RENU PRASAD renuprasad0107@gmail.

com

https://www.linkedin.com/in/renu-prasad-
Supply Chain Manager 63ab52179/

SUMMARY
With 5+ years of Supply Chain Management experience, I excel in overseeing inventory from Fulfillment Centers
to Last Mile Logistics. My expertise includes maintaining top-notch KPI performance and successfully managing
high-pressure scenarios, such as handling 10,000+ loads during three Big Billion Days events. I am eager to bring
this valuable experience to your team and contribute to optimizing your supply chain operations.

EDUCATION PROFESSIONAL EXPERIENCE

Biju Patnaik University of Technology Fleet Operation Manager
Master's of Business Administration 2019 Zomato Ltd Apr 2022 - Present

Sambalpur University Manage fleet operations in assigned clusters, aligning supply with
demand projections and strategically positioning resources.
Bachelor of Science 2016 Collaborate with the demand team to forecast orders, address
downtrending merchants, and coordinate logistics functions for
SKILLS cities.
Analyze partner performance metrics using tools like MS
Excel/Google Sheets, taking corrective actions as needed.
Tools
Drive Inventory Visibility and Responsiveness (IVR) initiatives while
ERP (SAP)
optimizing cluster costs.
SQL
Demonstrate hands-on experience in conflict resolution for
TCP App
smooth on-ground operations.
Bifrost
Tools used: Escalation Dashboard, Redash (Query Page)
Advance MS Excel
MS Word
Senior Executive CL
MS PPT
Database Flipkart Internet Pvt Ltd Jul 2019 - Mar 2022
New Migration
End-to-end logistics operations, ensuring strict adherence to
operational procedures and policies.
CERTIFICATIONS Take charge of maintaining SLAs and TAT, closely monitoring all
parameters and upholding regional productivity standards.
IIM-B (Supply Chain Management Prioritize customer satisfaction by proactively addressing queries
Traning Program) and issues, aiming to reduce escalations.
Provide essential behavioral and training programs for the team,
Cognitive Classes (Lean Six Sigma ensuring alignment with new processes and products.
Traning Program) Act as the Single Point of Contact (SPOC) for the Odisha region
concerning KPIs and Seller Timeslot management
Data Gyan (Data analytics certification) Tools: ERP- SAP

LANGUAGES Internship
Flipkart Internet Pvt Ltd Jan 2019 - Feb 2022
English
Hindi Collect data from diverse sources, including social networking
Oriya platforms, to identify potential customers for the company's
business team.
CONTACT Prioritize customer satisfaction and delight as the primary goals,
aiming to understand factors contributing to dissatisfaction and
escalations.
+91- 7978109157 Develop daily, weekly, and monthly analytics reports for key
product KPIs to facilitate informed decision-making.
Sector- 38, Gurugram, Oversee the MotherHub process, managing activities from sorting
Haryana 122001 to dispatch to respective hubs, ensuring a seamless logistics
operation.
Tools: Escalation Dashboard