Professional Documents
Culture Documents
Iop - Test Bank
Iop - Test Bank
64. In a ______ ethical dilemma, there is a high level of uncertainty as 3. The _______ is the process of determining the work activities and
to what is right or wrong. requirements, and the _______ is the written result.
a. rationalizing a. job analysis / job description
b. Type A b. job description / job analysis
c. type B c. job evaluation / job description
d. deconstructive d. job analysis / job evaluation
6. Even though the _______ are not law, courts have granted them
"great deference."
a. Amendments
b. APA Principles
c. Uniform Guidelines
d. Standards and Practice Guidelines
8. _______ was the first real court case that addressed the issue of job
relatedness.
a. McDonnel Douglas v. Green
b. Connecticut v. Teal
c. Pan American Airlines v. Diaz
d. Griggs v. Duke Power
10. Based on the Civil Rights Acts of 1866, 1964, and 1991 as well as
the 14th Amendment, it is illegal to discriminate against a person
based on race. According to Congress, all of the following are
protected races except:
a. African Americans
b. Asian Americans
c. Native American Indians
d. all three of these are protected races
36. A supervisor offering a promotion in exchange for sex would fall 46. With a _______, the agency agrees with a judge that it has not hired
under the ______ form of sexual harassment. or promoted enough members of a protected class and is willing to
a. BFOQ make changes.
b. quid pro quo a. labor union agreement
c. sine quo non b. desire to be a good citizen
d. hostile environnent c. court order
d. consent decree
37. In a quid pro quo case of sexual harassment, ____ sexual
advance(s) must have been made. 47. Which of the following populations is used to statistically
a. two determine discrimination?
b. no a. Area population
c. one b. Qualified work force
d. at least three c. Control group population
d. National census data
38. Asking a coworker out on a date is sexual harassment if:
a. he/she is not interested 48. AT&G does not have any female employees. Ann Smith applied for
b. the request is made several times a job as a machine operator. Though she did not obtain the minimum
c. both options must occur score of 40 on the machine operator test, AT&G plans to hire her as
d. either of the two options occurs part of their new affirmative action plan. There are 10 men who passed
the test who did not get hired. Is this legal?
39. Which of the following components of a sexual harassment policy a. No, an applicant must be qualified to be given preference based on
would be illegal? gender or race
a. All complaints must be investigated b. No, preference is never allowed
b. The punishment must be severe c. Yes, because AT&G has no women employees, they can do this
c. Complaints must be kept confidential d. Yes, because they are only changing their rules for one person, this would
d. All of three are legal and good policy be a reasonable plan
10. When an organization does not want its phones tied up with
applicants calling, which of the following advertisement types would
it NOT use?
a. Apply in person
b. Send a resume
c. Respond by calling
12. Which of the following will increase an applicant’s attraction to an 22. Direct mail recruiting works best for positions involving:
organization? a. low skill levels
a. Provide realistic information in the ad b. temporary work
b. Make the organization seem better than it is c. specialized skills
c. Use blind-box ads d. part-time work
d. Use several font colors in the ad
23. Which of the following is NOT an advantage of employer-based
13. In recent years, a trend in help-wanted advertising is to use: websites for recruitment?
a. colorful ads a. Applicants can apply for jobs online
b. creative, high energy ads b. Applicants can take employment tests online
c. local, rather than national newspapers c. Applicants can be immediately screened
d. short ads that contain little detail d. All three are advantages
14. Both McDonald’s and the military often use ______ to recruit new 24. A private company whose website lists job openings for thousands
employees. of organizations and resumes for thousands of applicants is called:
a. television ads a. an employer-based website
b. newspaper ads b. a job board
c. send-resume ads c. social media
d. situation-wanted ads d. a Wiki
15. Which recruitment method is based on the same principles used 25. Realistic job previews involve telling potential applicants the ____
to market products to consumers? a job with an objective of increasing _____.
a. Newspaper advertisements a. positive aspects of / applications
b. Point-of-purchase methods b. positive aspects of / referrals
c. Campus recruiters c. truth about / performance
d. Employment agencies d. truth about / tenure
16. Placing a help-wanted sign on a pizza box or a placemat is an 26. The most effective realistic job previews (RJPs) are presented in
example of: a(n) ______ format.
a. electronic media advertising a. written
b. internal recruitment b. oral
c. point-of-purchase recruitment c. multimedia
d. using social media d. presentation mode does not matter
17. To reduce the cost of campus recruiting, many large organizations 27. The most commonly used method to select employees is:
are using: a. employment interviews
a. executive search firms b. psychological tests
b. virtual job fairs c. physical tests
c. point-of-purchase methods d. letters of recommendations
d. internal recruitment only
28. Most evidence suggests that the typical unstructured interview is
18. Employment agencies charge the company or the applicant when a _______ predictor of future performance.
the applicant takes the job. The amount charged usually ranges from a. poor
_______ of the applicant's first year salary. b. moderate
a. 5% to 20% c. high
b. 10% to 30% d. perfect
c. 15% to 40%
d. 20% to 50% 29. ______ interviews involve several interviewers interviewing one
applicant at the same time.
19. Compared to employment agencies, executive search firms: a. Panel
a. are not ethical b. Serial
b. charge lower fees c. Return
c. charge higher fees d. Group
d. are more likely to charge the applicant
30. Interview questions such as, “Why should I hire you” and “What
20. One of the concessionaires in Yellowstone National Park offers its college subjects do you like best” demonstrate which negative aspect
employees a financial incentive for recommending applicants who are of unstructured interviews?
subsequently hired and remain on the job for a specific period of time. a. Lack of job relatedness
This BEST exemplifies: b. Contrast effects
a. internal recruitment c. Primacy effects
b. external recruitment d. Recency effects
c. an employee referral program
d. a situation-wanted recruitment approach 31. Which of the following factors would suggest that making a
favorable first impression is important?
a. Primacy effects
36. The majority of the evidence regarding physical attractiveness 46. In a structured interview, if an applicant gets a point for each part
indicates that, in general, _______ applicants have an advantage over of an answer that taps a main point, she is being scored using the ____
_______ applicants. approach.
a. more attractive / less attractive a. key issues
b. less attractive / more attractive b. typical answer
c. average looking / very attractive c. criterion validity
d. none of the above d. Garcia and Perez
37. Which of the following factors seems to have the strongest 47. Based on the information in your text, research suggests that the
relationship with scores on a traditional interview? best day of the week to schedule an interview is:
a. Primacy effects a. early in the week
b. Contrast effects b. later in the week
c. Negative information bias\ c. the middle of the week
d. Nonverbal cues d. there is not a best time
38. What is the first step in constructing a structured interview? 48. Which of the following arrival times will have the most dramatic
a. Writing questions effect on an interview score?
