Date : 21 Feb.

2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 1/273
MANUAL Rev : 06

(CONFIDENTIAL)

It is not to be reproduced, copied, lent or disclosed, in whole or in part to

 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 2/273
MANUAL Rev : 06

ABOUT THE ORGANIZATION

GPK Marine Management Services Group FZ-LLC recognizes its responsibility as a provider of quality
services.
GPK Marine Management Services Group FZ-LLC has developed and documented a Quality & Safety
Management System. The quality system complies with the international standard ISO 9001:2015, Quality
& Safety Management Systems Requirements and the International Safety Management Code.
The purpose of this manual is to provide comprehensive evidence to all customers, suppliers and
employees of what specific controls are implemented to ensure service quality.
This manual also governs the creation of quality related documents. It will be revised, as necessary, to
reflect the quality system currently in use. It is issued on a controlled copy basis to all internal functions
affected by the quality system and on an uncontrolled copy basis to customers and suppliers. It may be
issued to customers on a controlled copy basis upon customer request.
This manual specifies the Q & SMS & Safety Management code requirements to ensure a customer
focused process approach is employed and continual improvement of our service is achieved.
This manual is divided into 3 sections namely:
The Integrated Manual
Forms
Procedures
GPK Marine Management Services Group FZ-LLC is hereafter refereed as GPKMMS.

1.0 SCOPE
The scope of certification of the Q & SMS at GPK Marine Management Services Group FZ-LLC is:

MANAGEMENT CONSULTANCIES, SHIP RENTING INTERMEDIATE AND SHIP MANAGEMENT &

OPERATION
This constitutes the official scope of registration to ISO 9001:2015 Q & SMS. This manual and the Q & SMS
it describes are applicable to all activities managed by the Company and to all areas of its operations. Should
the nature of business change significantly, steps will be taken to redefine the official scope of registrations.
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 3/273
MANUAL Rev : 06

ISO 9001 Reference Reason for Exclusion

7.1.5.2 Control of monitoring GPK does not use any monitoring and measuring
measuring tools that require formal calibration.

8.3 Design and development services GPK does not indulge in any design activity.

THE SCOPE OF THE Q & SMS IS DETAILED IN 4.3

The Company Main Branch Office full style is as follows:

Name: GPK Marine Management Services Group FZ-LLC
Address: Unit T1-8F-4, RAKEZ Amenity Center, Al Hamra Industrial Zone-FZ,
Ras Al Khaimah, United Arab Emirates Tel:
Tel: +971-7-2437497
Fax: +971-7-2279393
Email: info@gpkmms.com
Web: www.gpkmms.com
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 4/273
MANUAL Rev : 06

RECORD OF CHANGES
Doc No Section Affected Page Revision Date Rev No.

GPKQM New Manual All 01.02.15 00

GPKQM Amendments All 13.07.17 01

Integrate 9K +
GPKQM All 01.12.17 02
SMS

GPKQM Amendments All 02.13.18 03

All pages adjusted.

Pg. 29,54,58,76,90-
GPKQM Amendments 09.12.18 04
96,103,114,117,141,143,153,1
61,183,198,240
All pages adjusted, updated &
incorporate reference
numbers.
Pg. 3, 1.0 Scope: 8.3 Process
Exclusion, Branch Office
Details
Pg. 4 Record of Changes
updated.
Pg. 6, 1.1 Table of Content &
Cross Reference updated.
GPKQM Amendments Pg. 14, 4.1 Company 01.01.20 05
Organization Charts updated.
Pg. 15, Crew Set Up updated.
Pg. 17, 4.3 Scope of Q & SMS
updated.
Sec. 5.2 pg. 33-49 Policies
changed COO & Signatory.
Pg. 55-65 Add. Functions &
Responsibilities updated.
Pg. 71-97 Add. Function &
Responsibilities updated.
Address Revision,
GPKQM Pg. 3, 21.02.23 06
Additional Flag States 194 Flag State ISM Inspections
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 5/273
MANUAL Rev : 06

CONFIRMATION OF READING THIS MANUAL

DESIGNATION /
DATE NAME SIGNATURE
RANK
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 6/273
MANUAL Rev : 06

