SOCAR-2-YOU

DASHER TRAINING DECK

For SOCAR-2-YOU Internal Use Only
Currently in Klang Valley Johor Penang

Ipoh Melaka K.Kinabalu

SOCAR-2-YOU

NOTICE & DISCLAIMER

All pages contained in this document are commercial in confidence and remain the sole intellectual and
commercial property of Socar Mobility Malaysia Sdn. Bhd. (Registration No. 1223782-T) and its subsidiaries.

These cannot be copied, imitated, shared, reproduced, displayed or used in any way or in any form or extract
without prior written contractual agreement with Socar Mobility Malaysia Sdn. Bhd.

All Rights Reserved regardless of whether or not this guide and / or related documents are accepted in full or
part. All trademarks, copyrights and intellectual properties quoted within the documents remain the property
of their rightfully registered owners.

CODE OF CONDUCT - https://bit.ly/dashconductcode

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Standard Operating Procedure (SOP)

ARRIVE AT PICK-UP LOCATION

Arrive at Pick-Up Location

Take Selfie Verification

Complete Exterior Damage Inspection

Complete Car Interior Inspection

Fuel/Car Wash (if necessary)

Pro-Tip:
1. You may arrive 10 minutes early (12:50) Drive to Drop-Off Location
before Job Start Time (13:00).

2. Be punctual to avoid traffic delays. Complete After Driving Inspection

3. Arrive on time to ensure customers are not

Submit Claims Receipts
delayed and to avoid getting penalised.

NOTE: Average delivery time is 30 minutes/job.

SOCAR-2-YOU

Standard Operating Procedure (SOP)

TAKE SELFIE VERIFICATION

Arrive at Pick-Up Location

Take Selfie Verification

Complete Exterior Damage Inspection

Complete Car Interior Inspection

Fuel/Car Wash (if necessary)

Purpose/Reason: To authenticate your identity, to

Drive to Drop-Off Location
protect your account, and avoid fraud.
● Make sure selfie is clear and visible
● Make sure the space is bright enough. Complete After Driving Inspection
● Enough distance to take selfie of your
whole face.
Submit Claims Receipts

NOTE: Your selfie will be set as default profile

picture.
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COMPLETE CAR EXTERIOR Standard Operating Procedure (SOP)

DAMAGE INSPECTION

Arrive at Pick-Up Location

Take Selfie Verification

Complete Car Exterior Damage Inspection

Complete Car Interior Inspection

Fuel/Car Wash (if necessary)

Upon arrival at pick up location, check and take Drive to Drop-Off Location
pictures from all 4 sides (front, back, left & right
side) of the car.
Complete After Driving Inspection

NOTE: This is to ensure you are not liable for

any damages made before your job started. Submit Claims Receipts
SOCAR-2-YOU

COMPLETE CAR INTERIOR INSPECTION

Standard Operating Procedure (SOP)

Arrive at Pick-Up Location

Take Selfie Verification

Complete Car Exterior Damage Inspection

Complete Car Interior Inspection

(1) Check for heavy stains & strong odor in the car. Fuel/Car Wash (if necessary)
For eg.: Sand/stones on the carpet, pet’s faeces, durian/spoiled
food/stinky shoes smell.
Drive to Drop-Off Location
(2) Check for rubbish & throw them away.

Complete After Driving Inspection

(3) Ensure cleanliness at common areas such as dashboard,
driver door side and gearbox area.
Submit Claims Receipts
NOTE: If time allows, please send the car for a quick car wash.
*If the car is in a very terrible condition, please go to Dash Live
Chat for further instructions.
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Standard Operating Procedure (SOP)

FUEL/CAR WASH (IF NECESSARY)
**Ensure to take Before, During & After car wash photos

Arrive at Pick-Up Location

Take Selfie Verification

Complete Car Exterior Damage Inspection

Complete Car Interior Inspection

Fuel/Car Wash (if necessary)

If fuel level is below 75% or ¾ tank, go to the nearest

petrol station to fuel up to full tank (100%). Drive to Drop-Off Location

NOTE: Pay using own money & submit immediately

Complete After Driving Inspection
after your job is complete.

*Any claims without receipt & car wash photos as Submit Claims Receipts
proof will be rejected.
SOCAR-2-YOU

Standard Operating Procedure (SOP)

DRIVE TO DROP-OFF LOCATION

Arrive at Pick-Up Location

Take Selfie Verification

Complete Car Exterior Damage Inspection

Complete Car Interior Inspection

Fuel/Car Wash (if necessary)

Make sure the car is parked at customer’s requested

Drive to Drop-Off Location
location.

