Bombax Logistics Pvt Ltd

Internal & External Issues

Doc ID: BLPL-IMS-4.1
Issue Date: 14-04-2023
Version: 1.0
Latest Date: 14-04-2023

Document Classification: Internal

Version: 1.0
Dated: 14 April 2023
Document Owner: CEO

Authorization
Prepared By Reviewed By Approved By
Name Date Name Date Name Date
Mr. Muhammad 14-04-2023 Mr. Mufaddal 14-04- Mr. Feryuz Patel 14-04-2023
Ally Indorewala 2023

Revision History

Version Date Revision Author Summary of changes

1.0 14-04-2023 NA Document Creation
 Bombax Logistics Pvt Ltd

S. No. Issue Category Effect Control Responsibility

1 Finance and Internal Business performance Budgeting process and Top
Budgeting & Project Deliverables Monitoring of financial management
reports
2 Employee Internal Poor performance and Performance review Accounts
competency Dissatisfied customer Learning and Manager
Development
3 Communication Internal Not communicating the Regular performance Managements
company’s objective meeting.
and its performance to
all the workers is a
threat.
4 Process are not Internal Not following company Periodic project Managements
being followed by policies and procedure review meetings are
staff and contractual conducted to ensure
agreement the compliance to the
processes
5 Statutory, External Not adhering to Legal compliance Top
regulatory and regulations is a legal regularly monitors the management
other obligation issue which may lead to compliance
fines / penalties
6 Poor or no External External Interaction with Sales team respond to All Bombax Staff
Communications customers/public external queries as
impacts the company's and when required
image and therefore it and needed
demands review of the
content well in prior
before it is
communicated.
7 Not upgrading External Not achieving business Continual up- Technical team
technology as per goals gradation of our
business need and policies, procedure
change in market and business
environment application

8 External Service External Not following up SLA Monitoring of external Technical team
Provider service provider on
regular basis
9 Vehicle Internal Delay in Delivery Regular Servicing and Technical team
maintenance Services Check-up of Vehicles
10 Competition External Other courier service Provide best services Top
companies can affect and delivery as Management
the market in same compare to other
Location Courier Companies
11 Fuel prices External Fluctuations in fuel Deliver one and more Bombax Staff
prices can impact the courier packages at
operating costs of same location on
courier service same time

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 Bombax Logistics Pvt Ltd

12 Customer service Internal Customer not satisfied Providing excellent Top

with your services customer service Management
13 Reputation Internal Verbal Communication Maintaining a positive All Bombax Staff
management with Customers and reputation and brand
Visitors is not good image is important
which affect the
company feedback

14 Security threats External Leakage of Confidential Provide Highly security Top

data and Documents, and Protected Delivery Management
Decrease the customer services
Confidence
15 Weather conditions External Delay in delivery and Protect the parcels Delivery Staff
some paper/ and out for delivery
Documents chances to with normal weather
wet conditions
16 Limited IT Internal Insufficient hardware, Provider proper Top
infrastructure and software, and network resource with all Management
resources capabilities can hinder employees including
the company's ability to hardware and
deliver effective IT software.
solutions and services.
17 Data security Internal Inadequate security Identify the risk & All Employees
vulnerabilities and measures can expose Vulnerabilities before
risks the company and its starting the projects.
clients to data
breaches, loss of
sensitive information,
and damage to
reputation.
18 Increased External The growing Develop and maintain Top
cybersecurity sophistication of cyber a comprehensive set Management
threats and data threats and the of security policies,
breaches potential for data procedures, and
breaches can guidelines tailored to
significantly impact the your organization's
company's reputation specific needs.
and trustworthiness.
19 Rapidly evolving External Constant Regularly monitor All
technology advancements in industry trends, Employees/CISO
landscape technology can pose emerging
challenges in keeping technologies, and
up with new trends, advancements
tools, and platforms. relevant to your
business domain.

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