Paul

+62 888888888 · ananda.paul@gmail.com

Jakarta 17145

OPERATIONS MANAGER
A results-oriented Operations Manager with experience in media management and leadership roles.
Expertise in leading teams to improve performance, customer loyalty, and forging partnerships with internal
and external partners. Specializes in helping companies launch new media services and products.

SKILLS
P&L Management Financial reporting Team leadership
Strategic planning Negotiations Communication
Client relationships Business development Operations management

EXPERIENCE
RSUD Jakarta Jan 2022 - Present
Operations Manager
Achieving growth of 120% in two years and improved employee retention.

Accomplishments:
Researched market trends to find prime advertising opportunities in healthcare platforms, boosting
patient base by 15%
Encouraged cohesion among departments, including reception, billing, and clinic roles, to boost
overall operating efficiency by 12%
Coordinated with HR department to recommend new-hire training that reduced instances by 42%

Optik Takada Dec 2016 - Dec 2021

Junior Operation Manager
Achieving growth of 500% in five years.

Accomplishments:
Acted as point of contact for software customers, assisting with investigations and troubleshooting
Drafted and adjusted product plans for clients, and spent a minimum of 3 hours instructing each client
in how to set up software for intended use
Implemented ticketing system for clients' technical issues, and handled top-tier issues, remedying
issues within 24 hours
Collaborated with cross-functional teams, including C-Level, accounts, and marketing to
understand product lifecycles, budgetary concerns, client feedback, and ongoing goals

EDUCATION
Universitas Terbuka
Bachelor of Management