b. Creating a scoring key a. Arrive 15 minutes early
c. Conducting a job analysis b. Arrive 5 minutes early
d. Removing primacy effects c. Arrive right at the time of the interview
d. arrive 5 minutes late
39. Perhaps the best way to ensure that interviewers base their
decisions on relevant information is to:
a. use trained professionals 49. Cover letters should never be longer than:
b. hold them accountable for bad decisions a. 1 page
c. use the structured interview b. 1/2 page
d. interview in teams of three or more c. 2 pages
d. length doesn't matter
40. A good example of a _______ interview question is "Your resume
says that you worked for the AMFAM Club, what is that?" 50. How many paragraphs does the typical cover letter contain?
a. skill level determining a. Four
b. past focused b. Three
c. future focused c. Five
d. clarifying d. One
8. In a reference check over the telephone, Bob says that his former
employee Ted was a real jerk and couldn't be trusted. Ted might sue
Bob for:
a. negligent hiring
b. libel
c. negligent reference
d. slander
15. Most general ability tests place the many specific aptitudes into 25. The first step in creating an assessment center is to:
one of three main dimensions. The _______ dimension includes a. conduct a job analysis
verbal, numerical, logic, and general learning aptitudes. b. find a location to hold the center
a. cognitive c. develop the necessary exercises
b. developmental d. restructure the company budget
c. perceptual
d. psychomotor 26. Which assessment center technique is designed to simulate the
types of daily information that appear on a manager's or employee's
16. The _________ is a potential breakthrough in cognitive ability tests desk?
as it has high validity and lower levels of adverse impact. a. simulation
a. Miller Revised Intelligence Scale b. work sample
b. Siena Reasoning Test c. leaderless group discussion
c. Cognitive Styles Assessment Test d. in-basket technique
d. Employee Knowledge Scale
27. Which of the following assessment center techniques allows the
17. Color discrimination, glare sensitivity, and speech recognition are applicant to demonstrate such attributes as creativity, decision
examples of ______ abilities. making, and ability to work with others?
a. cognitive a. Business games
b. developmental b. Out-basket technique
c. perceptual c. Simulations
d. psychomotor d. In-basket technique
18. Tests of ______ ability might contain measures of finger dexterity 28. The first step in the development of a biodata instrument is to:
and manual dexterity aptitudes. a. obtain information about employees
a. cognitive b. analyze group differences
b. developmental c. choose an appropriate criterion
c. perceptual d. split employees into two criterion groups
d. psychomotor
29. The traditionally used method to compare each piece of employee
19. Jobs such as police officer, fire fighter, and lifeguard, which information with criterion group membership in the biodata process is
require physical strength and stamina, often use _______tests. the:
a. physical ability a. questionnaire approach
b. mental ability b. rare response scoring
c. general aptitude c. vertical percentage method
d. job knowledge d. composite scoring
32. Gandy and Dye (1989) believe that proper biodata items must: 42. _______ are based on the premise that peoples' attitudes about
a. be job related theft as well as their previous theft behavior will accurately predict
b. deal with events under a person's control their future honesty.
c. have answers that are verifiable a. Personality based integrity tests
d. all three of these are item standards b. Overt integrity tests
c. Voice stress analyzer
33. The 16PF is a personality inventory whose 16 dimensions were d. Interest inventories
determined by a factor analysis. The 16PF is an example of a(n) ______
test. 43. The manager of a retail store notices that 7% of the inventory is
a. theory-based missing. She doesn’t know if the merchandise was stolen, lost, or
b. empirically-keyed based broken. This missing inventory is called ______ and is one of the
c. parapsychology-based criteria used to validate integrity tests.
d. statistically-based a. a loss leader
b. inventory obsolescence
34. Though there is some disagreement, psychologists today agree c. product pilferage
there are _______ main personality dimensions. d. shrinkage
a. two
b. three 44. Though handwriting analysts are consistent in their judgment
c. five about script features, they are not consistent in:
d. seven a. their analysis of what these features mean
b. their selection success rate
35. Which of the following is NOT one of the "Big 5" personality c. their use of handwriting analysis
dimensions? d. any of these
a. openness to experience
b. agreeableness 45. _______ testing certainly is one of the most controversial testing
c. conscientiousness methods used by personnel professionals.
d. vigor a. Personality
b. Ability
36. Tests of _______ determine if individuals have serious c. Drug
psychological problems such as depression and bipolar disorder. d. Agility
a. psychopathology
b. psychometrics 46. Which of the following is NOT true about drug testing?
c. character a. Many organizations use drug testing
d. integrity b. Illegal drug users are absent more often
c. Drug testing is not accurate
37. Because they are expensive, time-consuming to score and d. Applicants consider drug testing to be fair
administer, and lack reliability and validity, _______ tests such as the
Rorschach Ink Blot Test are seldom used by I/O psychologists. 47. In recent years, the percentage of applicants failing drug tests has:
a. objective a. remained the same
b. subjective b. increased slightly
c. projective c. greatly increased
d. multi-modal d. decreased
38. A job applicant is given a set of questions in which she is asked to 48. Most drugs can be detected for ______ after use.
rate the extent to which she is outgoing, anxious, optimistic, careful, a. 8 hours
and loyal. She is probably taking: b. 2-3 days
a. a personality inventory c. 2-3 weeks
b. an interest inventory d. 2-3 months
c. a cognitive ability test
d. an assessment center 49. When personnel professionals are concerned with adverse impact
or invasion of privacy associated with a test, they are assessing the:
39. Of the four choices below, which is the worst predictor of employee a. cost
performance? b. scoring methods
a. Biodata c. reliability
b. Cognitive ability d. potential for legal problems
c. Vocational interest
d. Assessment centers
6. When the two scores from alternate forms of a test are correlated
and found to be similar, the test is said to have ________.
a. temporal stability
b. internal consistency
c. form stability
d. version consistency
8. To ask if all of the items measure the same thing, or do they measure
different constructs, is related to ________.
a. internal validity
b. test-retest reliability
c. scorer reliability
d. item homogeneity
15. The extent to which tests or test items sample the content that they 25. Construct validity is usually determined by correlating scores on
are supposed to measure refers MOST specifically to: a test with _______.
