Form chung của Email:

To:
From:
Subject:
Dear …,
The opening, which says why you are writing.
The main message, which gives the details.
The close, which usually talks about the future.
Ending
+ Dear Sir or Madam -> Yours faithfully
+ Dear (name) -> Yours sincerely or Best wishes/Best regards (AE)
Ký tên

Form chung của Letter:

The addressee’s name and address -> on the left
The date -> usually on the right
Dear …,
Subject
The opening, which says why you are writing.
The main message, which gives the details.
The close, which usually talks about the future.
Ending
+ Dear Sir or Madam -> Yours faithfully
+ Dear (name) -> Yours sincerely or Best wishes/Best regards (AE)
Ký tên
Những loại email/letter:
Giving news
+ I am writing in connection with … (problem)
+ I am pleased to inform you that … (good news) / I(We) regret to inform you that …
(bad news) . We are able/unable to …
+ This is due to unforeseen circumstances (giving reasons when it is bad news)
+ Ask for response
Making a complaint
+ I am writing in connection with … (problem)
+ Present the problem in greater detail, then request some action -> We could be grateful
if you could …
+ Warning -> Unless … (strong complaint)
+ Ask for response ASAP (mild complaint)
Apologising
+ Thank you for your …
+ We must apologise for … (problem), then give some action
+ Apologise again -> Please accept our apologises once again.
Reject a complaint/ Advise customers
+ Apologise for problems
+ Explaint it is not your fault
Eg: We do all we can to to make sure that …, but unfortunately mistakes sometimes do
occur. I believe there is a problem with …
+ Say what you can do (optional) / suggest what they can do instead -> I recommend that
you …
+ Offer a solution (optional) (only reject)
Inviting/Accepting/Declining
Inviting:
+ Say what the event is and when -> I(We) will celebrate …
+ Invite them -> I would be very pleased if you could join …
+ Ask for a reply
Accepting/Declining
+ Thank them -> Thank you for your …
+ Accept and say you look forward to/Decline by giving a reason, apologise and say you
are disappointed -> I will be …, I would be delighted to attend … / I would very much to
come to the …, but unfortunately …
+ Thank/Apologise them again
Arranging meeting
+ Introduce about the meeting -> I am writing to request a meeting to discuss … On
(date), I will be in your area and I would be grateful if I could meet you.
+ Ask about confirmation -> Would (date) at (time) be convenient for you? / Could you
please let me know your availability for the meeting? We can either meet in person at
(location) or have a virtual meeting via (platform).
+ Ending -> I will telephone you next (week/day) to confirm. I look forward to to
meeting you.
Confirming the details of a meeting
+ I am writing to confirm the details of our upcoming meeting at …
+ Remind the information -> The meeting will started at …(date/time/duration/location)
+ Ask for greater detail -> If there are any additional …, please let me know in advance.
+ Ending -> I appreciate your efforts, I am looking forward to meeting you on (date)