SHEQ Management System Manual-Issue No.17

TATA SPONGE IRON LIMITED
SHEQ MANAGEMENT SYSTEM MANUAL
CHAPTER NO. : 0.0 ISSUE NO. : REV. NO. : 17:00

SECTION : SHEET NO. : 1 of 6
TITLE : Index EFF. DATE : 15/11/2017
NO.
CHAPTER ISO ISO OHSAS REV.
TITLE OF
NO. 9001:2015 14001:2015 18001:2007 NO.
SHEETS
0.0 Index 00 6
0.1 Management System – Preamble 00 3
0.2 Distribution list 00 2
0.3 General Information 00 5
01 Issue & Revision Record 00 1
02 Normative Reference 2 2 2 00 1
03 Terms and Definitions 3 3 3 00 12
Context of the Organization (Title only) 04 04 04 00

Understanding the organization and
4.1 4.1 00
context
04 Understanding the needs and 6
4.2 4.2 00
expectation of interested parties
Determining the scope of Management
4.3 4.3 4.1 00
system
Management system 4.4 4.4 4.1 00
Leadership (Title Only) 5.0 5.0 - 00

Leadership and commitment 5.1 5.1 00
05 24
Policy 5.2 5.2 4.2 00
Organizational roles, responsibilities and
5.3 5.3 4.4.1 00
authorities
PREPARED BY APPROVED BY
NAME P. CHATTOPADHYAY SANJAY PATTNAIK
SIGNATURE & DATE
MANAGEMENT REPRESENTATIVE /
DESIGNATION MANAGING DIRECTOR
TOP MANAGEMENT APPOINTEE

NO.
TITLE OF
NO. 9001:2015 14001:2015 18001:2007 NO.
SHEETS
Planning (Title only) 06 06 00

Actions to address risk and opportunities
6.1 6.1 00
(Title Only)
General 6.1.1 6.1.1 00
Environmental Aspects, Hazard
6.1.2 6.1.2 4.3.1 00
identification and risk assessment
Compliance Obligation 6.1.3 6.1.3 4.3.2 00
06 5
Planning action 6.1.4 6.1.4 00
Objectives (QMS, EMS & OHSAS) and
6.2 6.2 00
planing to achieve them (Title Only)
Objectives 6.2.1 6.2.1 4.3.3 00
Planning objectives to achieve the
6.2.2 6.2.2 00
objectives
Planning of changes 6.2 00
Support (Title Only) 07 07 4.4 00
Resources 7.1(Title) 7.1 4.4.1 00
General 7.1.1 00
People 7.1.2 00
07 Infrastructure 7.1.3 00 13
Environment for the operation of processes 7.1.4 00

Monitoring and measurement of resources
7.1.5 00
(Title)
General 7.1.5.1 00
Measurement Traceability 7.1.5.2 00
SIGNATURE & DATE

NO.
TITLE OF
NO. 9001:2015 14001:2015 18001:2007 NO.
SHEETS
Organizational Knowledge 7.1.6 00
Competence 7.2 7.2 4.4.2 00
Awareness 7.3 7.3 00
Communication 7.4 7.4 (Title) 00
General 7.4.1 00
4.4.3
Internal Communication 7.4.2 00
External Communication 7.4.3 00
Documented Information (Title Only) 7.5 7.5 00

4.4.4
General 7.5.1 7.5.1 00
Creating and updating 7.5.2 7.5.2 4.4.5 & 4.5.4 00
Control of documented information 7.5.3 (Title) 7.5.3 4.4.5 & 4.5.4 00
7.5.3.1 00
7.5.3.2 00
Operation (Title Only) 08 08 4.4 00
Operation planning and control 8.1 8.1 4.4.6 00
Emergency preparedness and response 8.2 4.4.7 00

Requirement for product and services
8.2 00 12
08 (Title)
Customer Communication 8.2.1 00
Determining the requirements of products
8.2.2 00
and services
Review of the requirements of products
8.2.3 00
and services
SIGNATURE & DATE

NO.
TITLE OF
NO. 9001:2015 14001:2015 18001:2007 NO.
SHEETS
8.2.3.1 00
8.2.3.2 00
Changes to requirements for products
8.2.4 00
and services
Design and development of products and
8.3 00
services (Title)
Control of externally provided processes,
8.4 00
products and services (Title)
General 8.4.1 00
Type and extent of control 8.4.2 00
Information for external providers 8.4.3 00
Production and service provision (Title) 8.5 00

Control of production and service
8.5.1 00
provision
Identification and traceability 8.5.2 00
Property belonging to customers or
8.5.3 00
external providers
Preservation 8.5.4 00
Post delivery activities 8.5.5 00
Control of changes 8.5.6 00
Release of production and services 8.6 00
Control of non-conforming outputs (Title) 8.7 00
8.7.1 00
8.7.2 00
09 Performance Evaluation (Title Only) 09 09 4.5 00 7
SIGNATURE & DATE

NO.
TITLE OF
NO. 9001:2015 14001:2015 18001:2007 NO.
SHEETS
Monitoring, measurement, analysis
9.1 9.1 00
and evaluation (Title Only) 4.5.1
General 9.1.1 9.1.1 00
Evaluation of compliance 9.1.2 4.5.2 00
Customer satisfaction 9.1.2 00
Analysis and evaluation 9.1.3 00
Internal Audit (Title Only) 9.2 9.2 00
General 9.2.1 9.2.1 4.5.5 00

00
Internal Audit Programme 9.2.2 9.2.2
Management Review 9.3 9.3 4.6 00
General 9.3.1 00
Management review inputs 9.3.2 00
Management Review outputs 9.3.3 9.3 4.6 00
Improvement (Title Only) 10 10 00
General 10.1 10.1 00
Non conformity and Corrective Action 10.2 (Title) 10.2 4.5.3 00

10 4
10.2.1 00
10.2.2 00
Continual Improvement 10.3 10.3 00
11 Organization Chart 00 2
SIGNATURE & DATE

NO.
TITLE OF
NO. 9001:2015 14001:2015 18001:2007 NO.
SHEETS
SHEQ Management System
12 00 2
Procedures
Revision History:
Mod. No. Revision / Amendment Effective Date Details of Revisions
SIGNATURE & DATE

TITLE : Management System – Preamble EFF. DATE : 15/11/2017
Tata Sponge Iron Limited is situated at Belaipada, P.O. Joda, Keonjhar District, Orissa. It is
connected through road to Keonjhar district headquarters about 60 KM, Rourkela about 140 KM
and Jamshedpur about 150 KM. The plant (Kiln-I) was installed with indigenous technology (TDR)
with an annual rated capacity of 90,000 tonnes. The commercial production started on 01.04.86.
In the year 1990, modification was carried out with the assistance of M/s Lurgi GmbH to enhance
annual rated capacity to 1,20,000 tonnes.
Subsequently TSIL installed its Kiln-II of capacity 1,20,000 tonnes in the year 1997 and 7.5
MW captive power plant through waste heat recovery boiler attached to Kiln-II in the year 2008.
In the year 2005-06, TSIL has installed its Kiln –III of capacity 1,50,000 TPA along with 18.5 MW
captive power plant through waste heat recovery boiler attached to Kiln-I & Kiln-III. With the
installation of 3 kilns & 2 captive power plants, the total capacity of sponge iron production is
3,90,000 tonnes and generation of power from waste heat is 26 MW.
Subsequently the rated capacity of Plants (Kiln-I, Kiln-II & Kiln-III) are enhanced to 1,30,000
tonnes, 1,30,000 tonnes and 1,65,000 tonnes per annum respectively and the total capacity of
sponge iron production is 4,25,000 tonnes in 2017.
The sponge iron is produced by Direct Reduction process. The primary raw material is iron
ore which is found in abundance in the surrounding areas. The non-coking coal is the reductant
for this process. The non-coking coal is received from coal mines located in Bihar, Jharkhand,
West Bengal, M.P. and Orissa. Coal is also imported from the countries like Indonesia, South
Africa etc. Dolomite is added as a flux for controlling sulphur in the process.
Entire Sponge Iron production is sold throughout India to customers who are having the
facility of secondary steel plant eg. EAF & Induction furnaces etc. for making steel. Sometimes
the product is sold to the customers having Blast furnace also exported to the countries viz.
Bangladesh, Nepal, Bhutan etc. In order to promote company’s interest, agents are appointed
by Marketing department as per requirement of the company.
Excess power, generated from power plants is sold to third party (as per agreement) after
own consumption.
Tata Sponge Iron Limited produces sponge iron as per the standard IS:15774-2007 in two
forms viz. Sponge iron fines & Sponge iron lumps.
The organisation is well managed and manned by qualified professionals, engineers and
managerial & technical staff supported by a team of skilled personnel.
SIGNATURE & DATE

TATA SPONGE IRON LTD has around 403 permanent manpower including management
personnel and around 605 contractors employees.
The SHEQ Management System described in this manual is applicable to the plant of
Tata Sponge Iron Limited located at Belaipada , Dt. Keonjhar, Orissa covering the followings :-
(1) Activities related to production of sponge iron through DR (Direct Reduction)

process.
[2] Activities related to generation and sale of power
(3) Activities related to Handling, storage & dispatch of product.
(4) Activities related to operation & maintenance of DR plant.
[5] Activities related to maintenance of power plant.
(6) Activities related to receipt, storage & handling of Iron ore, Coal, Dolomite and
Stores & Spares.
(7) Activities related to Purchase of spares, consumables, equipments and its receipt,
storage, inspection, issue etc.
(8) Activities related to measurement & analysis.
(9) Activities related to marketing of Sponge Iron, sale of coal fines and other wastes.
[10] Activities related to training.
Tata Sponge Iron Limited aims to enhance customer satisfaction, Environmental status
and occupational safety & health parameters through the effective application of the system,
including process for continual improvement of the system. It also aims for consistent monitoring
the performance of the system and applicable regulatory requirement.
The above system also covers the Marketing office of Tata Sponge Iron Ltd. at
Jamshedpur, Jharkhand as per applicability.
This manual is the apex manual and specifies the requirements for the quality, EMS and
OHSAS management system of this organization in accordance with the above standards,
regulations & requirements. It also specifies the Policies & Objectives, Organizational Structure
including Responsibilities & Authorities of Top Management & other senior personnel and the
main processes of the Organization.
Common Operational Procedures are detailed in Procedure manual and Operational

Procedures applicable to various processes of the Departments are detailed in their respective
manuals.
SIGNATURE & DATE

Last revision will be indicated as follows:
Deleted text: No indication.

Inserted text: Underlining of text.
Note: New issues of the manual will not have such indication.
Documentation :
Confidentiality of all documents is maintained, as required, where applicable. The

documentation of the SHE MSM is in 4 Levels as follows:
Level 1 APEX Manual covers the policy matters, including among others, quality, safety
and environment policy & corporate objectives and other requirements of the
standards.
Level 2 Procedure Manual covers Common Operational Procedures.
Level 3 Third level Manuals cover following:
The Operational Procedures applicable to departments and
Level 4 Documents comprising of the work instructions, checklist, forms & formats and
extension of III level manuals where further details are required.
The master soft copy of this manual is maintained by the Management Representative
who alone has access, authority and responsibility to amend this manual.
The master hard copy of this manual, with all relevant approval signatures, is maintained by the
Management Representative.
Cross Reference: Procedure manual and respective level third and operational
procedures manuals
SIGNATURE & DATE

TITLE : Distribution List EFF. DATE : 15/11/2017
COPY
HOLDER OF CONTROLLED COPY TYPE OF COPY
NO.
1 Managing Director Hard copy
2 Management Representative/ TMA/COO(SB) Hard copy
3 Certification Authority Hard copy
4 HOD (Mechanical) Hard copy
5 HOD (Electrical) Hard copy
6 HOD (Operation) Hard copy
7 HOD (Information Technology Service) Hard copy
8 HOD (Marketing) Hard copy
9 HOD (Electronics & Instrumentation) Hard copy
10 HOD (Raw material & Logistics) Hard copy
11 HOD (Purchase & Stores) Hard copy
12 HOD (Quality Assurance) Hard copy
13 HOD (Medical & Health Services) Hard copy
14 HOD (Safety & Environment) Hard copy
15 HOD (Civil) Hard copy
16 HOD (Training & Learning) Hard copy
17 HOD (Process Control) Hard copy
18 HOD (Human Resource & Ind. Relation) Hard copy
19 HOD (Power Plant) Hard copy
20 HOD (Stores) Hard copy
HOLDER OF ORIGINAL MANUAL: Document Control In charge (DCI)
Document Control In charge maintains the original copy of the manual. Document
Control In-charge is responsible for maintenance, control and distribution of SHEQ Manual also
known as TSIL Apex manual.
Document Control In-charge is the custodian of the master copy and master list of all the
documented procedures, standard operational control procedures and documents of external
origin in respect of the SHEQ Management System described in this Manual.
SIGNATURE & DATE

TITLE : Distribution List EFF. DATE : 15/11/2017
Revision History:
SIGNATURE & DATE

TITLE : General Information EFF. DATE : 15/11/2017
1. Tata Sponge Iron Limited has established, documented, implemented and maintains SHEQ
Management System as per the requirements of ISO 9001:2015, ISO 14001:2015 and BS OHSAS
18001:2007 International Standard.
1.1 The processes performed by the organization have been determined. The sequence and
interaction of the processes documented in Annexure – I and Annexure II (a) and Annexure
II (b).
2. Processes are documented as per the requirements, which include various inputs and outputs
of sub processes and their performance indicators. Key process performance indicators are
identified by the departmental heads considering set objectives and customers requirements.
3. TSIL complies to all the clauses of ISO 14001 and BS OHSAS 18001 except in case of ISO
9001:2015 clause 8.3 (Design and development of product and services), 8.5.1 (Control of
Production and Service provision) – ‘f’ and 8.5.3 (Property belonging to Customers or External
providers) are excluded. The explanation of exclusion sought has be addressed in the
subsequent chapters.
4. Management review is chaired by the Top management at least once in 4 months. All the
agenda points are reviewed and the output of the same is documented and maintained.
5 TSIL outsources some processes such as:

5.1 Loading unloading of certain input material and finished product.
5.2 Feeding of Raw Material
5.3 Bagging of finished product
5.4 Waste Handling and Disposal
5.5 Raw material & finished product circuit and road cleaning
5.6 Canteen Operations
5.7 Fabrication & maintenance job (Partial)
5.8 Cleaning job
5.9 Hardware & software maintenance.
5.10 Calibration of measuring equipments of Environment monitoring etc.
Control on outsourced processes is under concerned department. Department exercise

standard operational control procedures on the basis of their potential impact on SHEQ
requirements and their degree of involvement and through application of measures effected
The controls are further detailed out in the chapter 8.0 of this manual.
SIGNATURE & DATE

Annexure-I
Quality Management System processes for:

a. manufacturing & marketing of Sponge iron and
b. generation and sale of power.
Processes forming part of Quality Management System in TSIL for manufacturing & marketing
of Sponge iron and generation & sale of power.
Process Description Procedure
1 Raw material procurement, inspection , storage and handling TSI/PUR/nn
TSI/INP/nn
TSI/HPD/nn
2 DR plant and power plant operation covering : TSI/PCL/nn
2.1 Kiln & Cooler operation TSI/IME/nn
2.2 Finished Product Circuit operation
2.3 Raw material circuit operation
2.4 Operation of pollution control equipments i.e. GCP, ESP, De-dusting
units
2.5 Boiler operation
2.6 DM plant operation
2.7 TG operation
3 Maintenance of Plant & Machinery and premises covering: TSI/PCL/nn
3.1 Mechanical Maintenance TSI/IME/nn
3.2 Electrical Maintenance
3.3 Electronics, Instrumentations and communication systems
3.4 Civil Maintenance Including upkeep of buildings, roads, other facilities
e.g water supply, Drainage etc.
4 Supply of Electrical Power from CPP ,GRIDCO, DG Sets TSI/PCL/nn
5 Inspection, storage, handling, packaging, preservation and delivery of TSI/HPD/nn
sponge iron. TSI/INP/nn
6 Procurement, inspection, storage and handling of plant spares and TSI/PUR/nn
general items. TSI/HPD/nn
7 Handling and disposal of waste products TSI/HPD/nn
8 Human Resource Management TSI/TRG/nn
9 Management of work environment, safety and fire fighting TSI/PCL/nn
10 Customer order booking, order review, order fulfillment including TSI/CRW/nn
evaluation of customer satisfaction
11 Information Management System TSI/PCL/nn
12 Statistical techniques, Corrective & Preventive actions TSI/STT/nn
TSI/CPA/nn
13 Internal audit TSI/INA/nn
‘nn’ denotes serial no. of procedure
SIGNATURE & DATE

Annexure – II (a)
Process Flow chart:
Process # 3 Process # 6 Process # 10
Maintenance Procurement Customer

of plant and of spares and order
Process # 4 machinery general items booking and
fulfilment
Supply of
power from
CPP / DG grid
Process # 2 Process # 5
Customer
Process # 1
Sponge Iron Plant Inspection, storage,
Raw material & handling, packaging
procurement Power Plant and delivery of DRI
operation and evaluation of
power
Process # 7
Handling and
Disposal of
waste
OVER ALL PROCESSES :
Process # 8 – Human Resource Management

Process # 9 – Management of work environment, health, safety and fire fighting
Process # 11 – Information management
Process # 12 – Statistical technique, Corrective action
Process # 13 – Internal Audit
SIGNATURE & DATE

