Professional Documents
Culture Documents
Brenda Elizabeth Bplan
Brenda Elizabeth Bplan
PAPER NO:
CENTER CODE:
INDEX NO:
PRINTED TO: THE CBET EXAM BODY FOR THE AWARD OF PARTIAL;
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DEDICATION
My sincere gratitude goes to my supervisor for his guidance, patience and many hours he
dedicated into guiding me through his research proposal. Thanks also to the supportive staff and
to my college colleagues for their positive encouragement and for the support in caring out this
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DECLARATION
This project is my real work, never been presented in any other institutions for an award.
Brenda Elizabeth
Supervisor:
Signature _________________________date_______________
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ACKNOWLEDGEMENT
Above all I thank my God for giving good health and spirit to enable me carry out this research,
thank you all for support me and may almighty God bless you abundantly.
To my family especially my dad I thank you for the support towards this business plan.
I also give thanks to my colleagues and classmates for the positive support in carrying out this
study.
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Contents
DEDICATION............................................................................................................................................2
DECLARATION..........................................................................................................................................3
ACKNOWLEDGEMENT.............................................................................................................................4
EXECUTIVE SUMMARY.............................................................................................................................8
CHAPTER ONE:.........................................................................................................................................9
1.0: BUSINESS DESCRIPTION........................................................................................................................9
1.1: NAME OF THE BUSINESS.......................................................................................................................9
LOCATION....................................................................................................................................................9
CUSTOMERS................................................................................................................................................9
1.2: FORMS OF THE BUSINESS.....................................................................................................................9
TYPE OF BUSINESS.......................................................................................................................................9
1.3: GOALS OF THE BUSINESS....................................................................................................................10
ADVANTAGES............................................................................................................................................10
1.4: JUSTIFICATION OF THE BUSINESS OPPORTUNITIES............................................................................10
1.5: SIZE AND GROWTH PROSPECTS OF THE MARKET...............................................................................11
1.6: UNIQUENESS OF THE BUSINESS..........................................................................................................11
1.7: ENTRY STRATEGY................................................................................................................................11
1.8: NATURE OF THE BUSINESS.................................................................................................................11
1.9: COMPETITIVE PRICING STRATEGY......................................................................................................11
1.10: MANAGEMENT OF THE BUSINESS....................................................................................................11
1.11: PROFITABILITY..................................................................................................................................12
CHAPTER TWO.......................................................................................................................................13
2.0 MARKETING PLAN................................................................................................................................13
2.1 CUSTOMERS........................................................................................................................................13
2.2 COMPETITION......................................................................................................................................13
STRENGTH AND WEAKNESS.......................................................................................................................13
2.3 MARKET SHARE....................................................................................................................................14
PRICING STRATEGY....................................................................................................................................14
Competition Price......................................................................................................................................14
2.4 DEMAND FOR THE PRODUCT...............................................................................................................14
2.5 PRODUCTION COST.............................................................................................................................14
2.6: ADVERTISING AND PROMOTION STRATEGY.......................................................................................15
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Advertising.................................................................................................................................................15
Promotion.................................................................................................................................................15
DISTRIBUTION STRATEGY..........................................................................................................................15
SALES TACTICS...........................................................................................................................................15
2.7 NUMBER OF EMPLOYEES.....................................................................................................................15
Manager Qualifications.............................................................................................................................16
Duties........................................................................................................................................................16
Supervisor Qualifications...........................................................................................................................16
Duties........................................................................................................................................................16
Salesperson Qualifications.........................................................................................................................17
Duties........................................................................................................................................................17
Accounting Officer Qualifications..............................................................................................................17
Duties........................................................................................................................................................17
Subordinate Employees Qualifications......................................................................................................18
Duties........................................................................................................................................................18
Trainees Qualifications..............................................................................................................................18
CHAPTER THREE:...................................................................................................................................20
3.0: ORGANIZATION STRUCTURE...............................................................................................................20
3.1: RECRUITMENT, TRAINING AND PROMOTION.....................................................................................21
RECRUITMENT...........................................................................................................................................21
TRAINING...................................................................................................................................................21
MOTIVATION.............................................................................................................................................22
REWARD....................................................................................................................................................22
3.2: LICENCE AND PERMIT.........................................................................................................................22
CHAPTER FOUR......................................................................................................................................24
4.0 OPERATIONAL AND PRODUCTION PLAN.............................................................................................24
4.1 PRODUCT FACILITY AND CAPACITY......................................................................................................24
4.2 PRODUCTION STRATEGY......................................................................................................................24
MONTHLY MATERIALS REQUIRED.............................................................................................................25
MONTHLY LABOR REQUIRED.....................................................................................................................25
MONTHLY OPERATIONAL EXPENSES.........................................................................................................26
COST OF PRODUCTION..............................................................................................................................26
4.3 SERVICE DESIGN AND DEVELOPMENT.................................................................................................26
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CHPATER FIVE:.......................................................................................................................................28
5.0: FINANCIAL PLAN.................................................................................................................................28
5.1: PRE- OPERATIONAL COST...................................................................................................................28
5.2: ESTIMATION OF WORKING CAPITAL...................................................................................................29
5.3: CASH IN FLOW PROJECTION YEAR ONE (1).....................................................................................30
5.4: PRO-FORMA INCOME STATEMENTFOR THE YEAR ENDING 2018 – 2025...........................................31
5.5: PRO-FORMER BALANCE SHEET AS AT 31st DEC 2025..........................................................................32
5.6: BREAK EVEN ANALYSIS.......................................................................................................................33
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EXECUTIVE SUMMARY
The proposed business, Mama Jaydon Beauty Shop, will be strategically located in Kisumu
Town, Kisumu County, and directly opposite KCB Bank Kenya. The primary activities of the
shop will include offering a wide range of beauty products and services. These services will
encompass hair styling, nail care, skincare treatments, and the sale of high-quality beauty
products.
