SHUBHASHRI BHINTADE

Business Analyst
Phone: 8999983745 | Email: shubhashri.bhintade0697@gmail.com
https://www.linkedin.com/in/shubhashri-bhintade/

PROFILE Experienced Technical Consultant with 3+ years of proven expertise. Successfully managed high-profile clients,
streamlining processes, and significantly reducing support tickets. Dedicated to driving user growth, improving
retention, and collaborating with cross-functional teams to prioritize features and enhance user experience.
Proficient in communication, time management, problem-solving, team management, and client service
management.

WORK HISTORY
FREELANCER Analyzed client business requirements and translated them into actionable insights,

(Dec 2023 - May 2024 )
achieving a 90% alignment between client expectations and project deliverables.
Conducted in-depth data analysis projects for various clients, resulting in a 15% increase in
operational efficiency and cost savings.
Developed comprehensive business proposals and reports, outlining recommendations for
process improvements and revenue optimization, resulting in a 20% increase in client
satisfaction.

TECHNICAL CONSULTANT Achieved 95% CSAT rating by providing effective solutions to the merchants.

Razorpay (Apr 2023 - Dec 2023) 30% increase in query resolution efficiency by collaboration with internal and external
stakeholders.
Created detailed roadmaps, prioritizing features based on user feedback and market
analysis, leading to a 15% increase in product efficiency.
Utilized Power BI for KPI’s and conducting data analysis, leading to a 20% increase in user
engagement and retention through targeted product enhancements.
Worked on critical project to develop a comprehensive system for Stock Broking Company,
TECHNICAL SERVICES
PROFESSIONAL demonstrating communication skills by gathering and documenting business requirements,

Kyndryl (Apr 2021 - Apr 2023)
resulting in 100% alignment with stakeholder expectations.
Integrated custom visualizations and developed complex calculated measures using DAX in
Power BI, enhancing data representation and analysis capabilities by 90%.
Acted as a liaison between the company and clients, effectively communicating client issues
and providing timely updates on their resolution, fostering strong client relationships with
a satisfaction rate of 95%.

SKILLS CERTIFICATION
Programming Language - Python The Complete ServiceNow Administrator Course

Database - SQL Business Intelligence and Data Analysis with Microsoft

Tools - Looker, Coralogix, Power BI, Postman Power BI

ITSM Tools - Freshdesk, JIRA, ServiceNow PL-300 certification: Microsoft Power BI Data Analyst

Project Management
Data Modeling
Agile Methodology

EDUCATION

MBA - BUSINESS ANALYTICS (2021)

Hiraben Nanavati Insititute of Management and Reserach

B.E. - ELECTRONICS & TELECOMMUNICATION (2019)

Deogiri Institute of Engineering and Management Studies