Purpose of organizational control: lies in guiding and directing the actions of individuals

and groups within an organization towards the attainment of predetermined goals.

Effective control ensures that resources are utilized efficiently, tasks are executed
effectively, and any deviations from desired outcomes are identified and addressed in a
timely manner. (Rollinson & Dundon, 2011)

Effective control within organizations must meet certain basic requirements. First and
foremost is a clear understanding of the relationship between the inputs and outputs of the
process or activity requiring control. This understanding includes knowledge of the
required quantity of labor with the appropriate skills, as well as ensuring the availability
of necessary tools, machines, and raw materials.

Another crucial requirement is the selection of the appropriate control option Employers
have two basic control options to choose from: open-loop control and closed-loop
control.

To make the right decisions, employers need to possess a comprehensive understanding

of two control methods. The first method is open-loop control (feedforward) control.
Open-loop control focuses on inputs, assuming that by providing the necessary inputs,
desired outputs will be achieved without ongoing monitoring or feedback. This method is
suitable for well-understood and predictable processes.

In contrast, closed-loop control (feedback) control, incorporates feedback mechanisms,

employing sensors to evaluate actual outputs and comparing them to desired outputs. Any
disparities prompt adjustments in inputs or processes. Closed-loop control is particularly
valuable for complex processes or those relying on human inputs, allowing for
continuous monitoring and corrective actions. By grasping these control methods,
employers can make informed decisions regarding which approach is most suitable in a
given situation, considering predictability, process understanding, and feedback
availability.
Overall, by implementing effective control measures, organizations can enhance
productivity, promote harmony, and achieve their strategic objectives. With this
understanding, let us now explore in detail the strategies and approaches that can be
adopted to effectively manage difficult employees and address disruptive behaviors
within an organization.

PART 2: Manage difficult employees and disruptive behaviors

2.1. Outline the traditional methods of behavioral control

 Recruitment, selection, and socialization are vital processes in organizations to

control the quality of human resource inputs by hiring the right individuals and
integrating them into the company. Recruitment attracts potential candidates,
 selection assesses their suitability, and socialization helps new employees adapt to
their roles and embrace the organization's values and behaviors.
 Appraisal, training, and development methods are utilized for behavioral control
within organizations to set goals for individuals, monitor performance, and
identify the necessary measures to maintain or enhance performance.
 Direct control methods are used in behavioral control within organizations to
enforce compliance and regulate employee behaviors by providing clear
instructions and expectations for task performance.
 Technology and job design methods are utilized for behavioral control within
organizations to shape and regulate employee behaviors and performance by
regulating what is done, how it is done, and how much is done. This method
leverages technology and the design of job roles to influence and guide employee
actions.
 To shape employee behavior and performance, organizations utilize rewards as
inducements to encourage employees to behave as required and punishments to
discourage unwanted behavior. This method leverages incentives and
consequences to influence and guide employee actions.
 Bureaucratic control methods are a type of structural control used within
organizations to regulate and influence employee behavior and performance. This
method relies on clear hierarchies, formal rules, and standardized procedures to
establish control.
 Output control methods are a type of behavioral control used within organizations
to regulate and influence employee behavior and performance by focusing on the
outcomes(what is done, and how it is done).