IOM is looking for Senior Operations Assistant (Field Support) according to the Terms of Reference

below. Interested applicants are invited to apply by 29.01.2023 at the latest, referring to the vacancy notice
ref. code on the e-mail subject header.

OPEN TO INTERNAL & EXTERNAL CANDIDATES

Reference Senior Operations

VN-07/2023/S-BD1 Position Title:
Code: Assistant (Field Support)
Estimated Starting
Duty Station: Cox’s Bazar, Bangladesh As soon as possible
Date:
One Year Fixed Term
Classification: G-6 Type of Appointment: (with possibility of
extension)
Unit: Movement Operations

General Functions:

Under the general supervision of the Senior Movement Operations Manager and the direct supervision of
Movement Operations Officer, the Senior Operations Assistant (Field Support) is responsible for supervising
movement operations activities in the field, with the following duties and responsibilities:

Responsibilities and Accountabilities:

1. Coordinate a team or teams of up to a total of eight staff members undertaking field activities in an
assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or
sub-office, or in relation to transportation, including supporting staff development processes such as
hiring, providing training, assigning duties and giving feedback to staff members on their performance on
a regular basis to ensure high quality work and the accurate completion of field support activities.
2. Coordinate the efficient and effective management of airport services, including care and verification of
travel documentation; assistance with airport formalities; escorts for arriving and departing individuals;
ensuring individuals with special needs or equipment receive appropriate support; and sending
notifications using relevant systems. Schedule daily work for Field Support staff, ensuring adequate
coverage for all flight arrivals and departures based on advanced booking notifications (ABNs) and
onward movements, and ensure staff have adequate power and IT availability to complete their work.
Handle all urgent issues as they occur and process relevant financial paperwork in coordination with IOM
management.
3. Coordinate staff as they assist individuals at transit centers or third-party facilities throughout their stay.
Coordinate with Movement Operations Officer to maintain an organized flow of individuals and their
luggage through arrival and departure procedures at the facility; track relevant information regarding
flight data and ensure team members are updated on departure times, delays and cancellations; work with
staff to ensure luggage and medical checks are organized in an efficient manner; under the supervision of
Movement Operations Officer, create the weekly shift schedule and assign tasks, ensuring coverage is
adequate to maintain a safe, secure and clean environment; report regularly to management on long-
stayers and other relevant issues, employing creative problem solving as needed to handle problems. In
coordination with Movement Operations Officer, handle financial paperwork.
4. Coordinate timely and adequate services for meals, snacks and water for individual staying at Transit
Centers, third-party facilities or during transit in airports and other locations, ensuring staff members work
closely with the service provider to ensure meals are culturally appropriate and to reduce the level of
waste while keeping the quality of the food at the highest standard.
5. Coordinate pre-departure formalities including but not limited to counselling, travel loans, luggage,

IOM is an equal opportunity employer and women are encouraged to apply.

IOM Offices and vehicles have smoke-free work environment.
 prohibited items, bag tags and clothing/shoes. Schedule and supervise daily discussions with individuals
staying in facilities on cleanliness, litter and hygiene. Ensure all posters and informational messages are
up-to-date and placed in visible locations.
6. Provide oversight at transit centers and third-party facilities for extended periods of up to 12 hours and
during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay.
Communicate promptly with third-party facility representatives and/or management if issues arise.
7. Supervise the coordination of transportation from consolidation points, transit centers and third-party
facilities, including liaising with service providers, supervising staff as they ensure the identity
verification, readiness and organization of individuals being transported, and preparing and supervising
relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and that staff
members arrange for individuals to be escorted on transportation as needed. Ensure persons with special
needs are provided with appropriate services and report any issues to supervisors immediately.
8. Coordinate and/or provide pre-screening, pre-departure orientation and selection mission support, medical
processing support, exit permit support and/or interpretation services for individuals at the airport, in
transit centers, camps, consolidation points, IOM facilities and third-party facilities or during transport by
air, ground or water.
9. Under the close supervision of Movement Operations Officer liaise as needed with other Teams and Units
in IOM Bangladesh and with external partners such as airport and government authorities, relevant
embassies, and the United Nations High Commissioner for Refugees (UNHCR). Provide regular feedback
on work being accomplished to the Movement Operations Officer and keep supervisors immediately
informed of any issues that arise.
10. As needed, and under the close supervision of Movement Operations Officer, assist with financial
activities related to movement operations, such as petty cash payments and reports.
11. Train Field Support Team members as needed to efficiently and effectively manage their work, conduct
quality assurance, and to monitor and guide other Field Support staff members and activities.
12. Alert Movement Operations Officer or management of any non-compliance to SOPs or codes of conduct
by IOM staff members or partners.
13. Perform such other duties as may be assigned.

Education, Experience, Skills and Language:

• Six years of working experience with secondary [high school] education; four years of working
experience with Bachelor’s degree.
• Prior Movement Operations, transportation-related and/or management experience a strong advantage.
• Strong computer skills - Word, Excel and Internet.
• English is mandatory. Working knowledge of Bangla or locally spoken languages is an advantage.

Method of Application:

External candidates:

Send the application to IOMBangladeshJobs_External@iom.int ; the subject line should mention the
reference code VN-07/2023/S-BD1; Senior Operations Assistant (Field Support). The following
documents must be attached:
(i) Application Letter/Cover Letter
(ii) Curriculum Vitae
(iii) Personal History Form (PHF) which can be downloaded from the IOM Dhaka website:
https://bangladesh.iom.int
(iv) Scan copy of Photo

Internal candidates:

The PERN must be indicated in the Personal History Form (PHF) for the reviewer to determine that it
is an internal application.

Applications are sent to IOMBangladeshJobs_Internal@iom.int- the subject line should mention the
reference code VN-07/2023/S-BD1; Senior Operations Assistant (Field Support). The following
documents must be attached:

IOM is an equal opportunity employer and women are encouraged to apply.

IOM Offices and vehicles have smoke-free work environment.
(v) Application Letter/Cover Letter
(vi) Curriculum Vitae
(vii) Personal History Form (PHF) which can be downloaded from the IOM Dhaka website:
https://bangladesh.iom.int
(viii) Scan copy of Photo

APPLICATION WITHOUT PROPER REFERENCE CODE MENTIONED ABOVE AND INCOMPLETE

APPLICATION WILL BE DISREGARDED

Any attempt for persuasion will be considered as a disqualification

Due to volume of applications received, only short-listed candidates will be called for further
assessment. Note for internal candidates:
with refer to IN233 and Clause 7.5 of IOM Recruitment Policy:
Staff members selected for a VN/SVN in his or her same category at one grade higher than his or her personal
grade shall be appointed at the advertised grade. A staff member selected for a VN/SVN to a position which is
two grades higher than the staff member’s current grade, will be appointed at the interim grade, and six
months later at the higher grade.

IOM is an equal opportunity employer and women are encouraged to apply.

IOM Offices and vehicles have smoke-free work environment.