a. face validity a. performance on the job
b. content validity b. the items within the test
c. construct validity c. scores from similar tests
d. criterion validity d. correlational analysis is not used
16. In industry, _____ is used to establish the content validity of 26. A researcher correlates scores on a test (Test 1) with scores on
selection tests or test batteries. other tests (Test 2 and Test 3). The analysis demonstrates that the
a. job analysis scores on Test 1 correlate highly with scores on Test 2 but do not
b. correlational analysis correlate with scores on Test 3. This type of analysis is used to
c. job evaluation determine:
d. an experiment a. content validity
b. construct validity
17. _______ validity is a measure which refers to the extent to which a c. concurrent validity
test score is related to some measure of job performance. d. predictive validity
a. Content
b. Construct 27. If a police applicant is asked questions about her favorite hobbies
c. Criterion and religious beliefs, she may feel the test is not valid. In this case,
d. Concurrent her impression demonstrates the importance of ______ validity.
a. construct
18. With a __________ validity design, the test is administered to a b. criterion
group of employees who are already on the job. c. concurrent
a. concurrent d. face
b. predictive
c. content 28. _______ validity refers to the extent to which a test appears to be
d. face valid.
a. Content
19. With a _______ validity design, the test is administered to a group b. Criterion
of job applicants who are going to be hired. The test scores, which are c. Construct
not used in the actual hiring decision, are then compared to a future d. Face
measure of job performance.
a. concurrent 29. If test takers do not believe that items on a test measure what they
b. predictive are supposed to measure then the test probably lacks:
c. content a. face validity
d. face b. concurrent validity
c. criterion validity
20. The _______ of performance scores makes obtaining a significant d. reliability
validity coefficient more difficult with a concurrent validity design.
a. variety 30. Barnum statements are most associated with:
b. restricted range a. known-group validity
c. heterogeneous nature b. face validity
d. cost c. concurrent validity
d. construct validity
37. The ______ are (is) used to determine the amount of money that an 47. Of the available approaches to making a hiring decision, the
organization would save if it used a particular test in place of the test _______ method results in the highest levels of adverse impact.
it currently uses to select employees. a. multiple hurdle
a. Brogden-Cronbach-Gleser formula b. top-down selection
b. Taylor-Russell Tables c. passing score
c. expectancy charts d. banding
d. Lawshe tables
48. San Antonio, Texas, has a system in which the names of the top
38. When the criterion validity coefficient is ____, and the selection three applicants for promotion are submitted to the Chief of Police
ratio is ____, a test will have the most utility in selecting successful who then selects one of the three to be the new Captain. This system
employees. uses:
a. large / large a. the rule of three
b. large / small b. top down selection
c. small / small c. a passing score
d. small / large d. banding
39. A test is considered to have _____ if there are race differences in 49. An HR director determines that all applicants who receive at least
test scores that are unrelated to the construct being measured. an 81 on their test will be able to perform the functions of the job. The
a. differential validity hiring decision strategy to be used in this situation is:
b. measurement bias a. multiple hurdle
c. selection bias b. top down selection
d. adverse impact c. passing score
d. banding
40. If the selection rate for any of the protected groups is less than
80% of the selection rate for either white applicants or males, the test 50. With a _______ approach, the applicant is administered one test at
is considered to have _______. a time.
a. differential validity a. multiple hurdle
9. When peer ratings are used, research has found that high
performers evaluate their peers _______ low performers.
a. the same as
b. more strictly than
c. more leniently than
16. Which of the following performance appraisal approaches would 26. Which of the following methods is an employee comparison
have dimensions such as “prevent crimes from occurring” and method?
“minimize citizen complaints”? a. Rank order
a. Competency focus b. Paired-comparison
b. Goal focus c. Forced distribution
c. Task focus d. All of these methods
d. Trait focus
27. Quality of work is usually measured in terms of _______, which are
17. Which of the following performance appraisal approaches focus defined as deviations from a standard.
on employees' attributes such as their dependability, assertiveness, a. errors
and friendliness? b. relevant job behaviors
a. Competency focus c. attendance
b. Goal focus d. all of these
c. Task focus
d. Trait focus 28. If an employee was to produce a work product of a quality level
above the organization's standards, it technically would be called
18. Though commonly used, trait-focused performance appraisal _______.
instruments are not a good idea for several reasons. Which of the a. an error
following is the main reason outlined in your text? b. good worker output
a. They are hard to construct c. self initiative
b. They provide poor feedback d. none of these
c. Employees hate them
d. All of these are major problems 29. An employee's attendance can be separated into several different
criteria. According to your text, which of the following is NOT a criteria
19. According to your text, a performance appraisal instrument used to measure attendance?
focuses on many areas. Which of the following is NOT one of the areas a. Absenteeism
listed in your text? b. Resignations
a. Traits c. Tardiness
b. Competencies d. Tenure
c. Tasks
d. Cognition
10. Using _______ are perhaps the easiest method of person analysis.
a. performance appraisal scores
b. surveys
c. interviews
d. skill and knowledge tests
12. The type of person analysis that yields in-depth answers about 21. An organization that provides food during training and allows the
training needs and more clearly reveals employee feelings and employees to choose the training topics, is trying to motivate
attitudes is the ________. employees to:
a. survey a. come to training
b. skill and knowledge test b. perform better in training
c. performance appraisal score c. pay attention during training
d. interview d. transfer what is learned in training to the job
13. With the critical incident methods of needs assessment, job 22. If an organization provided the same training program twice a
dimensions with ______ should be targeted for future training. week, it would make sense for the training to be conducted by:
a. many good incidents a. a consultant
b. many bad incidents b. an external trainer
c. few good incidents c. an internal trainer
d. few bad incidents d. a large training company
14. Lectures, use of videos, discussions, and question and answer 23. An advantage of holding a training session off-site is:
periods are activities which belong to which of the following training a. the location can serve as a reward
methods? b. a reduction in training expenses
a. classroom training c. that it is easier to organize the training
b. distance learning d. all of the above are advantages
c. computer-assisted instruction
d. on-the-job training 24. Waiting until the night before a test to read the chapters and review
your notes may be referred to as:
15. According to your text, _______ are a good training method for a. overlearning
teaching analysis and synthesis skills. b. massed practice
a. critical incidents c. distributed practice
b. case studies d. social learning
c. computer assisted instruction
d. programmed instruction 25. Employees who perform well in training are generally:
a. bright
16. _______ exercises allow the trainee to work with equipment and in b. motivated
an environment like that found in the actual job. c. goal oriented
a. Case study d. all of the above
b. Simulation
c. Programmed instruction 26. During a training session, breaks should be given approximately
d. Critical incident every:
a. 30 minutes
17. For two days prior to "opening," employees in a Food and b. 60 minutes
Beverage Department actually take orders, prepare food, serve meals, c. 2 hours
and compute check totals for other employees posing as tourists. d. 4 hours
These exercises allow the staff members to work in an environment
that closely resembles the actual work environment. These exercises 27. Which of the following is NOT a consideration in selecting an
are referred to as: icebreaker for a training program?
