooting.
If it recurs
3 – 11
Main Controller
15007 — 15302
15007 An error occurred in the Printer.

Corrective action
This attention message is shown if the error in the LPS-24PRO is shown when the optional LPS-24PRO
Connection Software is used.
1. Carry out the corrective actions for closing the error in the LPS-24PRO.
15300 Failed to initialize the data.

Corrective action
1. Click YES.
Data initialization needs to be performed by the service personnel as needed.
If it recurs
15301 Failed to read the data.

Corrective action
1. Click YES.
2. Read the data again.
If it recurs
15302 Failed to write the data.

Corrective action
1. Click YES.
2. Confirm the status of the media to write data to.
Confirm the followings.
• Is the media write-protected or not?
• If data is written to the hard disk, is accessing the folder permitted?
• Does the storage media have free space enough?
3. Copy data onto the media again.
If it recurs
3 – 12
Main Controller
15500 — 15551
15500 For details about corrective actions of 15500s error message, see
the Format Creation Software Operator's Manual.
Corrective action
The error message of 15500s is for the Multi Purpose Format Creation Software.
For details about correction actions of each error message, see ☞ 5 Troubleshooting for Error message in
the Multi Purpose Format Creation Software Operator's Manual.
15550 An error occurred on the printer. For detail, refer to the screen of
the printer driver.
15551 System error.

Corrective action
This message is shown if optional Connection S/W for LFP/Epson is used.
• For details, see the Operator's Manual of Connection S/W for LFP/Epson.
3 – 13
4
This chapter explains each corrective action in detail.
4–1
4.1 Deleting and moving a file

You need to free up disk space by deleting unnecessary files or moving files you do not usually use to a media if the hard
disk does not have enough space.
4.1.1 Deleting files on the File Delete display

This section shows you how to delete files on the File Delete display brought up from Error/Attention display.
Procedure
1. The File Delete display appears from the Error/Attention display.
Example:
File selection button
File selection (All files) button
File list to
delete
File list Cancel button

Cancel (All files) button
S056141
2. Check the displayed file list.

To delete the files in the other folder, click Select... and select the folder in which the files you want to delete are
stored.
NOTE
• Read-only files are not displayed in the file list.
3. Select the files to be deleted in the file list at the left side and click File selection.
The selected file appears in the file list at the right side.
To select all the files in the list, click File selection (All files).
To cancel the file deletion
Select the files you want to stop removing from the list at the right side, click Cancel.
4. Click YES: Delete.

The unnecessary files are deleted.
To cancel this work, click NO: Close.
4–2
5. Click NO: Close.
4.1.2 Moving or deleting files with the Windows operations

This section explains the procedures to move or delete files with Windows operations.
Procedure
1. Press the Windows key on the keyboard.

Windows key
G084092
Windows Start menu is shown.
2. Right-click the Start menu, and click Explore.
S087561
The Start Menu display is shown.
3. Access the C drive, and delete or move unnecessary image data in the drive to a storage
media.
IMPORTANT
• The system program of the EZ Controller is in C drive.
Make sure that the data you are going to move does not have to be in C drive.
If you copy the data, delete it from the C drive.
4–3
5
5. Quick Reference
This chapter explains how to deal with the common inquiries such as problematic
prints and other problems.
5–1
5.1 References of common inquiries

