TOPIC 5- MANAGEMENT OF WORK GROUP Common Goals

• People who comprise groups are brought

together for a reason or a purpose.
I.WORK GROUP CHARACTERISTICS
• While most members of a group have
Group: a collection of individuals composed of
individual goals, a group is largely defined by
leaders; followers; purpose or mission, whether
the common goals of the group.
it be profit or social; shared opinions on how
things should be done; expectations of
performance and commitment; and sanctions
Shared Norms
for those who do not meet expectations
• Because people come together for a specific
purpose, they develop shared norms to help
Interdependence them achieve their goals.

• Groups cannot be defined simply as three or
more people talking to each other or meeting
together.
• Members of a group are dependent on one
another for the group to maintain its existence
and achieve its goals
• Norms are essentially expectations of the
group members, established by the group and
can be conscious and formal, or unconscious
and informal
Cohesiveness

• It is the sense of connection and participation

Interaction that characterizes the interaction in a group as
different from the defined interaction among
• Cragon, Wright, and Kasch (2008) state that
loosely connected individuals.
the primary defining characteristic of group
interaction is that it is purposeful. • If you’ve ever participated in a group that
achieved its goal successfully, you are probably
• They go on to break down purposeful
able to reflect back on your feelings of
interaction into four types: problem-solving,
connections with the other members of that
role playing, team building, and trust building.
group
Without purposeful interaction, a true group
does not exist.

• Roles, norms, and relationships between

members are created through interaction

Synergy

• Systems Theory suggests that “The whole is

greater than the sum of its parts.” This is the
very idea of synergy (Sherblom, 2002)
II. INDIVIDUAL-GROUP INTERFACE IV.GROUP INTERACTION

Interpersonal Relationships Factor Influencing Intergroup Relationships

● Factors guiding the group members during ⦿The rank or reputation of one group within
interaction with one another: the organization;

1. Personal Image ⦿The amount of dependency or control one

group has in relation to the other; any disputes
2. Behavior Expectations
or problems or competitions;
3. Personal benefits
⦿ The ability to convey goods and services to
each other and

III.WORK GROUP BEHAVIOR ⦿The personal relationship between the

interfacing members of each group
WGB is the inner workings of a working group:
cohesion, performance and coordination

Synergism: The mechanism by which the whole V. MANAGEMENT OF GROUPS

(group or organization) is greater (i.e. more
⦿A. Group Building and Teamwork
efficient and effective) than the sum of the
individual parts thereof ⦿Leadership Strategies

FACTORS THAT CONTRIBUTE AND ENHANCE

WORK GROUP PERFORMANCE

⦿Shared values of the members and

commitment to the goals and objectives of the
WG

⦿Success of the WG in achieving its mission

⦿Status of the group within the organization

⦿Amount and quality of participation in the

decision-making process
V. MANAGEMENT OF GROUPS

INTERGROUP MANAGEMENT

Intergroup management tactics include the

standardization of hospital wide procedures
and planning for coordinating the performance
of each unit as part of the management
functional design.