QUESTIONNAIRE

Dear Respondent,

I, Jelvin Joy, BBA of Don Bosco College Thrissur, is approaching you to

collect information on the topic People’s preference in using PhonePe as
an online payment method.

Name-

Age-

Gender-

1. Frequency of using online payment.

a) Monthly

b) Weekly

c) Occasionally

d) Don’t use online payment method

2. Preference in using PhonePe as an online payment method.

a) Agree

b) Neutral

c) Disagree

3. Reason for preferring PhonePe as an online payment option.

a) Secure

b) Convenience

c) Accessibility
 d) Don’t prefer

4. Have you faced any kind of problems in PhonePe.

a) Too many procedures

b) Frequent sever maintenance

c) Others

d) None

5. Acceptance of PhonePe in all stores.

a) Agree

b) Neutral

c) Disagree

6. Linking your bank account to PhonePe is difficult.

a) Agree

b) Neutral

c) Disagree

7. Offers in which you are interested that are provided by PhonePe

a) Cash backs

b) Scratch cards

c) Festive offers

d) None
8. Demonetization did increase the use of PhonePe.

a) Agree

b) Neutral

c) Disagree

9. Digital economy improved general acceptance of PhonePe.

a) Agree

b) Neutral

c) Disagree

10. Corruption level has reduced by the introduction of digital economy.

a) Agree

b) Neutral

c) Disagree

11. The business organizations were able to render more services with the
introduction of PhonePe.

a) Agree

b) Neutral

c) Disagree

12. Digital currency is ideal for daily use.

a) Agree

b) Neutral

c) Disagree
13. Rate the performance of the application.

a) Good

b) Average

c) Poor

14. Have you ever lost your money using PhonePe.

a) Yes

b) No

c) Not sure

15. You came to know about PhonePe.

a) Friends

b) Family

c) Social Media

d) None

16. Suggestions that you would like to imply on PhonePe.

a) Speed

b) Increase Security

c) None

d) Others
17. Acceptance of this payment method in India.

a) Agree

b) Neutral

c) Disagree

18. Faced any fraudulent activities while using PhonePe.

a) Agree

b) Neutral

c) Disagree

19. Factors influencing customers to use PhonePe.

a) Brand status

b) Services

c) Security

d) None

20. Will Suggest PhonePe to others.

a) Agree

b) Neutral

c) Disagree
 BIBLIOGRAPHY

BOOKS

 Don Tapscot – Promise and Peril in the Age of networked

Intelligence, US. McGraw-Hill Inc. 1995
 Dezan Shira and Associates – “Growth of Digital Payment system
in India” , 2017
 Trebor Scholz – The internet as playground and factory, New
York, Routledge, 2012
JOURNALS

 Bansi Patel and Urvi Amin – Plastic money: Roadmay Towards

Cash Less Society, 2012
 Gupta and Arora - Quick payment using mobile device binding,
2015.

WEBSITES

 https://www.androidcentral.com/its-2019-and-phonepe-way-worse-
it-should-be
 https://www.cnet.com/how-to/things-you-should-know-about-the-
new-phonepe-app/
 http://www.techopedia.com
 https://www.google.com/amp/s/yourstory.com/2019/11/phonepe-
user-experience-exclusive-india-fintech/amp
 https://www.economictimes.com