Annexure – II (b)
CUSTOMER IMPROVEMENT
CONTINUAL IMPROVEMENT OF THE QMS
MANAGEMENT RESPONSIBILITY
 Setting Quality Policy & Objectives
 Management Review
 Communication processes
 Contract Review
C C
U CUSTOMER HANDLING PROCESSES U
S  Customer order booking & fulfilment S
T  Customer complaint & feedback T
O O
M M
E E
RESOURCE MANAGEMENT
R R
- Procurement of spares &
general items
R - Procurement of Raw Measurement, S
E Materials Analysis & A
Q - Training Improvement T
U - HR / IR function I
I - Environment S
R - Safety & Fire fighting F
E - Information Technology A
M - Administration C
E T
N I
T PRODUCT REALISATION O
S DR plant operation N
Product
Inspection, storage ,handling,
(Sponge iron
packaging & delivery
& Power)
DR plant maintenance
CPP operation
Value adding activities

Information flow
SIGNATURE & DATE

Revision History :
SIGNATURE & DATE
CHAPTER NO. : 01 ISSUE NO. : REV. NO. : 17:00

TITLE : Issue & Revision Record EFF. DATE : 15/11/2017
1. ISSUE HISTORY OF THE SHEQ MS Manual :
No. Effective Date Details
15 15-01-2009 Full issue

16 08-10-2009 Full Issue
Full Issue – As per the new standard (ISO 9001:2015 and ISO
17 15-11-2017
14001:2015)
2. REVISION HISTORY FOR THE CURRENT ISSUE:
Note: Details of The Revisions in individual chapters are given in respective chapters, under their
“Revision History”.
SIGNATURE & DATE

TITLE : Normative Reference EFF. DATE : 15/11/2017
The organization refers to following:
ISO standards:
Reference of the standard /
Detail of the standard / specification
specification
ISO 9001:2015 Quality Management System Requirements
Quality Management Systems – Guidelines for the application of
ISO 9002:2016
ISO 9001:2015
Environmental Management Systems – Requirements with
ISO 14001:2015
guidance for use
Environmental Management Systems – General guidelines on
ISO 14004:2016
principles, system and support techniques
Occupational health and safety management systems –
BS OHSAS 18001:2007
Requirements
Guidelines on occupational safety and halth management
BS OHSAS 18002:2008
systems
ISO 19011:2011 Guidelines for auditing management systems
Revision History :
SIGNATURE & DATE

TITLE : Terms Definitions & Abbreviations EFF. DATE : 15/11/2017
The following terms and definitions are applicable to all the lower level manuals also in addition
to or in substitution of the terms and definitions of ISO 9000:2015, ISO 14001:2015 & OHSAS
18001:2007
TERMS Definitions
Activity <project
Smallest identified object of work in a project (3.4.2)
management>
Systematic, independent and documented process for obtaining

objective evidence and evaluating it objectively to determine
the extent to which the audit criteria are fulfilled Note 1: The
fundamental elements of an audit include the determination of
the conformity of an object according to a procedure carried
out by personnel not being responsible for the object audited.
Note 2: An audit can be an internal audit (first party), or an
external audit (second party or third party), and it can be a
combined audit or a joint audit
Note 3: Internal audits, sometimes called first-party audits, are
conducted by, or on behalf of, the organization itself for
management review and other internal purposes, and can form
the basis for an organization’s declaration of conformity.
Independence can be demonstrated by the freedom from
Audit responsibility for the activity being audited.
Note 4: External audits include those generally called second and
third-party audits. Second party audits are conducted by parties
having an interest in the organization, such as customers, or by
other persons on their behalf. Third-party audits are conducted
by external, independent auditing organizations such as those
providing certification/registration of conformity or governmental
agencies.
Note 5: This constitutes one of the common terms and core
definitions for ISO management system standards given in Annex
SL of the Consolidated ISO Supplement to the ISO/IEC Directives,
Part 1. The original definition and Notes to entry have been
modified to remove effect of circularity between audit criteria
and audit evidence term entries, and Notes 3 and 4 to entry
have been added
Change Control
Activities for control of the output after formal approval of its
<configuration
product configuration information
management>
SIGNATURE & DATE

TERMS Definitions
Recurring activity to enhance performance
Note 1: The process of establishing objectives and finding
opportunities for improvement is a continual process through the
use of audit findings and audit conclusions, analysis of data,
management reviews or other means and generally leads to
Continual Improvement
corrective action or preventive action. Note 2: This constitutes
one of the common terms and core definitions for ISO
management system standards given in Annex SL of the
Consolidated ISO Supplement to the ISO/IEC Directives, Part 1.
The original definition has been modified by adding a note to
entry
Competence acquisition Process of attaining competence
Contract Binding agreement
Information required to be controlled and maintained by an
organization and the medium on which it is contained
Note 1: Documented information can be in any format and
media and from any source.
Note 2: Documented information can refer to: — the
Documented management system, including related processes; —
Information information created in order for the organization to operate
(documentation); — evidence of results achieved (records.
Part 1.
Efficiency Relationship between the result achieved and the resources used
Engagement Involvement in, and contribution to, activities to achieve shared
objectives
External supplier provider that is not part of the organization
External provider
EXAMPLE Producer, distributor, retailer or vendor of a product or a
service
Improvement Activity to enhance performance
Note 1: The activity can be recurring or singular.
SIGNATURE & DATE

TERMS Definitions
Stakeholder person or organization that can affect, be affected
by, or perceive itself to be affected by a decision or activity
EXAMPLE Customers, owners, people in an organization,
providers, bankers, regulators, unions, partners or society that can
Interested party include competitors or opposing pressure groups.
SL of the Consolidated ISO Supplement to ISO/IEC directives Part
1. The original definition has been modified by adding example
Involvement Taking part in an activity, event or situation
Result to be achieved
Note 1: An objective can be strategic, tactical, or operational.
Note 2 : Objectives can relate to different disciplines (such as
financial, health and safety, and environmental objectives) and
can apply at different levels (such as strategic, organization wide,
project, product and process
Note 3: An objective can be expressed in other ways, e.g. as an
intended outcome, a purpose, an operational criterion, as a
Objective quality objective or by the use of other words with similar
meaning (e.g. aim, goal, or target).
Note 4: In the context of quality management systems quality
objectives are set by the organization, consistent with the quality
policy, to achieve specific results.
SL of the Consolidated ISO Supplement to the ISO/IEC directives
Part 1. The original definition has been modified by modifying not
2 to entry.
SIGNATURE & DATE

TERMS Definitions
Person or group of people that has its own functions with
responsibilities, authorities and relationships to achieve its
objectives
Note 1: The concept of organization includes, but is not limited to,
sole-trader, company, corporation, firm, enterprise, authority,
Organization partnership, association, charity or institution, or part or
combination thereof, whether incorporated or not, public or
private.
Part 1. The original definition has been modified by note 1 to entry
Make an arrangement where an external organization performs
part of an organization’s function or process
Note 1: An external organization is outside the scope of the
management system, although the outsourced function or
Outsource (verb) process is within the scope.
Part 1.
Procedure Specified way to carry out an activity or a process
Note 1: Procedures can be documented or not.
Output of an organization that can be produced without any
transaction taking place between the organization and the customer
Note 1: Production of a product is achieved without any
transaction necessarily taking place between provider and
customer, but can often involve this service element upon its
delivery to the customer.
Note 2: The dominant element of a product is that it is generally
Product tangible.
Note 3: Hardware is tangible and its amount is a countable
characteristic (e.g. tyres). Processed materials are tangible and
their amount is a continuous characteristic (e.g. fuel and soft
drinks). Hardware and processed materials are often referred to
as goods. Software consists of information regardless of delivery
medium (e.g. computer programme, mobile phone app,
instruction manual, dictionary content, musical composition
copyright, driver’s license).
SIGNATURE & DATE

TERMS Definitions
Supplier organization that provides a product or a service
EXAMPLE Producer, distributor, retailer or vendor of a product or a
Provider service.
Note 1 to entry: A provider can be internal or external to the
organization. Note 2 to entry: In a contractual situation, a
provider is sometimes called “contractor”.
Quality Assurance Part of quality management focused on providing confidence
that quality requirements will be fulfilled
Quality Control Part of quality management focused on fulfilling quality
requirements
Part of quality management focused on increasing the ability to
Quality Improvement fulfill quality requirements
Note 1: The quality requirement can be related to any aspect
such as effectiveness, efficiency and traceability
Part of quality management focused on setting quality objectives
Quality Planning and specifying necessary operational processes, and related
resources to achieve the quality objectives
Note 1: Establishing quality plans can be part of quality planning.
Effect of uncertainty
Note 1: An effect is a deviation from the expected — positive or
negative.
Note 2: Uncertainty is the state, even partial, of deficiency of information
related to, understanding or knowledge of, an event, its consequence,
or likelihood.
Note 3: Risk is often characterized by reference to potential events (as
defined in ISO Guide 73:2009, 3.5.1.3) and consequences (as defined in
ISO Guide 73:2009, 3.6.1.3), or a combination of these.
Risk Note 4: Risk is often expressed in terms of a combination of the

consequences of an event (including changes in circumstances)
and the associated likelihood (as defined in ISO Guide 73:2009,
3.6.1.1) of occurrence.
Note 5: The word “risk” is sometimes used when there is the
possibility of only negative consequences.
Part 1. The original definition has been modified by adding Note 5
to entry.
SIGNATURE & DATE

TERMS Definitions
Output of an organization with at least one activity necessarily
performed between the organization and the customer
Note 1: The dominant elements of a service are generally
intangible.
Note 2: Service often involves activities at the interface with the
customer to establish customer requirements as well as upon
delivery of the service and can involve a continuing relationship
such as banks, accountancies or public organizations, e.g.
schools or hospitals
Note 3 to entry: Provision of a service can involve, for example,
Service the following:
— an activity performed on a customer-supplied tangible
product (e.g. a car to be repaired);
— an activity performed on a customer-supplied intangible
product (e.g. the income statement needed to prepare a tax
return);
— the delivery of an intangible product (e.g. the delivery of
information in the context of knowledge transmission);
— the creation of ambience for the customer (e.g. in hotels and
restaurants);
Note 4 : A service is generally experienced by the customer
<organization> achievement of an objective
Note 1: The success of an organization emphasizes the need for a
Success balance between its economic or financial interests and the
needs of its interested parties, such as customers, users,
investors/shareholders (owners), people in the organization,
providers, partners, interest groups and communities.
<organization> success over a period of time
Note 1: Sustained success emphasizes the need for a balance
between economic-financial interests of an organization and
Sustained Success those of the social and ecological environment.
Note 2: Sustained success relates to the interested parties of an
organization, such as customers, owners, people in an
organization, providers, bankers, unions, partners or society.
System Set of interrelated or interacting elements
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TERMS Definitions
person or group of people who directs and controls an
organization (3.2.1) at the highest level
Note 1: Top management has the power to delegate authority
and provide resources within the organization
Top management
Note 2: If the scope of the management system (3.5.3) covers
only part of an organization, then top management refers to
those who direct and control that part of the organization.
definitions for ISO management system given in Annex SL
Set of conditions under which work is performed
Note 1: Conditions can include physical, social, psychological
Work Environment
and environmental factors (such as temperature, lighting,
recognition schemes, occupational stress, ergonomics and
atmospheric composition
Environment
Surroundings in which an organization operates, including air,

water, land, natural resources, flora, fauna, humans, and their
Environment interrelation.
NOTE: Surroundings in this context extend from within an
organization to the global system.
Element of an organization's activities or products or services that
can interact with the environment.
Environmental Aspect
NOTE: A significant environmental aspect has or can have a
significant environmental impact.
Change to the environment, whether adverse or beneficial,
Environmental Impact wholly or partially resulting from an organization’s environmental
aspects.
Objective set by the organization consistent with its
Environmental Objective
environmental policy
Measurable results of an organization's management of its
environmental aspects.
Environmental
Performance NOTE: In the context of Environmental Management Systems,
results can be measured against the organization's environmental
policy, environmental objectives, environmental targets and
other environmental performance requirements.
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TERMS Definitions
Detailed performance requirement, applicable to the
organization or parts thereof, that arises from the environmental
Environmental Target
objectives and that needs to be set and met in order to achieve
those objectives.
Person or organization that can affect, be affected by, or
Interested Party
perceive to be affected by a decision or activity..
Use of processes, practices, techniques, materials, products,
services or energy to avoid, reduce or control (separately or in
combination) the creation, emission or discharge of any type of
pollutant or waste, in order to reduce adverse environmental
Prevention of Pollution impacts.
NOTE: Prevention of pollution can include source reduction or
elimination, process, product or service changes, efficient use of
resources, material and energy substitution, reuse, recovery,
recycling, reclamation and treatment.
Risks and Opportunities Potential adverse effects (threats) and potential beneficial
effects (Opportunities)
Documented Information which is required to be controlled and maintained by
Information an organization and the medium on which it is controlled
BS OHSAS
Conditions and factors that affect, or could affect the health and
safety of employees or other workers (including temporary
Occupational Health workers and contractor personnel), visitors, or any other person in
and Safety (OH&S) the workplace.
NOTE: Organizations can be subject to legal requirements for the
health and safety of persons beyond the immediate workplace,
or who are exposed to the workplace activities.
Risk that has been reduced to a level that can be tolerated by
Acceptable Risk the organization having regard to its legal obligations and its own
OH&S policy.
Source, situation, or act with a potential for harm in terms of
Hazard
human injury or ill health, or a combination of these.
Process of recognizing that a hazard exists and defining its
Hazard Identification
characteristics.
Identifiable, adverse physical or mental condition arising from
Ill Health and/or made worse by a work activity and/or work-related
situation.
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TERMS Definitions
Work-related event(s) in which an injury or ill health (regardless of
severity) or fatality occurred, or could have occurred.
NOTE 1: An accident is an incident which has given rise to injury, ill
health or fatality.
Incident NOTE 2: An incident where no injury, ill health, or fatality occurs
may also be referred to as a “near-miss”, “near-hit”, “close call”
or “dangerous occurrence”.
NOTE 3: An emergency situation (see 4.4.7) is a particular type of

incident.
OH&S goal, in terms of OH&S performance, that an organization
sets itself to achieve.
OH&S objective NOTE 1: Objectives should be quantified wherever practicable.
NOTE 2: 4.3.3 requires that OH&S objectives are consistent with

the OH&S policy.
Measurable results of an organization’s management of its OH&S
risks.
NOTE 1: OH&S performance measurement includes measuring
OH&S Performance the effectiveness of the organization’s controls.
NOTE 2: In the context of OH&S Management Systems, results can

also be measured against the organization’s OH&S policy, OH&S
objectives, and other OH&S performance requirements.
Combination of the likelihood of an occurrence of a hazardous
Risk event or exposure(s) and the severity of injury or ill health that can
be caused by the event or exposure(s).
Process of evaluating the risk(s) arising from a hazard(s), taking
Risk Assessment into account the adequacy of any existing controls, and
deciding whether or not the risk(s) is acceptable.
Person or group of people who directs and controls an
organization at the highest level. Top management has the
Top Management power to delegate authority and provide resources within the
organization.
MD, COO(SB) form the Top Management.
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TERMS Definitions
Any physical location in which work related activities are
performed under the control of the organization.
NOTE: When giving consideration to what constitutes a

workplace, the organization should take into account the OH&S
effects on personnel who are, for example, travelling or in transit
Workplace
(e.g. driving, flying, on boats or trains), working at the premises of
a client or customer, or working at home.
TSIL has considered plant as the workplace and ensured that

Hazard identification and risk assessment is undertaken by
departmental heads (For example, work activities in plant)
A. ABBREVIATION
Abbreviation FULL FORM
COO(SB) Chief Operating Officer (Sponge Business)
CPP Captive Power Plant
DC Determining Control
DCI Document Control In-charge
DG Diesel Generator
DR Direct reduction
E&I Electronics and Instrumentation
Elect Electrical
ENV Environment
EMS Environment Management System
Etc. Etcetera
GM General Manager
GRIDCO Grid Corporation
HIRA Hazard Identification and Risk Assessment
HOD Head of Department
LRG/ Lrg Learning
ISO International Organization for Standardization
ITS Information technology service
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LTIFR Loss Time Injury Frequency Rate

Maint Maintenance
M&H Medical and Health Services
MD Managing Director
Mech Mechanical
MGR Manager
MKTG Marketing
MR Management Representative
MRC Management Review Committee
MRM Management Review Meeting
OCP Operational Control Procedure
OE Operational Excellence
OH&S Occupational Health and Safety
OPN Operation
PC Process Control
QA Quality Assurance
QM Quality Manual
QMS Quality Management System
RM&L Raw Material and Logistic
RM Raw Material
SB Sponge Business
SC Safety Committee
SH Sectional Head
SHEQ Safety, Health, Environment and Quality
SOP Safe Operating Procedure
TDR TISCO Direct Reduction
TMA Top Management Appointee
TRG/ Trg Training
TSIL Tata Sponge Iron Limited
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Revision History :
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TITLE : Context of Organisation EFF. DATE : 15/11/2017
4.0 Context of the Organization (Title only):