This section provides references to solutions for common inquiries.
Detailed information for each problem can be found by reading the section shown in Manual reference.
Printing Operation
Item Reference
Printing from the storage media such as CD, SmartMedia, Operator's Manual ☞ 2.2 Receiving orders from
CompactFlash, etc. storage media or films (Easy Operation)
Printing from a half size negative Operator's Manual ☞ 6.1 Film Size setting [Order
Display: Scan Condition tab]
Creating a new print channel with different print size(s) Operator's Manual ☞ 4.2 Changing/creating print
channels [Print Channel Selection/Print Channel
Setting]
Printing a label index to put into a CD case Operator's Manual ☞ 4.3.10 Output Media Setting tab
setting☞ Label Index
Printing an index print Operator's Manual ☞ 4.3.9 Index Print Setting tab
setting
Front Print
Item Reference
Deleting the front print (date information) on a print ☞ 5.5.2 Deleting the front print from the print for the
particular customer order
☞ 5.5.3 Deleting the front print from the print for the
particular customer order
☞ 5.5.4 Deleting the front print of all the prints (if
using digital camera)
Adding the Photographing date on a print ☞ 5.5.1 Printing the front print on the image from the
digital camera
Deleting the Photographing date if the date is double printed on ☞ 5.5.3 Deleting the front print from the print for the
the print particular customer order
Printing only the Photographing date in the front print Operator's Manual ☞ 6.5.2.1 DPOF Printing
Specification
Select DTM.
Changing the color of the front print Operator's Manual ☞ 6.5.3 Front Print Letter Color
Edit
Item Reference
Making the calendar print ☞ Image Editing Operator’s Manual 2.1 Making
Postcards, Greeting Cards, Calendars and Package
Prints
Configuring a form or layout for ID Photo ☞ Image Editing Operator’s Manual 4.4.5.1 Creating
and editing the form for ID Photo
Input letter
Item Reference
Adding text on a print ☞ Image Editing Operator’s Manual 6.1 Entering
letters
Saving images to a CD
Item Reference
Saving the image data into a CD Operator's Manual ☞ 2. Receiving orders/Printing and
saving images
5–2
Item Reference
Configuring the resolution of the image data to save into the CD Operator's Manual ☞ 6.15.3 Each setting for output
media service [Output Image Setting
tab]☞ 6.15.3.2 Output Image Size
Saving image data into a CD from several input media such as Operator's Manual ☞ 3.7 Saving several orders to a
two rolls of film or several different type of input media such as storage media
film and CompactFlash
Putting a file name in ascending order of the frame when saving Operator's Manual ☞ 6.15.3.7 Sort by Output Media
the image data of the film into a CD Frame Number
Saving date information, etc., which are included in DPOF file, Operator's Manual ☞ 6.15.5.5 DPOF File Output
into a CD when saving the image data
Start up/Close down

Item Reference
Handling power failure ☞ 5.4.1 How to handle the corrective action for a
(planned) power outage
Troubles
Item Reference
Password to enter the Extension menu cannot be entered. Starting Guide☞ 6.6 Accessing the Management Tool
display
If the PC is locked and no operation can be performed Starting Guide ☞ 4.3.2 Restarting the computer when
5. Quick Reference
it freezes up
Problematic prints
Item Reference
Blackish blur appears on the prints. ☞ 5.3 Blackish blur appears on the prints.
Color adjustment
Item Reference
Adjusting the color for the specified print channel ☞ 5.8 Correcting colors and density by each Print
Channel [Print Channel Setting: Balance Memory]
If the color of the monitor and print is different ☞ 5.10 Adjusting the color of the image on the display
monitor [Monitor Setup]
5–3
5.2 A streak appears on the Judgment Display and prints.
5.2 A streak appears on the Judgment Display and

prints.
Types of streak are as follows.
• Blurred rainbow line
• White line
• Black line
Example:
Blurred rainbow line
G076254
! Cause
If streaks appear on the Judgment Display and prints, the possible cause is the following.
Cause Dust is in the slot of the film carrier.
! Corrective action
Prepare the following items and remove dust from the slot of the film carrier.
• Clean gloves
• Blower brush
• Maintenance stick
1. Remove dust in the slot of the film carrier.

For details, see the Operator's Manual of the scanner.
2. Perform the process again, and check whether the streaks appear or not.
If the streak still appears after cleaning

5–4
5.3 Blackish blur appears on the prints.
5.3 Blackish blur appears on the prints.

Example:
G085751
! Cause
If blackish blurs appear on the prints, the following causes can be considered.
Cause The Auto Red Eye Correction is performed to the parts where the correction is not necessary.
! Corrective action
5. Quick Reference
Remove unnecessary Auto Red Eye Correction following the procedure below.
1. Access the Red Eye Correction display.

