CLIENT INFORMATION

BUSINESS INFORMATION
Information Required Response
1.
Official Name of Company
2.
Official Office Address
3.
Key Contact Name
4.
Key Contact Phone Number
5.
Key Contact Email Address
6.
Industry
7.
Physical Locations and Addresses
8. Company Website, Public IPs, and Social Media
Handles
9.
Company Products and Services + Company Profile
10. Company Strategy and Approach to the Market
(Business Model Canvas)
11. Company Organogram, Departments, Units, and
Number of Staff
12. Business Processes and Standard Operating
Procedures/Processes (SOPs) - Documentation
13.
Critical Partners/Suppliers (Interswitch, NIBSS, etc.)

14.
Business Licenses (PSP, PTSP, etc.)

15.
Types and number of Clients
 TECHNICAL INFORMATION
Information Required Response
1. Number of Computers (Laptops, Desktops, Printers,
etc.)
2.
Physical and Virtual Servers
3. Business Applications (Core Banking, ERP, CRM,
HR, Intranet, etc.)
4. Cloud Infrastructure and Applications (IaaS, SaaS,
PaaS)
5. Directory Application and Version (Active Directory,
Jump Cloud, etc.)
6.
Email System
7.
Antivirus and Security Applications
8. Network Infrastructure (Routers, Switches, and
Firewalls)
9.
Primary and Secondary Data Centers
10.
Payment Applications and Platforms

11. Application Development Tools and Platforms

12.
Request, Incident, and Ticket Management System
13.
Documents and Records Management System
14.
Backup and Replication System
15.
Physical Access Controls and CCTV Coverage