MOHAMMAD

ZIA UL HAQ
Network Operations Center

SKILLS
 Basic knowledge of virtualisation and VMware
 CCNA-level networking
 Basic knowledge of Server hardware.
CONTACT
PHONE:
9906450598 WORK EXPERIENCE
EMAIL: Hewlett Packard Enterprise
ziaforj@gmail.com
mohammad.zia-ul-haq@hpe.com Network Operations Tier 1
July 2021–May 2022
Proactive monitoring and basic troubleshooting of Aruba devices like switches,
HOBBIES controllers, and access points.
Reading
Network Operations Tier 2
Music
June 2022–Present
Cricket
 Provide technical support over calls and emails for customers and Onsite
Technicians.
 Resolve customer queries and issues on a first-call basis.
 Handle elevation requests from Tier 1 and coordinate with higher-level
support in resolving complex issues.
 Provide remote support for Onsite Technicians during hardware installation,
Configuration, and Troubleshooting.
 Configure and troubleshoot switches, Wireless controllers, Access points,
and Modems (Cradle point)
 Troubleshoot on hardware faults (AP/Switch/WBU), configuration issues,
device connectivity, and other LAN/Wi-Fi-related issues.

EDUCATION
Model Institute of Engineering and Technology, Jammu
B. Tech. Electronics and Communication