Informatica

Product Lifecycle Guide

Version 2023.04 (April 2023)

© Copyright Informatica LLC 2023. Informatica and the Informatica logo are trademarks or registered trademarks of
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Informatica LLC in the United States and many jurisdictions throughout the world. A current list of Informatica trademarks is
available on the web at https://www.informatica.com/trademarks.html.
Table of Contents
ABSTRACT .................................................................................................................................... 3
IMPORTANT NOTES FOR USING THIS DOCUMENT:................................................................................................ 3
CONTACTING INFORMATICA SUPPORT ........................................................................................ 3
PRODUCT RELEASE AND END OF SUPPORT AND MAINTENANCE POLICY .................................... 3
PRODUCT LIFECYCLE FOR INFORMATICA ON-PREMISES AND DAAS PRODUCTS ................................................... 3
END OF SUPPORT AND MAINTENANCE (EOSM) FOR A PRODUCT VERSION ......................................................... 4
THIRD-PARTY PRODUCT COMPATIBILITY ........................................................................................................... 5
INFORMATICA PLATFORM AND SERVICES ................................................................................... 6
DATA QUALITY, DATA GOVERNANCE, AND DATA AS A SERVICE (DAAS) ..................................... 6
ADDRESS VERIFICATION (CLOUD) / DATA AS A SERVICE (DAAS) ........................................................................ 7
ADDRESS VERIFICATION (ON-PREMISES)........................................................................................................... 7
AXON DATA GOVERNANCE ............................................................................................................................... 7
OTHER DATA AS A SERVICE (DAAS) SERVICES .................................................................................................. 7
DATA SECURITY ............................................................................................................................ 7
DATA ARCHIVE ................................................................................................................................................. 7
DATA PRIVACY MANAGEMENT – PREVIOUSLY CALLED SECURE@SOURCE (S@S) .............................................. 7
DYNAMIC DATA MASKING (DDM) .................................................................................................................... 8
TEST DATA MANAGEMENT (TDM) ................................................................................................................... 8
MASTER DATA MANAGEMENT (MDM) .......................................................................................... 8
BUSINESS PROCESS MANAGEMENT / ACTIVEVOS ............................................................................................ 8
CUSTOMER 360 FOR SALESFORCE .................................................................................................................... 8
CUSTOMER 360 INSIGHTS ................................................................................................................................ 8
IDENTITY RESOLUTION (IIR) / MDM REGISTRY EDITION .................................................................................... 8
MULTIDOMAIN MDM AND SOLUTIONS .............................................................................................................. 8
PRODUCT 360 (PIM) AND INFORMATICA MEDIA MANAGER (IMM) ................................................................... 9
PROCUREMENT................................................................................................................................................. 9
RELATE360 ..................................................................................................................................................... 9
OTHER PRODUCTS ........................................................................................................................ 9
B2B DATA EXCHANGE (DX) MFT .................................................................................................................... 9
COMPLEX EVENT PROCESSING (RULEPOINT)..................................................................................................... 9
DATA REPLICATION (IDR)............................................................................................................................... 10
DATA TRANSFORMATION (DT) LIBRARIES ....................................................................................................... 10
FAST CLONE (IFC) ......................................................................................................................................... 10
METADEX (NOW CALLED EDC ADVANCED SCANNERS) AND UTILITY PACK....................................................... 11
POWEREXCHANGE CDC PUBLISHER ............................................................................................................... 11
ULTRA MESSAGING (UM) ............................................................................................................................... 11
UNSUPPORTED PRODUCT VERSIONS ......................................................................................... 11

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Abstract
This document contains important information about the end of support and maintenance dates for
Informatica on-premises and data as a service (DaaS) products. If you have any questions about
the information contained in this document, please contact Informatica Global Customer Support
(GCS).

