Slide 1: Title Slide

Title: Project Quality Management

Subtitle: Ensuring Excellence in Project Delivery

Slide 2: Introduction to Project Quality

Management
Definition: Project Quality Management involves processes and activities
to determine quality policies, objectives, and responsibilities so that the
project will satisfy the needs for which it was undertaken.

Importance: Ensures that the project outputs meet required standards and
stakeholder expectations.
Slide 3: Key Components of Project Quality
Management
1. Quality Planning

2. Perform Quality Assurance

3. Perform Quality Control

Slide 4: Quality Planning

Objective: To identify quality requirements and standards for the project
and its deliverables.

Slide 5: Quality Planning: Inputs

1. Project Charter

A document that officially starts the project, outlining its objectives

Key stakeholders and the project manager's authority.

2. Project Management Plan

Scope baseline: The approved version of the project scope statement,

work breakdown structure (WBS), and WBS dictionary.

Schedule baseline: The approved version of the project schedule,

including start and finish dates for project activities.

Cost baseline: The approved version of the project budget, including

allocated funds for different project tasks and phases.
3. Project Documents

Stakeholder register: A list of all project stakeholders, including their

roles, interests, and contact information.

Risk register: A document listing all identified project risks, their potential
impacts, and mitigation strategies.

Requirements documentation: A document detailing all project

requirements and criteria that deliverables must meet.

4. Enterprise Environmental Factors (EEFs)

Internal and external factors that can influence a project's success,

Such as company culture, market conditions, and regulatory requirements.

5. Organizational Process Assets (OPAs)

Plans, processes, policies, procedures, and knowledge bases specific to

and used by the performing organization.

Slide 6: Quality Planning: Tools and Techniques

1. Expert Judgment

Utilizing knowledge from individuals with specialized expertise.

2. Data Gathering

Brainstorming: Generating a variety of ideas to identify potential quality

issues.

Interviews: Collecting detailed information from experienced stakeholders.

3. Data Analysis

Cost-benefit analysis: Comparing the costs and benefits of quality

activities.

Cost of quality (COQ): Analyzing the total cost of ensuring quality,

including prevention and appraisal costs.

4. Decision Making

Multi-criteria decision analysis: Evaluating multiple factors to make

informed decisions.

5. Data Representation

Flowcharts: Visualizing processes to identify potential quality issues.

Logical data model: Representing data structures to ensure quality data

management.

Matrix diagrams: Displaying relationships between different quality

elements.

Mind mapping: Organizing quality-related information visually.

6. Test and Inspection Planning

Planning how tests and inspections will be conducted to ensure quality.

7. Meetings

Facilitating discussions and decisions about quality requirements and

standards.
Slide 7: Quality Planning: Outputs
1. Quality Management Plan

Definition: A plan detailing how quality requirements will be met.

Contents:

1. Quality objectives
2. Roles and responsibilities
3. Quality assurance and control activities
4. Quality tools
5. Continuous improvement plan

2. Quality Metrics

Definition: Measures to assess project quality.

Examples:

1. Defect frequency
2. Customer satisfaction
3. Process compliance
4. Product performance

3. Project Management Plan Updates

Definition: Changes to the overall project plan due to quality planning.

Risk Management Plan

Updates: New risks and mitigation strategies identified.

Scope Baseline

Updates: Adjustments to deliverables and work packages.

Schedule Baseline

Updates: Changes to timelines for quality activities.

4. Project Documents Updates

Definition: Revisions to project documents resulting from quality planning.

Stakeholder Register

Updates: New stakeholders and changes in roles or interests.

Requirements Documentation

Updates: New or revised quality requirements.

Risk Register

Updates: New risks and updated mitigation strategies.

Slide 7: Perform Quality Assurance
Objective: To ensure that the project will satisfy the relevant quality
standards

Slide 8: Perform Quality Assurance: Inputs

1. Quality Management Plan

Details how quality will be managed throughout the project.

2. Process Improvement Plan

Outlines steps for improving project processes.

3. Quality Metrics

Specific measures to assess project quality.

4. Quality Control Measurements

Results from quality control activities.

5. Project Documents

Various documents created during the project to assist in quality

assurance.
Slide 9: Perform Quality Assurance: Tools and
Techniques
1. Quality Management and Control Tools

Affinity diagrams: Organizing ideas into groups for analysis.

Process decision program charts (PDPC): Identifying steps and

contingencies.

Interrelationship digraphs: Displaying relationships among factors.

Tree diagrams: Breaking down tasks and components hierarchically.

Prioritization matrices: Ranking tasks or risks based on criteria.