The aim of Mama Jaydon Beauty Shop is to meet the growing demand for beauty services and
products within the local community, providing convenient and professional services to enhance
customer satisfaction and reduce the need for customers to travel to distant locations for their
beauty needs. Recognizing a gap in the market, the business intends to offer comprehensive
beauty solutions tailored to the preferences and needs of the local clientele.
Mama Jaydon Beauty Shop will be structured with a clear organizational hierarchy to ensure
efficient management and operations. The shop will have a team of skilled assistants and
professionals dedicated to delivering top-notch services, helping the business achieve its goals
and targets.
By positioning itself as a one-stop beauty destination, Mama Jaydon Beauty Shop aims to
become a trusted and preferred choice for beauty enthusiasts in the region.
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CHAPTER ONE:
to its popularity and fashionable beauty products and services, hence it will attract customers.
LOCATION
The business is located in Kisumu County. It is situated in Kisumu Town just opposite KCB
Bank; it’s a tall building painted pink with the name "MAMA JAYDON BEAUTY SHOP"
written in black.
KCB BANK
MEGA PLAZA
HUDUMA CENTER ROAD
MASENO UNIVERSITY
MAMA JAYDON TOWN CAMPUS
BEAUTY SHOP
CUSTOMERS
The main reason for situating my business in this area is to capture the customers around there
since it is densely populated, including being near a school, namely, Kisumu High School. The
proximity to the school provides a steady customer base, with students, staff, and parents likely
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1.2: FORMS OF THE BUSINESS
The business is a sole proprietorship as it requires a relatively small amount of capital to start.
Additional funding will be sought through bank loans. As profits increase, the business will
TYPE OF BUSINESS
The business will cater to both wholesale and retail customers in the area, providing readily
The business should double its starting capital as soon as it commences operations.
In the first year, the business will focus on strengthening its presence and generating increasing
profits annually.
The business will also ensure all workers are provided with the necessary protective clothing and
ADVANTAGES
i. To create job opportunities for both local and foreign citizens.
iii. iii. To contribute to the development of good facilities and communication networks
in the community.
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1.4: JUSTIFICATION OF THE BUSINESS OPPORTUNITIES
The business location was chosen due to its easy accessibility and good security. The area is
secure, with a police station nearby. The road infrastructure is excellent, making transport easy.
Additionally, the densely populated area, with a mix of young and old residents, ensures a steady
beauty products and services will be introduced to attract more customers, leading to increased
sales and profits. The growth prospects are high given the dense population of Kisumu County.
needs of the local community. Unlike other beauty shops, it will provide a wide range of
Engaging with wholesalers will help understand market trends and effectively approach the
market.
expensive compared to other firms in the same business. This competitive pricing will help
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1.10: MANAGEMENT OF THE BUSINESS
With three years of experience in marketing and retail, the shop owner has the expertise to
manage the business effectively. An advisory team with retail experience will support the
1.11: PROFITABILITY
Start-up costs for the first year are estimated at 2,000,000 KES, with the owner investing 25% of
the total amount. Annual sales are projected to increase, with losses expected to be minimal. By
the second year, sales are expected to grow by 20%, ensuring the business becomes profitable.
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CHAPTER TWO
2.1 CUSTOMERS
Our primary target customers are individuals working and residing in town. We will focus on
attracting both local residents and those from nearby areas, especially given the shop's
convenient location.