1.1 Table of Contents & Cross Reference

Section Sub Description 9001 ISM
Section Claus Claus
1.0 Scope NA -
1
1.1 Table of Contents and Cross Reference NA -
2.1 Normative References 2.1 -
2 2.2 Foreword - -
3 3.1 Concepts Principles (Terms) and definitions 3 1
4.0 Context of the organization 4.1 -
4.1 Understanding the organization and its context 4.1 -
Understanding the needs and expectations of
4.2 4.2 -
Interested parties
4.3 Scope of the Q & SMS 4.3 -
4.4 Q & SMS and its P rocesses

4 4.4.1 Business Process

4.4.2 Marketing Process
4.4 4.4 -
4.4.3 Contract Review Process
4.4.4 Research Related Process
4.4.5 Purchase Process
5.1 Leadership and commitment 5.1 -
5.1.1 General 5.1.1 -
5.1.2 Customer focus 5.1.2 -
5.2 Policies 5.2 2
5.2.1 Establishing the QHSE Policy 5.2.1 -
5.2.2 Communicating the QHSE Policy 5.2.2 -
5.3 Organizational Roles responsibilities and
Authorities
5.3.1 Shore Side Department Functions, Duties &
Responsibilities
5.3.2 QHSE Department including Security
5.3.3 Operation including Technical Department
5 5.3 5.3.4 Account Department (Procurement, Contract, 5.3 3, 4, 5
Payroll)
5.3.5 Human Resource Department (Recruitment,
Compensation/Benefits & Training)
5.3.6 Administration Department
5.3.7 Chief Executive Officer (CEO)
5.3.8 Chief Operating Officer (COO)
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 7/273
MANUAL Rev : 06

5.3.9 Fleet / Operations Manager

5.3.10 Other Operation Department / Operation
Assistant
5.3.11 Technical Manager
5.3.12 Technical Superintendent
5.3.13 Procurement
5.3.14 QHSE Manager
5.3.15 Designated Person Ashore (DPA)
5.3.16 Company Security Officer (CSO)
5.3.17 Human Resources (HR) Manager
5.3.18 Other HR Department Personnel / Crew
Coordinator
5.3.19 I. T Information Technology
5.3.20 Account / Commercial Manager
5.3.21 Other Account / Commercial Department
Personnel
5.3.22 Administration Manager
5.3.23 Other Admin Department Personnel
5.3.24 Safety Assistants / HSE Supervisors
5.3.25 Manning the vessel
5.3.26 Shipboard Responsibilities & Authorities
5.3.27 Master
5.3.28 Chief Officer
5.3.29 Second Officer
5.3.30 Chief Engineer
5.3.31 Second Engineer
5.3.32 Third Engineer
5.3.33 Doctor / HSEO
5.3.34 Ratings
5.3.35 Able Bodied Seaman (A/B)
5.3.36 Ordinary Seaman (O/S)
5.3.37 Oiler
6.0 Planning 6.1 -
6.1 Actions to address risks and opportunities 6.1 -

6 6.2 Quality Objectives and planning to achieve them 6.2 -

6.3 Planning of changes 6.3 -
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 8/273
MANUAL Rev : 06

7.1 Resources 7.1 6

7.1.1 General 7.1.1 -
7.1.2 People

7.1.2.2 Familiarization and Training

7.1.2.3 Training the Master
7.1.2.4 Training the Chief Engineer
7.1.2.5 Training the Chief Officer / Second Officer
7.1.2.6 Remaining Officers Under Consideration for
7.1.2 7.1.2 -
Promotion

7.1.2.8 Officers Reporting Date/Leave/Availability

7.1.2.10 Appraisal Reports

7.1.2.11 Restoring of Company Personnel
7.1.2.12 Shore Recruitment and Training
7.1.3 Infrastructure 7.1.3 -
7 7.1.4 Environment for Operation of processes
7.1.4.1 Internal Communication
7.1.4 7.1.4 -
7.1.4.2 Working and Command Language
7.1.4.3 Work Schedule Onboard
7.1.5 Measurement & Traceability 7.1.5 -
7.1.6 Organizational knowledge 7.1.6 -
7.2 Competence 7.2 -
7.3 Awareness 7.3 -
7.4 Consultation, participation and communication 7.4 -
7.5 Documented Information 7.5 11
7.5.1 General 7.5.1 -
7.5.2 Creating and updating 7.5.2 -
7.5.3 Control of documented information
7.5.3.1 Files Maintained by the Company
7.5.3.2 Publications / Reference Material
7.5.3 7.5.3 -
7.5.3.3 Checking Validity of Vessel Documentation
7.5.3.4 Control of QSMS Documentation
7.5.3.5 Removing Obsolete Documents
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 9/273
MANUAL Rev : 06