a. apprentice training a. Goal of the icebreaker
b. simulations b. Length of the training session
c. behavior modeling c. Nature of the audience
d. role playing d. All three should be considered
18. Whatever the method used, a simulation exercise can only be 28. Which of the following is most true about the use of humor during
effective if it _______. training presentations?
a. simulates actual job conditions a. It should always be used
b. produces job related behaviors b. As a trainer, don’t pick on yourself
c. is designed by a trained professional c. The humor should serve a purpose
d. has a high level of face validity d. All three are true
19. Which of the following training methods is best for learning 29. Programmed instruction is effective because it takes advantage of
interpersonal skills? several important learning principles. Which of the following is NOT
a. Role play one of the learning principles?
b. Critical incidents a. Learning is self-paced
c. Case study b. Trainees are actively involved in learning
d. Modeling c. Information is presented in small units
d. Information is presented in large units
51. Including a(n) ____ in the research design allows a researcher to 1. An internal force that drives a worker to perform well is:
look more closely at the effects of ______. a. job satisfaction
a. control group / outside factors b. ego needs
b. experimental group / outside factors c. safety needs
c. control group / training program d. motivation
d. experimental group / training program
2. _____ determines whether a person can do the job properly and
52. A Solomon Four Groups Design attempts to do all of the following ____ determines whether that person will do it properly.
except: a. Satisfaction / motivation
a. control for the effects of outside factors b. Ability / satisfaction
b. control for the effects of pretesting c. Ability / motivation
c. control for the effects related to time d. Motivation / satisfaction
d. be more practical than other designs
3. The personality dimension of _____ is the best predictor of
53. Having trainees evaluate how much they learned from and enjoyed performance whereas _____ is the best predictor of promotions.
a training program a. openness / conscientiousness
taps which of the following criteria? b. conscientiousness / extraversion
a. Employee reactions c. extraversion / agreeableness
b. Content validity d. conscientiousness / stability
c. Employee learning
d. Application of training 4. Consistency theory states that there is a relationship between work
motivation and:
54. Giving employees a 100-item test after they complete a training a. self-esteem
program is an example of which of the following training evaluation b. perceived fairness
criteria? c. expectancy
a. Content validity d. salary
b. Employee learning
c. Application of training 5. _____ self-esteem focuses on an individual's feelings in a particular
d. Employee reactions situation whereas _____ self-esteem focuses on how a person feels
about himself based on the expectations of others.
55. There is a _____ correlation between how well employees liked a a. Socially influenced / situational
training program and how much they learned. b. Situational / chronic
a. small (r = .02) c. Chronic / socially influenced
b. moderate (r = .40) d. Situational / socially influenced
c. large (r = .80)
d. almost perfect (r = .94) 6. Janice sends all of her new employees to a self-esteem workshop.
She must believe in ______.
a. consistency theory
b. equity theory
c. expectancy theory
d. social learning theory
16. ______ theory states that individuals have five major types of 26. Operant conditioning focuses on:
hierarchical needs is: a. modeling of behavior
a. Maslw's b. self-esteem
b. McClelland's c. reinforcement of behavior
c. FIRO d. employee needs
d. ERG
27. Which of the following is NOT a factor in determining the
17. In general, research on Maslow’s theory: effectiveness of an incentive program?
a. has been very supportive a. Timing of the incentive
b. has shown that there should be six level b. Contingency of the consequences
c. has shown that people skip levels c. Type of incentive used
d. indicates the theory does not make intuitive sense d. All three factors should be considered
18. Which need theory has three levels of needs and allows individuals 28. Which of the following types of rewards has been shown not to
to skip levels? increase performance?
a. Maslow's theory a. Financial
b. ERG theory b. Non-financial
c. Two-factor Theory c. Social
d. McClelland's needs theory d. All three can increase performance
19. According to two-factor theory, ____ is an example of a hygiene 29. A supervisor rewards a restaurant employee for cleaning the
factor. bathrooms by allowing the employee to stock the salad bar. ______
a. growth would predict that the opportunity to stock the salad bar would
b. control actually be reinforcing.
c. responsibility a. Gainsharing
d. pay b. The Premack principle
c. Social loafing
d. Classical conditioning
37. Which of the following incentive plans is most geared toward short 47. In expectancy theory, the three components are ____ to get an
term performance? overall motivation index.
a. Pay-for-performance a. added
b. Profit sharing b. divided
c. Stock options c. subtracted
d. All three are short-term oriented d. multiplied
38. Janelle will receive $1,000 if her performance appraisal score is at 48. An employer will give $3 each month to every employee with
least a 4.0. It sounds like perfect attendance. According to the _____ component of expectancy
Janelle is under a _____ plan. theory, this plan will not motivate employees.
a. pay-for-performance a. equity
b. merit pay b. expectancy
c. gainsharing c. instrumentality
d. profit sharing d. valence
39. A problem with _____ plans, is that they are based on subjective 49. The president of Peso Bank tries to motivate employees by giving
supervisor ratings. them $1,000 every time he notices them providing excellent customer
a. pay-for-performance service. The problem is that the president is never in the branch
b. merit pay offices. According to the ____ component of expectancy theory, this
c. stock option plan will not motivate employees.
d. profit sharing a. equity
b. expectancy
40. _______ incentive plans often result in social loafing. c. instrumentality
a. Individual d. valence
b. Group
55. Employees who work with highly motivated employees are likely 6. Research indicates that about ___ percent of job satisfaction is
to be _______ than employees who work with unmotivated coworkers. genetically determined.
a. less challenged a. 5
b. less satisfied b. 30
c. more resentful c. 60 percent
d. more motivated d. 90
13. The extent to which the rewards, salary, and benefits received by 22. With _______ employees are given more tasks to do at one time,
employees are perceived to be consistent with their efforts and whereas _____ means that an employee performs the same number of
performance is called ______ fit. tasks at one particular time and then moves on to other tasks for a
a. needs-supplies specified time.
b. person-organization a. job enlargement / job rotation
c. demands-abilities b. job rotation / job enlargement
d. needs-abilities c. job enlargement / job enrichment
d. job enrichment / job rotation
14. Which of the following types of “fit” is NOT related to increased
job satisfaction? 23. Job rotation, job enlargement, and job enrichment attempt to
a. needs-supplies satisfy needs at which level?
b. person-organization a. Self-actualization needs
c. demands-abilities b. Safety needs
d. All three result in increased job satisfaction c. Social needs
d. Ego needs
15. Social information processing theory focuses on:
a. reinforcement of behavior 24. Job ____ refers to giving an employee more tasks to do at one
b. modeling of behavior time; job _____ refers to giving an employee the same number of tasks
c. employee needs to perform at any one time but different tasks from time to time; job
d. self esteem _____ refers to giving employees more responsibility for performing
their jobs.