2.2 COMPETITION
The business will face competition from existing beauty shops like Bogoria Beauty Shop and
Apparel Beauty Shop in the area. Below is a comparison of their strengths and weaknesses
BUSINESS
advertisement of its beauty products and services. By providing high-quality services and
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personalized customer care, Mama Jaydon Beauty Shop aims to secure a substantial market
PRICING STRATEGY
The business will consider the following factors when determining the prices for its products and
services:
Competition Price
Prices will be set competitively to prevent customers from seeking alternatives. The shop will
offer high-quality beauty services at competitive rates, ensuring affordability and value for
money.
construction of more schools and hospitals. Mama Jaydon Beauty Shop will leverage this high
Operational Costs: Efficient use of resources to provide meaningful beauty services, reducing
Advertising
The business will use various channels for advertising, including radios, social media,
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Promotion
Offering after-sales services like complimentary calendars to customers.
Providing discounts on beauty services for the first customers to promote repeat business.
DISTRIBUTION STRATEGY
Beauty products will be sold directly to customers in-store. To attract more customers, the
business will also offer free delivery for bulk purchases to wholesalers and retailers in the area.
SALES TACTICS
The business intends to offer the following discounts:
Cash Discount: Applied to services exceeding a certain amount, e.g., Ksh 15,000.
Quantity Discount: For bulk purchases, either reducing the price or providing discounted
transport.
Additionally, credit facilities will be available to trustworthy customers after the first year of
operation.
Manager Qualifications
Diploma in sales and marketing.
Good communicator.
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Duties
Planning and coordinating activities.
Supervisor Qualifications
Degree in beauty and cosmetology.
Good communicator.
Duties
Ensuring effective business operations.
Salesperson Qualifications
Credit in sales and marketing.
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Duties
Collecting customer orders.
Duties
Budgeting.
Financial planning.
Duties
Cleaning the shop.
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Assisting with customer service.
Trainees Qualifications
Pass in beauty and cosmetology.
Duties
Security Qualifications
Kenyan citizen.
Duties
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CHAPTER THREE:
MANAGER
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SUPERVISOR ACCOUNT
OFFIUCER
Mama Jaydon’s Beauty Shop supply house will recruit its employee locally so as to enable
creation of job opportunities and this will also make the business to gain more customers in the
local area.
The following are ways the business will recruit its employee.
RECRUITMENT
I. ADVERTISEMNT
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The business will identify the vacancies and advertise through posters and job
The business will also advertise job vacancies through local radio and television to
II. INTERVIEW
This method will be applicable to shortlisted whose diplomas and testimonials will be
satisfied managed and the candidate interviewed on concerning the job present.
This method will also be used to get qualified employer who have good skills to join
and work with the company and also eliminating unskilled employees.
TRAINING
The business will also offer for the employees in the organisation through various ways i.e.
The business will also offer training for its employers in the organisation through calling some
trainers to train them once in a month as this enabling them to acquire more skills.
MOTIVATION
The business will offer morals to its employers in various ways giving the employees more
allowances hence enabling positive attitude towards their job thus preventing the business form
collapsing.
Their salaries and wages shall also be increased by 20% per year hence giving them morale
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REWARD
The business will offer reward to its employees in a certain circumstances like when the business
gain more profit after paying all the debts and calculating all the amount of expenses then
employees will be given reward according to their top ranked up to subordinate staff for them to
have morale.
Mama Jaydon Beauty Shop will use local authority to get legal identity for their peace in the area
COST : 2000
DURATION :1 YEAR
CHAPTER FOUR
are essential for the daily running of the beauty shop and for providing services to customers.
Facial Treatment Machine: Used for various facial treatments and skincare routines.
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Manicure and Pedicure Kits: For nail care services including cleaning, shaping, and decorating
nails.
Hair Styling Equipment: Includes hair dryers, straighteners, curlers, and other styling tools.
Massage Beds and Chairs: For providing massage and relaxation services.
demand from customers in the area. To ensure quality service and avoid interruptions, the
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Waxing Supplies 10 packs 500 5,000
TOTAL 36,500
TOTAL 11 122,000
Transport 7,000
Insurance 2,000
TOTAL 23,500
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COST OF PRODUCTION
The total monthly cost of production is calculated as the sum of labor and other expenses:
will create tailored beauty treatments based on the latest trends and customer preferences.
Services include facials, manicures, pedicures, hair styling, makeup application, massages, and
waxing.
Service Development
All services available at the beauty shop will be clearly listed with their respective prices,
making it easy for customers to choose without needing to inquire with the staff, thus saving
time.
