Chapter 1

COMPANY’S PROFILE

1.Introduction:

Shadowfax is an on-demand hyperlocal delivery platform provider. It is committed to helping

retailers concentrate on their main line of business by contracting out last-mile delivery work.
Serving Indian clients, the business effectively accomplishes this through tracking orders,
analyzing delivery data in depth, and gaining access to consumer insights. Customers can
quickly track their orders by inputting the AWB number into an easily accessible tracking
system at tracker.shadowfax.in.

Shadowfax - How it Works?

The company's platform offers tech-enabled one-stop delivery services for e-commerce,
restaurants, FMCG, pharmacy companies, and online and offline retailers, along with
empowering businesses with cutting-edge technology in terms of logistics and access to a
reliable delivery network to make fast and efficient delivery possible.

Within a short period, Shadowfax has become one of India’s largest last-mile delivery
platforms with more than 1.5 lakhs transacting delivery partner networks. The last-mile
logistics network that Shadowfax offers is tech-enabled and emerges as a one-stop delivery
solution. The unique app of Shadowfax helps with effortless delivery of food, grocery,
pharmacy, and e-commerce products for businesses and individuals, thereby delighting the
customers for real.
With its feature-rich technology and an unmatched network, Shadowfax benefits the brands
as well as the riders, making swifter deliveries possible.

Advantages for the Brands:

• Shadowfax makes customized deliveries possible

• With an in-demand rider network, Shadowfax promises to meet the fluctuating business
requirements

• Home delivery of products across multiple categories

Advantages for the Riders:

• Shadowfax extends flexibility of rides

• With a single app that the riders need to handle, they can make the most of a day

Shadowfax boasts faster payouts and unlimited opportunities to earn for the riders

Shadowfax – Industry:

The analysis from Mordor Intelligence indicates that there will be significant development in
the courier, express, and parcel (CEP) sector in India. It is projected to grow from its
valuation of 8.58 billion USD in 2024 to 15.93 billion USD by 2030 at a strong CAGR
of10.87%.

According to the report, this development can be attributed to the growing e-commerce
sector, changing consumer preferences, and technological advancements. According to
Mordor Intelligence, these elements will play a crucial role in determining how the Indian
CEP market develops over the next few years and will boost the sector's productivity and
level of competition.

Shadowfax - Founders and Team:

Shadowfax was initially founded by IIT-Delhi alumni Abhishek Bansal and Vaibhav
Khandelwal in April 2015, after which they were joined by two more IIT Delhi alumni,
Gaurav Jaithliya and Praharsh Chandra.
[Abhishek Bansal (Co-Founder and CEO), Vaibhav Khandelwal (Co-Founder and CTO), Co-
Founder of Shadowfax]

Abhishek Bansal:

Abhishek Bansal is the Co-Founder and CEO of Shadowfax. He graduated from IIT Delhi
with a BTech in Production and Industrial Engineering. After working for Hay Group for
around 2 years as a Business Analyst and an Associate Consultant, Bansal co-founded
Shadowfax, where he still serves as the Co-Founder and CEO.

Vaibhav Khandelwal:

Vaibhav Khandelwal is the Co-Founder and CTO of Shadowfax. He was also a student at IIT
Delhi, where he completed his BTech in Electrical, Electronics, and Communication
Engineering. Starting as a Research Intern at Adobe, Khandelwal served as a System Two
Advisor, LP, at Research Analyst. However, he left the job within a year of joining and
eventually decided to co-found Shadowfax with Bansal.
[Gaurav Jaithliya (Co-Founder and Chief of Business Strategy), Praharsh Chandra (Co-
Founder and Chief Business Officer), Co-Founder of Shadowfax]

Gaurav Jaithliya:

Gaurav Jaithliya is the Co-Founder and Chief of Business Strategy of Shadowfax. He was
also a student of IIT Delhi, from where he completed his Dual Degree in Mathematics and
Computing. GulfTalent was the first company that Gaurav joined, after which he joined
Shadowfax as a Co-founder and the Chief of Business Strategy and he is still serving the role.