Important notes for using this document:

1. Product versions that have already reached the end of support and maintenance are
available here.
2. Some product features may be deprecated in newer product versions and Informatica may
stop support for older operating systems, hardware, and/or database versions. Please
check the Release Notes and Product Availability Matrices (PAM) for more details.
3. Notifications of significant changes, software updates, and security patches is done
through the monthly SupportFlash newsletter. Subscribe here .
4. For clarity, version numbers show the first two digits of the release only. However, the End
of support dates apply to all the minor versions of this release too. For example, for version
10.5, the end of support and maintenance date will apply to all 10.5.x.x versions.
5. Unless otherwise specified, the end of support and maintenance date is always the last day
of the specified month. Those marked with “TBA” indicate dates are yet to be announced.
6. Extended and Sustaining Support are available at an additional charge; Sustaining Support
is not available for all product releases. For further information, please contact
icare@informatica.com.

Contacting Informatica Support

For further information, questions, or issues around the support of any Informatica product, please
open a Support Case via the Informatica Community Portal. For full details on Informatica’s
success offerings, refer to the Informatica Global Customer Support Guide.

Product Release and End of Support and Maintenance Policy

For the purposes of this document, a Version is defined as a release containing major functionality
changes and enhancements. A Version includes new features, improvements to functionality,
and/or modifications to Informatica products to remain current with changes to operating
systems, databases, and other third-party applications. A Version also includes quality fixes for
software defects identified in earlier versions and revised product documentation.

Product Lifecycle for Informatica On-Premises and DaaS Products

Informatica always recommends installing the latest Version of the software. During the period of
general support, Informatica Global Customer Support (GCS) is available to assist with all
questions and issues relating to that Version.
Informatica will from time to time provide Updates of that Version. Updates include Hot Fixes
(“HF”), and Service Packs (“SP”). Hot Fixes are generally released every six months for the latest
Version of the product. Hot Fixes are a controlled release of a set of patches for known issues,
security updates, minor enhancements, and product availability matrix (PAM) updates. Service
Packs contain a smaller number of product and security patches and are an intermediary release
between Hot Fix releases.
Each Hot Fix and Service Pack release is cumulative so, for example, HF3 will contain all the
changes from HF1 and HF2 in addition to the new changes in HF3. Service Packs and Hot Fixes
undergo full regression testing and compatibility testing. If customers report a problem that is
resolved in the latest available Hot Fix or Service Pack, they will be asked to install that Hot Fix or
Service Pack. Informatica recommends that all customers schedule regular maintenance
windows to install the latest HF and SP.
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Informatica reserves the right to release new features, enhancements, security patches, and
corrections in the next Version or Update.
If necessary, a one-off patch called an Emergency Bug Fix (EBF) can be developed for critical
issues. EBFs will only be provided for the latest Hot Fix or Service Pack of that product Version.
For example, if a customer has an issue with Version 10.5.0 of a product and the latest release is
10.5 HF1 then the EBF will be built on 10.5 HF1 only. An EBF is a one-off fix for the specific
product version, and it does not undergo a complete QA testing and regression suite in the same
way as a new release or Hot Fix.
Informatica strongly recommends that customers deploy the latest Hot Fixes rather than single,
one-off EBFs. EBFs are provided to Premium and Signature Select customers only.
For minor product bugs or an issue that has a valid workaround, a Change Request (CR) will be
logged with Informatica Development for consideration in a future release. You can track,
comment, or vote on a CR via Change Request Tracking.
Feature Requests
Where additional functionality or an enhancement to existing functionality is required, GCS will open
a Feature Request (FR). Feature Requests are logged to be considered by the Product Management
team for inclusion in a future Version. Once an FR has been opened, GCS will close the Support
Case. You can track, comment, or vote on an FR via Change Request Tracking.

