Understanding my bill

1 Account details 6 Customer alerts

Your account details
1 This includes your Synergy account Any important alerts or useful
Account number 000 111 222
Invoice number 1000762313 number, which you’ll need to keep product and service messages are
ABN: 58 673 830 106
Date of issue 11 April 2024 handy if you contact us, as well included in the middle of the bill.
Account period 01 Nov 2022 - 30 Dec 2022
(60 days) as the invoice number to help us
Your account summary identify which bill you’re discussing. 7 Usage graph
The usage graph compares your
3
Opening balance 2 Customer details consumption across different billing
Mr S Sample $123.00 This is the name and mailing address periods, and is a great way to see
2
123 Sample Street details of the Synergy account how you’re tracking. If your bill has
Sampletown WA 1234 New charges holder. You’ll need to use this name been estimated by Western Power,
4
Due 02 May $322.25 exactly as it appears on your bill we’ll let you know here and ‘This bill’
when signing up for My Account. in the graph will change to white.
Total
5
Electricity Account $445.25 3 Opening balance 8 Average cost

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Tax Invoice The opening balance details any
credit amount, outstanding or
Need help with your bill? Visit synergy.net.au/help overdue amounts you may have on
your account. A darker coloured box
Your average daily cost includes your
consumption and any other charges
such as the daily Western Power
supply charge and GST.

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means you have an overdue amount
How much energy that requires urgent attention. 9 My Account
have you used:
For more detailed suburb or
4 This bill

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Last year 722 household comparisons, sign up for
The total of any new charges, or log in to My Account and
Last bill 1204
adjustments and consumption for complete your household profile.
6 7 This bill 820 this billing period will be displayed
kWh

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0 600 800 1000 1200 1400 here. The breakdown is also detailed 10 Payment options
under the ‘This bill’ section of your bill.
Your average daily usage
Your average daily cost
13.0159 units
$5.12 per day
The payment slip features all the
8 ways you can pay, including the
Data is from the same or similar
billing period last year. To see how
5 Total convenient Direct Debit option.
your usage compares with your
suburb, similar sized homes, or to The total includes any credits or
9 access popular energy saving tips,
outstanding amounts you may have,
visit synergy.net.au/myaccount
11 Payment number
plus any new charges. If your total
You’ll need your payment number to
includes an opening balance of
make payments using BPAY, to set
Payment options outstanding and overdue amounts,
10 up BPAY View, or to make a payment
Direct Debit* BPAY®/BPAY View*
this will affect when the different
The set and forget way to pay. Biller Code: 2600
11 by Credit or Debit Card – so keep
Visit synergy.net.au/directdebit Reference: 234 567 8910 Payment number 234 567 8910 amounts are due. We’ll break this
Contact your bank or financial institution
this handy!
Credit/Debit Card* to make this payment from your cheque,
savings debit or transaction account. down in more detail underneath
Online: synergy.net.au/payments Due 02 May 2024 $445.25
Phone: 1300 650 900 Centrepay
Eligible residential customers can use
the total, so you know what needs
Post Billpay * Centrepay to make voluntary, regular
deductions from their Centrelink payments.
to be paid first.
Pay in person at any post office.
Visit humanservices.gov.au/centrepay and
register using Synergy reference 555 015 042 S.

26082345678910
26082345678910
Mail
Send your cheque payable to Synergy
Mr S Sample with this payment slip to GPO Box U1913
Account number: 000 111 222 Perth WA 6845. *Fees may apply.

<000044525> <000260> <000002345678910> >

Understanding my bill
12 Account Summary 17 Important Information
This section features the details of This section details further
12 How we’ve calculated your bill your previous bill and any payments important information relating to
Account Summary or adjustments made since. If you your Synergy account, including how
Last bill $508.47 have a bill reversal, your reversed to request a payment extension, and
Payments $0.00 charges will be included in this line the Western Power fault line in the
Adjustments $185.47cr item. This section determines the case of an emergency.
Credits $200.00cr
opening balance from the front
Opening balance $123.00
of your bill. The total amount will 18 How to contact us
13 Adjustments always match the amount displayed
We’re always here to help, and this
Reversed bill Reversed bill on the front of the bill.
Reversed Invoice number Date of Issue amount (excl GST) GST Reversal reason details how to contact us if and
100076312 11 April 2024 $164.19cr $21.28cr Bill adjustment when you need to.
13 Adjustments
This section details the amount that
14 Credits Unit of Unit
Units measure price cents Amount has been reversed on your bill and
the reason why. If multiple bills have

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*WA Government Household Electricity Credit Offset $200.00cr
been reversed, these will be listed
Plus GST @ 10.00% $0.00 here. This is provided for
Total $200.00cr
your reference.