ISO 14001:2015 (Clause 4.0), BS OHSAS 18001:2007 (Clause 4.0)
Tata Sponge Iron Limited plans and develops the processes needed for realisation of
various products / services based on its specifications, customer requirements, statutory and
regulatory requirements and any other additional requirements, as relevant in its pursuit to realize
its vision.
All products / services are developed in line with the objectives, inspection / test
requirements, acceptance criteria and documentation requirements.
All the products / services are reviewed, verified, as necessary, to ensure the realisation of
the process objectives.
TSIL identifies and develops all the main processes and sub-processes required to realize
the product objectives and to deliver its products/ services, consistent with the, customer
requirements, statutory and regulatory authorities, and ISO standards, as applicable.
This covers all the functions and activities covered by this SHEQ (including customer
requirements) having an impact on the quality and delivery of service provided by TSIL.
Quality planning in product realisation is achieved by the development & use of various
procedures and, checklists, forms and formats which incorporate the controls, methods,
acceptance criteria etc. as required, to ensure consistent delivery of the requested product/
service of desired quality.
4.1 Understanding the Organization and its Context:
ISO 14001:2015 (Clause 4.1) and BS OHSAS 18001:2007 (Clause 4.1)
Tata Sponge Iron Limited (TSIL) has determined following external and internal issues that
are relevant to its purpose and its strategic direction which affect its ability to achieve the
intended results of its Management system in accordance with its policies, objective and vision.
TSIL shall monitor and review information about these external and internal issues in order
to take necessary actions.
External Issues Internal Issues
Legal – Knowledge-
a) Withdrawal of registration/ Fines a) Incompetence
b) Liability due to poor / unsafe products or b) Inadequate mentoring
service.
c) Inadequate training.
c) Change in the government policies
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TITLE : Context of the Organisation EFF. DATE : 15/11/2017
External Issues Internal Issues

Commercial – Values-
a) Loss of business a) Integrity
b) Non- payment of invoices b) Impartiality
c) Innovation
Market – Performance –
a) Downturn in industries a) Commitment
b) Professional development of employee
c) deficient service
Economic Environment – Culture-
a) Loss of customers due to global recession a) Loss of key/experienced personnel
Competitive –
a) Competition from other manufacturers
Technological –
a) Not keeping up with technology (obsolete
technology)
4.2 Understanding the needs and expectations of interested parties:

In order to consistently provide the products and services that meet customer and
applicable statutory and regulatory requirements TSIL has identified relevant interested parties as
follows:
a) Statutory/Regulatory Bodies
b) Customers
c) Certification and Accreditation Bodies
d) Industry bodies and public at large
e) Insurers and underwriters
TSIL has a system to track and capture the requirements of these interested parties while
providing the services to them.
Further it monitors and reviews information about these interested parties and their
relevant requirements in order to take necessary actions.
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External Interested Party and needs & expectations

Interested Party Needs & Expectations
Expect the Organisation to provide quality, safe and environment
Customer
friendly service
Government Authorities
Compliance to Legal requirements and its submissions
& Regulators
No waste or garbage / unsafe conditions / incidents informed to
Neighbours
neighbours when noticed or have occurred.
Insurer Demonstrate Risk Management , effective mock drills
Supplier & Contractor Safe working condition, Fair approach
Good Risk Management. Emergency procedures in place and
Emergency Service
conduct mock drills
Internal Interested Party and needs & expectations

Interested Party Needs & Expectations
Board of Director Effective Risk Management, Continued compliance
Employee Safe and Environment friendly working condition
4.3 Determining the scope of the Management System:

TSIL has established and maintains its SHEQ Management System to manage and to
continually improve, in a systematic manner, its operations, conforming to the requirements. The
SHEQ Management System described in this manual is applicable to the plant of Tata Sponge
Iron Limited located at Belaipada, district Keonjhar, Orissa
1). Tata Sponge Iron Limited is situated at Belaipada, P.O. Joda, Keonjhar District, Odisha. It
is connected through road to Keonjhar district headquarters about 60 KM, Rourkela
about 140 KM and Jamshedpur about 150 KM. The plant (Kiln-I) was installed with
indigenous technology (TDR) with an annual rated capacity of 90,000 tonnes. The
commercial production started on 01.04.86. In the year 1990, modification was carried
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TITLE : Context of Organisation EFF. DATE : 15/11/2017
out with the assistance of M/s Lurgi GmbH to enhance annual rated capacity to 1,20,000
tonnes.
2). Subsequently TSIL installed its Kiln-II of capacity 1,20,000 tonnes in the year 1997 and 7.5
MW captive power plant through waste heat recovery boiler attached to Kiln-II in the
year 2008. In the year 2005-06, TSIL has installed its Kiln –III of capacity 1,50,000 TPA along
with 18.5 MW captive power plant through waste heat recovery boiler attached to Kiln-I
& Kiln-III. With the installation of 3 kilns & 2 captive power plants, the total capacity of
sponge iron production is 3,90,000 tonnes and generation of power from waste heat is 26
MW.
3). Subsequently the rated capacity of Plants (Kiln-I, Kiln-II & Kiln-III) are enhanced to 1,30,000
tonnes, 1,30,000 tonnes and 1,65,000 tonnes per annum respectively and the total
capacity of sponge iron production is 4,25,000 tonnes in 2017.
4). The sponge iron is produced by Direct Reduction process. The primary raw material is iron
ore which is found in abundance in the surrounding areas. The non-coking coal is the
reductant for this process. The non-coking coal is received from coal mines located in
Bihar, Jharkhand, West Bengal, M.P. and Orissa. Coal is also imported from the countries
like Indonesia, South Africa etc. Dolomite is added as a flux for controlling sulphur in the
process.
5). Entire Sponge Iron production is sold throughout India to customers who are having the
facility of secondary steel plant eg. EAF & Induction furnaces etc. for making steel.
Sometimes the product is sold to the customers having Blast furnace also exported to the
countries viz. Bangladesh, Nepal, etc. In order to promote company’s interest, agents
are appointed by marketing department as per requirement of the company.
6). Excess power, generated from power plants is sold to third party (as per agreement) after
own consumption.
7). Tata Sponge Iron Limited produces sponge iron as per the standard IS:15774-2007 in two
forms viz. Sponge iron fines & sponge iron lumps.
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8). The organization is well managed and manned by qualified professionals, engineers and
managerial & technical staff supported by a team of skilled personnel.
9). TATA SPONGE IRON LTD has around 403 permanent manpower including management
personnel and around 605 contractors employees.
10). Activities covered by TSIL is as under:
- Activities related to production of sponge iron through DR (Direct Reduction) process.
- Activities related to generation and sale of power
- Activities related to Handling, storage & dispatch of product.
- Activities related to operation & maintenance of DR plant.
- Activities related to maintenance of power plant.
- Activities related to receipt, storage & handling of Iron ore, Coal , Dolomite and stores
and spares
- Activities related to Purchase of spares, consumables, equipments and its receipt,

storage, inspection, issue etc.
- Activities related to measurement & analysis.
- Activities related to marketing of Sponge Iron, sale of coal fines and other wastes.
- Activities related to training.
- The above system also covers the Marketing office of Tata Sponge Iron Ltd. at
Jamshedpur, Jharkhand as per applicability.
The scope of TATA SPONGE IRON LIMITED:
All activities related to:

 Manufacture , Marketing & Supply of Sponge Iron
 Generation of Power Through Waste Heat Recovery Boiler at Tata Sponge Iron plant, Joda
is carried out in accordance with ISO 9001: 2015, ISO14001:2015 and BS OHSAS 18001:2007
standards
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Note: - The Quality Management System of TSIL excludes some of the clauses which is not
applicable to the organization. ISO 9001:2015 clauses which are not applicable are –
8.3, 8.5.1 (f) and 8.5.3.
4.4 Quality Management System and its processes:

ISO 14001:2015 (Clause 4.4 – Environmental Management System) and BS OHSAS 18001:2007
(Clause 4.1)
TSIL has established, implemented, maintained and continually improves its SHEQ management
system including the processes needed and their interactions in accordance with the
requirements of the above stated codes & standards through the following:
 Identification of all the processes needed for the SHEQ including the inputs required and
the output expected and its application throughout the Organization;
 Determination of their sequence and interaction and of the criteria and methods
needed to ensure their operation and control of these processes.
 Identification of the resources including responsibilities and authorities and information

needed to support the operation and monitoring of these processes.
 Identifying the Risks and opportunities and addressing actions.
 Measurement, monitoring and improvement of various processes towards achievement

of the intended results.
 Deployment of all the above processes to achieve planned results and process
improvement.
The necessary documentation is maintained.
Cross Reference: TSIL procedures and Safe operating procedure, Safe working procedure,
Operation control procedures, work instruction manuals
Revision History :
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TITLE : Leadership EFF. DATE : 15/11/2017
5. Leadership (Title Only)
ISO 14001:2015 (Clause 5)
5.1. Leadership and Commitment:
ISO 14001:2015 (Clause 5.1 Leadership and Commitment)
5.1.1 General
Top Management of TSIL demonstrates leadership and commitments towards its SHEQ
Management System by taking accountability as follows:
Ensuring effectiveness of SHEQ management system through appropriate Policy and

objectives, promoting use of process approach and risk based thinking, availability of adequate
resources, promoting continual improvement, Integration of SHEQ requirements into business
processes.
Ensuring integration of environmental management system requirements into the

organization’s business processes
5.1.2 Customer Focus:
Top Management of TSIL demonstrates its leadership and commitment towards customer
focus by ensuring that:
a) Customer and applicable statutory and regulatory requirements are determined
understood and consistently met.
b) The risk and opportunities that can affect conformity of the products & services and
enhancing of customer satisfaction are addressed.
c) Focus on enhancing customer satisfaction is maintained.
5.2 SHEQ Policy:
ISO 14001:2004 (Clause 5.2), BS OHSAS 18001:2007 (Clause 4.2) (Addressed in Chapter – 05A)
5.2.1 Establishing the Policy
Top management of TSIL has established, implemented and maintains its SHEQ policy
which is appropriate to the purpose and context of the organization and support its strategic
direction through the objectives and includes commitment to satisfy applicable requirements
and continual improvement.
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5.2.2 Communicating the Policy:
TSIL SHEQ policy is available and maintained as documented information. It is

communicated to all its employees, understood & applied by them and is also available to
relevant interested parties through its website.
5.3 Organizational, Roles, Responsibility and Authority:
ISO 14001:2015 (Clause 5.3) and BS OHSAS 18001:2007 (Clause 4.4.1)
TSIL has ensured that the responsibilities and authorities for relevant roles are assigned
communicated and understood within the organization. The responsibility, authority and
accountability of persons up to level of HODs is documented in this manual, for other responsible
person same is maintained in respective department.
I. GENERAL:
A. All functionaries have commensurate authority to discharge their responsibilities, as
detailed hereafter.
B. In the absence of a person the responsibility moves up and the same may be delegate
to others
C. The Managing Director, Chief Operating Officer have the organizational freedom and
authority to:
1. Plan and act to realize the business and objectives, the mission and vision of TSIL.
2. Plan, acquire and manage efficiently and effectively the requisite resources (human,
hardware, software etc.) to realize the objectives of their processes / functions /
departments and ensure professional development and health of self & colleagues.
3. Boost morale and provide motivation to colleagues.
4. Ensure clarity of communication & information across the organization.
5. Initiate action to prevent non-conformity in the services provided to customers and
in implementation of SHEQ management system.
6. Continually improve the performance based on verification, feedback,
measurement and monitoring.
7. Deal with customer complaints, as appropriate and co-ordinate with MR and other
relevant departments to effectively resolve the complaint.
8. Ensure safety of employees, associated personnel & property and compliance to
applicable environmental requirements while rendering services.
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II. MANAGING DIRECTOR has the following functions:

i) Providing direction & ensuring that SHEQ is maintained & functioning effectively at all
levels within the organization and is improving continually.
ii) Planning, initiating, executing actions, as necessary, to realize the mission, vision and
objectives of TSIL .
iii) Ensuring that adequate resources are provided including personnel, infrastructure and
suitable work environment for the effective operation of processes.
iv) Monitoring the performance of all business including SHEQ processes / operations and
taking appropriate actions on risk based thinking.
v) Overseeing the functioning of the organization through COO(SB).
vi) Business Development, Enhancing visibility of TSIL in the industry & identifying new business
and growth opportunities
vii) Discharging other duties, as directed by the Board.
viii) Accountable to Board of directors
III. Chief Operating Officer has the following functions:

i) Managing all day-to-day technical and financial affairs of the organization in
consultation with MD, he shall be responsible for planning & executing actions for
achieving the objectives and targets of TSIL.
ii) Overseeing the operations of TSIL
iii) Ensuring that technical resources including personnel, infrastructure and suitable work
environment for the effective operation of processes are provided as necessary and
continual upgradation of skills of technical personnel.
iv) Overseeing the functioning of the SHEQ management system and its effective
implementation and continual improvement.
v) Ensuring customer complaints are dealt with, as appropriate and coordinating with other
relevant HODs to effectively resolve complaints.
vi) Liaising with various industry bodies, etc. as necessary
vii) Discharging other duties, as directed by the Managing Director
viii) Accountable to Managing Director.
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IV MANAGEMENT REPRESENTATIVE (MR)/TOP MANAGEMENT APPOINTEE (TMA) has the

following functions:
i. Ensuring that the SHEQ Management System is established implemented and maintained
in accordance with the requirements of ISO 9001:2015 / ISO 14001:2015 / BS OHSAS
18001:2007.
ii. Analysing the data and conducting Management Review meeting annually and
monitoring follow up actions.
iii. Promoting awareness of customer requirements throughout the organization.
iv. Liaising with external organizations on matters relating to SHEQ Management System.
v. Set focus areas for Internal Audits and review the compliance of the same.
vi. Nodal person for receiving the customer complaints & appeals and coordinating with
respective department for their resolution.
ix) Finalizing and Issuing Changes to all SHEQ related documentation and acts as a
document controller.
x) Receiving, monitoring & resolving of customer complaints.
xi) MR acts as Management Appointee (MA) for SHEQ.
V COMMON FUNCTIONS of HODs:
HODs are responsible for effective implementation of SHEQ management system in their
department and its continual improvement. The common responsibilities in details are as
follows:
i) Planning and allocation of work to persons down the line.
ii) Providing guidance to Managers and staff about right application of processes and
procedures and rules.
iii) Monitoring and controlling of departmental work for its timely completion.
iv) Monitoring and review of departmental targets. Analysis and Corrective Action for
improvement.
v) Identifying training needs in the department and assess the effectiveness of training
imparted
vi) Periodical review of processes and procedures with a view to improve their effectiveness.
vii) Performance Appraisal, development, training and health of surveyors, engineers and
staff in their department.
viii) Ensuring correction and corrective action on non-conformities detected during normal
course of work or as a result of departmental review, internal audit, external audits, non-
conforming services and customer feedback.
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ix) Sending process performance reports and any other reports called for to the
management at the laid down frequencies and as needed.
x) Maintenance and disposal of documents and records.
xi) Interaction and Coordination with other HODs as needed.
xii) Ensuring safety of employees, associated personnel & property and compliance to
Note: The Specific Responsibility of HODs related to their department are further below.
Specific Responsibility of HODs :
B. HOD (CPP)
Responsibility :
HOD (Power Plant) is responsible for effective implementation of QMS, EMS and OHSAS
management system in the department and monitor its continual improvement.
Maintain the operating parameters of all three Boilers, D.M.Plant & Cooling water system of
power plant &,Both the Turbines safely Ensuring the safety of department, Driving the
improvement project of department & motivation for team work & people development
.Also identify the Risk of the department & its mitigation plan.
1. Monitoring and controlling of departmental work i.e. daily power plant operation &
action for any deviation.
2. Monitoring and review of departmental targets.
3. Identifying training needs in the department and assess the effectiveness of training
imparted.
4. Periodical review of processes and procedures of all existing systems to improve their
effectiveness.
5. Performance Appraisal, resource development, training and health of officers and

associates in the department.
6. Ensuring correction and corrective action on non-conformities/ incidents detected

during normal course of work or as a result of departmental review, internal audit,
external audits and customer feedback.
7. Facilitating Internal and External Audits and Assessment in the Department.
8. Planning and conducting departmental performance reviews.
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9. Maintenance and disposal of documents and records.
10. Interaction and Coordination with other HODs.
11. Ensuring safety of employees, associated personnel & property, Review of HIRA and the
legal compliances such as Annual inspection of all three Boilers as per statue.
12. Periodical review of Risks in department and preparation of Risk register with mitigation
plan.
13. Periodic review of operational cost and as per budget.
14. Discharging other duties, as directed by the Management
Authority :
1. To stop any equipment causing deviation to set parameters.
2. To stop any equipment which is causing environment pollution & may cause Hazard.
Accountability :
1. To generate uninterrupted Power as per the plan.
2. Ensure safe practices at power plant for the operation of Boiler & Turbo Generator.
C. HOD (SAFETY & ENVIRONMENT)
Responsibility : (Dual responsibility. Reporting to MD for Safety and to COO(SB) for

Environment.)
HOD (Safety & Environment) is responsible for effective implementation of QMS, EMS and
OHSAS management system in department and monitor its continual improvement.
1. Monitoring and controlling of departmental function and activity for its timely
completion.
2. Monitoring and review of departmental objective & targets including analysis and
Corrective Action for improvement
imparted.
4. Periodical review of processes and procedures to ensure the improvement and

effectiveness.
5. Performance Appraisal of officers and development, training and health of the

departmental employees.
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during normal course of work or in departmental review, internal audit, external audits, non-
conforming services and customer feedback.
7. Facilitating Internal and External Audits.
8. Process performance reports and other reports as per the legal requirements.
9. Planning and conducting departmental reviews forwarded to MRM as input.
10. Maintenance of documents records and disposal..
11. To co-ordinate with Divnl/Depart./Sectional Heads in identification of activities related to