16. Woo-jin is normally a very satisfied employee. However, all the a. enlargement / rotation / enrichment
other employees at Surrette Manufacturing constantly complain. After b. rotation / enlargement / enrichment
a month, Woo-jin starts to complain. What theory would explain this c. enrichment / rotation / enlargement
change? d. enrichment / enlargement / rotation
a. Social learning
b. Discrepancy 25. Which theory hypothesizes that enriched jobs are the most
c. Maslow satisfying?
d. Two-factor a. ERG
b. Job characteristics model
17. According to ____ "new" employees who work with highly satisfied c. Two-factor
"old" employees are more likely to be highly satisfied themselves. d. Equity
a. individual differences theory
b. McClelland's needs theory 26. The job characteristics model focuses on:
c. consistency theory a. equity
d. social information processing theory b. consistency
c. locus of control
18. Sally is angry about a promotion decision. Though she is not sure d. job enrichment
that she was the best candidate, she feels that she never really got the
chance to demonstrate her skills. Sally's dissatisfaction is consistent 27. The Job Diagnostic Survey measures:
with research on: a. job satisfaction
a. distributive equity b. job enrichment
b. procedural consistency c. equity
c. distributive justice d. self-esteem
d. procedural justice
28. Allowing employees to make decisions about their jobs:
19. Janice is angry about a promotion decision. She is convinced that a. increases job satisfaction
she was the best candidate and can't believe she wasn't offered the b. reduces turnover
job. Janice's dissatisfaction is consistent with research on: c. decreases absenteeism
a. distributive equity d. Increased decision making does all three
b. procedural consistency
c. distributive justice 29. Carole’s organization brought in a consultant who suggested that
d. procedural justice her company increase the level of job enrichment for her position. On
the basis of research, this change should result in Carole:
a. being more satisfied
b. being less likely to leave the company
35. Which job satisfaction scale asks employees to rate the 45. To help employees cope with stress and personal problems,
importance of a facet as well as their level of satisfaction with the ______ employers provide employee assistance programs (EAPs).
facet? a. very few (5%)
a. Nagy Job Satisfaction Scale b. some (36%)
b. Job Descriptive Index c. most (74%)
c. Job in General Scale d. almost all (92%)
d. Minnesota Satisfaction Questionnaire
46. According to the CCH Survey of Absenteeism Control Policies,
36. Approximately how many days of work does the average American ______ is the most commonly used policy but _____ is the policy rated
miss each year? by HR managers as being most effective.
a. None a. bonus program / recognition
b. 4 days b. disciplinary action / recognition
c. 10 days c. recognition / paid leave bank
d. 15 days d. disciplinary action / paid leave bank
37. Which of the following is true regarding international comparisons 47. According to the 2014 SHRM Benefits Survey, the most common
of employee absenteeism? type of wellness program offered by employers is:
a. Absenteeism rates are almost identical for all countries a. on-site vaccinations
b. The Unites States has one of the highest absenteeism rates in the world b. on-site medical care
c. Sweden has the lowest absenteeism rate of any country c. smoking cessation programs
d. There are large differences in absenteeism rates across countries d. on-site fitness centers
38. According to a meta-analysis by Griffeth and his colleagues (2000), 48. According to two meta-analyses, if an organization developed a
absenteeism and turnover are: worksite fitness program, it could expect _____ in employee
a. moderately correlated (r = .21) absenteeism.
b. highly correlated (r = .76) a. a small increase
c. not really related (r = .03) b. a large decrease
d. almost perfectly correlated (r = .95) c. a small decrease
d. no change
39. Approximately what percent of employee absenteeism is due to
illness? 49. Which of the following is true about employee absenteeism?
a. Almost none (5%) a. Most employees miss about the same number of days of work
b. Some (34%) b. There is really no effective way to reduce absenteeism
c. Most (67%) c. A relatively small number of employees are responsible for most of the
d. Almost all (96%) unavoidable absenteeism
50. You would like to hire employees who will not miss work. Your best bet 1. Cmmunication that flows directly from one employee to her
would be to hire applicants who score high on the personality dimension of: supervisor is:
a. conscientiousness a. upward communication
b. extroversion b. downward communication
c. agreeableness c. serial communication
d. neuroticism d. horizontal communication
2. ______ communication reduces the number of people who can talk
51. Approximately ____ of employees change jobs each month. to the top executive.
a. 9% a. Downward
b. 2% b. Serial
c. 20% c. Horizontal
d. 17% d. Upward
52. The cost to replace an employee who leaves is approximately: 3. A top executive never receives negative information from her staff.
a. $1,000 This is known as _______ and is a disadvantage of _____
b. three months of pay communication.
c. 1.5 times their annual salary a. proximity effect / downward
d. $150 in recruitment costs b. MUM effect / horizontal
c. MUM effect / serial
53. Considering a good person-organization fit might reduce turnover d. proximity / serial
that is caused by:
a. unavoidable reasons 4. Which of the following statements probably refers to a problem
b. unmet expectations associated with an "open door" policy rather than serial
c. escape communication?
d. unmet needs a. Potential for excessive communication
b. Message content is often modified
54. Realistic job previews might reduce turnover that is caused by: c. Bad news is seldom relayed
a. unavoidable reasons d. The physical distance reduced accuracy
b. unmet expectations
c. escape 5. A communication method that facilitates upward communication by
d. unmet needs asking employees to rate their opinions on such things as pay or
working conditions is known as the ______.
