RICO

VILLANUEVA
CUSTOMER SERVICE
REPRESENTATIVE

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

09693159236

vrico651@gmail.com 2022 - 2023

29 - T Mc Arthur Blvd Cebu City

Handling customer complaints

SKILLS Answering customer questions
Document knowledge as solution articles
empathy
Processing orders & returns
problem-solving and
communication Troubleshoot problems and drive resolutions
Active Listening
Attention to detail
conflict resolution
effective communication
empathy

EDUCATION LANGUAGE
SECONDARY SCHOOL English
CEBU EASTERN COLLEGE Filipino

2020 - 2021