QMS, EMS and OHSAS management system
12. Ensuring safety of employees, associated personnel & property and compliance to
13 Periodical review of EHS planning elements (EAIA, HIRA, Legal register and objectives and
targets) with a view to improve their effectiveness.
14. Ensuring that risk control measures are implemented effectively including adherence to
use of appropriate PPEs by every person under their control.
15. To ensure availability of firefighting equipment’s in ready condition.
16. To carryout mock drills for remaining in preparedness in emergency situations as per
onsite emergency plan.
17. To organize regular visit on all areas of the plant for locating any unsafe practice or
conditions (Near miss related to process or equipment or road safety and successfully closing
the loop with the help of the departments.
18. Conducting incident analysis and presenting before management.
19. To ensure the smooth functioning of environment management and providing required
resources.
20. To observing the online AAQ & Stack data analizing/reviewing through KPI tracker on
regular basis and to ensuring the data transmission from central server to SPCB & CPCPB
server.
21. To comply legal & other requirements. Update and inform the management about the
status.
22. To establish communication system (External/Internal) for recording significant
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Authority :
1. To stop employees entering to the plant without safety appliances.
2. To enforce use of PPE’s among all employees.
3. To hold meetings as and when required to convey safety issues to all employees.
4. To stop the work after observing any safety violation.
5. To ensure consequence management process are enforced if any violation observed.
6. To stop any equipment’s causing environmental pollution.
7. To liaison with Govt. authorities like SPCB, CPCB & MOEF & CC etc. on environmental issues.
Accountability :
1. Ensure safe working environment and safe practices in the plant.
2. To ensure compliances of all environment related requirements.
3. Continual improvement of environmental performance of the plant.
D. HOD (HR&IR)
Responsibility :
1. To ensure implementation and maintenance of ISO 9001, ISO-14001 & OSHAS 18001 in the
function and measure the performance.
2. To provide adequate resources for implementation monitoring, control and verification
activities of Canteen operation.
3. To provide manpower as per the requirement of the organization.
4. To ensure clean work environment and safety at General Office.
5. To ensure legal, regulatory and other requirement in respect to SHEQ.
6. To ensure safe practices as well as hygienic conditions of the canteens.
7. Ensure standard SOPs for canteen operation.
8. Ensure process in place in measuring the competency requirement of employees and
identify the training need.
9. Ensure training plan in place with annual training calendar and measure its effectiveness
and compliance to target man-days.
10. Present information concerning training for Management Review.
11. Ensure training records are maintained and kept properly
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Authority :
1. Approve the canteen resources as required from time to time.
2. Organize recruitment as per management policy.
3. To set objectives & targets of the department.
4. To communicate about the policy of SHEQ to all staff of the department.
5. To hold the bill payment of canteen contractors for violating statutory requirement.
6. To enhance knowledge & skills of employees to perform their function efficiently.
7. To strengthen learning and development to meet the capability of employee to achieve
organizational Goal
8. Decide suitability of a training course based on the feedback received from those who
have undergone training.
Accountability :
1. To maintain harmony among employees
2. Ensure safe practices as well as hygienic conditions at canteens
E. HOD (PC)
Responsibility :
1. Co-ordinate with Operation, Quality Assurance, Maintenance and Raw materials &
Despatch departments for smooth control of process to maintain consistent production
of Quality sponge iron.
2. Ensure statistical techniques application for process control
Authority :
1. To apprise COO(SB) for process problems
2. Suggest measures to all departments related for producing Quality Product
Accountability :
1. To provide process information for operation of Kilns.
SIGNATURE & DATE

F. HOD (ITS)
Responsibility :
1. To identify and plan the computer hardware and software requirements to meet the
information needs of the user departments.
2. To recommend computer hardware and software requirements for procurement.
3. To ensure availability of hardware and software to user departments for continuous use.
4. To undertake systems study, design, development and implementation of new
information systems as well as modification of existing systems.
5. To ensure proper data security.
6. Periodical review of EHS planning elements (HIRA and objectives and targets) with a view
to improve their effectiveness
8. Monitoring and review of departmental targets. Analysis and Corrective Action for
improvement
Authority :
1. To select hardware & software
Accountability :
1. To ensure desired hardware and software to run the plant
2. To ensure safe storage of data and recovery of data
G. HOD (CIVIL)
Responsibility :
HOD is responsible for effective implementation of QMS, EMS and OHSAS management
system in their department and monitor its continual improvement.
1. Monitoring and controlling of departmental work for its timely completion.

improvement
imparted
4. Periodical review of processes and procedures with a view to improve their effectiveness.
5. Performance Appraisal, development, training and health of officers and staff in their
department.
SIGNATURE & DATE


external audits, non-conforming services and customer feedback.
7. Facilitating Internal and External Audits in the Department.
8. Sending process performance reports and any other reports called for to the
9. Planning and conducting departmental reviews and forwarding the same to MR to form
input to MRM.
11. Interaction and Coordination with other HODs as needed.
13. Periodical review of EHS planning elements (EAIA, HIRA, Legal register and objectives and
15. Waste Management
16. Discharging other duties, as directed by the senior
Authority :
1. To stop any unsafe act at site.
2. To stop any job not complying to specification.
3. To stop any vehicle inside plant carrying product or waste product not complying to
safety & environmental norms.
Accountability :
1. To maintain total plant buildings, roads, structures, drains and wash houses duly cleaned
and painted.
2. To ensure uninterrupted water supply for plant and township requirement.
3. Maintenance of fire hydrant system.
4. To ensure disposal of waste products like char, fly ash, sludge etc without causing land,
water contamination.
5. To maintain and control waste water system.
6. Disposal of waste like paper, metallic scrap, rubber, oily jute to ensure safe & clean work
place.
SIGNATURE & DATE

H. HOD (TRAINING & LEARNING)
Responsibility :
1. Ensure implementation and maintenance of ISO 9001, ISO-14001 & OSHAS 18001 in the
function and measure the performance and monitor its continual improvement
2. Ensure processes in place in measuring the competency & skill requirement of employees
3. Ensure training plan in place with annual training calendar and measure its effectiveness
and compliance to target man-days.
4. Periodical review for monitoring of training plan and targets for corrective action for
improvement
5. Performance Appraisal, development, training and health of employees in the
department.
6. Ensure correction and corrective action on non-conformities as a result of departmental
review, internal audit, external audits, non-conforming services and feedbacks from other
sources.
8. Present information concerning training for Management Review
Authority :
1. To strengthen learning and development to meet the capability of employee to achieve
organizational goal
2. Decide suitability of a training course based on the feedback received from those who
have undergone training.
Accountability :
1. To enhance competency, knowledge & skills of employees to perform their function
efficiently.
2. To ensure effectiveness of training programmes
I. HOD (STORES)
Responsibility :
1. Controlling the function of general stores like receipts, issue & disposal.
2. Identification and segregation of non-conforming product in store areas.
3. Controlling inventory through auto PR generation in SAP and reporting to user about the
consumption pattern for any revision needed in min-max level.
SIGNATURE & DATE

4. Ensure proper storage of materials avoiding land, water and air contamination due to
spillage etc. and giving guidance to staff.
5. Verify and prepare Service entry sheet (SES) for transporter bills and contractor bills.
6. Prepare management report like Inventory analysis, reports, graph, Internal & external
audit query and compliance.
7. Preparation of reports for better inventory control and intimate about the incoming
goods and arrange early withdrawl by dept. by co-ordination with user dept.
8. Maintain records of daily stock availability of Packing bags, gases and arrange
procurement for fulfilment of plant requirement.
9. Arrange HSD procurement action by tracking stock level on daily basis, for requirement
of company vehicles, kiln-lit up and arrange RTGS from accounts for purchases.
10. Follow-up with purchase and supplier for getting consignment note, details of dispatch
for early collection of items from various transporters.
11. Reporting of long inspection pending issues by requisite dept.
12. Follow-up with user dept. for emergency purchase without PR/PO for early regularization
of papers.
13. Identify training needs of employees in performance of their duties, their competence
to assigned job which may be potential cause for any audit related, and convey any
amendment in legal acts and amendment in govt. rules.
14. Legal compliance of Hazardous waste materials and other waste.
15. Disposal of other scrap materials deposited by co-ordination with Mktg. dept. for
preparation of Sale order.
16. Follow up of pending gate pass items to getting back of loan / repairing goods send to
outside parties timely.
17. Correspondence with Supplier’s for fulfilment of incomplete documents and other issues.
18. Lodging of Insurance claim of damaged goods received during receipts and intimation
to accounts and vendor.
19. Preparation and facing Audits of TBEM, SHEQ, TBM etc.
SIGNATURE & DATE

Authority :
1. Approval / Signing of the Challan-cum-gate pass of material going out-side the plant
from stores. (Returnable/non-returnable)
2. Approval of Leave of dept. staff’s.
Accountability :
1. Availability of critical items and stock items for smooth operation of the plant and
maintaining of required stock level and intimate to Purchase for fulfilments of nil stock
items.
2. To ensure safe storage and handling of stores materials and Hazardous materials and
HSD, Gas etc.
J. HOD (Marketing)
Responsibility :
1. Identify customers for sponge iron
2. Interact, negotiate and finalise contract with customers
3. To accept/amend any order or contract
4. To hold monthly contract review meeting to review the position of each contract and
customer requirements & concerns
5. Co-ordinate with the plant to ensure delivery schedules
6. Co-ordinate with customers & finalise requirements, close customer complaints and
taking measures to enhance customer satisfaction
7. Sales of miscellaneous waste materials which include coal fines, iron fines, scrap & other
wastes
8. Smooth working of Jamshedpur and Kolkata office
9. Periodical review of processes, procedures and systems for improvement
10. Development of staff, officers, training and conducting performance appraisals
11. Risk identification and implementing controls to contend the same.
12. Facilitating inspection of records and audits from both internal and external agencies.
13. Maintaining of data, pertaining to steel industry, collection and dissemination of
information pertaining to industry and general economic scenario.
14. Ensuring safety of employees, associated personnel, visitors, customers and assets
15. Complying to all statutory and companies rules and regulations.
Authority :
1. To change the terms of order as and when required
2. To suspend delivery / cancel order if required
3. To take decision in case of emergency as required to protect company’s interest.
SIGNATURE & DATE

Accountability :
1. Ensure sale of sponge iron at optimal price as per ABP
2. To resolve customer related issues
3. Accountable to all happenings at Jamshedpur office.
K. HOD – Raw Material and Logistics (RM&L)
Responsibility :
improvement
imparted
5. Performance Appraisal, development, training and health of officers and staffs in the
department.
9. Planning and conducting departmental reviews and forwarding the same to MR/MA to
form input to MRM.
16. To ensure sourcing and availability of required raw materials for continuous operation of
the plant.
17. Identifying and recording any quality problem of incoming raw materials.
18. Co-ordinating, supporting and ensuring despatch of the quality product.
19. To ensure despatch of the waste products, as appropriate
20. To exercise inventory control for raw materials.
SIGNATURE & DATE

21. To ensure movement of coal, iron ore and dolomite safely upto the plant stacking yards
without spillage on the way and inside the plant.
22. To take appropriate measures and control flying dust from these raw materials causing
air pollution and to ensure proper storage of raw materials at the railway siding.
Authority :
1. To stop receipt of non-conforming raw materials
2. To stop despatch of non-conforming products
3. To stop weigh bridge, if it is not meeting the calibration standard
4. Authorised to control the transporters, who cause pollution while loading or unloading
the raw materials.
Accountability :
1. To ensure availability of required raw materials for continuous operation of the plant.
2. To ensure safe practices during raw material / finished product transportation and rake
loading / unloading.
L. HOD (PURCHASE)
Responsibility :
HOD (PURCHASE) is responsible for effective implementation of QMS, EMS and OHSAS
management system in the department and monitor its continual improvement.
1. Efficient purchasing of inventory, supplies and capital equipment. Receives purchase

requisitions and verifies for accuracy and authorization(s).
2. Periodically evaluate vendors/suppliers and initiate action as per procedures when
vendors are not meeting requirements. Evaluate and recommend new/substitute
vendors, when necessary.
3. Prepare / Monitor and issue purchase orders, determine and negotiate prices, delivery
and credit terms: buy according to established company policies and procedures,
maintains accurate purchasing records.
4. Responsible for evaluating, assessing and selecting vendors based on capabilities,
performance and consistent quality. Maintain rapport and good working relationships
with vendors, keeps accurate vendor records.
5. Evaluate inventory levels to determine most economical purchasing of inventory and
supplies in relationship to company’s cost of capital.
6. Expedite purchase orders as necessary and ensure delivery of purchased items for
uninterrupted manufacturing flow.
imparted
effectiveness.
SIGNATURE & DATE

14. Maintenance and disposal of documents and records and maintenance of e- waste
and its disposal.
15. Interaction and Coordination with other HODs, Accounts & Stores.
16. Ensuring safety of employees, associated personnel & property, Review of HIRA and
compliance to applicable environmental requirements.
17. Periodical review of compliance to applicable legal, statutory & other requirements.
plan.
19. Periodic review of inventory cost for department and maintain the expenditure within
budget.
Authority :
1. To finalize the Supplier / Contractor to award contract
2. To suspend / blacklist a Supplier / Contractor
3. Negotiation with Vendors, Preparation of Enquiry / Purchase Order / Work Order /
Value Contract / Change Orders / Release Orders
4. Release of Orders mentioned in 3.
5. To amend /cancel Purchase / Work Order, if required
Accountability :
1. Timely availability of spares and consumables for maintaining the required stock level
and Services for smooth operation of the Plant.
2. Evaluation of vendors
3. Training of subordinates
4. Compliance to audit findings / reviews
5. Comply with Procedures, Policies & TCoC
M. HOD (MEDICAL & HEALTH SERVICE)

Responsibility :
HODs is responsible for effective implementation of QMS, EMS and OHSAS management
system in their department and monitor its continual improvement.
improvement.
SIGNATURE & DATE

imparted.
8. Ensuring that risk control measures are implemented effectively including adherence
to use of appropriate PPEs by every person under their control.
9. Discharging other duties, as directed by the senior.
10. To keep ready stock of medicines with an emphasis of life saving drugs.
11. To maintain all medical equipment and ambulance in ready condition.
12. To conduct yearly medical check-up of all employees.
13. To provide immediate medical assistance in case of emergency.
Authority :
1. Referring patients to outside hospitals for specialised checking & treatment
2. Advising & guiding the management for suitable job allotment of employees as per
their chronic ailment & health condition
3. Procurement of good quality medicines
Accountability :
1. Highlighting the management about the chronic diseases of employees and deciding
the suitability w.r.to nature of work.
2. To ensure required medical help to employees.
N. HOD (QUALITY ASSURANCE)
Responsibility :
1. Co-ordinating supporting and ensuring the quality of the product & service being
manufactured and dispatched to customers as per their requirements including issuing
the test certificate.
2. Ensuring the testing of Incoming & in process raw materials, waste product & water used
in Power plant.
3. To review the non-conforming sponge Iron generated in the process for rework before
dispatch /disposition.
4. To ensure that the chemicals and other materials used in laboratory are stored and
disposed of properly without contamination of land, water & air.
5. To identify and impart training of employees and outsourced persons in performance of
their duties especially their competence relating to equipment which may be a potential
cause of hazard w.r.to safety, ill health & pollution to the environment.
6. Identify the risk involved in day today activities of the department & ensure the
mitigation of those risks.
SIGNATURE & DATE

7. Investigate the quality complaints of customer if any & provide the investigation reports
to marketing department.
Authority :
1. Enforce quality test & control Procedure.
2. Enforce reworking of non- conforming product for making it to meet the specification.
3. To stop the use of chemicals & other materials which create hazard & pollution beyond
permissible limits.
Accountability :
1. To ensure the dispatch of DRI as per customer requirements.
2. To ensure safe practices during sampling, analysis & bagging of sponge Iron.
O. HOD (ELECTRICAL)
Responsibility :
1. Monitoring and controlling of departmental work i.e. daily maintenance, shutdown
maintenance, breakdown maintenance, RCA and its Corrective Action for its timely
completion.
imparted
effectiveness.
and its disposal.
compliance to applicable environmental requirements such as AAQMS, data transfer to
SPCB/CPCB etc.
12. Periodical review of compliance to applicable legal and statutory requirements.
plan.
14. Periodic review of maintenance cost and Inventory for department and maintain the
expenditure within budget.
SIGNATURE & DATE

Authority :
1. Restricting power to non-essential areas as per requirement.
2. Conducting Energy Audit in the plant.
3. Approval of Purchase Requisitions of the dept. limiting to Rs. 5,00,000/-
4. Approval for Cash Purchase up to Rs. 30,000/-
Accountability :
1. Statutory/ Legal Compliance.
2. Safety.
3. All expenditure on maintenance front.
P. HOD (ELECTRONICS & INSTRUMENTATION)
Responsibility :
HOD (E&I) is responsible for effective implementation of QMS, EMS and OHSAS management
system in the department and monitor its continual improvement.
Maintain the control systems (PLC/SCADA), Field instruments, Dynamic Weighing System,
Calibration of process control instruments and equipment’s with Optimum cost. Driving the
improvement in department, Development of People, motivating team Work, Ensuring Safety
of person. Identifying the risk and preparing the mitigation Plan.
1. Monitoring and controlling of departmental work i.e. daily maintenance, shutdown
maintenance, breakdown maintenance, RCA and its Corrective Action for its timely
completion.
imparted
effectiveness.
and its disposal.
compliance to applicable environmental requirements such as AAQMS, data transfer to
SPCB/CPCB etc.
SIGNATURE & DATE