55. Andrea conducted interviews of employees who quit their jobs a. complaint box
with her company. She found that the biggest reason employees were b. union steward
leaving is that they couldn’t handle the stress associated with c. ombudsperson
conflicts with other employees. To reduce future turnover, Andrea d. attitude survey
should develop:
a. a mediation program 6. ______ is an easily employed method which allows employees to
b. a realistic job preview communicate their opinions, complaints, suggestions, etc., to
c. a test of person-organization fit management at virtually any time.
d. more opportunities for advancement a. An attitude survey
b. A suggestion box
c. A memo
d. A liaison
11. Babies, birthdays, and ballgame scores are commonly 21. If97% of managers hear information through the grapevine and
communicated through: then pass the information on, they are most accurately referred to as:
a. policy manuals a. isolates
b. the Internet b. dead enders
c. memos c. liaisons
d. newsletters d. rumorists
12. Internal, organization-wide electronic communication networks 22. Poorly substantiated information is known as:
are called: a. rumor
a. email b. gossip
b. the Internet c. noise
c. an intranet d. probability
d. voice mail systems
23. ______ communication is the exchange of a message across a
13. Which of the following is NOT an advantage of email? communication channel from
a. Increased documentation one person to another.
b. Timely exchange of information a. Downward
c. Increased productivity b. Interpersonal
d. Increased use of nonverbal cues c. Intrapersonal
d. Horizontal
14. Martha's desk in located in a large area that is completely open.
Her company uses a _______ to design its office. 24. A breakdown at any point in the interpersonal communication
a. freestanding process can affect the accuracy of information being communicated.
b. uniform plan What is the sequence for communicating a message from the sender
c. free-form work station plan to the receiver?
d. portable office approach a. Decode, transmit, encode, receive
b. Transmit, encode, decode, receive
15. Raul's desk is located in a cubicle next to 30 other cubicles. Raul's c. Encode, transmit, receive, decode
company uses a ______ to design its office. d. Encode, transmit, decode, receive
a. freestanding
b. uniform plan 25. What the receiver actually hears refers to ____ of the message;
c. free-form work station plan how this information is interpreted refers to ____ of the message.
d. portable office approach a. reception/encoding
b. reception/decoding
16. When one employee passes information to another, who passes c. transmission/decoding
the information to another, they d. encoding/decoding
are using what type of grapevine pattern?
a. Cluster grapevine 26. _____ is the interference that affects proper reception of a
b. Single strand message.
c. Probability a. Noise
d. Gossip b. Nonverbal cues
c. Paralanguage
17. ____ refers to an informal communication process in which one d. Error
individual in the grapevine passes on information to a select group of
people, with not everyone receiving the information. 27. Mrs. Jones raises her voice when saying certain words. She is
a. Single strand pattern using _______ to communicate.
b. Gossip a. noise
c. Rumor b. artifacts
d. Probability c. nonverbal cues
d. paralanguage
18. In the _____ grapevine, one employee passes information to only
a few people who randomly pass the information to others, whereas 28. Which of the following is NOT a nonverbal cue category?
in the ____ grapevine, those few people pass that information on to a a. Artifacts
few other selected employees. b. Use of space
a. probability / cluster c. Use of time
b. cluster / probability d. Noise
c. single strand / cluster
d. gossip / cluster 29. Which of the following is NOT an example of nonverbal
communication:
19. ______ are employees who receive most of the information a. body language
through a grapevine and, in turn, pass it on to others. b. the way in which a persons uses space
a. Liaisons c. how a person uses time
b. Isolates d. all three are example of nonverbal communication
c. Deadenders
d. Gossipers 30. Eye contact and touching are nonverbal cues known as:
a. paralanguage
20. _____ are employees who receive less than half of the information b. artifacts
through a grapevine, whereas _____ hear most of the grapevine c. proximity
information but don't pass it on. d. body language
a. Dead‑enders / isolates
b. Isolates / dead‑enders
c. Isolates / liaisons
37. Information that is _____ has been modified to fit an individual's 47. Ms. Smith often misses the main point of a communication
existing beliefs and knowledge. because she is interested in only the facts and main detail. She is a(an)
a. leveled _____ listener.
b. assimilated a. nonconforming
c. omitted b. empathic
d. sharpened c. technical
d. stylistic
38. A manager is experiencing communication overload to the point
that she is throwing away memos without reading them. This 48. ____ listeners attend to information that is consistent with their
approach to handling overload is: way of thinking.
a. omission a. Technical
b. error strategy b. Stylistic
c. queuing c. Nonconforming
d. escape d. Empathic
39. ______ is a conscious decision not to process certain information 49. If you made an oral presentation to your class on styles of
whereas ____ is an attempt to deal with every message received. listening, who would most likely remember the number of listening
a. Error / omission styles?
b. Omission / error a. Leisure listeners
c. Redundancy / omission b. Inclusive listeners
d. Omission / redundancy c. Stylistic listeners
d. Technical listeners
40. Dealing with communication overload by prioritizing which
information should be dealt with first refers to: 50. If you made an oral presentation to your class on listening styles,
a. omission who would most likely remember how understanding each of the six
b. escape styles can increase communicator effectiveness?
c. queuing a. Leisure listeners
d. omnibus processing b. Inclusive listeners
c. Stylistic listeners
41. When communication overload gets too extreme an employee d. Technical listeners
might begin to miss a lot of work or even resign. This method of
handling communication overload is known as: 51. Which of the following is a good listening habit?
a. omission a. Reacts to emotional words
13. Which of the following leadership types is not high in task 23. ______ leaders are insecure and seldom rock the boat or cause
orientation? trouble.
a. Impoverished a. Narcissistic
b. Initiating structure b. High likability floater
c. Theory X c. Obsessive-compulsive
d. Team d. Paranoid/passive-aggressive
14. Which of the following leadership styles is not high in person 24. _______ are leaders who overcome their insecurity by
orientation? overconfidence.
a. Country club a. Narcissists
b. Initiating structure b. Paranoid/passive-aggressive
c. Consideration c. Obsessive-compulsive
d. Theory Y d. High likability floater
15. Which of the following leadership styles is high in both person and 25. Which of the following theories uses the Least-Preferred Coworker
task orientation? scale to help a person understand their leadership style?
a. Team a. IMPACT theory
b. Country club b. Fiedler's contingency model
c. Theory X c. Path goal theory
d. Impoverished d. McGregor's theory X and theory Y
16. Leaders who are high in person orientation and low in task 26. A factor that is related to Fiedler's Contingency Model is the
orientation will have: favorableness of a situation. According to this theory, the
a. high performance favorableness of a situation is determined by three variables. Which
b. low turnover of the following is NOT one of these three variables?
c. high turnover a. Task structure
d. a high grievance rate b. Leader position power
c. Size of the organization
17. Leaders who are high in task orientation and low in person d. Leader-member relations
orientation will have:
a. low performance 27. High LPC leaders perform best when the situational favorability is:
b. low turnover a. low
c. a high grievance rate b. hig
d. a low grievance rate c. moderate
d. ambiguous
18. Leaders who are high in both task and person orientations will
have: 28. What is the name of Fiedler's training program?
a. high performance a. Fiedler's training program
b. low turnover b. Contingency training
c. a low grievance rate c. Leader Match
d. all of three of these results d. Lead or follow
19. Hogan (1989) has identified characteristics associated with poor 29. According to your text, _______ is probably the only training
leadership. According to your text, which of the following program in the country concentrating on changing the situation rather
characteristics is NOT associated with poor leadership? than the leader.
a. Cognitive deficiencies a. Lead Now!
b. Personality b. Leader Match
c. Lack of training c. contingency training
d. All three of these are associated d. Lead or Follow!
