SUPPORT

SOLUTIONS

ZENOTECH
COMPUTERS
company profile
02

CONTENT
OUTLINE
Who we are | Mission Statement
Services: Network | Software | Managed IT
Products & Brands
Team Structure
Referee
Contact us
 We support your business success
with comprehensive managed IT
WHO WE ARE services, including expertise in onsite
support, end-user assistance, data
center management, and network
solutions.

03
 MISSION
STATEMENT
Provide our customers with the next generation
of productivity gains and excellent customer
experience service.

04
SUPPORT & SERVICE
We offer a full range of support services, meeting the needs of our clients across the
structure of their entire organization. Our comprehensive range of services is relevant
for clients across a large number of markets. We deal with major corporate clients, Oil
companies, Government Sectors, private sectors and various multinationals.

NETWORK SOLUTION
► If you're thinking to setup new network or change in existing Windows network, we
can help you determine what to buy and what you
can expect and what impact it will make. Let us choose and install the software you
need and set up your new computers. We'll work with your people to show them how to
become productive with the new tools.

► If you're struggling to get your computers to communicate with each other, to share
files or to share printers, we can probably help. We
specialize in networking with Windows networks. We can also help you set up and
secure a wireless network, firewall, VPN installation.
Our networking partners are Cisco, 3Com, D-link, Linksys. HP & Juniper.

05
SUPPORT & SERVICE
SOFTWARE DEVELOPMENT
Sometimes, off the shelf applications cannot meet all of your needs. If this is your
situation, ZenoTech Computers will gladly custom design a
solution for you. If you need a relational database management system, a custom
front-end, or another utility, ZenoTech Computers will
create it quickly and easily. We will even enhance existing programs for you!

MANAGED IT
We will manage your system and infrastructure so you can concentrate on your
business core. With this service, it’s like having an IT department
in your company for a monthly cost of a single employee. Our expertise in IT
management assures increase in operations productivity.

♦ Diagnostics: We offer services to ensure peak performance and help you to detect
the cause of any problems you are having with your equipment.

06
 SUPPORT & SERVICE
♦ On Going Maintenance: upon request we will structure an ongoing maintenance
program for any hardware installed from different contractors. We further provide
emergency services to minimize hardware downtime with our fast responsive service. All
calls are returned within 24 hours and our qualified staff is available on call.

♦ Carry-in-repair services: We accept carry in repair items at our workshop

representing a cross section of brand manufacturers.

♦ Out-call repair service: We carry out on site repair for both hardware and
software problems at client premises.

♦ Equipment Return Shipment: When equipment needs to be returned to the

manufacturer for repair, we can arrange for the shipment whether the equipment is in
or out of warranty.

07
 PRODUCTS & BRANDS
At ZenoTech Computers you will find a wide range of products that suites your needs.
The products we sell are obtained from certified distributors handling diverse
manufactures. Some of the
manufactures that we are in partner are: Intel, Hewlett Packard (HP), Transcend,
Samsung, Sony, Asus, APC, Tripplite, Lenovo, Microsoft, Kaspersky, QuickBooks, TP•Link,
Epson, Acer among others.

08
 OUR SERVICE EXPECTATION

Q1 Q2 Q3 Q4
Call/SMS/Email Creation of Diagnosis / Quick
Service Desk ticket & Repair or Non- Resolution
Technician Repair
Dispatch

09
WHERE ARE WE LOCATED?

ADDRESS MOBILE E-MAIL

Sales:
Felix Mandl Road, Tel: 0719 350 857
sales@zenotechcomputers.com
Bamburi, Next to Naivas 0776 766 003
Service Desk:
Supermarket - Mombasa Service Desk: 0776 766 003
support@zenotechcomputers.com

10
CLIENTS

Lipton Tea - Limuru

Liquid Intelligent Technologies - Nairobi

Thomson Reuters - Nairobi Corteva Agriscience - Eldoret

11
CLIENTS

Komaza - Kilifi Yehu Microfinace

- Nyali
Medina Palm - Watamu

Vipingo Ridge | Kilifi 12 Wartsila Kipevu Plant | Kenya

 ZENOTECH
COMPUTERS
SUPPORT TEAM
PAUL OLOO EDITH GITHUI
COO | Operations Director Service Desk Coordinator

MPOKI CHENGELELA MARK NJOROGE DENNIS SAYIA

SD Manager - Tanzania Service Delivery Manager - Nairobi Service Delivery Manager - Kisumu

13
THANK YOU FOR
YOUR TIME!
LETS ENGAGE, PLEASE
CONTACT US AT 0719 350 857 OR
INFO@ZENOTECHCOMPUTERS.COM