12. Periodical review of compliance to applicable legal and statutory requirements..

plan.
14. Periodic review of maintenance cost and Inventory for department and maintain the
expenditure within budget.
Authority :
1. To take any instrument for preventive or breakdown maintenance
2. To accept or reject any instrument for use depending upon its fitness
Accountability :
1. Ensure desired equipment availability w.r.to the department for uninterrupted plant
operation.
2. Ensure safe working practices during E & I maintenance work.
Q. HOD (MECHANICAL)
Responsibility :

improvement
imparted
5. Performance Appraisal, development, training and health of officers and staff in their
department.
9. Planning and conducting departmental reviews and forwarding the same to MR/MA to
form input to MRM.
SIGNATURE & DATE

Authority :
1. Approval of Purchase Requisition of Items in the department (up to 5 lac) and cash
PR up to Rs-1000/---
2. Contractors Bills certification.
3. To accept or reject any item of store once inspection by concerned inspector.
4. Material sending for repairing outside through store.
5. New vendor selection and development.
6. Approval of leave for Departmental officers and associates.
Accountability :
1. To Maintain Equipment availability as per KPI of department.
2. To maintain the cost of maintenance as per A.B.P
3. To bring improvement in troublesome equipment and equipment efficiency
enhancement.
4. To ensure all Mechanical equipment availability for uninterrupted plan operation.
5. To ensure Zero incident during Mech. maintenance work.
R. HOD (OPERATION)
Responsibility :
HODs is responsible for achievement of KRA through effective implementation of QMS,
EMS and OHSAS management system in their department and monitor its continual
improvement.
1. Monitoring and controlling of departmental work for its timely completion as per
ABP & KRA.
improvement to surpass ABP & KRA targets.
3. Identifying training needs in the department and assess the effectiveness of
training imparted to ensure employee engagement & organization development.
4. Periodical review of processes and procedures with a view to improve their
effectiveness.
5. Performance Appraisal, development, training and health of officers and staff in
their department.
6. Ensuring correction and corrective action on non-conformities/ incidents
detected during normal course of work or as a result of departmental review,
internal audit, external audits, non-conforming services and customer feedback.
9. Planning and conducting departmental reviews and forwarding the same to
MR/MA to form input to MRM.
SIGNATURE & DATE


12. Ensuring safety of employees, associated personnel & property and compliance
to applicable environmental requirements while rendering services.
13. Periodical review of EHS planning elements (EAIA, HIRA, Legal register and
objectives and targets) with a view to improve their effectiveness.
14. Ensuring that risk control measures are implemented effectively including
adherence to use of appropriate PPEs by every person under their control.
15. Discharging other duties, as directed by the seniors.
Authority :
1. To take corrective action in case of any deviation from the standard is noticed in
the process.
2. To take kiln hold for repairing abnormality in equipment operation, in consultation
with and advise of COO (SB).
Accountability :
1. To effectively plan and achieve production, quality and specific raw material
consumption rates as per ABP (Annual Business Plan) target.
2. To plan and effectively control the pollution levels within the acceptable limits (as
prescribed by State Pollution Control Board).
3. To train the people on safe working methods and monitor the safety and health
standards in the department.
S. DOCUMENT CONTROL INCHARGE (DCI)
Responsibility :
1. To control and maintain the original documents.
2. To issue controlled copies.
Authority :
1. To withdraw obsolete copies from recipients and destroy them.
2. Act as Management Representative in his absence.
Accountability :
1. To ensure the distribution of all current copies of documents to the respective control copy
holders.
Cross Reference: TSIL departmental organization chart and responsibility
SIGNATURE & DATE

Revision History :
SIGNATURE & DATE
CHAPTER NO. : 05A ISSUE NO. : REV. NO. : 17:00

TITLE : Policy Statements EFF. DATE : 15/11/2017
QUALITY POLICY
Tata Sponge Iron Limited is committed to continual improvement and

innovation in its operations for the quality production and marketing of sponge
iron and power.
To this end, the company shall strive to set and achieve its quality objectives
through adoption of quality system, annual business plans, up gradation of
knowledge and maintenance of a high level of employee engagement.
It shall adopt the TPM practices for achieving operational excellence through
zero failure, zero defects and zero losses
(Sanjay Pattnaik)
1st November, 2016 Managing Director
SIGNATURE & DATE

ENVIRONMENTAL POLICY
Tata Sponge Iron Limited is committed to sustainable and continual

improvement in its activities pertaining to the handling of raw materials,
production & marketing of sponge iron and power; so as to achieve ever
improving legal, environmental and all other compliance standard and
provide clean environment to its employees and the society.
To this end, it will
• identify the impact of its activities upon the environment.

• prepare an annual environmental improvement plan and implement.
• communicate the policy, plan and performance to persons working for or
on behalf of the organization and also make it available to public as and
what is applicable.
(Sanjay Pattnaik)
SIGNATURE & DATE

SAFETY & HEALTH POLICY
The Tata Sponge is committed to providing a safe and healthy working

environment and achieving an injury and illness free work place. Economic
considerations will not have priority over implementation of safety and health
protection measures. While safety is everyone’s prime responsibility, senior
leaders are expected to demonstrate visible commitment through their
behaviour. To meet our commitment, we will;
 recognise safety and health as an integral part of our operations; consider

Safety and Health in every decision we make and in every activity we
perform.
 comply and endeavour to exceed applicable regulatory safety and

health requirements and set the highest standards.
 impart appropriate training and develop skills by engaging employees to

help them work safely.
 assess risks and provide controls for safety and health hazards in our
operations and activities and use audits to check compliance.
 promptly report incidents, investigate for root causes and ensure lessons
learnt are shared and deployed across the Group companies.
 influence our business partners in enhancing their Safety and Health

standards.
 set Safety and Health metrics as indicators of excellence, monitor progress

and continually improve performance.
We aspire to become industry leaders and be a benchmark in safety and health

performance.
(Sanjay Pattnaik)
SIGNATURE & DATE

Revision History :
SIGNATURE & DATE

TITLE : Planning EFF. DATE : 15/11/2017
6.0 Planning
6.1 Actions to address the risks and opportunities (Title)
ISO 14001:2015 (Clause 6.1 – Title)
6.1.1 While planning QMS, risks & opportunities are addressed to ensure intended results,
prevent or reduce/ prevent non-conforming outputs and determine opportunities that will
enhance customer satisfaction or achieve organization quality objectives.
TSIL has determined the risks and opportunities and takes action to address them. Failure
to achieve the objectives / KPI is a way of monitoring the risk and the opportunities include the
potential to identify new customers, new products or revisiting the process for technological
improvement.
6.1.2 Actions taken to address these risks and opportunities are part of the QMS. The
effectiveness of these actions is evaluated periodically.
ISO 14001:2015 (Clause 6.1.1)
When planning the environmental management system, TSIL considers environmental

issues referred in chapter 4 and scope. TSIL also determines the risk and opportunities, related to
environmental aspects, compliance obligations and other issues. It can prevent or reduce
undesired effects and achieve continual improvement. TSIL determines potential emergency
situation, including those that can have potential environmental impacts.
ISO 14001:2015 (Clause 6.1.2 – Environmental Aspects and 6.1.4 – Planning action)
Tata Sponge Iron Limited has established and maintained procedures to identify
environmental aspects of its activities, products and services which it can control and over
which it can have an influence. TSIL verifies the environmental impacts and considers its life
cycle perspective. The factors that have been considered while identifying the environmental
aspects associated with the activities, products and services are:
 Emissions to atmosphere;
 Release to water;
 Waste management;
 Noise pollution
 Contamination of land; and
 Use of raw materials and natural resources.
SIGNATURE & DATE

In order to determine the aspects which can have significant impacts on the
environment, the procedure gives consideration to factors namely Scale, Severity, Probability
and Duration of impact causing (+)ve or (-)ve effect on environment, while assessing the
significance of the impact. It also takes business consideration of internal & external interested
parties and legal requirements into account while finalizing an impact for its significance
Environmental aspects, thus identified & evaluated, are as documented in procedure

manual TSI/EMA/01. Various environmental aspects are evaluated by applying appropriate
ranking criteria to determine significant environmental aspects and the same have been
considered while setting the environmental objectives & targets and for applying operational
controls to mitigate the adverse environmental impacts.
a. As per the requirements of this procedure, the environmental interactions and resulting
impacts are identified systematically using the TSI/EMA/01
The list of significant aspects is kept up-to-date by considering the impact of new process(s)
and equipment whenever added / modified in the organization including modernization and
expansion of existing infrastructure.
BS OHSAS 18001:2007 (Clause - 4.3.1) Hazard identification, risk assessment and determining
controls
Hazard identification and Risk Assessment forms a part of the TSIL’s safe work practices. A
system has been established to identify and manage hazards, risks and appropriate controls.
Each Department studies the task and other conditions of workplace and identifies various
hazards that have a potential to cause injury / ill health. The risk controls are determined and
documented within the organization. The controls are categorized into existing and additional /
proposed controls. The hazard identification and risk assessment format contains reference of
Safe Working Procedure / Operational Control Procedure, in which method of mitigation by
applying additional controls considering hierarchy of risk control options is documented.
TSIL recognizes the very dynamic nature of HIRA as far as the field work is concerned and
has appropriate safety procedures in place to deal with any such unanticipated situations.
Where appropriate, TSIL will re-assess the risks on the spot and ensure that personnel deployed at
site work are trained, competent and have the appropriate tools, equipment and PPE to
perform their duties safely in such environments.
The identification of the Hazards arising out of activities & probable risks and determining
controls are given in procedure no. TSI/OHS/01. This provides more information and methodology
on environmental aspect identification, evaluation, hazard identification, risk assessment and risk
control adequately addressing applicable clause requirements.
SIGNATURE & DATE

ISO 14001:2015 (Clause 6.1.3 – Compliance obligation), BS OHSAS 18001:2007 (Clause 4.3.2 –
Legal and other requirements)
TSIL is committed to comply to the legal and other requirements as expressed through
the SHEQ policy, the organization has established, implemented and maintains a procedure
TSI/EOL/01for
periodically evaluating compliance with applicable legal requirements and other

requirements to which Tata Sponge Iron Limited subscribes. The evaluation is carried out at least
once a year or as and when a new amendment is received.
Procedure TSI/EOL/01has been established, implemented and maintained for identifying

and accessing the legal and other requirements that are applicable to its services, activities and
Tata Sponge Iron Limited ensures that these applicable legal requirements and other
requirements to which TSIL subscribes are taken into account in establishing, implementing and
maintaining its SHEQ Management System.
TSIL has referred to the Air (Prevention & Control of Pollution) Act, Water (Prevention &
control Pollution) Act, The water (Prevention & control of pollution) Cess act, Environmental
Protection Act, Factory Act and other environment, safety & Health related Acts & Rules to
which the company subscribes. TSIL has also referred to the consent condition for operation of its
plant as given by State Pollution Control Board and Tata Code of Conduct. Based on these, TSIL
has prepared a Register of Requirement for legal compliance.
This Register of Requirement is updated based on information of changes by Ministry of

Environment & Forest and Ministry of Labour through website www.envfor.nic.in, and
www.dgfasli.nic.in respectively which are being monitored every month and discussed during
Management Review meetings.
Efforts are always taken by every employee of TSIL for ensuring compliance to legal and
other requirements, deviations (non-compliances), if any found is brought to the notice of
respective HOD (Environment) and corrective actions are initiated as per procedure TSI/EOL/01
and communicated to Environment department for follow-up wherever necessary.
TSIL has procedures in place to communicate relevant information on legal and other
requirements to persons working under the control of the organization, and other relevant
interested parties as appropriate.
Records / Documented information are maintained.
SIGNATURE & DATE

6.2 Quality objectives and planning to achieve them (Title)
ISO 14001:2015 (Clause – 6.2 – Environmental objectives and planning to achieve them)
6.2.1 and 6.2.2 (No title)
ISO 14001:2015 (Clause 6.2.1 – Environmental Objectives, Clause 6.2.2 – Planning actions
to achieve environmental objectives), BS OHSAS 18001:2007 (Clause – 4.3.3- Objective and
programmes)
TSIL implements SHEQ planning for the activities and resources needed to satisfy the
SHEQ policy, objectives and requirements. Its output is documented, reviewed and revised as
necessary.
TSIL has established and documented SMART SHEQ objectives at relevant functions,
levels and processes which take into account of the applicable requirements including
conformity of products and services. These are communicated, monitored and / or reviewed
and updated as appropriate to ensure customer satisfaction.
During planning of this SHEQ Objectives adequacy of competent resources is taken into
account such as:
- What will be done

- What resource will be required
- Who will be responsible
- When it will be completed
- How the results will be evaluated
Documented information is maintained.
6.3 Planning of changes
TSIL carries out changes as considered necessary to its Quality Management System in a
planned manner. This planning takes into account the purpose & potential consequences of the
changes , integrity of QMS, resources and responsibilities & authorities.
Cross Reference: TSIL procedures and respective departmental operational procedure manuals,
Safe working procedures, Safe operating procedures, Operational control procedures and Work
Instructions.
SIGNATURE & DATE

Revision History :
SIGNATURE & DATE

TITLE : Support EFF. DATE : 15/11/2017
7.0 Support (Title)
ISO 14001:2015 (Clause 7 – Support)
7.1 Resources :
ISO 14001:2015 (Clause 7.1 – Resources), BS OHSAS 18001:2007 (Clause 4.4.1 – Resources,
roles, responsibility, accountability and authority)
7.1.1 General
Resources for the SHEQ include People, Infrastructure, and Environment, Monitoring &
measurement and its traceability. While providing resources considerations are given to
capabilities & constraints on existing internal & external resources.
The TSIL organization structure is shown chapter 11 of this SHEQ manual. Responsibility
Authority and accountability are documented in Chapter -05 of SHEQ Manual.
TSIL determines and provides resources needed for the establishment, implementation,
maintenance and continual improvement of SHEQ management system.
When identifying the resources needed, TSIL considers

 Human resources (with specialized skills and knowledge)
 Infrastructure
 Externally provided resources
 Information systems
 Training
 Technology and
 Financial, human and other resources specific to its operations
Internal resources can be supplemented by external service providers.
Knowledge is an important resource for establishing and improving the SHEQ management
system. TSIL acquires or has access to the additional knowledge to meet the future challenges
which may arise.
Resources are provided in a timely manner. Resources required are reviewed during the
management review meeting.
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7.1.2 People
A process has been established and implemented to provide the necessary resources
towards implementation, maintenance and continual improvement of its SHEQ. Further the
resources are provided for the operations & control of its processes, towards monitoring and
measurement activities, and include infrastructure & environment also.
Tata Sponge Iron Limited accept their legal and moral obligations to ensure, as far as
reasonably practicable, a safe and healthy working environment and safe systems of work in
order to protect employees and anyone else who may be affected by its operations. In
pursuance of this obligation they have Environment and Safety department which help other
process owners in implementation and to manage health, safety and environmental issues
within the organization.
All employees are encouraged to participate in the management processes and make
them aware of the SHEQ requirements and will facilitate in implementation of SHEQ
management system. HODs coordinate in improving the system with the cooperation of
employees under the overall direction and guidance of Management Representative /
Management Appointee.
Top management of TSIL has defined and documented the roles, responsibilities,
accountabilities and authorities of personnel at various functions and ensures that these are
communicated on an ongoing basis through proven organizational means such as induction
training, various documented procedures.
The Managing Director has appointed a member of top management as Management

