QSR BRANDS (M) HOLDINGS SDN BHD

EMPLOYEE PERFORMANCE APPRAISAL FOR NON-EXECUTIVE

Vision : To be the leading integrated food service in the Asia region on consistent quality products and exceptional customer focus service.

Mission : To maximise profitability, improve shareholder value and deliver sustainable growth year after year.

Purpose of Appraisal (P)

√ Confirmation

PART I : APPRAISEE'S PARTICULARS

EMPLOYEE'S FULL NAME: RAZIDAH BINTI RAFAE
EMPLOYEE NO: 960921-12-5966

LOCATION: QSR STORE SDN BHD

DIVISION: OPERATION
DEPARTMENT: KFC OPERATION
SECTION / BRANCH: KFC SERI ALAM DT

DATE OF COMMENCEMENT: Mar 28, 22

PRESENT DESIGNATION: TEAM MEMBER
DATE APPOINTED TO PRESENT
3/1/2023
DESIGNATION:
PRESENT SALARY: RM 7.21 PER HOURS
JOB CATEGORY: 5

PERIOD COVERED BY THIS REVIEW: JANUARY - MARCH 2023

DATE OF REVIEW: 02/18/23

CONFIRMATION DATE: Mar 1, 23

PART II : PERFORMANCE ASSESSMENT

 Please complete this section to assess and record the demonstration of competencies throughout the appraisal period.

Section 1 - Job Knowledge and Productivity (What the individual achieved)

Refers to execution of major duties listed in the Job Description, including demonstration of technical skills.

State achievement / under-achievement / opportunity for improvement.

Section 2 - Assessment of Competency and Behavior (How the individual performed)

Refers to competency and behavioral leadership demonstrated by the appraisee.

State achievement / under-achievement / opportunity for improvement.

Both sections shall be completed to determine the final score of the Appraisee's performance evaluation.

Performance Rating Guideline

Rating Description
Outstanding or exceptional performance, showing the best possible results far exceeding the requirements of the position and sustained over
5 Significantly Above Target : the review period. Seen by others as an expert.

Above average performance. Accomplishments are very good (superior) and are more than the standards required by the position. Keen to
4 Above Target : accept changes and has own independent judgement. Minimal guidance required, become increasingly independent.

Performance meets all expected requirements of the position and conducted in a comprehensive manner. Accomplishments are clearly in
3 On Target : accordance with job demands. Fairly dependant on superiors guidance.

Performance is below what is normally expected. Requires improvement in one or more basic aspects of the work. Accomplishments are
2 Below Target : below expectations demanded of the job. Largely seeking superior’s guidance.

Inadequate performance, does not meet the normal requirements of the position and necessary improvement has not been forthcoming.
1 Significantly Below Target : Consistently fails to meet expectations and standards in most areas. Nil to low level of ability. Requires constant supervision.

Please record demonstration of competency in the respective boxes.

SECTION 1 : ASSESSMENT OF RESULTS (WHAT THE INDIVIDUAL ACHIEVED)

1. Job Knowledge and Productivity

1a 4 Carry out assigned job responsibilities, meets goals and objectives

1b 3 Work consistently well organised, orderly and accurate

1c 4 Efficient and productive, follows rules, guidelines and policies

1d 4 Steady and effective, able to respond to urgent request while still meeting existing demands and deadlines

1e 3 Completes assigned task in a timely manner; meet deadlines for task assigned
4
1f 4 Comprehensive understanding of job duties and related work; demonstrates necessary skills and ability to perform
4
1g 4 Able to perform job duties without supervision, manage to get effective results from others

26 =Total 26

Achievement / opportunity for improvement:

SECTION 2 : ASSESSMENT OF COMPETENCY AND BEHAVIOUR (HOW THE INDIVIDUAL PERFORMED)

2. Competency (Skills and Abilities)

2a 4 Good written and verbal skills, body language, telephone and e-mail etiquette; and responsiveness

2b 4 Adjust/adapt (to change) with minimum disruption to productivity

2c 3 Communicate effectively with all levels, ideas logically developed and delivered

2d 4 Establish and maintain effective work relationships with colleagues; works harmoniuosly and effectively with others

2e 4 Courteous, exhibit a caring attitude, timely in responding to the need of others

2f 4 Identifies ways to continuously improve performance and functions effectively as a team member

2g 3 Able to identify problem and come out with effective solutions with minimal guidance and direction

26 =Total 26

Achievement / opportunity for improvement:

3. Behaviour

3a 4 Attendance is punctual; display strong work ethic

3b 4 Highly initiative and always looking for opportunities to grow

3c 3 Responsible and display commitment to fulfill and accept any work assigned

3d 4 Independent worker, encourage others

3e 4 Display initiative and creativity; develop ideas and solutions to problems and follow through completely

3f 4 Exhibit positive actions and attitude; serves as positive role model for peers

23 =Total 23

Achievement / opportunity for improvement:

PART III : SUMMARY RESULTS

1. Job Knowledge and Productivity 26

2. Competency (Skills and Abilities) 26
3. Behaviour 23
RATING TOTAL ( GRAND TOTAL / 20) 3.75

OVERALL RATING
 Rating Scale Overall Performances
4.00 - 5.00 = Significantly Above Target A Excellent
3.50 - 3.99 = Above Target B Above Average
2.75 - 3.49 = On Target C Average
1.00 - 2.74 = Below Target D Below Average

Appraiser's Summary & Recommendations Appraisee's Comments

Appraiser's Signature Date Appraisee's Signature Date

Name: RAZIDAH BINTI RAFAE Name: NOOR FAIZURA BINTI ABD RAHMAN
Designation: TEAM MEMBER Designation: Area Coach

Head Of Department's Signature Date

Name: MR, MUHAMMAD BUKHARI
Designation: REGIONAL COACH

PART IV : FOR CONFIRMATION

TO BE COMPLETED FOR STAFF WHO IS DUE FOR CONFIRMATION

Recommended for confirmation

Yes

No, probationary period be extended for _______ months.

Comments by H.O.D :
DGM / GM / SGM / VP / SVP :
(Signature)

Group HR :

Approved by :

DIRECTOR / MANAGING DIRECTOR