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15 Your energy supply details
14 Credits
Supply address: 123 Sample St, Sampletown WA 1234 This section displays credits that
NMI: 80013583158
have been applied to your electricity
Next scheduled read date: 11 June 2024
account. If there is overdue debt

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Your usage summary for meter number 012A23456 on your account, the credit will be
Previous Current Units Units
applied to this amount first.
meter meter imported exported
16 Supply period: 08 Feb 2024 - 10 Apr 2024 reading reading (kWh) (kWh)
15 Energy supply details

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Residential Anytime consumption
17 Important information
Need more time to pay?
If you’re on holidays or just a little short this month,
we can help. Visit synergy.net.au/extension
Moving home?
Start, close or transfer your connection online.
Visit synergy.net.au/moving
Concessions
Concession card holders may be eligible
to receive a rebate on their residential
electricity bill. For more information,
visit synergy.net.au/concessions
If your account has been estimated
If you wish to find out how or why it was
estimated, or if you would like to request
a meter reading, call us on 13 13 53.
1403 2223 820.000
Here you’ll find your supply address
and the NMI, which is the number
for your connection point. The next
scheduled read date is when
Western Power will read your meter.
If you’re a self-reader, this is the date
for you to supply your reading details
to Western Power.
18
Customer Charter
For information on our products and services,
and our obligations under the Customer
Service Code, visit synergy.net.au/charter
We’re here to help 16 Supply period
Complaints
synergy.net.au
The supply period is the date your
At Synergy, we’re here to help. If you have a
complaint, please call 1800 208 987 to speak with
13 13 53
meter was last read by Western
our Customer Service Representative. If they’re
unable to resolve your complaint, our Complaints
TTY Service 13 36 77 Power or if you’re a self reader,
Team may be able to help. If your complaint
remains unresolved, you can contact the Energy
Interpreter Service 13 14 50 up to the current read date.
and Water Ombudsman on 1800 754 004.
Faults
Call the Western Power 24hr emergency
line on 13 13 51.
Understanding my bill
19 This bill
This will include bill charges for the
19 This bill supply period. If there are any other
charges, concessions, rebates or
20 Home Plan (A1) tariff
21 Unit of Unit discounts, these are also shown here.
Bill period: 08 Feb 2024 - 10 Apr 2024 Units measure price cents Amount
Residential Anytime consumption 820.0000 kWh 28.0109 $229.69

22 Supply charge 63 days 100.4182 $63.26

20 Energy product
This is the Synergy energy product
Plus GST @ 10.00% $29.30
you’re currently on and the rate
Total $322.25
by which we calculate your
new charges.
*GST free

If you’re having problems paying your account, assistance is available. Please contact us before the due date.
A $6.15 fee may apply for additional reminder notices sent regarding overdue payment of this account.
21 Charge period
This is your billing period and
includes all charges, concessions,

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rebates or discounts since your
last bill.

22 Supply charge

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This is the cost Western Power
charges to supply the electricity you
buy from Synergy to your supply
address. This is charged on a daily

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basis, whether you use electricity on
that day or not.

Important information
Need more time to pay?
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If you’re on holidays or just a little short this month,
we can help. Visit synergy.net.au/extension
Moving home?
Customer Charter
For information on our products and services,
and our obligations under the Customer
Service Code, visit synergy.net.au/charter
We’re here to help
Start, close or transfer your connection online. Complaints
Visit synergy.net.au/moving At Synergy,
If you have we’re here to please
a complaint, help. If you
call have a synergy.net.au
Concessions complaint,
1800 please
208 987. call 1800
If you’re not208 987ed
satisfi towith
speak with
the
Concession card holders may be eligible our Customer
resolution, youService Representative.
may contact the Energy If they’re
and
13 13 53
to receive a rebate on their residential unable Ombudsman
Water to resolve youroncomplaint,
1800 754our Complaints
004.
Team may be able to help. If your complaint TTY Service 13 36 77
electricity bill. For more information,
visit synergy.net.au/concessions Faults
remains unresolved, you can contact the Energy
Call the Western Power 24hr emergency Interpreter Service 13 14 50
and Water Ombudsman on 1800 754 004.
If your account has been estimated line on 13 13 51.
If you wish to find out how or why it was Faults
estimated, or if you would like to request Call the Western Power 24hr emergency
a meter reading, call us on 13 13 53. line on 13 13 51.

The information and rates contained in this flyer are for general information and illustrative purposes only.
SYNGVP0048-RESI-Bills-Explainer-NC-2024
Please refer to your Synergy bill for your specific account information. Rates included are accurate as at May 2024.