Appointee (MA). Present Chief Operating Officer / Management Representative (MR) has been
appointed as Top Management Appointee (TMA). He has specific responsibility for SHEQ,
irrespective of other responsibilities, and with defined roles and authority for:
a. ensuring that the SHEQ Management System is established, implemented and

maintained in accordance with ISO 9001:2015, ISO 14001:2015 and BS OHSAS
18001:2007 standards;
b. ensuring that reports on the performance of the SHEQ Management System across
the organization is gathered, consolidated and presented to top management for
review and used as a basis for improvement of the SHEQ Management System.
The identity of the Management Appointee is made available to all persons working under the
control of TSIL. The appointment is communicated thru Circular.
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7.1.3 Infrastructure
Top management of TSIL takes ultimate responsibility for occupational health and the
management system implemented as a means of achieving improved SHEQ performance.
Top management of TSIL continues to demonstrate its commitment by:
a. ensuring the availability of resources essential to establish, implement, maintain and
improve the SHEQ Management System;
b. defining roles, allocating responsibilities and accountabilities, and delegating

authorities, to facilitate effective SHEQ Management System;
7.1.4 Environment for the operation of process
While carrying out different processes, TSIL persons ensure suitable lighting, ventilation,
access conditions and necessary permits towards safe and effective work. If any gap is
observed during the work provision is made to make it conducive, such that persons can
perform their work effectively and safely.
TSIL considers health safety and the environment to be a line management responsibility
and as such the health, safety and environmental processes are implemented by process
owners, using appropriate management system procedures to ensure activities, products and
services meet applicable rules and regulatory standards.
All those in TSIL with management responsibility shall demonstrate their commitment to
the continual improvement of SHEQ performance.
TSIL ensures that persons in the workplace take responsibility for aspects of occupational
health and safety over which they have control including adherence to the organization’s
applicable safety procedures and other OH&S requirements.
7.1.5 Monitoring and measuring resource
7.1.5.1 General
a. TSIL has got its total working subdivided into smaller processes as per Annexure no. I. Each of
these sub-processes are monitored & controlled by the Functional Heads. The Functional
Heads during its monitoring & control takes appropriate measures to ensure effective working
of the process to achieve planned results. In case of deviation/variation the functional head
takes up the matter with the top management, In case of necessity it is also taken up in
Management Review meeting to decide on correction & corrective action appropriately
with the ultimate aim of ensuring conformity of the product.
b. TSIL has established procedures TSI/PCL/nn, TSI/HPD/nn and TSI/INP/nn for monitoring and
measurement of its product sponge iron starting from raw materials through in-process to
product delivery. This is achieved by performing measurements at appropriate stages and
intervals. Processes are thus controlled to ensure that sponge iron conforms to specification.
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c. Records of conformity with acceptance criteria are maintained and product release /
despatch is done by authorized personnel who sign the despatch document and the test
certificate for conformity of product with respect to acceptance criteria after ensuring the
compliance to planned arrangements.
d. Sponge iron being a standard product enters as input raw material into electric arc furnace
or induction furnace or blast furnace at the customers end for making steel, no customer
send any representative for giving approval at the despatch point of TSIL.
e. However if in any contract, customer’s presence and approval is a condition, the delivery is
done with the approval and in presence of the customer or his representative.
f. Procedure Reference : TSI/INP/02, TSI/INP/03, TSI/INP/06
7.1.5.2 Measurement traceability
a. Traceability:
Identification is done at Raw Material Stage through Procedure No TSI/INP/01. For

product viz sponge iron, traceability of output is lost as soon as enters in continuous process
cycle and not traced at output stage.
b. Calibration:
TSIL has determined the monitoring & measurements to be undertaken and required
monitoring and measurement equipment to have evidence of conformity of product to
determine requirements.
Equipments also used in monitoring and measurement of SHEQ process is calibrated and
records of same is maintained.
1. TSIL has established procedures for carrying out monitoring & measurements consistent to
requirements.
2. For ensuring validity of result of measurements, the measuring equipment are:
a) Calibrated at specified intervals against standard measurements, traceable to
National / International standard or through other basis if no such standard exist.
b) Adjusted as necessary
c) Have identification in order to show calibration status “ok” or “not ok”.
d) Safe guarded against unintended and un-authorized adjustments.
e) Protected against damage and undue deterioration during handling maintenance
and storage.
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f) TSIL assesses and records the validity of the previous measuring results when the
measuring equipment is found not to conform to requirements. Appropriate action on
equipment and affected product is taken.
g) Records of result of calibration is maintained
h) In specific requirements of monitoring and measurements where computer is used, the
ability of computer software to satisfy the intended application is ensured.
i) Procedures TSI/IME/11 (Mechanical), TSI/IME/31 (Electrical) and TSI/IME/51 (E & I) are
followed.
7.1.6 Organizational knowledge :
TSIL has established and implemented a system to determine the knowledge necessary
for the operation of its processes and to achieve conformity of its products and services. This
knowledge is maintained, updated as necessary and made available to the extent necessary.
Organization knowledge includes experience, lessons learnt, improvements, academia,

standards etc. The knowledge is uploaded into the Knowledge Portal in the form of “Knowledge
Pieces” by employees which can be accessed by all employees.
7.2 Competence :
ISO 14001:2015 (Clause 7.2), & BS OHSAS 18001:2007 (Clause 4.4.2)
TSIL determines the necessary competence of persons for the SHEQ performance, its
compliance obligations and effectiveness of the management system including all operations is
established, documented and ensured. This competence is based on appropriate education,
training or experience. Recruitment process ensures that appropriately qualified personnel are
employed. Various training is imparted through various means and method such as - on job
training, class room training, e-learning modules towards competency and continual
professional development of all employees. TSIL retains appropriate documented information as
evidence of competence.
Applicable actions can include the provision of training to, the mentoring of employees,
reassignment of currently employed persons or the hiring or contracting of competent persons.
TSIL performs all its services by the use of competent technical staff that are duly
qualified, trained and authorized to execute all duties and activities, within their level of work
responsibility. When implementing the requirements of 7.2, TSIL considers explicitly the
requirements of customers and any other requirement determined during contract review.
The procedure for SHEQ related training is outlined in TSI/TRG/01.
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7.3 Awareness :
It is ensured that TSIL personnel are aware of the SHEQ policy, objectives, and significant
environmental aspects and related actual or potential environmental impacts associated with
their work and Occupational health and safety Hazard and risk identification and its assessment
and their contribution to the effectiveness of SHEQ management system.
Employees are made aware of their contribution to the effectiveness of the SHEQ
management system, including the benefits of enhanced SHEQ performance and the
implications of not conforming to the SHEQ management system requirements including not
fulfilling the organization’s compliance obligations.
7.4 Communication:
A process to determine internal and external communications relevant to SHEQ has

been established.
Communication refers to all types of communications, both internal, and external. TSIL
has established and maintains process for internal communications between the various levels
and functions of the organization. It also requires organizations to document and respond to
relevant communications from external interested parties.
As appropriate, TSIL retains documented information as evidence of its communications.
TSIL internally communicates information relevant to the SHEQ management system

among the various levels and functions of the organization, including changes to the
SHEQ management system, as appropriate.
Communication processes within the organization are:
 Daily morning Meeting is chaired by Chief Operating Officer. In absence of Chief
Operating Officer (SB), it is chaired by the next senior most executive. Managing Director
attends the morning meeting during his availability at Joda. The meeting attended by all
HODs
 Management review meeting - internal communication among concerned functional
heads for ensuring effectiveness of SHEQ Management system.
 Results of Internal audits of the SHEQ are also communicated for monitoring effectiveness
of SHEQ Management system, as per plan.
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 Audit and review results are communicated to those involved, by the audit team during
audit closing meeting.
 Apart from this MD convenes monthly performance meeting where product
performance, quality, safety, environment are reviewed. Monthly cost review is also
convened by MD. These meetings are attended by all HODs
Communication processes enables persons doing work under the organization control to
contribute to continual improvement. Internal communication helps to:
a. Motivate work force
b. Explains the SHEQ policy both internally and externally and how it relates to the
overall business vision and strategy
c. Ensure understanding of roles and expectations
d. Demonstrate management commitment
e. Monitor performance
f. Identify potential system improvement
TSIL externally communicates information relevant to the SHEQ management system, as

established by the organization’s communication processes and as required by compliance
obligations.
MD/ Chief Operating Officer / HOD (Environment) communicate with Govt. bodies,
Pollution Control Board etc. MR/TMA carries out communication whenever required with
accreditation body regarding ISO 9001, ISO 14001 and OHSAS 18001:2007. Relevant
communication from external interested parties with respect to OHS & Environment is recorded
as per documented procedure TSI/EOC/01. HOD (Marketing) & HOD (Purchase), HOD(RM &L)
and other HODs communicate with external agencies related to their respective function and
convey the information to MD/COO(SB) & concerned personnel.
SHEQ policies are made available to interested public as and when asked for. Policies
are communicated to all employees working for the company through display of boards,
training and policy cards.
TSIL has got facilities of internal telephone system (EPABX) walky-talkies, P & T telephones,
mobile phone and also internet facilities. This is extensively used for internal communications.
TSIL has got an established system of written internal communication i.e. inter office
memo or note which is moved to various departments for internal communications.
MR/ TMA communicate Quality, Environment and OH&S performances to MD and also in
Management Review Meeting.
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TSIL ensures that participation and consultation of employees is taken in hazard

identification, risk assessment and determination of control. Appropriate involvement is also
there in case of incident investigation, review of policies and objectives.
Documented procedure is available with TSIL such as –
TSI/CRW/01 Procedure for customer communication
TSI/EOC/01 Procedure for other communication
TSI/EOC/01 Relevant communication from external interested parties with respect to OHS &
Environment is recorded as per documented procedure
7.5 Documented Information (Title)
ISO 14001:2015 (Clause 7.5) and BS OHSAS 18001:2007 (Clause - 4.4.4)
7.5.1 General
ISO 14001:2015 (Clause 7.5.1) & BS OHSAS 18001:2007 (Clause - 4.4.4)
SHEQ management system includes documented information required by ISO 9001:2015,

ISO 14001:2015 and BS OHSAS 18001:2007 standards and also those determined by the
organization as being necessary for the effectiveness of the SHEQ management system.
TSIL has determined its documentation requirements to demonstrate fulfilment of its compliance
obligations, the complexity of processes and their interactions and the competence of persons
doing work under the TSIL control.
A four tier documentation system is maintained with the SHEQ Management System
Manual at the top, which controls and guides all the system. This is followed by SHEQ
Management system procedures. OCPs, Standard operational control procedures form the third
level and the Drawings, Records and Data form the fourth level. The SHEQ Documentation Matrix
is shown in the form of Documentation triangle in the figure next page.
TSIL has retained the terms “Document” and “Record”. TSIL has maintained procedure for
“Control of Document” and “Control of Record” in procedure no. TSI/DCL/01 and TSI/QRE/01
respectively.
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SHEQ Management system

Documentation
RESPONSIBILITIES PURPOSE
Describes Management
Policy, SHEQ
SHEQ Management System,
MD, MR/TMA
Manual Requirements of ISO
9001, 14001 and 18001
Level-I
Describe the system of

MR/TMA, HOD/SH SHEQ Procedures
individual functions
Level-II
Describe Specific
HOD/SH OCPs, SOPs activities &
responsibilities
Level-III
MR/TMA, HOD/ Demonstrate the

SH/ All Operating Forms and performance
Staff Records and Compliance
Level-IV
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7.5.2 Creating and updating
ISO 14001:2015 (Clause 7.5.2) and BS OHSAS 18001:2007 (Clause 4.4.5 & 4.5.4)
When creating and updating documented information, TSIL ensures appropriate

identification and description (e.g. a title, date, author, or reference number) and format (e.g.
language, software version, graphics) and media (e.g. paper, electronic). It ensures appropriate
review and approval for suitability and adequacy. TSIL has documented procedure for creating
and updating documents / controlling documents procedure number - TSI/DCL/01.
All Management System documents used in the organization which is related to Quality,
Environment and OH&S of the product / process / services are controlled to satisfy the following:
a. The documents are maintained at correct locations for appropriate period of time.
b. It is ensured that the documents are legible and readily identifiable and accessible to all
concerned persons
c. Documents are approved by competent persons before issue and use.
d. Obsolete documents are promptly removed from the points of issue & use and disposed
off.
e. Documents changes are reviewed, updated and approved by authorized personnel
before issue
Documented information required as per this SHEQ manual is as under:

a. Quality, Environmental and OH&S guidelines and Quality, Environmental and OH&S
Management System Procedures
b. Standard operational control procedures for Quality & OH&S , Operational control
procedures for Environment and Emergency preparedness procedure
c. National / International Standards followed by departments
d. MSDS and documents of external origin used to assure quality, environmental and OH&S
performance.
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7.5.3 Control of documented information
ISO 14001:2015 (Clause 7.5.3) and BS OHSAS 18001:2007 (Clause 4.4.5 & 4.5.4)
Documented information required by the SHEQ management system is controlled to ensure

that it is available and suitable for use, where and when it is needed. It is adequately
protected from loss of confidentiality, improper use, or loss of integrity. For the control of
documented information, the organization must address the following activities
 distribution, access, retrieval and use;
 storage and preservation, including preservation of legibility;
 control of changes (e.g. version control);
 Retention and disposition.
TSIL has documented procedure for control of documented information / control of

records (TSI/QRE/01).
Documented information of external origin determined by TSIL to be necessary for
the planning and operation of the SHEQ management system is also identified, as appropriate,
and controlled.
Access can imply a decision regarding the permission to view the documented
information only, or the permission and authority to view and change the documented
information.
It is ensured that the documented information is adequate, appropriately described and

identified.
The above documented information is made available for use and adequately protected
and suitably controlled including its changes as detailed in TSIL procedure manual.
Necessary documented information of external origin is obtained and suitably controlled.
List of documented information for reference is listed in Annexure - I of this chapter.

Document control in-charge (DCI) is responsible for maintaining and controlling the
documents.
Cross Reference : TSIL procedure manuals and respective operational procedures manuals.
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Annexure - I
TSIL has identified following documented information which has to be retained by different
departments as per their applicability:
3.2.1 Management Review Records

3.2.2 Contract Review Records
3.2.3 Records on approval, registration
3.2.4 Purchase Records
3.2.5 Non-conformity review and disposition records
3.2.6 Corrective & Preventive Action Records
3.2.7. Internal Audit Reports and Follow-up Reports
3.2.8. Training, Competence and Awareness Programme Records
3.2.9. Customer Communication Records
3.2.10. Statistical Records
3.2.11. Customer Satisfaction Measurement Records
3.2.12. Objectives, Targets and Implementation Status or Programme
3.2.13. Statutory and Regulatory Requirements Records
3.2.14. Records of environmental monitoring and measurements
3.2.15. Records pertaining to objectives and targets
3.2.16. Records of Environmental Management Programs
3.2.17. Records of legal and statutory requirements and their compliance
3.2.18. Register of Communication and Complaints
3.2.19 OH&S Inspection Reports
3.2.20 OH&S Management system audit reports
3.2.21 Consultation Reports
3.2.22 Accidents / Incident reports
3.2.23 Accidents / Incident follow – up reports
3.2.24 OH&S Meeting Minutes
3.2.25 Medical test reports
3.2.26 Identification & Evaluation of Aspects & Impacts
3.2.27 Identification of Hazards Risk Assessment and Determining Controls
3.2.28 Evidence that realization of processes & resulting products meet requirement
3.2.29 Records of results of the customer requirement Review and actions arising from the same.
3.2.30 Records of monitoring & measurement equipment
3.2.31 Records of product release for delivery to the customer
Other records are also incorporated by the departments as per their specific requirements for
effective operation of system.
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Revision History :
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TITLE : Operation EFF. DATE : 15/11/2017
8.1 Operation Planning and Control:
All the processes needed to meet the requirements for the products and services
provided are planned, implemented and controlled in accordance with the applicable
requirements.
Work Order / Purchase Order contain all applicable requirements.
Statutory and regulatory requirements applicable to the organization and products as

applicable is identified and compliance obligation of same is maintained by
The planned processes also include the implementation of actions determined towards
risks and opportunities.
The above system takes into the account the requirements for products & services,
criteria for acceptance, resources and the controls required including outsourced processes.
Any changes to the system are planned, controlled and actions taken to mitigate
adverse effects.
TSIL has identified its operations, which are associated with its significant Environmental
Aspects and Health & Safety Risk consistent with Policy, Objectives & Targets. TSIL ensures that
these operations are carried out as per plan and under specific conditions. For this TSIL has
established, implemented and maintained documented operational control procedures (OCP)
for all activities which can cause significant impact over environment and SOPs for all the
activities which can cause significant risk with respect to occupational health & safety.
Consistent with life cycle perspective TSIL establishes controls to ensure its environmental
requirements are met and determines its environmental requirements for procurement of
products and services. It communicates with relevant environmental requirements for the
procurement of products and services. TSIL ensures that outsourced process is controlled.
These Operational control procedures and standard operational control procedures are
made to control situations where their absence could lead to deviations from the environmental
& OH & S performance.
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Stipulated operating criteria, wherever applicable, is defined in the OCPs & SOPs. The
OCPs & SOPs are covered for control related to purchase of goods, equipment and services. It
also covers the activities of contractors and visitors to the workplace.
The relevant OCPs, SOPs and its requirements are provided/made available to the
suppliers / contractors for operational control wherever necessary.
The methodology of control for the occupational health & safety risk is followed in the
following hierarchy:
 Elimination
 Substitution
 Engineering controls
 Signage / warnings and / or administrative controls
 Personal protective equipments
I If the impact or risk needs technological upliftment or if it is beyond the scope of the
department to contain the impact / risk, it may be put under Environmental or OH&S
Management Programme subject to approval of Top Management.
Functional heads ensure that monitoring of the impact and control of risk are recorded.
HOD of concerned departments lead and guide in framing OCPs & SOPs.
OCPs & SOPs are modified /changed after any modification or change in process,
system, operating criteria, new significant impact/ hazard identification.
Documented information is maintained and retained to demonstrate conformity of the

products and services as well as the implementation of processes as planned.
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8.2 Requirements for Product and services :
ISO 14001:2015 (Clause 8.2 – Emergency Preparedness and response), BS OHSAS 18001:2007
(Clause – 4.4.7 – Emergency Preparedness and response)
TSIL has established, implement and maintains procedure TSI/PCL/71:

a) to identify the potential for environment and safety related emergency situations;
b) to respond to such emergency situations.
TSIL is committed and trained its personnel to respond to actual emergency situations
and prevent or mitigate associated adverse environmental, health and safety consequences.
While planning emergency preparedness and response, TSIL has taken into account the needs
of relevant interested parties.
Mock drill for emergency preparedness is conducted periodically involving employees

and relevant interested parties eg. contractor workers which are reviewed after the drill. Mock
drills are organized as per schedule and periodically reviewed by H.O.D. (Safety) and/or by HOD
of concerned department. The above procedures are reviewed by the Management especially
after the occurrence of any accident or emergency situation which is recorded by H.O.D.
(Safety).
Plans / procedures are made specific to organization. These are based on the result of
risk assessments and are consistent with emergency procedures.
Typically the emergency plans relate to fire / evacuation in the aftermath or medical
emergencies, as conditions and environment in TSIL. Response to Fire and Emergency
Evacuation plans are prepared by competent persons / agencies and persons are made aware
of this procedure. Some of the emergency situations identified are – Fire, Natural calamity and
Militant attack.
TSIL periodically tests the procedure to respond to emergency situations through mock
fire evacuation / medical emergency drills, where practicable, involving relevant interested
parties such as contractors as appropriate.
TSIL periodically reviews and, where necessary, revises its emergency preparedness and
response procedure(s), in particular, after periodical testing and / or after the occurrence of an
emergency situations. Periodical testing is done by carrying out mock drills at defined frequency.
TSIL has got an Onsite Emergency Plan, which is followed in case of emergency situation. This
plan is coordinated by the COO(SB) who is also the Manager under Factories Act and Rules,
Orissa. In the absence of COO(SB), if the need arises, the same is handled by the person
specified as per emergency command structure in procedure TSI/PCL/71. Apart from onsite
emergency plan, individual department has its own Emergency Preparedness Plan in potential
fields to meet
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probable environmental emergencies. For this, documented procedure EPP/XXX/nn is

maintained and followed.
The Safety Department undertakes enquiry of any reportable and major type incidents
and submits an enquiry report which forms the basis for its review by management leading to
corrective actions. Departments also conduct ‘Incident Analysis’ for the ‘Near misses’ and other
minor incidents under their scope of work. As per requirement, the procedures are updated to
take care of such situations in future.
8.2.1 Customer communication :
Customer communication as necessary is taken care by Marketing Office at Jamshedpur

