RESUME

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NAME: Akshat
ADDRESS: 48/1 vaishali sec3 A ghaziabad
201010
EMAIL: akshatsachdeva272@gmail.com

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TELEPHONE: 8950705962

Educa on

10th Cbse - Shri Baba Masthnath Public Scholl

2018

12th CBSE - USM Publich School New Delhi

2020

B Pharma Shri Baba Masthnath University - Rohtak

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Gradua on Bpharma - Baba Masthnath University Rohtak

Career Overview

Custmer Care
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Amazon Devlopement Centre India - Lucknow
Execu ve • conducMng customer saMsfacMon surveys to understand what
Feb 2023 To June 2023 areas of the company's services need improvements
• • catering to customer phone calls and diverMng the call to the
relevant department for a more advanced form of query
resoluMon
• • curaMng streamlined email and social media communicaMon
mediums for o ers, updates and much more
• • dealing with customer issues and churning out an easy-to-follow
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soluMon
• • managing payment and delivery of customer orders
• • helping customers choose the right product for their
requirements
• and budget
Custmer Care Tech Mahindra ( ipkart Voice Process) - Noida
Execu ve • conducMng customer saMsfacMon surveys to understand what
July 2023 To March areas of the company's services need improvements
2024 • • catering to customer phone calls and diverMng the call to the
relevant department for a more advanced form of query
 resoluMon
• • curaMng streamlined email and social media communicaMon
mediums for o ers, updates and much more
• • dealing with customer issues and churning out an easy-to-follow
soluMon
• • managing payment and delivery of customer orders
• • helping customers choose the right product for their
requirements
• and budget

Skills

• Good analy cal and planning skills.

• Good Accuracy and a en on to details.
• Excellent problem analysis.
• Excellent judgement according to the situa on.
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