4.4 REGULATION
Health Permit
Environmental Permit
Also obtained from the Ministry of Health to ensure environmental standards are met.
Safety Regulations
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Work Permit
Obtained from the city council office to legally operate the business.
CHPATER FIVE:
Fixed assets
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Insurance 1000
MAMA JAYDON BEAUTY SHOP WORKING CAPITAL FOR THE YEARS ENDING 2025
Cash in bank
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ESTIMATED
WORKING
CAPITAL
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5.3: CASH IN FLOW PROJECTION YEAR ONE (1)
JAN FEB MAR APR MAY JUN JULY AUG SEP OCT NOV DEC TOTAL
Cash inflow KSH KSH KSH KSH KSH KSH KSH KSH KSH KSH KSH KSH KSH
Cash sales 400000 410000 430000 500000 540000 550000 560000 600000 610000 600000 640000 650000 6460000
Credit sales 10000 8000 9000 10000 9000 8000 7600 8000 10000 9000 8000 9000 105800
Cash in hand 50000 70000 70000 50000 50000 50000 70000 70000 50000 50000 50000 80000 680000
Cash at bank 150000 10000 150000 150000 100000 100000 150000 100000 150000 150000 100000 150000 1555000
Total cash flow 610000 588000 659000 710000 669000 708000 787800 808000 760000 809000 8480000 809000 87485800
0 0
Cash outflow
Cash purchases 100000 100000 100000 100000 150000 150000 200000 200000 200000 200000 200000 200000 1100000
Rent 6000 6000 6000 6000 6000 6000 6000 6000 6000 6000 6000 6000 72000
Salary & wages 59000 59000 59000 59000 59000 59000 59000 59000 59000 59000 59000 59000 708000
Telephone 1000 1200 1000 10000 12000 1000 1000 1200 1200 1000 1000 1000 12800
Transport 10000 12000 8000 13000 7000 9000 11000 6000 14000 10000 11000 9000 124000
Electricity bill 1000 1000 900 1100 100 800 1700 1000 700 1300 1000 1000 120000
Water bill 2000 1800 2200 200 2300 1700 2000 2000 1900 2100 200 2000 24000
Advertisement 9000 1200 9000 6000 36000
Bank loan repay 6000 6000 6000 6000 6000 6000 6000 6000 6000 6000 6000 66000
10%
Total cash 188000 187000 183100 200100 232500 233500 286200 288200 288400 285400 292000 284000 2950800
outflow 0
Available cash 4220000 401000 475900 509900 466500 501600 519800 471800 474500 523600 556000 525000 5841600
Accumulative 422000 823000 129890 180880 227530 274980 325140 377120 4243000 4766600 5322600 5847600
cash 0 0 0 0 0 0
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5.4: PRO-FORMA INCOME STATEMENTFOR THE YEAR ENDING 2018 – 2025
ITEM 31st DEC 2018( KSH) 31st DEC 2019 (KSH) 31st DEC 2025 (KSH)
Sales 6460000 6580000 6750000
Opening sales 8795500 8850500 8900000
Purchases 1850000 1850000 1900000
1064500 1070000 1080000000
Less closing stock 0 6650500 6700500
5961500 4050000 4099500
4684000 2530000 2650500 6750000
Gross profit 1776000 6460000 6570000 6580000 6750000 2650500
Loss expenses 64600000 1776000 2530000
Rent 72000 72000
Salary and wages 72000 7080000 7080000
Telephone 708000 56000 56000
Transport 56000 120000 120000
Electricity 120000 24000 24000
Advertisement 24000 12000 12000
Bank loan 12000 72000 72000
repayment (2%)
Water bill 72000 18000 18000
Repair and 18000 15000 15000
maintenance
Total expenses 15000 1097000 1097000
Net profit tax 1097000 1433000 1553000
679000 1776000 253000 253050 2650500 2650500
Less provision for 1776000 679000 1483000 1553500
tax
Net profit after tax 33950 71650 77675
645050 1361350 1475875
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5.5: PRO-FORMER BALANCE SHEET AS AT 31st DEC 2025
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VARIABLE EXPENSE AMOUNT (KSH)
Purchases 1350000
Telephone 56000
Transport 120000
Electricity 24000
Water 18000
Fixed cost
Rent 72000
=6460000-206800
= Ksh. 4392000
= (4392000*100) /6460000
=68%
= (780000*100)/68
FINANCING
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ITEM AMOUNT (KSH)
PROPOSED CAPITALISATION
TOTAL 900000
= (1776000*100) /6460000
=27.5%
= (679000*100)/40000
‘ =15.8%
= (645050*100)/90000
=71.67%.
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