& Electrical Department of Belaipada.
Adequate customer communication is provided, which includes information on products

and services, contracts or orders, customer feedback, customer complaints and specific
requirements for contingency actions when relevant.
The above communication also includes interested parties as necessary and as required
by statutory requirements, instruments and agreements.
Effective communication with customer is maintained by marketing office & electrical

department for giving product details, despatch programs etc.
Marketing office and electrical department handles customer complaints if any to

ensure prompt redressal of complaint and ensure customer satisfaction.
All statutory and regulatory requirements related to the product and its intended use is
determined.
Amendments to the contract are carried out in cases of additional order, deletion of
order, delay in despatch, etc. These amendments are checked and approved by the HOD
Marketing & HOD (Electrical) at their respective areas.
In case of DRI, Marketing office convenes a review meeting every month and the
proceedings are recorded. This covers all the orders/contracts, customer complaints, if any, and
effectiveness of Quality System in Marketing Division. A copy of the review so recorded is
marked to the Management Representative and Top Management for any discussion in the
Management Review.
In case of any contingency the organization proactively interacts with the customer.
Marketing department mostly communicates with the customer. Communication is through
mail, telephone or letter.
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Procedure No TSI/CRW/01 and TSI/ELC/38 exists and followed for customer related
processes
8.2.2 Determining the requirements of products and services :
a. The requirement specified by the customer for delivery & post delivery activities are
taken into consideration.
b. Sponge iron and power is standard products.
c. While manufacturing sponge iron at TSIL, and generating & export of power the statutory
& regularity requirements are followed.
Review of requirements related to the product:
In case of DRI, TSIL reviews the product requirements before finalizing a contract with the
customer for supply of sponge iron and power, with a view to ensure that:
a) Product requirements are defined and TSIL meets the committed defined requirements.
b) While defining the requirements, verbal requirements stated by the customers are
documented and confirmed before acceptance & commitment by TSIL.
Any requirements differing from those previously expressed are resolved and records of the
result of the review & action arising thereof are maintained.
In case of Power,
a) As per availability of power, TSIL sends a day ahead scheduling in alignment to annual
commitment to GRID. This also contains the details of power scheduling during the day
for every hour
b) Based on the day-ahead schedule given by TSIL, SLDC (State Load despatch Centre)
confirms for export of power quantum.
All the necessary requirements for products and services including applicable statutory &
regulatory requirements are determined. These include the requirements from the contracts,
agreements, and also as considered necessary by TSIL.
Each contract right from enquiry stage is reviewed and maintained to ensure that –
a. Requirements of the customers are adequately defined and documented

b. The delivery schedules specified for a customer are met from the production in the plant and
power generation from Power Plant.
c. Amendment to the contracts are recorded and transferred to concerned Functional Heads.
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d. Effective communication with customer is maintained by marketing office & electrical

department for giving product details, despatch programs etc.
e. Marketing office and electrical department handles customer complaints if any to ensure
prompt redressed of complaint and ensure customer satisfaction.
f. All statutory and regulatory requirements related to the product and its intended use is
determined
Amendments to the contract are carried out in cases of additional order, deletion of
order, delay in despatch, etc. These amendments are checked and approved by the HOD
Marketing & HOD (Electrical) at their respective areas.
In case of DRI, Marketing office convenes a review meeting every month and the
proceedings are recorded. This covers all the orders/contracts, customer complaints, if any, and
effectiveness of Quality System in Marketing Division. A copy of the review so recorded is
marked to the Management Representative and Top Management for any discussion in the
Management Review.
8.2.3 Review of the requirements of products and services :
It is ensured that TSIL has capability & resources to meet the requirements for products
and services offered to the customers. A review is conducted to understand the necessary
requirements such as those specified or implied by customer, applicable rules and regulations,
statutory and regulatory requirements before acceptance of contract or order. Any
requirements differing from those previously defined are resolved.
If any requirements for products & services are changed then the relevant document is
amended and relevant persons are made aware.
Documented information is retained as applicable on the results of review or any new

requirements for the products and service.
8.3 Design and Development of Products and services :
TSIL is not doing any design of the product. The product is manufactured as per laid down
standard process and requirements of the customer. Hence this clause is not applicable to the
organization.
8.4 Control of externally provided processes, products and services :
ISO 9001:2015 (Clause – 8.4.1, 8.4.2 & 8.4.3 – covered under clause 8.4)
Externally provided processes, products and services for TSIL are as follows, but not limited to:
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a. Exclusive technical staff with which TSIL has an agreement;
b. External providers providing services to TSIL - Transporters, Housekeeping staff, AMC

provided for maintenance of equipments etc.
c. Software houses who undertake design and development of computer software which is
intended to be used in the TSIL activities affecting quality of products.
It is ensured that externally provided processes, products and services conform to the
requirements and do not adversely affect TSIL ability to consistently deliver conforming products
and services. This is achieved through initial evaluation as per the applicable criteria and the
periodical verification or other activities to ensure that they meet necessary requirements
including applicable statutory and regulatory requirements. In evaluating the type and extent of
control over the external providers, the level and complexity of the work assigned and its impact
on the quality of final service is taken into account.
The external providers shall be provided with access to the relevant rules/procedures of TSIL
services with clear guidance. The requirements for the products, processes and services
outsourced including verification & monitoring activities are clearly communicated to the
external providers through work orders/ Purchase Order.
Before assigning any work to an external provider it is ensured that any restriction on the use
of external providers is complied with.
Effective control on suppliers is exercised through Procedure No. TSI/PUR/03 which does
vendor rating based on past performance of the supplier.
Purchase order specifies the requirement of product / service with detailed specifications.
Vendors are selected through the vendor evaluation process for sending enquires. Order
contains details of item, quality, cost, delivery/completion period & other details as applicable.
Information on the product/service to be procured is available in the computerized system
(specification as confirmed by user). All materials are linked to relevant commodity group &
related vendors are linked to the commodity group. Purchasing information with respect to
qualification of personnel is specified by the user department for activities like outsourcing etc.
whenever applicable.
Material specification is checked and approved by COO(SB) during the item code creation to
ensure adequacy of the specification. Procedure reference TSI/PUR/05.
Receipt of items in the organization’s premises is inspected as per the specifications /

technical parameters given in the purchase order. Any non-conformity detected, is reported for
taking necessary action as per procedure for controlling non conforming products.
SIGNATURE & DATE

All items purchased and used in the manufacturing are inspected and tested for quality
against the specification on receipt at the organization, and accepted only on meeting the
specification.
Where specified in the Purchase Order, verification of the purchased product is carried
out at the supplier’s premises as per the agreed arrangements.
Where specified in the contract the customer or his representative can verify the product
at Tata Sponge Iron Limited.
Items purchased as general spares are verified in Stores as per procedure TSI/PUR/nn.
Procedure reference: TSI/PUR/01 – 05, TSI/HPD/06. TSI/INP/01
Documented information on the above is retained.
8.5 Production and service provision :
8.5.1 Control of production and service provision :
TSIL has planned and carried out production and service provision under control condition as
appropriate in respect of the following:
a) The availability of information that describes the characteristic of product.
b) The availability of standard operational control procedures as necessary.
c) Use of suitable equipments.
d) Availability and use of monitoring and measuring equipment.
e) The implementation of monitoring and measurement.
The implementation of product release and post delivery activities
All services are provided under controlled conditions using the relevant documented process
flowcharts, the applicable rules & criteria, procedures, instructions and statutory/regulatory
requirements which are available to TSIL personnel.
The products and services are monitored and measured at appropriate stages and
validated where applicable as per the acceptance criteria before the release of the product
and service. Records (Documented information is retained) are retained to indicate the
authorities responsible for release of product or evidence of service.
During every stage of production the result is documented.
SIGNATURE & DATE

Point (F) of this clause is not applicable to the organization as all the properties of the
product can be verified at every stage of production. The process of manufacture of sponge
iron is such that quality of product with respect to specifications can be very well checked
before its despatch to the customer. The quality is checked and a procedure exists as
Procedure No TSI/INP/03 to ensure product conformance to requirements. As there is no case
where resulting output cannot be verified before use, this clause is not applicable.
These services are provided through the use of competent personnel & suitable
infrastructure and environment.
8.5.2 Identification and traceability :
Identification is done at Raw Material Stage through Procedure No TSI/INP/01. For

product viz sponge iron, traceability of output is lost as soon as enters in continuous process
cycle and not traced at output stage.
All the products & services are identified by unique number and their traceability is maintained
8.5.3 Property belonging to customers or external providers :
This clause is not applicable to the organization as no item is provided by the customer
for producing the product. All the inputs the product is of TSIL.
8.5.4 Preservation :
Suitable method of handling and storage exist to prevent deterioration of raw materials,
items in Stores, in-process product material and finished product. Suitable storage areas are
provided to prevent deterioration pending use or delivery. Secured storage areas exist for
incoming and finished product. Appropriate methods of receipt and dispatch are maintained.
Product Quality check is carried out at appropriate intervals to detect deterioration of

product in stock. Appropriate measures are also taken to ensure preservation of the quality.
Wherever applicable, packaging and marking/identification processes are controlled to

ensure conformance to specified requirements. Identification and segregation are maintained
from the time of receipt till product reaches final destination.
Procedures are documented in TSI/HPD/11 & TSI/PCL/04.
SIGNATURE & DATE

The evidence of the production is preserved under unique identification for a specific
period.
The items produced are packed in bags or loaded in containers and properly covered
and identified.
These records and documents, including those stored on computer are protected from
unauthorized access.
8.5.5 Post-delivery activities :
Procedures are established and maintained for these activities where applicable to
meet the relevant specified, customer and statutory & regulatory requirements of products &
services.
Post-delivery activities of TSIL are as follows but not limited to:
a) Updating of any input received from the customer related to product;
b) Updating of Rules, Regulations and statutory requirements;
c) Informing the status of product is asked for by the customers; and
d) Supply of information to customers and interested parties, e.g. damages, failures.
8.5.6 Control of changes :
Changes for production or service provision are reviewed and controlled to ensure
continuing conformity with the requirements.
The relevant documented information is retained.
8.6 Release of products and services :
The service delivery processes have been established and implemented to ensure that the
final product is released only after compliance with all the applicable requirements/
specification of the products, rules and regulations and other requirements.
Authorities for release of products and services have been defined and the release takes
place only after confirming that required criteria have been met.
The specifications / standards are followed prior release of products and services.
SIGNATURE & DATE

Appropriate documented information on the release of products & services, with evidence
of conformity with the acceptance criteria along with the traceability to the authority for release
is maintained.
8.7 Control of nonconforming outputs:
Any product or service of TSIL not conforming to the requirements is identified and
controlled to prevent their unintended use or delivery. Actions are taken as per the control the
non-conforming output.
Appropriate actions are taken based upon the nature and impact of nonconformity. This
also applies to nonconforming products and services detected after delivery of products, during
or after provision of services.
TSIL has established Procedures for control and disposition of non-conforming product as
and when generated during the process of sponge iron manufacturing. These Procedures are
documented under TSI/PCL/nn and TSI/INP/nn. The established Procedures control and prevent
dispatch of non-conforming sponge iron.
For control of non-conforming product in stores and spares, the same segregated and
disposed off per the procedure TSI/HPD/17. These are reviewed and disposed off under the
responsibility and authority of HOD (Mktg). They do not affect sponge iron product quality.
In case of non-conforming sponge iron with respect to size variation and non-magnetics,
the product is identified and reviewed by HOD (QA), and exercises the authority to dispose off
after appropriate rework and blending to eliminate the detected non-conformity refer
procedure no.TSI/PCL/05. The non conforming product after rectification is checked for
conformance and then released.
The product is not released for acceptance under concession or precluded its original
intended use or application.
In case a non conformity is detected after delivery or when its use has started, action is
taken appropriately. Records of these are maintained as detailed in the procedure.
Both import as well as export of power from and to Grid through 220 KV is recorded in 220
KV substations. Non conformity w.r.to voltage, frequency is monitored & recorded in 220 KV
substations. Non conformance in quality ie. voltage and frequency is synchronized condition is
dependent with infinite bus (Orissa Power transmission network). Islanding relay protects our
system from non conforming situations through proper relay setting in P431 (islanding relay).
SIGNATURE & DATE

Any instructions from the customer are implemented before the release of certificates.
Relevant documented information is retained.
Cross Reference: TSIL procedure and respective operational procedures manuals.
i. Procedures for control and disposition of non-conforming product - TSI/PCL/nn and

TSI/INP/nn
ii. Control of non-conforming product in stores and spares - TSI/HPD/17
iii. Procedure - TSI/PCL/05
Revision History :
SIGNATURE & DATE

TITLE : Performance Evaluation EFF. DATE : 15/11/2017
9.1 Monitoring, measurement, analysis and evaluation (Title) :
ISO 14001:2015 (Clause 9.1 – Monitoring, measurement, analysis and evaluation), BS OHSAS
18001:2007 (Clause 4.5.1 – Performance monitoring and monitoring)
9.1.1 General :
Appropriate processes have been established and implemented to evaluate the

performance and effectiveness of the quality management system.
Each process has Key Result Areas / KPI (Key Performance Indicators) or objectives with
targets which are monitored, measured, analyzed and evaluated.
The process of TSIL subdivided into smaller processes as per chapter 0.3 “General”,
Annexure – I. Each of these sub-processes are monitored & controlled by the Functional Heads.
The Functional Heads during its monitoring & control takes appropriate measures to ensure
effective working of the process to achieve planned results. In case of deviation/variation the
functional head takes up the matter with the top management, In case of necessity it is also
taken up in Management Review meeting to decide on correction & corrective action
appropriately with the ultimate aim of ensuring conformity of the product.
TSIL has established procedures TSI/PCL/nn, TSI/HPD/nn and TSI/INP/nn for monitoring and
measurement of its product sponge iron starting from raw materials through in-process to
product delivery. This is achieved by performing measurements at appropriate stages and
intervals. Processes are thus controlled to ensure that sponge iron conforms to specification, test
certificate for conformity of product with respect to acceptance criteria after ensuring the
compliance to planned arrangements.
Sponge iron being a standard product enters as input raw material into electric arc
furnace or induction furnace or blast furnace at the customers end for making steel, no
customer send any representative for giving approval at the despatch point of TSIL.
However if in any contract, customer’s presence and approval is a condition, the

delivery is done with the approval and in presence of the customer or his representative.
Procedure Reference: TSI/INP/02, TSI.INP/03, TSI/INP/06
SIGNATURE & DATE

Employees of TSIL including contractor workers undergo routine medical check-up once
a year. Health records of employees are maintained by HOD (Medical) where as health records
of contractor workers are maintained by HOD (Safety). Any abnormality in health status of
employees, HOD (Medical and Health) monitors and informs the same to concerned HOD.
HOD (Safety) determines the frequency of qualitative and quantitative measurement,

checking and corrective and proactive action related to safety parameter such as LTFIR, safety
inspection, safety equipment verification etc. refer procedure no TSI/PCL/71.
TSIL has got documented Procedure TSI/PCL/81 for monitoring and measurement of the
key characteristics of environmental parameters. These measurements are done on regular basis
and the observations are recorded to monitor the performance. Based on these observations,
operation/activity is controlled to ensure conformance to the environmental objectives and
targets.
Measuring and monitoring equipment are calibrated or verified at required frequency

and records of the same are maintained. For calibration, documented procedures and
standard operational control procedures exist with respect to ISO-9001 - 2015 requirements and
procedure TSI/PCL/81 for the instrument/equipment related to environmental.
Consumption of Natural resource which include, iron ore, coal, Dolomite, water, and
issue of Lubricant oils, grease, LPG etc. are monitored by concerned department and same also
reviewed in Management Review meeting.
Waste generated from the DRI process include char, char fines, de-dusting material and
other miscellaneous material are disposed at the identified dump yard. ESP dust is utilized for
making fly ash bricks. Waste dumping activity is monitored by HOD (Civil). Waste is re-used/
recycled where ever possible.
9.1.2 Customer satisfaction :
ISO 14001:2015 (Clause 9.1.2 – Evaluation of Compliance) , BS OHSAS 18001:2007 (Clause 4.5.2 –
Evaluation of Compliance)
Marketing department of TSIL which is located at Jamshedpur and TSIL works follow up with its
customers to get the feedback. For this, representatives from marketing office visit customers
and customers in turn also make visit to TSIL office. The interaction gives the perception of
customers about TSIL product and services provided.
SIGNATURE & DATE