7.5.3.6 Files Maintained by the Company

7.5.3.7 Vessel Leaving Company Fleet
7.5.3.8 Transmission and Filing of Forms and Files
7.5.2 Creating and updating 7.5.2 -
7.5.3 Control of documented information 7.5.3 -
8.1 Operational Planning and control
8.1.1 Navigation Operation
8.1.2 Laws and Regulations
8.1.3 Documentation, Study and Review
8.1.4 Master Authority and Responsibility
8.1.5 Succession of Command
8.1.6 Master and Deck Officers Navigation
Responsibilities
8.1.7 Safe Navigation
8.1.8 Collision Avoidance
8.1.9 Calling the Master
8.1.10 Delegating Authority
8.1.11 Navigation Policy and Standing Orders
8.1.12 Master Night Order Book
8.1.13 Use of Established Sea Lanes
8.1 8.1.14 Watch standing 8.1 8, 10

8.1.15 Lookouts
8.1.16 Helmsman
8.1.17 Radar and ECDIS
8.1.18 AIS
8.1.19 Voyage Data Recorded (VDR)
8.1.20 Nautical Publications
8.1.21 Speed Consideration
8.1.22 Pilotage
8.1.23 Navigation Records and Ship Workbooks
8.1.24 Bridge Organization
8.1.25 Bridge Team Management
8.1.26 Navigation under Pilotage
8.1.27 Passage Plan and Monitoring Passage
8.1.28 Officers on the Watch (OOW)
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 10/273
MANUAL Rev : 06

8.1.29 Crossing the Ocean

8.1.30 Publications
8.1.31 Radio Navigation Aids / Warning
8.1.32 Engine Room Organization
8.1.33 Display of Manoeuvring Information of the
Vessel
8.1.34 Health, Safety, Environmental Reporting
8.1.35 SOPEP and VRP Manual
8.1.36 Sewage
8.1.37 Ballast Discharge at Sea
8.1.38 Air Pollution
8.1.39 Noise
8.1.40 Dangerous Goods in Bulk
8.1.41 Energy Conservation and Energy Consumption
8.1.42 Recycling and Waste Minimization
8.2 Requirements of products and services 8.2 -
8.2.1 Customer communication 8.2 -
Determining requirements of products and
8.2.2 8.2 -
services
Review of requirements for products and
8.2.3 8.2 -
services
Changes to the requirements of products and
8.2.4 8.2 -
services
8.4 Control of externally provided processes 8.4 -
8.4.1 General 8.4.1 -
8.4.2 Type and extent of control 8.4.2 -
8.4.3 Information for external providers 8.4.3 -
8.5 Production and service provision 8.5 -
8.5.1 Control of production and service provision

8.5.1.2 PMS
8.5.1.3 Defect Reporting
8.5.1 8.5.1 10
8.5.1.4 Vessel Inspection with Personnel
8.5.1.5 Shore Repairs
8.5.1.6 Inspections
8.5.1.7 Systems Inspection
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 11/273
MANUAL Rev : 06

8.5.1.8 Vessel Inspection by Members External to

the Company
8.5.2 Identification and traceability 8.5.2 -
Property belonging to customers or external
8.5.3 8.5.3 -
providers
8.5.4 Preservation 8.5.4 -
8.5.5 Post-delivery activities 8.5.5 -
8.5.6 Control of changes 8.5.6 -
8.6 Release of product and services 8.6 -
8.7 Control of non-conforming outputs 8.7 -
8.8 Emergency preparedness
8.8.1 Drill / Table Drills