• For details about accessing the display, see ☞ Image Editing Operator’s Manual 5.3 Correcting eye color.
2. Right-click on the frame of the blurred area (Blue), and select Delete.
Example: Red Eye Correction display
S085753
The blurred area disappears.
3. Process printing again, and verify that blur does not appear.
The blur appears after the corrective action

5–5
5.4 Common inquiries for starting up/closing down
5.4 Common inquiries for starting up/closing down
5.4.1 How to handle the corrective action for a (planned) power outage
In handling a planned outage, quit the EZ Controller following the procedure below.
1. Perform the Close Down Checks.

Perform the Close Down Checks of the EZ Controller and the connected scanner and printer(s).
• For details, see the Starting Guide ☞ 4.2.1 Closing down the EZ Controller (performing Close Down
Checks).
2. Turn off the circuit breaker of the connected printer(s).

This completes handling a planned outage.
After the power recovers, start up the EZ Controller.

• For details, see the Starting Guide ☞ 4.1.3 Performing the Start Up Checks.
IMPORTANT
• If a power failure occurs and recovers during the program timer, close down the printer as usual.
• For details, refer to the manual of the printer.
5–6
5.5 Inquiries about front print

Example of the front print
G081112
Here explains;
• ☞ 5.5.1 Printing the front print on the image from the digital camera
• ☞ 5.5.2 Deleting the front print from the print for the particular customer order
• ☞ 5.5.3 Deleting the front print from the print for the particular customer order
• ☞ 5.5.4 Deleting the front print of all the prints (if using digital camera)
5.5.1 Printing the front print on the image from the digital camera
1. Configure Front Print at the print channel to other than OFF.
5. Quick Reference
Decide the place you want to print the front print.
Normal Operation
Click F on Controller Main Display. → Management Tool → Print Channel → On the Print Channel Selection
display, select the desired Print Channel to be configured or changed and click Setting.
Easy Operation
Click F on Controller Main Display. → Management Tool → On the Print Menu Setting display, click Display
Table. → On the Print Channel Selection display, select the desired Print Channel to be configured or changed
and click Setting.
Example: Print Channel Setting display
S5103-00-UM00
• For details, see the Operator's Manual ☞ 4.3.7 Print Setting tab ☞ Front Print.
2. Select With DPOF or File Selection (with DPOF Information) for the Selecting Judgment
Type for the Input Media in the Input Operation tab on the Operator Selections display.
If File Selection display should appear before Order Display changes to Judgment Display, set File Selection
(with DPOF Information).
Click F on Controller Main Display. → Management Tool → Operator Selections → On the Operator Selections
display, click the Input Operation tab.
5–7
Example: Selecting Judgment Type for the Input Media
S5120-00-UM00
• For details, see the Operator's Manual ☞ 6.2.3 Selecting Judgment Type for the Input Media.
3. Selectthe item including DTM for DPOF Printing Specification in the Front tab at the
DTM (Date Time) shows the date - month, day, year, and time - relating the image.
Example: DPOF Printing Specification
S5120-00-UM02
• For details, see the Operator's Manual ☞ 6.5.2.1 DPOF Printing Specification.
4. Selectthe item including DATE for Exif Printing Specification in the Front tab at the
Example: Exif Printing Specification
S5120-00-UM02
• For details, see the Operator's Manual ☞ 6.5.2.2 Exif Printing Specification.
5. Click OK.
6. Insert the storage media on the Order Display, and click START button.
The File Selection display is shown.
If Selecting Judgment Type for the Input Media is configured to With DPOF at Step 2, File Selection display is
not shown. Go to Step 8.
7. Select the image to read on the File Selection display, and click YES: OK button.
• For detail about selecting the image data, refer to the Operator's manual ☞ 3.6 Selecting image files.
NOTE
• The image that includes DPOF information such as the date configured with the digital camera, output number,
and the file name are shown in blue letters.
Judgment Display is shown.
5–8
8. Check the read image on the Judgment Display.
If date is shown on the Judgment Display

If the date is shown on the Judgment Display, see ☞ 5.5.2 Deleting the front print from the print for the particular
customer order and temporarily configure Not in Use at the front print.
IMPORTANT
• Some digital camera has a function to include date when a photograph is taken. In such case,
images are printed with front print ON with the EZ Controller, date is printed in double.
Example: Print that has double date
G082966
9. Click START.
This completes the procedure to add front print to a photograph taken by a digital camera.
5. Quick Reference
5.5.2 Deleting the front print from the print for the particular customer
order
1. Insert a film or a storage media on the Order Display and load images to print.
2. Click F on the Judgment Display.

