Ravi Pratap Singh

Contact No: -9971232226, +918800387108

Email: rvsingh29@gmail.com

PROFILE SUMMARY

 Over 10 years of experience as an IT professional in Software Industry. Seeking an opportunity to leverage

my diverse skills and experience in product development, support and operations.
 Experience in AWS cloud and handled two cloud migration projects, from On-Prem to AWS cloud.
 Having over 8 years of experience in Active Batch and worked in different roles including Active Batch
administration, development, and support for three different US based clients.
 Working as a team lead for 3 years in a team of 16 members at offshore.
 Keen interest in application and production support.
 Worked as support person in RPA project using UiPath.
 Experience as developer and support person in Cetera SFTP site management using GoAnywhere MFT tool.
 An effective communicator with excellent interpersonal, analytical and client servicing skills.

WORK SUMMERY

Incedo Technology Solution Ltd. Gurgaon:

Client: Cetera Financial Group, California, US.

Project: Active Batch Team for Cetera Financial Group - February 2020 – Till Now

 Cloud Migration: Worked closely with cloud team and migrated the Active batch and GoAnywhere MFT
application from On-Prem to AWS cloud.
 Managing the ActiveBatch (An Automation tool) environment and architecture.
 Work closely with On-Shore clients and app teams to on the requests and daily issues.
 Working as Active Batch administrator and infrastructure support person.
 Creation and maintenance of the Cetera SFTP sites using GoAnywhere tool.
 Creation of Active Batch plan, jobs, and schedule and take care of the job failures, incidents, and user request
for different application teams.
 Represent the Team in CAB calls for project deployment from non-Prod to Prod environment using change
management.
 Resolve the functionality issue of Active Batch tool.
 Taking care of various maintenance and infrastructure activities for Active Batch servers along with NOC and
DB team.
 Take care of the change management and Incident management activities.
 Provide efficient solutions to app teams to reduce the daily failures.

UST Global, Trivandrum:

Client: IBC Healthcare, US
Project: IBC AHA Active Batch Development, From February 2019 – February 2020

 Creation of processes for automated data transmission using the Active Batch job scheduling tool.
 Work with clients for requirement gathering to create the jobs in Active Batch.
 Incident and change management using the Service now tool.
 Post implementation support of newly created jobs.
 Resolving the job failure issues and providing resolution to dependent teams.

NTT Data Pvt. Ltd, Gurgaon:

Client: SEI Investments Company (SEI), Pennsylvania, US

Project 1: CTS Production Support Project, From July 2013 – Till February 2019

 Managing team of 14 people to deliver the output as per client requirement and schedule. Interacting with
the client and BAs on daily basis to gather requirement, resolve the query and production issues.
 Having experience in creation of automated processes using job scheduling tool Active Batch.
 Providing post implementation production support and enhancement support to all prod running jobs in
Active Batch.
 Experience and knowledge in Mainframe technologies (CA-7 scheduler) and VM ware Server management.
 Experience in resolving critical time bound issues and providing RCA for the high severity incidents.
 Attending the weekly client meetings with client and onshore management to discuss the various issues of
team.
 Proficient in Incident management and change management w.r.t. production support and user support.
 Experience in handling tickets via BMC Magic tool and Jira tool for incident and work request.
 Experience in SQL Server 2005/2008.
 Working experience on load management and job scheduling tool active batch.
 Working in highly monitored area under camera. Mobile and other electronics devices are not allowed inside
secure area to protect the client data.
 Maintaining the CMMI level 5 document of the entire project for the internal and external audit purpose.
 Fully responsible for the attending and representing the project in the external and internal audits.

Project 2: ConOps Robotics Infra Support, From April 2016 –February 2019

 Worked as Infrastructure engineer in a RPA project and provided the application and infrastructure support
using UiPath automation tool.
 Involved in configuration of applications and deployment of bots in the production after signoff from
development team.
 Connecting the Robots from server to Orchestrator and creating the required assets.
 Involved in business demo of the newly deployed bots in prod beta environment.
 Responsible to perform the test run.
 Maintaining the configuration files required by bot.
 Involved in handling daily failures during the production run of the bots and debugging them.
 Doing Adhoc changes in the code to resolve the failures in offshore timings.
 Troubleshooting of error arising due to change in the application and fix them with help of development
team.
 Responsible for configuring the servers and application installation to run the bots.
  Attending weekly client meetings.
 Monthly Patching of servers using Heat tool.
 Configuration Vulnerability Management using the Nessus tool.
 Maintaining the production credentials using the Thycotic tool and update them on monthly basis.
 Change management using the service now tool.

Tool Used

 Active Batch V 9.0, 10, 11 and 12 job schedulers

 GoAnywhere MFT tool fort SFTP/FTP file movement.
 Mainframe CA-7 Job Scheduler/ Batch Scheduling.
 Core FTP, WinSCP and File Zila for FTP/SFTP management
 CyberArk, VMware, and Citrix for server access.
 SQL and Oracle for database.
 BMC Magic, Jira and Service Now tool for Incident and change management.
 Nessus and Heat for Infrastructure Management
 RPA using UiPath and Orchestrator
 Thycotic

\
Value addition to Project
 Migration of automated process from task manager to active batch tool.
 Automated restart of CA services on different production and UAT servers.
 Creation of Automated process for decryption of files in Adhoc requests by client saving 2 hours of
manual effort on daily basis.

Educational Qualifications

Qualification College/Board Year Aggregate (%)

Bachelor in Technology SRM University, Chennai 2012 87.10
Intermediate (10+2) Kisan Intermediate collage, Jaunpur 2008 67.2
High School (10th) St. Patrick High School, Jaunpur 2004 84.6

Personal Details

Languages Known : English, Hindi

Sex : Male
Date of Birth : 25 Dec 1990
Address : 37, Dalupur, Jaunpur, Uttar Ptadesh