Praharsh Chandra:

Praharsh Chandra is a Co-Founder and the Chief Business Officer at Shadowfax. Praharsh
Chandra was a Mechanical Engineering student who completed his BTech degree from the
IIT Delhi, much like the other co-founders, and then interned at HUL. After interning for
around 3 months, Chandra joined A.T. Kearney. He worked with the company for around 2
years as a Business Analyst and a Senior Business Analyst, eventually leaving it and co-
founding ShadowFax.

Shadowfax claims to be working with 1,001-5,000 employees.

Shadowfax - Mission and Vision:

The company's mission on its website states, "Build thfastest and most reliable logistics
network by empowering a million microentrepreneurs through technology to deliver
anything, anywhere."

The company's vision on its website states, "Enabling commerce by empowering lives for
everyone, everywhere."

Shadowfax – Services:

Shadowfax provides below services:

Shadowfax Hyperlocal:
Shadowfax Ecommerce:

Shadowfax Quick Commerce:

Shadowfax – Growth:

Some of the major growth milestones of Shadowfax are:

• It has 30 lakh verified riders as of February 2024.

• The company has 1.5 lakhs monthly transacting delivery partners as of February 2024.

• It delivers 15 lakhs+ orders daily as of February 2024.

• It has a presence in over 2500 cities as of February 2024.

• It is delivering to 15,000+ pincodes as of February 2024.

Shadowfax – Acquisitions:

Shadowfax has acquired two companies to date. The company acquired NuvoExon on
October 31, 2017, a specialized logistics services provider that specializes in handling reverse
flow issues in the Indian e-commerce industry. On November 9, 2015, Shadowfax further
broadened its range of offerings when it acquired Pickingo, an on-demand B2B hyperlocal
delivery service provider.

Shadowfax - Awards and Recognitions:

Ever since Shadowfax came into being, the company has grabbed awards and recognitions
every now and then. Here is a list of the prominent awards and recognitions garnered by
Shadowfax:

• The company has been declared the best Third logistics company at the India Retail, E-
commerce, and D2C Summit 2023.

• The company has won Operational Excellence Awards by ONDC's Elevate Awards 2023.

• The company was awarded the Silver award for Outstanding Performance in the COVID
Focussed Community Support at the 4th CSR Health Impact Awards, 2020 COVID Edition.

• Shadowfax was declared the winner in the category of Innovation in Transport Tech at the
10th Aegis Graham Bell Awards, 2020.

• The company was recognized as the winner of Excellence in Innovation by ET at its Now
Stars of the Industry Awards, 2019.

• Shadowfax was also conferred upon the title of winners of Disruptive Startup logistics of
the Year at the 9th Inflection Conference & Awards, 2019.

• Amazon awarded Shadowfax, at the Excellence Super Star Award in 2019, as the winner of
Best Emerging Service Partner.

• Shadowfax also boasts of being the winner in Providing last-mile delivery services at the
Flipkart Last Mile Agency Award of 2019.

• Shadowfax was also recognised at the Mahindra Transport Excellence Awards, 2019, as the
winner of Dream Chasers for Driving Positive Change.
• The company was also a part of Forbes 30 under 30, listed by Forbes in 2019.

• Shadowfax won Best use of Technology in Contact Center (Logistics) in the 2nd Annual
CX Excellence Awards 2023.

Shadowfax – Competitors:

The top competitors in ShadowFax's competitive set are:

• Delhivery.

• Ecom Express.

• Rivigo.

• Xpressbees.

• Ekart.

• DHL.

• FedEx.

Shadowfax - Future Plans:

Bansal stated that Shadowfax, which is now profitable, is aggressively looking for additional
prospects. Within the next 24 months, the company hopes to list on Indian stock exchanges,
which would be a major accomplishment in its goal of expanding through strategic
acquisitions.

Shadowfax plans to use the recently raised funding to grow its middle-mile network over the
next 18 months. Their objective is to improve delivery services to include all 20,000 Indian
pin codes. This growth strategy demonstrates Shadowfax's resolve to become a major force in
the logistics industry by demonstrating its dedication to providing effective logistics solutions
over a larger region.