Activity network diagrams: Visualizing sequences of project activities.

Matrix diagrams: Showing relationships between different quality

elements.

2. Quality Audits

Systematic examinations of quality management activities.

3. Process Analysis

Reviewing processes to ensure efficiency and effectiveness.

4. Root Cause Analysis

Identifying the fundamental causes of quality issues.

Slide 10: Perform Quality Assurance: Outputs
1. Change Requests

Proposals for changes to improve quality.

2. Project Management Plan Updates

Adjustments to the quality management plan, scope, schedule, and cost

baselines.

3. Project Documents Updates

Updates to quality audit reports, training plans, and process

documentation.
Slide 11: Perform Quality Control
Objective: To monitor and record the results of executing quality activities
to assess performance and recommend necessary changes.

Slide 12: Perform Quality Control: Inputs

1. Project Management Plan

Quality management plan: Details on how quality will be managed.

2. Quality Metrics

Specific measures to assess project quality.

3. Quality Checklists

Lists of items to verify that deliverables meet quality standards.

4. Work Performance Data

Information on project progress and performance.

5. Approved Change Requests

Documented changes to the project that have been approved.

6. Deliverables

Outputs of the project work that need to be checked for quality.

Slide 13: Perform Quality Control: Tools and
Techniques
1. Data Gathering

Checklists: Ensuring all quality requirements are met.

Check sheets: Recording data systematically for analysis.

Statistical sampling: Selecting a portion of data for quality checks.

2. Data Analysis

Performance reviews: Comparing actual performance against quality

metrics.

Root cause analysis: Identifying causes of quality issues.

3. Inspection

Examining deliverables to ensure they meet quality standards.

4. Testing/Product Evaluations

Assessing deliverables through tests and evaluations.

5. Data Representation

Control charts: Monitoring process performance over time.

Pareto diagrams: Identifying the most significant quality issues.

Cause-and-effect diagrams: Analyzing root causes of quality problems.

Histograms: Visualizing data distribution for quality analysis.

Scatter diagrams: Showing relationships between variables.

6. Meetings
Discussing and resolving quality issues with the project team.

Slide 14: Perform Quality Control: Outputs

1. Quality Control Measurements

Data on quality performance and compliance.

2. Verified Deliverables

Deliverables that have been checked and meet quality standards.

3. Work Performance Information

Insights on project performance related to quality.

4. Change Requests

Proposals for changes based on quality control findings.

5. Project Management Plan Updates

Adjustments to the quality management plan, scope, schedule, and cost

baselines.

6. Project Documents Updates

Updates to the issue log, lessons learned register, and risk register.
 Slide 1: Example for our presentation topic and in this example
we will construct a Custom Home

 Title: Project Quality Management

 Subtitle: Ensuring Excellence in Project Delivery
 Presented by: Shahid
 Date: [Insert Date]

Slide 2: Introduction to Project Quality Management

 Definition: Project Quality Management involves processes and activities to determine

quality policies, objectives, and responsibilities so that the project will satisfy the needs
for which it was undertaken.
 Importance: Ensures that the project outputs meet required standards and stakeholder
expectations.

Slide 3: Key Components of Project Quality Management

 1. Quality Planning
 2. Perform Quality Assurance
 3. Perform Quality Control
 Slide 4: Quality Planning

 Objective: To identify quality requirements and standards for the project and its
deliverables.
 Live Example: Building a Custom Home.

Slide 5: Quality Planning: Inputs

 1. Project Charter
 Example: Charter outlining the custom home’s objectives, such as design specifications,
budget, and timeline.
 2. Project Management Plan
 Scope baseline: List of home features (e.g., number of rooms, materials to be used).
 Schedule baseline: Timeline for construction phases (e.g., foundation, framing,
finishing).
 Cost baseline: Budget for materials, labor, permits, and inspections.
 3. Project Documents
 Stakeholder register: List of key stakeholders, including the homeowner, architect,
contractor, and suppliers.
 Risk register: Potential risks like weather delays or material shortages.
 Requirements documentation: Detailed home requirements, such as design plans and
building codes.
 4. Enterprise Environmental Factors (EEFs)
 Example: Local building regulations and environmental considerations.
 5. Organizational Process Assets (OPAs)
 Example: Company quality policies, construction standards, and previous project
templates.