20. According to Hogan (1989) poor leaders are unable to learn from 30. According to _______, leaders are one of six behavioral types and
experience and are unable to think strategically. Which characteristic each type is only effective in a particular situation.
is this a description for? a. IMPACT theory
a. Cognitive deficiencies b. Fiedler's contingency model
b. Personality c. path goal theory
c. Lack of training d. McGregor's theory X and theory Y
d. None of these is the right description
31. A leader with a ____ style of leadership would function best in a
21. Insecure leaders who are outwardly charming but resent climate of ignorance.
successful people are known as _____ whereas leaders who a. information
overcome their insecurity by being overconfident are known as _____. b. magnetic
36. A manager orders her staff to do a task. She is leading through 46. A team of staff who are knowledgeable about a task but are not
_____ style which is effective in climates of _______. sure they want to do the task should be led by a ______ approach.
a. coercive/instability a. directing
b. tactical/disorganization b. coaching
c. position/instability c. supporting
d. magnetic/despair d. delegating
37. Based on the Path Goal theory, House (1971) believes that a 47. ______ Theory states that leaders develop different roles and act
leader's behavior will be accepted by subordinates only to the extent differently with different subordinates.
to which the behavior: a. Leader-Member Exchange
a. is forced upon the followers b. Path/Goal
b. will increase overall productivity c. IMPACT
c. helps subordinates achieve their goals d. Fiedler's Contingency
d. none of these are important factors
48. The Vroom-Yetton Model of Leadership focuses on_______.
38. According to House's path goal theory, a leader can adopt one of a. leader behavior
____ behavioral leadership styles to handle each situation. b. leader characteristics
a. two c. leader decision making
b. four d. leader performance
c. six
d. eight 49. French and Raven (1959) propose five types of power that a leader
can use. Which of the following types of power is inherent in the
39. Which of the four behavioral leadership styles proposed by House position a person holds?
calls for planning, organizing, and controlling the activities of a. Expert
employees? b. Referent
a. Instrumental c. Reward
b. Supportive d. Legitimate
c. Participative
d. Achievement-oriented 50. Managers whose power comes from their knowledge have ____
power whereas leaders who obtain power because of their position
40. According to Path-Goal Theory, a manager who sets challenging have ______ power.
goals and rewards increases in performance has a(n) _____ style of a. expert/coercive
leadership. b. referent/legitimate
a. instrumental c. legitimate/expert
b. supportiv d. expert/legitimate
c. participative
d. achievement-oriented 51. According to French and Raven, power for leaders may lie in the
positive feelings that others hold for them. Which of the following is
41. A leader who uses an achievement-oriented style: the term used for this type of power?
a. shares information with employees a. Expert
b. shows concern for employees b. Referent
c. sets goals and rewards performance c. Legitimate
d. controls rewards and punishment d. Reward
6. POWs who were isolated from other prisoners had a lower need to
live than POWs housed with older soldiers. This negative emotional
reaction demonstrates the need for:
a. power
b. common interests
c. affiliation
d. control
8. ______ refers to the extent to which group members like and trust
one another.
a. Group cohesiveness
b. Group homogeneity
c. Stability of membership
d. Group status
38. Which of the following characteristics suggests that a collection 48. A person who ignores conflict and hopes it will go away is using
of five employees is a team rather than a "group" or a "committee?" a(n) _______ style.
a. Independence a. forcing
b. 2 of the 5 members have 80% of the power b. accommodating
c. The members use casual language c. avoiding
d. Use of forcing to manage conflict d. collaborative
39. ______ teams consist of representatives from various departments 49. A person who manages conflict by ignoring it is using a(n) _____
within an organization. style whereas someone who always gives in to others and risks
a. Self-directed work hurting himself uses a(n) ____ style for handling conflict.
b. Customer-service a. accommodating / avoiding
54. A conflict resolution strategy that involves a neutral third party 5. When organizations undergo change, the first stage employees go
who helps both sides reach a mutually agreeable solution is known through is called:
as: a. discarding
a. arbitration b. defense
b. mediation c. denial
c. compromising d. internalization
d. cooperative problem solving
6. In a change made ________, employees will most likely accept the
55. A conflict resolution strategy in which a neutral third party listens change.
to all parties involved in a conflict and then makes a decision is called: a. because everyone else is doing it
a. mediation b. by a respected leader
b. cooperative problem solving c. without telling the reason for the change
c. arbitration d. by a leader with a self-interest in the change
d. compromising
7. Which of the following would most likely say If it ain't broke, break
it?
a. Change analyst
b. Change agent
c. Receptive changer
d. Change resister
8. Which of the following would most likely say If it's broke, I'll help fix
it?
a. Change analyst
b. Change agent
c. Receptive changer
d. Change resister
19. Which of the following is NOT a decision making strategy 29. During flextime working hours, ___ refer(s) to the total number of
associated with the Vroom-Yetton model? potential hours available for work each day?
a. Autocratic I a. bandwidth
b. Consultative III b. core hours
c. Autocratic II c. flexible hours
d. Group I d. flexitour hours
20. What is the lowest level of employee input and control? 30. A local grocery store has identified hours that everyone must work.
a. ownership of own product These hours are known as:
b. advisory a. bandwidth
c. following b. core
d. absolute c. gliding
d. gliding
21. Which of the following levels of employee input and control is the
first to remove a "redundant system?"
a. Ownership of own product
b. Following
5. Type B personalities:
a. are likely to react negatively to stress
b. are opposite personalities
c. never feel stressed
d. never feel stressed
9. Darnell was hired as a cook's assistant but all he has been doing for
the past five months is clean tables and take out the trash. Darnell's
stress level can probably be explained by:
a. a lack of person-organization fit
b. role ambiguity
c. role conflict
d. role overload
11. ______ help reduce the potential for stress that comes from role
conflict and role ambiguity.
a. Job descriptions
b. Venting emotions
13. Bob has been frustrated with his job for the last three months. He 23. Some people claim to be “night people” and others claim to be
was given two new assignments to complete in addition to his regular “morning people.” This is an issue most related to:
duties. To make matters worse, his computer is too slow to handle the a. circadian rhythms
programs he needs to run. Bob's stress level can probably be b. shift rotation
explained by: c. flexible work schedules
a. a lack of person-organization fit d. fixed shifts
b. role ambiguity
c. role conflict 24. An employee who works only the morning shift each day has what
d. role overload kind of shift schedule?