8.8.3 Vessel Procedure to Activate ERP

8.8.4 Method of Communications
8.8.5 Office ERP Activation Flow Charts
8.8.6 Office Response Team Duties
8.8.7 Onsite Tam
8.8.8 Media Management
8.8.9 Collection Documents After the Incident
8.8.10 Emergency Organization
8.8 8.8.11 Command Centre 8.5.5 8
8.8.12 Emergency Squad
8.8.13 Support Squad / First Aid Provision Squad
8.8.14 Technical Engineering Team
8.8.15 Special Duties
8.8.16 Personnel on Watch
8.8.17 Communication Onboard
8.8.18 Emergency Procedures
8.8.19 Changes in Personnel
8.8.20 Emergency Response Team
8.8.21 Emergency Organization in Port
8.8.22 Constancy Planning / Evidence Collection

9.1 Monitoring, measurement, analysis and evaluation 9.1 -

9
9.1.1 General 9.1.1 -
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 12/273
MANUAL Rev : 06

9.1.2 Customer Satisfaction Analysis & Evaluation 9.1.2 -

9.1.3 Evaluation of compliance - 9
9.1.4 Analysis and evaluation 9.1.3 -
9.2 Internal Audit
9.2.1 Internal Audit ISM and ISO Standard Guidelines
9.2.2 Principles
9.2.3 Scope
9.2.4 Competence of Auditor
9.2.5 Selection of Auditor
9.2 9.2.6 Scheduling 9.2 12, 14
9.2.7 Audit Preparation and Planning
9.2.8 Preparation
9.2.9 Company Form for Internal Audit
9.2.10 Opening / Closing Meeting
9.2.11 Planning
9.2.12 Reporting of Internal ISO / SMS Audit
9.3 Management review / Safety Committee Meeting 9.3 -
9.3.1 General 9.3.1 -
9.3.2 Management review inputs 9.3.2 15, 13
9.3.3 Management review outputs 9.3.3 -
10.1 General 10.1 -
10.2 Non-Conformities & Corrective Action
10.2.1 The Fundamental of Near Miss and Non-
conformity
10.2.2 Use of Factual Evidence

10.2.3 Corrective Action Request

10 10.2 10.2 -
10.2.4 Purpose of Corrective Actions Request

10.2.5 The Fundamentals of a Corrective Actions

10.2.6 Filing the Internal Audit Form

10.2.7 Close out of Systems

10.3 Continual Improvement 10.3 -
11 Certification & Periodical verification 13
12 Interim Certification 14
13 Verification 15
 Date : 21 Feb. 2023
QUALITY AND SAFETY Prep : QHSE
MANAGEMENT SYSTEM Appr : COO
Page : 13/273
MANUAL Rev : 06

14 Forms of Certificates 16
15. Trading

15 15.2 Cargo Operations and Wordings - -

15.3 Company and Charterer Interest
15.4 P & I Matters
16 16. Insurance
16.1 Claims - -
16.2 Claims / Onboard Documentations

2.1 NORMATIVE REFERENCE

2.2 FORWARD
This Q & SMS is based on ISO 9001:2015 & International Safety Management Code.
3.1 CONCEPT PRINCIPLES (TERMS) & DEFINITIONS
For the purpose of this Q & SMS the below terms and their definitions are to be referred.
GPK GPK Marine Management Services Group FZ-LLC
Audit An audit is a systematic evidence gathering process. Audits must be
independent, and evidence must be evaluated objectively to determine
how well audit criteria are being met. There are three types of audits:
first-party, second-party, and third-party. First-party audits are internal
audits while second and third-party audits are external audits.
Audit criteria Audit criteria are used as a reference point and include policies,
requirements, and other forms of documented information. They are
compared against audit evidence to determine how well they are being
met. Audit evidence is used to determine how well policies are being
implemented and how well requirements are being followed.
Audit evidence Audit evidence includes records, factual statements, and other verifiable
information that is related to the audit criteria being used. Audit criteria
include policies, requirements, and other documented information.
Audit findings Audit findings result from a process that evaluates audit evidence and
compares it against audit criteria. Audit findings can show that audit
criteria are being met (conformity) or that they are not being met
(nonconformity). They can also identify best practices or improvement
opportunities.