Service Standard for the Request for Fire Incident Certificate (Non Indigent)

Service Name: Request for Fire Incident Certificate

Office or Division: Intelligence and Investigation Unit

Classification: Simple

Type of Transaction: G2C / G2B / G2G

Who May Avail: Fire Victims (Non-Indigent Clients)

CHECKLIST OF REQUIREMENTS: WHERE TO SECURE

REQUIREMENTS FOR FIRE INCIDENT
CERTIFICATE (Gov’t Requisite / Loss Claims)
1. Letter Request 1. Applicant/Requesting Party
2. Barangay Certification 2. Barangay Hall
 Processing Fees to be Person
Client Steps Agency Action
Time Paid Responsible
1. All client/s who intends to request for 1. Designated Records Management 5-10 mins. None Records
Fire Incident Certificate must proceed to Officer (RMO)/IIS clerk will ask the Management
the Intelligence and Investigation Unit client to log-in at Visitor’s logbook Officer
Office to signify intention in claiming and determines client concern. (RMO)/IIS
FIC. Receives the Letter of Request for Clerk
issuance of Fire Incident Certificate
(FIC).

2. The Records Management Officer 5 mins None Records

(RMO)/IIS Clerk will verify
Management Officer
jurisdiction of fire incident and
(RMO)/IIS Clerk
identifies the purpose of the issuance
of Fire Incident Certificate(FIC).

1.1 Upon verification and

identification of purpose, RMO Records
issues a copy of the checklist of 5 mins None Management Officer
requirements* to client/s for (RMO)/IIS Clerk
the issuance of Fire Incident
Certificate.

*Letter Request from the Requesting Party and

Barangay Certification
 2. The Client/s shall bring the 3. For fire incidents within jurisdiction P

documentary requirements. of COFD, RMO verifies the documents Records

Management Officer
P

and advises the client to proceed to 1

Window 1 – FSES ODFM for the 5 mins. None (RMO)/IIS Clerk

payment of fees.

3. The Client/s shall pay fee for FIC. 4. Collects payment and issues OR.
Advises client/s to proceed to IIS office
for the issuance of FIC. 5-10 mins. Php 350.00 CRO/CA

4. The Client/s shall proceed to IIS office 5. The Records Management Officer Records
with the documentary requirements and (RMO) will verify OR and documents. Management
present Official Receipt (OR) of payment. Upon verification, FIC is prepared for 10-20 mins. None Officer
signature and issuance. (RMO)/IIS
Clerk
5.1 RMO informs client that the FIC is Records
ready for release and inform the need to Management
present Government ID to claim 1 min. None Officer
document. (RMO)/IIS
Clerk
 5. The Client/s presents any 6. The Records Management Officer 3 mins. None
government issued ID to claim the FIC. (RMO) will collect and photocopy the
government issued ID; record and Records
include the photocopied ID in the record Management
of the request for filing. Officer
(RMO)/IIS
6. The Client/s shall receive the Fire 7. The Records Management Officer
Clerk
Incident Certificate. (RMO) will release the Fire Incident 1 min. None
Certificate to the client.

TOTAL:
One (1) Day Php 350.00
Service Standard for the Request for Fire Incident Certificate (Indigent)

Service Name: Request for Fire Incident Certificate

Office or Division: Intelligence and Investigation Unit

Classification: Simple

Type of Transaction: G2C / G2B / G2G

Who May Avail: Fire Victims (Indigent Clients)

CHECKLIST OF REQUIREMENTS: WHERE TO SECURE

REQUIREMENTS FOR FIRE INCIDENT
CERTIFICATE (Gov’t Requisite / Loss Claims/ Financial
Assistance)
1. Letter Request* 1. Applicant/Requesting Party
2. Certificate of Indigency 2. Barangay Hall/CSWD
 Processing Fees to be Person
Client Steps Agency Action
Time Paid Responsible
1. All client/s who intends to request for 1. Designated Records Management None Records
Fire Incident Certificate must proceed to Officer (RMO)/IIS clerk will ask the Management
the Intelligence and Investigation Unit client to log-in at Visitor’s logbook Officer
Office to signify intention in claiming and determines client concern. 5-10 mins (RMO)/IIS
FIC. Receives the Letter of Request for Clerk
issuance of Fire Incident Certificate
(FIC).

2. The Records Management Officer None Records

(RMO)/IIS Clerk will verify
5 mins Management Officer
jurisdiction of fire incident and
(RMO)/IIS Clerk
identifies the purpose of the issuance
of Fire Incident Certificate(FIC).

2.1 Upon verification and

identification of purpose, RMO Records
issues a copy of the checklist of None Management Officer
requirements* to client/s for the (RMO)/IIS Clerk
5 mins
issuance of Fire Incident
Certificate.
*Letter Request from the Requesting Party and
Certificate of Indigency from CSWD/Barangay Hall
 2. The Client/s shall bring the 3. RMO will verify data of the Fire P

documentary requirements. Incident in records and will check Records

documentary requirements. 1

Management Officer
5 mins. (RMO)/IIS Clerk
None
nNNonon

3.1 Upon verification of data and Records

requirements, FIC is prepared for Management
signature and issuance. 10-20 mins. 1

Officer
(RMO)/IIS
None
Clerk
nNNonon

3.2 RMO informs client that the FIC is Records

ready for release and inform the need to Management
present Government ID to claim 1 min. 1

Officer
document. (RMO)/IIS
None
Clerk
nNNonon
 3. The Client/s presents any 4. The Records Management Officer 3 mins. None
government issued ID to claim the FIC. (RMO) will collect and photocopy the
government issued ID; record and Records
include the photocopied ID in the record Management
of the request for filing. Officer
(RMO)/IIS
4. The Client/s shall receive the Fire 5. The Records Management Officer
Clerk
Incident Certificate. (RMO) will release the Fire Incident 1 min. None
Certificate to the client.

TOTAL:
One (1) Day NONE