End of Support and Maintenance (EOSM) for a Product Version

As new Versions are released, older Versions of the product become obsolete and are no longer
supported.
Informatica will announce the end of support and maintenance (EOSM) date for a product Version
at least 12 months in advance of the end of general support (see Support Duration below). EOSM
announcements will be broadcast via the SupportFlash newsletter and announced on the
Informatica Community portal. For more information, see Support Statements and End of Support
Announcements. See also Third-Party Product Compatibility section below.
Product Versions that have reached their EOSM date will receive limited support only on purchase
of Extended Support or Sustaining Support.
Support Duration
At Informatica, we recognize our customer’s need to maximize the return on their investment in
our software. We also recognize that different business needs sometimes restrict the ability to
upgrade to the latest software in a timely manner.
To assist our customers with forward planning, Informatica will provide a minimum general
support period of four (4) years from the date of General Availability (“GA”) release of each
product Version, subject to availability of support for third party components of the product
Version. This is shown in the tables below in column “Minimum Support Period”. When the
EOSM date is announced, this is shown in column “End of Support”. Entries marked as “TBA”
indicate dates are yet to be announced.
Extended Support
Customers who need additional time to upgrade have the option of taking 12 months extended
support (“Extended Support”) from the announced end of support and maintenance date. During
the Extended Support period, Informatica will provide fixes that are already available for known
issues, upgrade guidance and general configuration recommendation. If an issue is found that has
not been fixed in that Version but has been fixed in a later Version, a customer must upgrade to the
newer Version to receive the fix. During the Extended Support window, there will be no new fixes,
security patches, certification of additional platforms, operating system versions, or other newer
third-party products.
Extended Support is available at an additional charge on top of the current maintenance or
subscription agreement. Please contact icare@informatica.com for more information.

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Sustaining Support
Informatica understands that in certain circumstances a customer may need a further extension to
support (“Sustaining Support”) to ensure business continuity. Following the Extended Support
period, Informatica offers an additional two (2) years of Sustaining Support for major product
Versions. Sustaining Support is not available for all products. Where Sustaining Support is not
available, customers will need to upgrade to the latest available Version. To assist with planning,
Informatica will confirm the available dates for Sustaining Support at the same time as the end of
support and maintenance announcement.
During the Sustaining Support period, Informatica will provide support for production issues only. In
addition to the limitations of Extended Support, Informatica will only provide fixes that are already
available for known issues and provide help with general questions. Note that Sustaining Support
will be provided in English only.
Sustaining Support is available at an additional charge on top of the current maintenance or
subscription agreement. Please contact icare@informatica.com for more information.

Interoperability Support Between Informatica Products

Informatica always strives to ensure that all its products work seamlessly together. The Product
Availability Matrices (PAM) provides details of the required interoperability between the different
products and versions. For example, Informatica Data Exchange (DX) and Data Integration Hub
(DIH) have an interoperability matrix with PowerCenter.
To ensure robust product interoperability, different version levels of each product are certified
together for support. Interoperability support between different version levels is valid as long as
the product version is under general support. It is recommended to cross-check the PAM for all
products to ensure all versions are under general support.
For any concerns on support compatibility between Informatica products, please contact
icare@informatica.com for more information.

Third-Party Product Compatibility

Informatica's products rely upon and interact with a large range of products supplied by third-party
vendors. Examples include database systems, ERP applications, web and application servers,
browsers, and operating systems.
Support for major releases of third-party products is determined and published in Informatica's
Product Availability Matrices (PAM). The PAM states which third-party product release is supported
in combination with a specified Version of an Informatica product.
If a third-party product or release is not listed in the PAM, then it is not supported. An abbreviated
PAM is available on the Informatica Community Portal and is updated as new releases of third-party
products are tested or as older releases are discontinued. Informatica cannot support Informatica
software installations on third-party components that are no longer supported by their suppliers.

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Customers may need to upgrade to more recent releases of third-party components, which may
require an upgrade to the latest Informatica product Version or application of the latest HF.
It is recommended that customers contact Informatica GCS before implementing or changing a
release of a third-party product used in conjunction with Informatica products or upgrading the
Version of an Informatica product.
In some scenarios, a third-party vendor may stop supporting or make changes to a third-party
product that impacts compatibility with an Informatica product. In such cases, Informatica aims to
give reasonable advance notice to customers and provide advice on what action to take. As there
is a dependency on third-party products, in these situations, Informatica may not be able to provide
12 months’ notice of end of support and maintenance.