Slide 6: Quality Planning: Tools and Techniques

 1. Expert Judgment
 Example: Consultation with experienced architects, builders, and inspectors.
 2. Data Gathering
 Brainstorming: Generating ideas for unique design elements and sustainable materials.
 Interviews: Gathering insights from the homeowner and experts on quality
expectations.
 3. Data Analysis
 Cost-benefit analysis: Evaluating the benefits of high-quality materials versus their
cost.
 Cost of quality (COQ): Calculating costs related to ensuring construction quality,
including rework and inspections.
 4. Decision Making
 Multi-criteria decision analysis: Prioritizing features and materials based on quality,
cost, and homeowner preferences.
 5. Data Representation
 Flowcharts: Visualizing the construction process from foundation to finishing.
 Logical data model: Planning the home’s structural integrity and systems.
 Matrix diagrams: Comparing different materials and construction techniques.
 Mind mapping: Organizing design ideas and quality considerations.
 6. Test and Inspection Planning
 Example: Planning how to test structural integrity, electrical systems, and plumbing.
 7. Meetings
 Example: Regular team meetings to discuss quality requirements and progress.

Slide 7: Quality Planning: Outputs

 1. Quality Management Plan

 Example: Plan detailing quality objectives, roles, and processes for the custom home
construction.
 2. Quality Metrics
 Example: Measures such as structural stability, finish quality, and energy efficiency.
 3. Project Management Plan Updates
 Risk management plan: New risks identified, like weather impacts on construction.
 Scope baseline: Adjustments to home features based on quality requirements.
 Schedule baseline: Revised timelines to include additional quality checks.
 4. Project Documents Updates
 Stakeholder register: Updated with new stakeholders or changes in roles.
 Requirements documentation: New or revised building requirements.
 Risk register: Updated with new risks and mitigation strategies.

Slide 8: Perform Quality Assurance

 Objective: To ensure that the project will satisfy the relevant quality standards.
 Live Example: Regular reviews and audits during the home construction process.
 Slide 9: Perform Quality Assurance: Inputs

 1. Quality Management Plan

 Example: Plan guiding quality assurance activities.
 2. Process Improvement Plan
 Example: Steps for improving construction processes, such as adopting new building
techniques.
 3. Quality Metrics
 Example: Metrics like structural integrity, energy efficiency, and finish quality.
 4. Quality Control Measurements
 Example: Data from site inspections and tests.
 5. Project Documents
 Example: Documentation of construction progress and inspection reports.

Slide 10: Perform Quality Assurance: Tools and Techniques

 1. Quality Management and Control Tools

 Example: Using checklists and cause-and-effect diagrams to ensure quality.
 2. Quality Audits
 Example: Conducting regular audits to check compliance with quality standards.
 3. Process Analysis
 Example: Analyzing construction processes to identify areas for improvement.
 4. Root Cause Analysis
 Example: Investigating the root causes of any defects or issues found.

Slide 11: Perform Quality Assurance: Outputs

 1. Change Requests
 Example: Proposals for changes to improve construction quality.
 2. Project Management Plan Updates
 Example: Updates to quality management and risk management plans.
 3. Project Documents Updates
 Example: Revised audit reports and process documentation.

Slide 12: Perform Quality Control

 Objective: To monitor and record the results of executing quality activities to assess
performance and recommend necessary changes.
 Live Example: Inspecting the home for compliance with design specifications and
building codes.

Slide 13: Perform Quality Control: Inputs

 1. Project Management Plan
 Example: Plan outlining quality control activities.
 2. Quality Metrics
 Example: Metrics like structural stability, finish quality, and energy efficiency.
 3. Quality Checklists
 Example: Lists of quality criteria the home must meet.
 4. Work Performance Data
 Example: Data on construction progress and results.
 5. Approved Change Requests
 Example: Documented changes approved for implementation.
 6. Deliverables
 Example: The completed sections of the home.

Slide 14: Perform Quality Control: Tools and Techniques

 1. Data Gathering
 Example: Using checklists and check sheets during inspections.
 2. Data Analysis
 Example: Analyzing inspection results and root cause analysis of defects.
 3. Inspection
 Example: Inspecting the construction to ensure it meets all quality standards.
 4. Testing/Product Evaluations
 Example: Conducting tests on structural elements and systems.
 5. Data Representation
 Example: Using control charts and histograms to visualize inspection results.
 6. Meetings
 Example: Discussing inspection results and quality issues with the team.

Slide 15: Perform Quality Control: Outputs

 1. Quality Control Measurements

 Example: Data on the home’s compliance with quality standards.
 2. Verified Deliverables
 Example: Sections of the home verified as meeting quality standards.
 3. Work Performance Information
 Example: Insights on construction performance related to quality.
 4. Change Requests
 Example: Requests for changes based on inspection results.
 5. Project Management Plan Updates
 Example: Updates to quality management and risk management plans.
 6. Project Documents Updates
 Example: Revised issue logs and lessons learned register.