a. Rotating
14. A non-smoker may not feel comfortable working for a tobacco b. Fixed
company because of: c. Flexible
a. a lack of person-organization fit d. Gliding
b. role ambiguity
c. role synchronization 25. Compared to employees with only one job, moonlighting
d. role overload employees:
a. are more tired
15. People who like to make decisions and take charge run into b. have more accidents
problems when they are hired by an organization that is team oriented. c. perform worse
This trouble is probably the result of: d. are no different in terms of performance
a. a lack of person-organization fit
b. role ambiguity 26. Rating a potential source of frustration on a scale of 1 to 10 is an
c. role synchronization example of:
d. role overload a. perspective taking
b. residual stress
16. Mary always asks her boss if she needs help and is willing to stay c. forecasting
late. Beth talks negatively about her coworkers and keeps important d. rampant diffusion
information from them. Which of the following is true?
a. Neither Mary nor Beth is playing politics 27. Wasting time and energy worrying about the future and asking
b. Beth and Mary are both playing politics "What if?" are good examples of:
c. Mary is playing negative politics a. perspective taking
d. Beth and Mary are both playing negative politics b. residual stress
c. forecasting
17. ______ noise has less of an effect on employee behavior than do d. rampant diffusion
many other aspects of noise.
a. Intense 28. Larry is a junior at Raynes College and has trouble sleeping. He
b. Intermittent keeps worrying about not getting a job when he graduates and never
c. Constant finding the right person to marry. Larry's stress might be the result of:
d. Loud a. perspective taking
b. residual stress
18. Which of the following aspects of noise would most reduce c. rampant diffusion
employee performance? d. forecasting
a. Noise that is high pitched
b. Noise that has a low frequency 29. Mary refuses to let go of her anger for her previous employer. She
c. Noise that is pleasant is now feeling a lot of stress on her current job. This might be an
d. Noise that is necessary example of:
a. perspective taking
19. Continued exposure to high levels of noise is associated with: b. residual stress
a. hearing loss and high blood pressure c. forecasting
b. increased levels of employee aggressiveness d. rampant diffusion
c. increased incidents of worker illness
d. all of these 30. Which of the following is NOT a personal consequence of stress?
a. Loss of hair
20. The human body cools down two different ways. These are b. Sore muscles
through: c. Headaches
a. radiation and effective temperature d. All of these are consequences
b. radiation and evaporation
c. evaporation and circadian rhythm 31. People under stress do all of the following except:
d. none of these a. increase productivity
b. abuse alcohol
21. When ___ is high we are unable to cool ourselves down through c. miss work
radiation. When ___ is high, we are unable to cool ourselves down d. become more cynical
through evaporation.
a. humidity/air flow
41. Liam makes "to do" lists and carefully plans his schedule. He is 52. Which of the following does not fit the profile of the typical
trying to reduce stress through: perpetrator of workplace violence?
a. abdominal breathing a. Male
b. progressive muscle relaxation b. Age 21
c. meditation c. Self-esteem is tied to their job
d. time management d. Are fascinated by, and have access to guns
42. Because 40% of employees in the labor force have a child under
the age of 18, approximately _____ of organizations have an on-site
child care center.
a. 30% (many)
ANSWER KEY 31-40 ADCCC ADCCD 21-30 ACABD BDCDD 11-20 DAABA BCDDA
41-50 ACCBB ADDAA 31-40 DBDCD CDBAA 21-30 DCBAB CCCBA
CHAPTER 1 51-55 DDDAD 41-50 BADCC ACDDB 31-40 ABCAD CCBAD
1-10 BAADB CCDBA 51-55 ADABA 41-50 CDBAD CACDD
11-20 BDAAD BBDDD CHAPTER 5 51-56 BDDCCA
21-30 CBADC DCADD 1-10 CBADD BCDAC CHAPTER 9
31-40 ABDCB ADACA 11-20 CCADA BCDAB 1-10 DCBAD ABBBB CHAPTER 13
41-50 BADDD AAABA 21-30 CDBCA DAACB 11-20 ADACD ACBDB 1-10 DBCBC CBABC
51-60 BDABB CBADD 31-40 CDDCD ACACC 21-30 ACCAA CDDBB 11-20 BCDAA BBBCA
61-64 CACB 41-50 BBDAC CDBDB 31-40 DDDAA AABBB 21-30 BADAA CDABC
51-54 ABCA 41-50 DCBCC BDDCC 31-40 DCDDC BCCCA
CHAPTER 2 51-55 CBCBD 41-50 BBCAB ABCCA
1-10 BDABB CCDDB CHAPTER 6 51-55 DAABC
11-20 DADBD AACCA 1-10 ABCBB CCDCB CHAPTER 10
21-30 BDCDC ADABA 11-20 DCBAB ACABB 1-10 DCBAD ABBBB CHAPTER 14
31-40 AACDA DBCDB 21-30 CCDCC BDDAB 11-20 ADACD ACBDB 1-10 DDCBC BBCBA
41-50 CABBA DABBC 31-40 BDADC DABBB 21-30 ACCAA CDDBB 11-20 CBCBD AACBC
51-55 ACDDC 41-50 BCCBC ABACA 31-40 DDDAA AABBB 21-30 ACACA DDDAB
51-54 DDAD 41-50 DCBCC BDDCC 31-40 BAAAD AACDC
CHAPTER 3 51-55 CBCBD 41-50 DBCBA ACCBB
1-10 ACDAB DBCBD CHAPTER 7 51-56 ADBDDD
11-20 ADBCD CBBAB 1-10 CADCD DBBBD CHAPTER 11
21-30 DCDBB CACAB 11-20 ACADA BDBDC 1-10 ABCAD BBCAC CHAPTER 15
31-40 CBADD BCCBD 21-30 CCBCB DAABD 11-20 DCDAB BBAAB 1-10 ABDCD CBACB
41-50 CACAA DBADA 31-40 CCCAB AABAC 21-30 CABCB ADDDD 11-20 ACDAA BCADC
51-54 BAAA 41-50 CABDD CBACB 31-40 ABBBD ABABC 21-30 CDABD ACDBD
51-55 DDACA 41-50 CDDCD ACCDB 31-40 AABDA DCACB
CHAPTER 4 51-55 DABDC 41-50 DCDBC DACBA
1-10 BCBCB BCAAC CHAPTER 8 51-55 CBDCD
11-20 DABAB CBBCC 1-10 ABDBA CBBCA CHAPTER 12
21-30 DCDBD CAAAA 11-20 BDBAB BBAAC 1-10 CCCAB CDABD