Informatica Platform and Services

The Informatica Platform is a set of data services and information solutions powered by a state-of-
the-art data management engine. The end of support and maintenance for the Informatica
Platform includes the following products:
• Enterprise Data Catalog (EDC) and Enterprise Data Preparation (EDP)
• Data Engineering Integration (DEI)
• Data Engineering Streaming (DES)
• Data Engineering Quality (DEQ)
• Data Engineering Masking (DEM)
• Data Quality (DQ)
• PowerCenter
• PowerExchange (PWX)
• Data Transformation (B2B DT)
• Test Data Management (TDM) and Data Validation Option (DVO) from version 10 onwards
• Data Integration Hub (DIH) from version 10 onwards
• Metadata Manager and Business Glossary
For earlier versions of these products that have already reached the end of support and
maintenance, refer to the Unsupported Product Versions document.

Note: The version numbers in the tables below show only the first two digits of the release.
However, the End of support and maintenance (EOSM) dates apply to all the minor versions of this
release too. For example, for version 10.5, the EOSM date will apply to all 10.5.x.x versions.

(!) For EDC and EDP 10.4, end of support and maintenance (EOSM) date is 31 Mar 2022. See End of
Support Announcement for EDC, EDP, and DPM 10.4.1 and Earlier Versions for more details. All other
products on the 10.4 platform will follow the standard EOSM approach.
Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
10.5* Mar 2021 31 Mar 2025 TBA TBA TBA
10.4* Dec 2019 31 Mar 2024 31 Mar 2024 (!) 31 Mar 2025 (!) TBA (!)
* For up-to-date supportability and security updates, install the latest Hot Fix and Service Pack from here.

Data Quality, Data Governance, and Data as a Service (DaaS)

For Data Quality and Data Engineering Quality, refer to Informatica Platform for more details. For
earlier versions of these products that have already reached the end of support and maintenance,
please see Unsupported Product Versions section.

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Address Verification (Cloud) / Data as a Service (DaaS)
Version Release Date End of Support End of Extended Support
Cloud V2 Mar 2015 TBA Not Available
Cloud V1 Nov 2014 TBA Not Available

Address Verification (On-Premises)

Address Verification was previously called Address Doctor. The information below is applicable to
standalone Address Verification only. For Address Verification usage as part of Master Data
Management (MDM), Informatica Platform/Data Quality, and Identity Resolution (IIR), the end of
support and maintenance conforms to that of the core product. Refer to the respective product
sections in this document for more information.
Version Release Date End of Support Extended Support
6.3 Oct 2022 TBA TBA
6.2 May 2021 31 May 2025 31 May 2026
6.1 Sep 2020 30 Sep 2024 30 Sep 2025
6.0 Apr 2020 30 Apr 2024 30 Apr 2025
5.16 Oct 2019 31 Oct 2023 31 Oct 2024
5.15 Apr 2019 30 Apr 2023 30 Apr 2024

Axon Data Governance

Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support

7.3* Jun 2022 30 Jun 2026 TBA TBA TBA

7.2* May 2021 31 May 2025 31 May 2025 31 May 2026 TBA
7.1* Nov 2020 30 Nov 2024 30 Nov 2024 30 Nov 2025 TBA
7.0* Apr 2020 30 Apr 2024 30 Apr 2024 30 Apr 2025 Not available
* For up-to-date supportability and security updates, install the latest Hot Fix and Service Pack from here.

Other Data as a Service (DaaS) Services

For the end of life of DaaS Currency Conversion, Tax Calculation, SMS, and ZIP/Postal Code
Services see here.

Data Security
For earlier versions of these products, that have already reached the end of support and
maintenance, please see Unsupported Product Versions section.

Data Archive
Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
6.5 May 2019 31 May 2023 TBA TBA TBA

Data Privacy Management – previously called Secure@Source (S@S)

For versions 10.4.1 and earlier, see End of Support Announcement for EDC, EDP, and DPM 10.4.1 and
Earlier Versions.

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Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
10.5 Mar 2021 31 Mar 2025 TBA TBA TBA

Dynamic Data Masking (DDM)

Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
9.9 Feb 2019 28 Feb 2023 TBA TBA TBA

Test Data Management (TDM)

Test Data Management 10.0 onwards, follows the same end of support and maintenance as the
Informatica Platform section. For earlier versions of these products that have already reached the
end of support and maintenance, please see Unsupported Product Versions section.

