(+506)8834-9826

https://www.linkedin.com/in/gisel-melgar-

644887195/

melissameme47@gmail.com

Melgar Gisela
Customer Service Assistant Trilingual
An enthusiastic Trilingual customer service professional.
Employee Proactive independently working with skilled verbal and written more a plus of passion for
organization which allows for efficient and effective delivery of service.
I Like complaint resolution and looking for a new opportunity for challenging experiences, I believe
that only in this way can a professional continue to evolution

Skills and Knowledge

♦Strong leadership.
♦ Friendly, outgoing, well presented personality.
♦ PC knowledge of: Word and Excel.
♦Good communication skills and approachable personality.
♦Fluent English, Spanish and Portuguese written and spoken.
♦Ability to plan, executes, follow up and be positive to change.
♦ Attention to detail accounting and administration.
♦ Positive First impression to the Costumer, clean and professional appearance.
♦Patience more Positive attitude.
♦ Problem-Solving and Time Management.
Work Expertise
CUSTOMER SERVICE ADVISOR
Portugal, Porto -2022
-Universe Labour – Temporary work company, LDA-
● Work under the regulations of etiquette oratory and protocol of social events.
● Employee focused helping to serve costumers resolving inquiries and greeting people.
● FYB attendant at 5 Star Hotel (Yeatman, Palacio da Bolsa , Alfandega).
● Following all relevant health department regulations pre, post or during services.
● Regularly identified the root cause for customer pain points, resulting in productive conversations
ASSISTANT FRONT DESK MANAGER
Portugal, Porto - 2022
-Hostel Peach-
●Provides an immediate positive first impression to every guest through a warm, welcoming individual
greeting.
●Be the point of contact to handle and resolve customer issues.
●Respond professionally to phone calls and email, including urgents situations.
●Make the Check-in/check-out ,and offer tourist information.
SALES ASSISTANT DIVE
Costa Rica , Guanacaste-2022
●Know products in store and help the customers by giving great Service.
●Supported, guided, and interacted with customers through webchat, SMS, and on the phone.
RETAILASSISTANT
Costa Rica , Guanacaste-2022
-Imperial Beer-
● Served over 100 customers on checkouts every day, ensuring they received an easy, seamless, and
personalized experience
● Working without direct supervision.

SALES ASSISTANT DIVE

Brazil , Pernanbuco-2021
-DiveRecife-
● Sale of excursions and open water.
● Organization of the weekly agenda and passenger information file.
● Accurately and swift fully execute any costumer request whilst following company service procedures at
all times.
TOURIST GUIDE
México, Laguna Bacalar-2020
● Provide to the guests with an enjoyable cruise experience performing quality day and night time activities
● Sparkling positive personality, key factors for the success of animation team
● Enthusiastically Host essential entertainment for events and sports.
● Experience hosting events, activities, karaoke, shows, or theatrical performances.
with strong microphone skills and a great sense of humor
RETAILASSISTANT
Brazil,Jericoacoara -2019
-Rancho do Kite-
● Attendant seller and orientation of Kite Surf equipment
● Supported the selling floors and branch by communicating positively with colleagues and
● Coached less experienced colleagues and resolved customer complaints. customers.
● Supplied great natural customer service due to extensive product and store knowledge
● Handled cash and card transactions accurately, according to set procedures

EDUCATION AND COMPLEMENTARY COURSES

● Universidade Católica Argentina (U.C.A)-2017
● Degree :Real Estate
Sports Courses
●Advanced open water diver
●Underwater Photo and Video (SC-PV)
SPA-Operator
●Operator in Vela Slim and Body Up.
●Laser and IPL hair removal
●Laser Neatcell
●
Languages
English: C1
● Portuguese: C1
● Spanish: C2