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Bitstamp Fraud Handbook
Bitstamp Fraud Handbook
outsmarting
crypto scammers
www.bitstamp.net
“Me? A scam victim?
No way!”
...and as these figures are often underreported, the real total could be even higher.
This makes it essential to stay informed about the risk of scams and take measures to
safeguard your assets – even if you think it could never happen to you.
Have you ever started a relationship with someone you never Yes No
met in person?
Have you ever been told you’ve won a prize and been asked Yes No
for either money or personal info to claim it?
Even though the likelihood of being defrauded by
a crypto scammer is low, you should be careful
in all your crypto activities. We’ve put together
some basic safety tips to help you identify if you
are being targeted.
Romance Scam
Loneliness can lead the most rational person to Over time, you learn to trust your new “partner” Once you make the transfer, your new partner
do irrational things, such as giving crypto to a —despite never having met face-to-face. vanishes without a trace, leaving you with
“loved one” whom they’ve never even met. Then one day, there’s an emergency. Maybe a nothing but a broken heart and an empty wallet.
family member is in trouble, or your partner
Romance scams have been around for ages. has a sudden big expense or even an amazing
Typically, they start with a seemingly harmless investment opportunity. Whatever the reason,
online encounter. This new person seems to be they often ask for a large amount of crypto to
your perfect match—and before long, you’re be transferred to them—because they urgently
discussing plans for a shared future. need your help and bank transfers “take too
long”.
While it’s hard to resist the urge to help a loved one in distress, never send money or cryptocurrency to
someone you don’t know or haven’t met in person.
Recruitment Scam
A scammer may pretend to be a recruiter and Be particularly careful of recruiters who claim to
approach you with an interesting job offer. As part be from a crypto exchange and ask that you open
of their “onboarding process” they may ask you to an account as part of the recruitment process.
send them some crypto to pay for your training. If Serious recruiters will never ask you to share your
this is a crypto-specific job, they may also ask you account information or login credentials and, most
to share your screen to show that you know your importantly, will never ask for payment as part of
way around a crypto exchange. their recruitment process.
If you’ve shared crypto exchange login credentials with anyone you don’t know personally, reset your password immediately,
enable two-factor authentication (2FA) and inform your exchange (if you use Bitstamp, email support@bitstamp.net). Some crypto
exchanges will notify you of suspicious logins. At Bitstamp, this email will include a “Freeze” button, which will instantly (but
temporarily) disable your login, withdrawals, trading and credit card purchases.
Investment Scam Giveaway Scam
An investment scam is similar to a recruitment A giveaway scam tries to lure you in with a
scam, but where the scammer plays the role of giveaway or a prize. You may receive an email
an investment manager. They typically claim to or a message on social media informing you
have made successful crypto investments and are that you’re the lucky winner of either crypto
setting up a once-in-a-lifetime opportunity that or NFTs. To receive it, all you have to do is
will make you more money. They may also claim to make a payment from your crypto wallet as
be willing to share insider knowledge. a verification step. It’s not uncommon for
scammers to use trusted brand names to create
However, you’ll need to pay an upfront fee to start an illusion of legitimacy.
working with them, either for you to gain access
to their group (Telegram, Discord, or other), or for But a legitimate giveaway is unlikely to ask you
a few hours of consulting work. Once you’ve paid for any payment. And if you haven’t entered any
that fee, the scammer disappears, along with your giveaways, it’s unlikely to be legitimate.
assets.
For both investment and giveaway scams, scammers entice their victims with an offer that’s too good to be true. By capitalizing on our fear
of missing out (FOMO), they make it hard to walk away from the chance to make a lot of money or to get an attractive prize. Remember
that crypto transactions are irreversible - so before making any transfers, be sure you completely trust the other party.
Crypto Fraudsters
Crypto fraudsters normally capitalize on peoples’ FOMO as well as the complexity and allure of crypto.
Here are three examples:
Fraudsters build up hype on social media The fraudsters start by reaching out to crypto Fraudsters create ads or websites for an
platforms to promote their tokens and users on social media platforms, looking exchange selling crypto at a price that’s
attract as many retail investors as possible. for help moving a large amount of crypto lower than the market rate. Once you’ve
Their aim is to pump up the price of the to another wallet or even cashing it out. In created an account, you may be tempted to
token, sell all their tokens for a big profit, and exchange for your help with fees, they offer invest increasing amounts, often with the
disappear, leaving investors with a worthless you a reward. Once you’ve deposited crypto assurance of an extraordinary return on your
asset. to cover their transfer fees, a bot sweeps your investment. When you try to withdraw your
tokens into another wallet, and you lose your funds, you find you’re unable to do so, or that
crypto. the exchange has disappeared entirely.
You can familiarize yourself with how crypto works through trusted resources like the Bitstamp Learn Center: you’ll find it at www.bitstamp.net/learn.
It’s full of straightforward articles, videos and how-to guides that will help you get up to speed on all things crypto. And when you invest funds, you
should always use an exchange that’s rated highly for security, transparency and compliance.
Scammers often exploit the digital and The more people that are aware of possible
borderless nature of online transactions to crypto scams, the safer everyone will be, as
evade law enforcement, and many scams we can work together to avoid becoming
make it very difficult or even impossible to targets.
retrieve your funds once you realize you’ve
been defrauded. This is why it is important to spread the
word and encourage others to stay vigilant.
To avoid losing out, only make transactions Please share this handbook with your
with exchanges and people you trust friends and family.
completely. If you suspect you’ve been
the victim of a crypto scam, notify local
law enforcement as soon as possible and
immediately contact your crypto exchange
support team to have your account frozen.
How Bitstamp keeps
customers safe
Part of what makes us the #1-rated centralized Visit Bitstamp.net to register your account now.
crypto exchange* is that we prioritize protecting
you and your assets. We perform strict KYC (Know
Your Customer) and AML (Anti-Money Laundering)
checks to protect you and keep scammers away
from our exchange. Your crypto is always yours—
we keep it separate from our own assets, so it’s al-
ways available for you to fully withdraw your own
funds. We also encourage all our customers to ac-
tivate two-factor authentication (2FA) to protect
their accounts and funds. If you think you’ve been
the victim of a scam, report it immediately to sup-
port@bitstamp.net or call us on +44 20 3868 9628
(UK), +1 800 712 5702 (US) or +352 20 88 10 96
(other countries).
* As rated by the CCData Exchange Benchmark April 2023, the industry standard for ranking risk in the digital asset exchange sector.
www.bitstamp.net
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