BARRIERS TO

COMMUNICATION
QUIZ & CASE STUDY
QUIZ
QUESTIONS

1. Which of these is the external sounds present in the channels of communication?

a) Noise

b) Semantic problems

c) Cultural barriers

d) Over communication

1. A communication ————– is anything that prevents us from receiving and understanding the messages
that other use to convey their information, ideas and thoughts.

(a) Language
(b) Barriers
(c) Skills
(d) Messages
3. __________ are problems arising from expression.

a) Cultural barriers

b) Semantic problems

c) Wrong assumptions

d) Selecting perception

4. Both encoding and decoding of message are influenced by our emotions.

a) True

b) False

5. When is the communication process complete?

a) When the sender transmits the message

b) When the message enters the channel

c) When the message leaves the channel

d) When the receiver understands the message.

6. Conciseness of message refers to:

a. Crispness

b. Comprehensiveness

c. Specificity

d. Brevity

7. All of the following are examples of verbal communication EXCEPT: a. Email b. symbols c.
Telephone calls d. Text messaging

8. ----------- means the position in which you hold your body when standing or sitting. a.
Gestures b. Postures c. Paralanguage d. Proxemics
9. ADVANTAGES OF WRITTEN COMMUNICATION OVER SPOKEN
COMMUNICATION?

10. Communication is a ___________ a.one way process b.Two way process c.Three way
process. d.four way process
CASE STUDY
QUESTIONS

1. What are the communication challenges and barriers Barry faces?

2. What solutions might Barry consider in addressing each of these challenges and barriers?
3. What Standard Operating Procedures (SOPs) would be helpful for Barry to implement and enforce?
4. What are some ways Barry might use effective communication as a motivator for employees to follow
safe food handling practices?
NOTES TO ANSWERS