If unable to find parking spot/not allowed to enter Complete After Driving Inspection
Resident Zone, inform Dash Live Chat on where the
car is parked.
Submit Claims Receipts
NOTE: Ensure the car is locked & engine is turned
OFF before marking job as complete.
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COMPLETE AFTER Standard Operating Procedure (SOP)

DRIVING INSPECTION

Arrive at Pick-Up Location

Take Selfie Verification

Complete Car Exterior Damage Inspection

Complete Car Interior Inspection

Fuel/Car Wash (if necessary)

Make sure to take clear pictures of all 4 angles of Drive to Drop-Off Location
the car (4 angles - front, back, left & right side).

NOTE: Take pictures of the car with surrounding Complete After Driving Inspection
area, so customers can identify the location.
Submit Claims Receipts
**If the car park has parking slot number, sending a
picture of that will be helpful too.
SOCAR-2-YOU

Standard Operating Procedure (SOP)

SUBMIT CLAIMS RECEIPTS

Arrive at Pick-Up Location

Take Selfie Verification

Complete Car Exterior Damage Inspection

Complete Car Interior Inspection

Fuel/Car Wash (if necessary)

Claims are for during delivering SOCAR only. Drive to Drop-Off Location

For eg.: Fuel, toll, car wash, parking etc.

● Physical receipt - take a photo with the clear details. Complete After Driving Inspection
● Electronic receipt - download/screenshot the
receipts.
Submit
Submit Claims
Claims Receipts
Receipts
NOTE: Claims will be paid & processed together on the
following week’s payment.
SOCAR-2-YOU

HOW TO SUBMIT CLAIMS?

Step 1 : Go to My Jobs > History tab

Step 2 : Find & click on your completed job
Step 3 : Click on 'Claims’
Step 4 : Submit your details & receipt
Step 5 : You may return to view ‘Claims’ status

NOTE: Provide receipt & follow the instructions

󰗔 TAP HERE TO VIEW THE STEPS

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Get Paid Weekly 💲💲
COMPENSATION JOBS COMPLETED THIS WEEK, WILL BE PAID NEXT WEEK.
When Jobs Get Cancelled with Short Notice Period
BANK DETAILS
󰗔 Submit Bank Details @ http://bit.ly/dasherbankdetails

Submit ONCE only, enter your Dash email.

󰗔 Request Compensation on the app

Learn about the process here -

https://blog.dashnow.my/posts/compensation

NOTE: Any further enquiries, please reply the email for further
assistance. Payments are processed & paid weekly.

NOTE: Expect to receive payment by end of Friday.

*If payment is late, announcement will be made.
SOCAR-2-YOU #Problem 1:

Scene 1: Key not detected.

Scene 2: Unable to lock/unlock car.

Please arrive on time. (Time stated on the job)

The earliest time you can start the job is 10 minutes before Job
Start Time.

NOTE: If there is any delays, please go to Dash Live Chat for

assistance.

FREQUENTLY
#Problem 2:
ASKED
QUESTIONS Accident occurs during delivery.

(FAQ) a. Park the car at a safe spot on the roadside.

b. Inform Dash Live Chat

https://dashnow.my/faq ● Describe scenario happened
● Provide pictures of accidental part & area

c. If third party involved (additional information)

● Picture of third party car accidental area
● Car number plate
● License or IC (if they willing to provide)
● Contact details

d. Wait for update from Dash Live Chat

SOCAR-2-YOU
#Problem 3:

Scene 1: Car low battery.

Scene 2: Car unable to start.
Scene 3: Car petrol low, cannot drive.

a. Step out of the car.

b. Try to lock and unlock the car couple of times.
c. Try to start the car again.
d. If still unable to start, check with Dash Live Chat.

FREQUENTLY
#Problem 4:
ASKED
QUESTIONS Scene 1: Unable to find car.
Scene 2: Customer have not return car.
(FAQ) Maximum waiting time of 15 minutes ONLY.

a. Check Notes Section for remarks.

https://dashnow.my/faq b. Try horn and find the car, look within 100 metres.
c. Check with Dash Live Chat

If car is still nowhere to be found 15 minutes later, please proceed to inform

cancel job on the app & inform Dash Live Chat.

NOTE: Compensation will be given.

**If you insist to wait, SOCAR/DASH is not liable for any outcome.
SOCAR-2-YOU

These actions below are strictly monitored and will result in penalty:

● Mark Job as Done on the app without doing the job.

● Accepting job but not showing up.
● Cancelling an Accepted Job with no valid reason.
● Ending job before reservation end.
● Late delivery/arrival.
● Did NOT upload inspection photos (4 sides) in the Dash app (on
After Inspection). OFFENCES
● Not updating Dash app with no justified reason.
● Falsity of claims amount.
● Returning SOCAR with less than 50% fuel.
● Rude behaviour to customers/live chat agents.
● Misuse of MCO letter.
● Fail to lock car & turn OFF engine/lights before
and passing the car to customers

For more info, please refer here - https://dashnow.my/terms (Article 6.

The DASH Application and Account)