The Functions display is shown.
3. Click Change Front Print Setting.

The Change Front Print Setting display is shown.
4. Select OFF for Front Print.

To configure OFF the front print of all the frames, click Apply to All Frames.
Example: Change Front Print Setting display
S0250-00-UM27
5. Click YES: OK.
5–9
6. Confirm the images on the Judgment Display.
7. Click START.
This completes the procedure to delete front print for the particular customer order.
5.5.3 Deleting the front print from the print for the particular customer
order
1. Configure Front Print at the print channel to OFF.
Normal Operation
Click F on Controller Main Display. → Management Tool → Print Channel → On the Print Channel Selection
display, select the desired Print Channel to be configured or changed and click Setting.
Easy Operation
Click F on Controller Main Display. → Management Tool → On the Print Menu Setting display, click Display
Table. → On the Print Channel Selection display, select the desired Print Channel to be configured or changed
and click Setting.
Example: Print Channel Setting display
S5103-00-UM00
• For details, see the Operator's Manual ☞ 4.3.7 Print Setting tab ☞ Front Print.
2. Click OK.
3. Insert a film or a storage media on the Order Display and load images to print.
5. Click START.
This completes the procedure to delete front print for the particular print channel.
5.5.4 Deleting the front print of all the prints (if using digital camera)
1. Select Not in use for the DPOF Printing Specification in the Front tab on the Operator
Selections display.

Click F on Controller Main Display. → Management Tool → Operator Selections → On the Operator Selections
display, click the Front tab.
5 – 10
Example: DPOF Printing Specification
S5120-00-UM02
2. Click OK.
3. Insert a media at Order Display and read the image to print.
5. Click START.
This completes the procedure to delete the front print for the all prints.
5. Quick Reference
5 – 11

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EZ Controller

1. Error and Attention messages

[Issued in June, 2008]

! It is prohibited to copy or reproduce this manual.

Example of warning label

Warning (signal word)

Symbol (warning indication)

Warning text (warning

1. Error and Attention messages

2. Corrective actions for Attention messages

3. Corrective actions for Error messages

1.1 If the Error/Attention display is shown

1.1.1 Error/Attention display

If this error recurs, consult your technical representative.

No. Name Explanation

Click to display the right tab.

5 Message Displays the details of the message.

No. Name Explanation

1. Error and Attention messages

1.1.2 Corrective actions for Error/Attention messages

1. When the alarm sounds, click Silent to clear the alarm.

Example: Error/Attention display

Example: Error/Attention display

3. Take the corrective actions shown on the HELP display.

1.1.3 If two or more Error/Attention messages are shown at the same

1018 Would you like to stop processing?

1032 One moment please. . .

1040 Press the [ORDER] key.

2. Corrective actions for Attention messages

When making the Picture CD (the order is counted up)

1080 Unable to accept additional processing at this time. Press the

When counting up orders

When processing data as one order

1095 Unable to accept additional processing at this time.

1. Click YES: OK.

1302 Would you like to stop scanning?

2. Corrective actions for Attention messages

1401 Attach the Film Carrier.

1. Attach the appropriate film carrier for the film to be processed.

1438 Set the attachment.

1. Attach the appropriate attachment for the film to be processed.

1456 Could not start the scanner.

1457 The scanner has canceled processing. Processing will quit.

1501 The media is write protected.

1. Remove the media.

2. Corrective actions for Attention messages

1502 Replace the media.

To continue the operation after replacing the media

To stop the operation

1503 The appropriate file was not found.

3. Insert the media that has image files.

1505 Exif Information could not be read.

To cancel the process

To continue the process

1510 Read the data. Set the media.

2. Corrective actions for Attention messages

When you save the data to the storage media immediately

To interrupt the operation