Master Data Management (MDM)

For earlier versions of these products that have already reached the end of support and
maintenance, please see Unsupported Product Versions section.

Business Process Management / ActiveVOS

Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
9.2.4 Jun 2015 30 Jun 2019 TBA TBA TBA

Customer 360 for Salesforce

Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
7.2x Jun 2021 30 Jun 2025 30 Jun 2025 30 Jun 2026 Not Available
7.1x Aug 2020 31 Aug 2024 31 Aug 2024 31 Aug 2025 Not Available
7.0x Dec 2019 31 Dec 2023 31 Dec 2023 31 Dec 2024 Not Available

6.6x Aug 2019 31 Aug 2023 31 Aug 2023 31 Aug 2024 Not Available

Customer 360 Insights

Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
2022 Jun 2022 30 Jun 2026 TBA TBA TBA
2021 Aug 2021 31 Aug 2025 TBA TBA TBA

Identity Resolution (IIR) / MDM Registry Edition

Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
10.5 Oct 2022 31 Oct 2026 TBA TBA TBA
10.2 Dec 2020 31 Dec 2024 31 Jan 2025 31 Jan 2026 TBA

Multidomain MDM and Solutions

This section covers the MDM Multi Domain Edition (MDE) and solutions such as Customer360 and
Supplier360.
Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
10.5* Oct 2022 31 Oct 2026 TBA TBA TBA

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Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
10.4* Mar 2020 31 Mar 2024 31 Mar 2025 31 Mar 2026 TBA
* For up-to-date supportability and security updates, install the latest Hot Fix and Service Pack from here.

Product 360 (PIM) and Informatica Media Manager (IMM)

From release 8.0, the Product Information Management (PIM) name has now changed to
Informatica MDM Product 360. The version numbers below also include Informatica Media
Manager (IMM).
Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
10.5* Jun 2022 30 Jun 2026 TBA TBA TBA
10.1* Dec 2020 31 Dec 2024 31 Jan 2025 31 Jan 2026 TBA
10.0* Mar 2020 31 Mar 2024 31 Mar 2024 31 Mar 2025 Not Available

* For up-to-date supportability and security updates, install the latest Hot Fix and Service Pack from here.

Procurement
Procurement is also referred to as Informatica e-Procurement.
Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
8.0 Mar 2015 31 Mar 2019 30 Jun 2023 Not Available Not Available

Relate360
Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
10.1 Jun 2019 30 Jun 2023 TBA TBA TBA

Other Products
For earlier versions of these products that have already reached the end of support and
maintenance, please see Unsupported Product Versions section.

B2B Data Exchange (DX) MFT

For inter-operability between B2B DX and PowerCenter, refer to the associated Product Availability
Matrices (PAM).
Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support

10.5 Sep 2021 Sep 2025 TBA TBA TBA

10.4 Dec 2020 Dec 2024 31 Mar 2024* 31 Mar 2025 TBA

* End of support and maintenance for B2B DX 10.4 is dependent on the end of support of the
Informatica latform.

Complex Event Processing (Rulepoint)

This includes Proactive Monitoring for PowerCenter (PMPC) that runs RulePoint.
Version Release Date End of Support End of Extended Support
RulePoint 6.2 Oct 2014 TBA TBA
RulePoint 6.1 Feb 2014 TBA TBA
PMPC 3.0 Apr 2014 TBA TBA

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Data Replication (IDR)
Informatica Data Replication (IDR) was previously called Universal Data Replication (UDR).
Version Release Date End of Support End of Extended Support
9.8.0 Dec 2018 TBA TBA

Data Transformation (DT) Libraries

The following libraries consist of parsers, serializers, and XML schemas that can be used to
process industry standard application messages. The table below lists the library types, release
support and the latest version available. For more information on any of the libraries, contact
Informatica Global Customer Support.
Informatica Library Supported Standard Release Versions Last Informatica End of
Update Library Version Support

ACORD AL3 Library Fall2009, Fall2011, Spring2012 2012 9.5.0

ASN1 Library (1)