Communication with customers is also exercised through telephones, fax, etc. which
gives knowledge about customers requirements while their contract order is being fulfilled.
Customer perception is monitored further through the following processes

(a) Customer feedback & data on delivered product quality
(b) Compliments
(c) Reports from marketing agents etc.
Procedure no TSI/CRW/nn is followed for the purpose.
Annually Independent survey agency is engaged to ascertain customer s satisfaction

level with respect to other competitors.
Customer satisfaction is measured through customer feedback, customer perception

and complaints analysis to ensure that their needs and expectations are fulfilled.
TSIL has established a process to receive, evaluate and make decisions on complaints
and appeals.
TSIL has a documented procedure TSI/EOL/01 for periodic evaluation of compliance with
applicable legal requirements and the record of the periodic evaluation is maintained.
TSIL also evaluate the compliance with other requirements to which company subscribes
as per procedure no. TSI/EOL/01 and combined evaluation, along with legal compliance are
recorded.
9.1.3 Analysis and evaluation :
TSIL determines, collects and analyses data to assess and ensure suitability and effectiveness of
its SHEQ Management System facilitating evaluation for continual improvement. The data
generated from monitoring and measurement and other sources are included in the analysis.
The analysis of data is done for:-

a. Customer satisfaction index based on feedback from customers.
b. Conformity to product requirements.
c. Characteristics and trends of processes and products.
d. Suppliers / Vendors analysis
SIGNATURE & DATE

e. Conformity of products and services (such as rework records, approval letters and
inspection reports)
f. Performance and effectiveness of QMS
g. Effectiveness of actions taken towards risks and opportunities
h. Performance of external providers
Procedures TSI/CSI/nn, TSI/INP/nn, TSI/STT/nn and TSI/PUR/nn are implemented covering the
above.
Appropriate data and information arising from monitoring and measurement is analyzed and
evaluated.
9.2 Internal Audit :
ISO 14001:2015 (Clause 9.2 – Internal Audit), BS OHSAS 18001:2007 (Clause 4.5.5 – Internal Audit)
TSIL carries out internal audits at planned interval to determine whether the SHEQ
Management System conform to the planned arrangements as established with respect to ISO-
9001:2015, ISO 14001:2015, and BS OHSAS 18001:2007, and whether the systems along with their
policies and objectivities are effectively implemented and maintained.
For this an annual audit schedule is made taking into consideration the status and
importance of the process and the area for audit. The annual audit schedule can be suitably
modified based on results of previous audits.
The audits are carried out by trained internal auditors to ensure effective objectivity and
impartiality.
The audits are carried out by personnel independent of those having direct
responsibilities for the activity being audited.
The record of audit and their results are documented and maintained. The non-
conformance report submitted to the Management Representative/ Top Management
Appointee and to the auditee personnel responsible in the area audited. The individual
departmental/sectional head is responsible for taking timely correction/corrective action on the
deficiencies found during the audit. Follow-up audits are carried out to ensure the
implementation and effectiveness of the corrective action taken.
SIGNATURE & DATE

A documented procedure TSI/INA/01 is available for the purpose of internal audit system
which covers responsibilities and requirements for planning & conducting internal audit, audit
criteria, competence of auditors, scope, frequency, methodology of audit. Audit records are
maintained and audit results are reported at closing meeting. Audit status is discussed in
Management Review meeting.
Internal Audit is carried out annually in accordance with the relevant standards such as
ISO 9001, ISO 14001, BS OHSAS 18001as well as the statutory and regulatory requirements to find
out the effectiveness of SHEQ management system. The scope of audit covers the fundamental
processes.
The results of the internal audit are reported to the relevant management representative
and appropriate correction and corrective actions are taken including improving the
effectiveness and efficiency of internal audit process.
Relevant documented information is retained including the results of audit.
9.3 Management review :
ISO 14001:2015 (Clause 9.3 – Management Review), BS OHSAS 18001:2007 (Clause 4.6 –
Management Review)
To ensure the continuing suitability and effectiveness of the SHEQ Management systems,
Management Review is done at least once in 4 months by the Top Management comprising of
the following :
a. Managing Director (MD)
b. Management Representative/ TMA (MR/TMA)
c. Document Control In-charge (DCI)
d. Functional Heads
e. Invitees
In absence of Managing Director, MR/TMA shall conduct the Management Review Meeting and
report the continual improvement and sustenance of the system to the management.
Whenever necessary, any Officer can be invited to attend the meeting.
The agenda for the Management Review Meeting is as follows:-
SIGNATURE & DATE

The agenda points for the management review is as under:

a) Status of actions from previous management reviews;
b) Changes in:
- External and internal issues that are relevant to SHEQ management system
- The needs and expectation of interested parties including compliance obligation
- Its significant environmental aspects
- Risks and opportunities
c) Effectiveness of the actions taken to address risks and opportunities
d) Process performance and conformity of products and services
e) Performance of external providers
f) Customer satisfaction
g) the extent to which EHS objectives have been achieved
h) information on the organization’s SHEQ performance, including trends in
- non-conformities and corrective actions
- monitoring and measurement results
- fulfilment of its compliance obligations
- audit results
i) adequacy of resources
j) relevant communication from interested parties, including complaints,
k) opportunities for the continual improvement
l) results of participation and consultation among employees;
Output of MRM shall include:

a) conclusion on the continuing suitability, adequacy and effectiveness of the SHEQ
management system
b) decisions related to continual improvement opportunities
c) decisions related to any need for changes to the SHEQ management system,
including resources
d) actions if needed when SHEQ objectives have not been achieved
e) SHEQ performance trends;
SIGNATURE & DATE

f) status of incident investigations, corrective actions and preventive actions;

g) changing circumstances, including developments in legal and other requirements
related to SHEQ;
h) Recommendations for improvement; and
i) Any other point decided by Top Management.
The top management of TSIL ensures that the outputs from management reviews are
consistent with the organization’s commitment to continual improvement and includes
any decisions and actions related to possible changes to:
a) SHEQ performance;
b) SHEQ policy and objectives;
c) Resources; and
d) Other elements of the SHEQ MS.
Relevant outputs such as action plans from management review are made available for
communication and consultation through mail alerts to HODs.
Minutes of Management Review meeting is distributed to the persons/ HODs attending

the meeting for further communication and consultation.
The outputs of the management review include decisions and actions related to
improvement, resource and need for changes to SHEQ.
The results of the management review are documented and communicated to HODs as
appropriate.
Revision History :
SIGNATURE & DATE

TITLE : Improvement EFF. DATE : 15/11/2017
10.1 General :
ISO 14001:2015 (Clause 10.1 – General)
Opportunities for improvement are identified and necessary actions are implemented to
meet customer requirements and enhance customer satisfaction by improving products &
services and improving the performance of SHEQ management system.
Towards this opportunities are identified through the outputs of management review and
analysis and evaluation of the measurements of various processes.
10.2 Nonconformity and corrective action :
ISO 14001:2015 (Clause 10.2 – Nonconformity and corrective action), BS OHSAS 18001:2007
(Clause 4.5.3.2 – Nonconformity, corrective action and preventive action)
Documented procedure (TSI/INP/05) is established to define the requirements for:
a) reviewing nonconformities
b) determining the cause of nonconformities
c) evaluating the need for action to ensure that they do not recur
d) determining and implementing actions needed
e) reviewing the effectiveness of the corrective actions taken
The output of this process is taken as an input to update the risks and opportunities
determined during planning if necessary.
This is to identify possible and probable likely causes of non-conformance and take
appropriate proactive measures in advance to eliminate / reduce chance(s) of such non-
conformance(s). Proactive action helps in avoiding occurrence of any non-conformance.
Corrective action is to counter repeated occurrence of non-conformance(s). Corrective

Actions / reactive measure are taken after conducting detailed investigation and root cause
analysis of the non-conformance
Respective HODs investigate and take suitable measures to eliminate any non-
conformances in SHEQ Management system. During investigation of near miss or first aid cases
HODs of concerned departments/ function take the help of Safety Department officials.
However for any reportable incident or incident of serious nature, HOD (Safety) investigates the
incident.
SIGNATURE & DATE

TITLE : Improvement EFF. DATE : 15/11/2017
Non-Conformity or incidents are brought to the notice of the concerned HOD or HOD
(Safety) or MR/TMA by any employee or interested person.
Investigation is done in order to:

a) Determine OH&S deficiency or other factors that might be causing or contributing to the
occurrence.
b) Identify the need of corrective action and opportunity for preventive action
c) Identify the opportunity for continual improvement
The investigation is done in timely manner and the result of investigation is communicated to
concerned personnel/ authorities. Record of the investigation is maintained.
Non-conformities / incidents are analyzed to determine the root cause and appropriate
corrective action are taken to avoid recurrences of incident. Report of incident investigations is
discussed in MR meeting.
For any potential incident, suitable action is taken as appropriate with a view of continual
improvement.
Non Conformities, if any, are also recorded during Internal Audit process. Non
Conformities are corrected and Corrective & Preventive actions are taken without undue delay.
Incidents are investigated and analyzed in detail and root causes and corrective actions
are identified by a team including workers representatives/ witnesses /concerned person (s) in a
timely manner.
HOD(Safety) conducts safety observation visit to all the department/section in a pre-

scheduled programme to record the unsafe conditions/practices and the same is
communicated to concerned HODs for taking action.
TSIL has got a documented procedure TSI/CPA/01 for dealing with actual and potential
non-conformities and for appropriate correction, corrective actions respectively.
While taking corrective action following actions are taken:-
a. investigating, recording & reviewing of nonconformities ( including customer complaints),
b. determining the cause to evaluate and analyze the needs for action to ensure non-
recurrence of nonconformities
SIGNATURE & DATE

c. action needed for determining & implementing corrective action,
d. record of the results of corrective action taken,
e. Reviewing the effectiveness of corrective action taken.
Actions are initiated in advance by:
a. Determining potential non-conformities and their causes.
b. evaluating the action to prevent occurrence of problem,
c. determining & implementing the action needed.
d. recording of results of the action taken,
e. reviewing the effectiveness of the action taken.
Actions taken are recorded and reviewed the effectiveness at departmental level and in
management review meeting.
Risk assessment of hazards is carried out for any new or changed hazards or controls from
identified corrective or preventive actions, prior to its implementation.
Any change required for action in management system documentation is recorded.
10.3 Continual improvement :
TSIL continually improves the suitability, adequacy and effectiveness of the SHEQ
Management System and these are measured and reported through the daily morning
meetings.
All departments will draw SHEQ related objectives for improvements having definite
targets in specified time frame. The ideas generated for Continual Improvements is in
accordance with:
a. Customer feed back
b. SHEQ Policies
SIGNATURE & DATE

c. SHEQ performance
d. Aspect study & Risk assessment study
e. Audit Results
f. Analysis of Data
g. Incident, Investigation, Non Conformance, Corrective and Preventive Actions
h. Management Review.
SHEQ Management System programmes, its action together with resources required and
assigned responsibilities is worked out against objectives for bringing improvement.
Review of Objectives is periodically done in management Review meetings.
The results of analysis & evaluation and outputs from Management Review are considered as
input to the above.
Cross Reference : TSIL procedure manual and respective operational procedures manuals.
Revision History :
SIGNATURE & DATE

TITLE : Organisation Structure EFF. DATE : 15/11/2017

ORGANISATION STRUCTURE
MANAGING DIRECTOR
Chief Operating
Chief Financial
Officer (Sponge HoD HoD
Officer
Business)
Finance &
MR / TMA HR & IR Safety
Accounts
HoD Chief (SC & L) HoD HoD

Mecial & Health Supply Chain, RM Raw Material &
Training
Services & Logistics Logistics
HoD HoD
Marketing Purchase)
Chief
HoD
(Maintenance)
Information
Maintenance
Technology
Functions
Service
HoD HoD
Electrical
Operation
Maintenance
HoD HoD
Mechanical Captive Power
Maintenance Plant
HoD HoD
Elec. & Inst.
Quality Assurance
Maintenance
HoD HoD
Stores Civil
HoD
Environment
Management
HoD
Process Control
DCI Note : Shaded departments are under IMS.
SIGNATURE & DATE

TITLE : Organisation Structure EFF. DATE : 15/11/2017
Revision History :
SIGNATURE & DATE

TITLE : SHEQ Management System Procedures EFF. DATE : 15/11/2017
LIST OF SHEQ MANAGEMENT SYSTEM PROCEDURES
Sl. No. ACTIVITY PROCEDURE

01 Purchasing process TSI/PUR/01 to 05
02 Sourcing of Coal & Iron ore TSI/PUR/10 to 11
03 Operation of Direct Reduction plant including finished TSI/PCL/01 to 08
product circuit operation
04 Operation of power plant TSI/PCL/76
05 Maintenance of plant Mech – TSI/PCL/11 to 20
Elect. – TSI/PCL/31 to 39
E&I - TSI/PCL/51 to 58
Civ - TSI/PCL/91
06 Calibration TSI/IME/11 – Mech
TSI/IME/31 – Elec.
TSI/IME/51 – E & I
07 Inspection and testing TSI/INP/01 to 07
08 Control of production & Preservation of product TSI/HPD/01 , TSI/HPD/06,
TSI/HPD/11, TSI/HPD/16 &
TSI/HPD/17
09 Customer related process TSI/CRW/01
10 Quality Records TSI/QRE/01
11 Control of documents TSI/DCL/01
12 Control of non-conforming products TSI/INP/05
13 Incident investigation, Corrective & Preventive action TSI/CPA/01
14 Training TSI/TRG/01
15 Work Environment TSI/PCL/71
16 Aspect Impact study TSI/EMA/01
17 Environment & OHS management Plan TSI/EOP/01
18 Internal audit TSI/INA/01
19 Hazard identification & Risk assessment TSI/OHS/01
20 Legal & other requirements TSI/EOL/01
21 Communication TSI/EOC/01
22 Measuring & Monitoring of Env. parameters TSI/PCL/81
23 Waste management & natural resource cons. TSI/PCL/82
24 Computerised information system TSI/PCL/86 to 87
25 Medical & Health care TSI/MED/01
26 Analysis of data TSI/STT/01
SIGNATURE & DATE

TITLE : SHEQ Management System Procedures EFF. DATE : 15/11/2017
Revision History :
SIGNATURE & DATE

SHEQ Management System Manual-Issue No.17

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TATA SPONGE IRON LIMITED

SHEQ MANAGEMENT SYSTEM MANUAL

CHAPTER NO. : 0.0 ISSUE NO. : REV. NO. : 17:00

0.1 Management System – Preamble 00 3

0.2 Distribution list 00 2

0.3 General Information 00 5

01 Issue & Revision Record 00 1

03 Terms and Definitions 3 3 3 00 12

Context of the Organization (Title only) 04 04 04 00

Leadership (Title Only) 5.0 5.0 - 00

SIGNATURE & DATE

CHAPTER NO. : 0.0 ISSUE NO. : REV. NO. : 17:00

Planning (Title only) 06 06 00

Support (Title Only) 07 07 4.4 00

Resources 7.1(Title) 7.1 4.4.1 00

Environment for the operation of processes 7.1.4 00

Measurement Traceability 7.1.5.2 00

SIGNATURE & DATE

CHAPTER NO. : 0.0 ISSUE NO. : REV. NO. : 17:00

Competence 7.2 7.2 4.4.2 00

Awareness 7.3 7.3 00

Communication 7.4 7.4 (Title) 00

External Communication 7.4.3 00

Documented Information (Title Only) 7.5 7.5 00

Creating and updating 7.5.2 7.5.2 4.4.5 & 4.5.4 00

Control of documented information 7.5.3 (Title) 7.5.3 4.4.5 & 4.5.4 00

Operation (Title Only) 08 08 4.4 00

Operation planning and control 8.1 8.1 4.4.6 00

Emergency preparedness and response 8.2 4.4.7 00

SIGNATURE & DATE

CHAPTER NO. : 0.0 ISSUE NO. : REV. NO. : 17:00

Type and extent of control 8.4.2 00

Information for external providers 8.4.3 00

Production and service provision (Title) 8.5 00

Post delivery activities 8.5.5 00

Control of changes 8.5.6 00

Release of production and services 8.6 00

Control of non-conforming outputs (Title) 8.7 00

09 Performance Evaluation (Title Only) 09 09 4.5 00 7

SIGNATURE & DATE

CHAPTER NO. : 0.0 ISSUE NO. : REV. NO. : 17:00

Evaluation of compliance 9.1.2 4.5.2 00

Customer satisfaction 9.1.2 00

Analysis and evaluation 9.1.3 00

Internal Audit (Title Only) 9.2 9.2 00

General 9.2.1 9.2.1 4.5.5 00

Management Review 9.3 9.3 4.6 00

Management review inputs 9.3.2 00

Management Review outputs 9.3.3 9.3 4.6 00

Improvement (Title Only) 10 10 00

General 10.1 10.1 00

Non conformity and Corrective Action 10.2 (Title) 10.2 4.5.3 00

Continual Improvement 10.3 10.3 00

SIGNATURE & DATE

CHAPTER NO. : 0.0 ISSUE NO. : REV. NO. : 17:00

Mod. No. Revision / Amendment Effective Date Details of Revisions

SIGNATURE & DATE

CHAPTER NO. : 0.1 ISSUE NO. : REV. NO. : 17:00

SIGNATURE & DATE