BAI Library Lockbox, Version2 2010 9.0.1

Bloomberg Library PerSecurity, BackOffice, Extended BackOffice 2012 9.1.3

COBOL Processing
Library (1)

MAR-2021, MAR-2020, SEP-2020, OCT-2021,

DTCC-NSCC Library 2022 SEP-2022
MAR-2022, SEP-2022

EDI Accelerator 2016 10.1.0.1

Service: 30000, 40000, 40100

User: 90-1, 90-2, 91-1, 91-2, 92-1, 93-1, 94A, 94B,
95A, 95B, 96A, 96B, 97A, 97B, 98A, 98B, 99A,
EDIFACT Library 2020
99B, 00A, 00B, 01A, 02A, 01B, 01C, 02A, 02B,
03A, 03B, 04A, 04B, 05A, 05B, 06A, 06B, 07A,
07B, 08A, 08B, 09A (with validations & without)

3010, 3020, 3030, 3040, 3050, 3060, 3070, 4010,

EDI-X12 Library 4020, 4030, 4040, 4050, 4060, 5010, 5020, 5030, 2021 OCT-2021
5040, 5050, 6020, 6040, 6050, 7010
GDSN & 1Sync
GDSN 3.1.12 2020 10.1.0.1
(+Accelerator)

HIPAA Accelerator 2016 10.1.0.1

HIPAA Library 4010, 5010, 5010A1, TA1, 837 R3 2016 10.1.0

HIX 820, HIPAA 270, 271, 276, 277, 277CA,

HIX Library 278Req, 278Res, 820, 824, 834, 835, 837D, 837I, 2021 10.5
837P, 997, 999, TA1 All with L1 & L2 Validation

HL7 Library - V2 2.1, 2.2, 2.3, 2.3.1, 2.4, 2.5, 2.5.1, 2.6 2011 9.1.0

NACHA Library 2019, AUG-2021 2021 AUG-2021

Telecommunications 5.1, Telecommunications

NCPDP Library 2013 9.5.1.1
D.0

SEPA Library 5.0, 7.0 2014 9.6.0

SWIFT SR-2019, SR-2020, SR-2021, SR-2022 2022 SR-2022

(1) These libraries follow the end of support and maintenance of the associated Informatica Platform version

Fast Clone (IFC)

Version Release Date End of Support End of Extended Support
11.0 Jul 2018 TBA TBA

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MetaDex (now called EDC Advanced Scanners) and Utility Pack
From version 10.4.1, MetaDex has been renamed to EDC Advanced Scanners. This table applies
only to customers using the stand-alone version of MetaDex / EDC Advanced Scanners with
catalogs other than EDC. For customers using EDC Advanced Scanners with EDC 10.4 and higher,
see the Informatica Platform section. For more information, refer to the End of Support
Announcement for MetaDex 3.x.
Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support

10.4.1 Jul 2020 31 Jul 2024 TBA TBA TBA

Customers using IGC Utility Pack/IGC Loader and related products (MetaDex Injector/Open IGC
Loader, MetaDex Spotlight, and Lineage Reporter/Tester) should upgrade to version 1.2.
Version Release Date Minimum Support Period End of Support Extended Support Sustaining Support
1.2 Jul 2020 31 Jul 2024 TBA TBA TBA

PowerExchange CDC Publisher

Version Release Date End of Support End of Extended Support
1.3.0 Oct 2020 TBA Not Available
1.2.0 Jan 2019 TBA Not Available

Ultra Messaging (UM)

Version Release Date End of Support End of Extended Support
UMS / UMP / UMQ 6.x Nov 2012 TBA TBA
UMDS 6.x Aug 2014 TBA TBA
SNMP Client 6.x Apr 2014 TBA TBA
Dynamic Routing Option 6.x Nov 2012 TBA TBA
UMSM 6.x Jun 2013 TBA TBA

Unsupported Product Versions

For product versions not listed in this document, the Informatica Unsupported Product Versions
document contains all products that have reached end of support and maintenance.
In some Cases, Extended or Sustaining Support may be available for certain versions. Extended
and Sustaining Support are available at an additional charge; Sustaining Support is not available for
all product releases. For further information, please contact: icare@informatica.com.

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