Workplace Assessment Task 1.

3 – Observation Form
(This form is for the assessor’s use only)

Purpose
This Observation Form lists the practical skills that the candidate must demonstrate/perform while
completing Workplace Assessment Task 1.3.

This form is to be completed by the candidate’s assessor to document their observations on the candidate’s
performance in Workplace Assessment Task 1.3.

Task Overview
For this task, the candidate is required to meet with program stakeholders to identify and explore gaps
between the current state and desired future state while being observed by the assessor.

In this task, the candidate will be assessed in:

 Practical knowledge of the current and desired future state.

 Practical skills relevant to identifying and exploring relevant stakeholders gaps between the current
state and desired future state.

 Practical skills relevant to communicating and negotiating with relevant program stakeholders.

Instructions to the Assessor

Before the assessment
 Organise workplace resources required for the candidate to complete this assessment.

 Discuss this assessment task with the candidate, including the practical skills they need to
demonstrate during this task and the criteria for satisfactorily demonstrating each skill.

 Review this form with the candidate and address any queries or concerns they may have about it.

During the assessment

 Observe the candidate as they complete the Workplace Assessment Task.

 For each practical skill listed in this observation form:

o Tick YES if you confirm you have observed the candidate demonstrate/perform the practical
skill.

o Tick NO if you have not observed the candidate demonstrate/perform the practical skill.

 If you ticked YES, provide the date when you observed the candidate demonstrate the skill.

 Write specific comments on the candidate’s performance in each criterion. Your feedback/insights
will help address any area/s for improvement.

Workplace Assessment – Observation Form Version 1.0 Produced 2 April 2

© Compliant Learning Resources
After the assessment
 Complete all parts of the Observation Form, including the Assessor Declaration on the last page of
this form. Your signature must be handwritten.

Candidate Details

Candidate name

Title/designation

Assessor Details

Candidate is observed and

assessed by

Training Organisation

Relevant qualifications held

Context of the Assessment

Workplace/organisation

Program title/name

Program overview

Program stakeholders present

in this meeting

Resources required for the Workplace program

assessment
Program stakeholders, e.g. program sponsor, portfolio managers,
project managers, subject matter experts, and team members.

Meeting area (room, online)

Relevant program documentation, e.g. program scope, previous

meeting minutes, program and project data relevant to the current
state, etc.

Meeting minutes template

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Candidate Assessment Briefing

Date of assessment briefing

The assessor confirms: YES/NO

1. They have discussed with the candidate the workplace task they
YES NO
are required to complete for this assessment.

2. The candidate understands they will be assessed while completing

this workplace task, as well as any document(s) they will complete YES NO
as part of this task.

3. They have discussed with the candidate instructions how they are
YES NO
to undertake the workplace task.

4. They have provided the candidate guidance on how they can

YES NO
satisfactorily complete the task.

5. They have discussed with the candidate the practical skills (listed
YES NO
below) they are required to demonstrate while completing this task.

6. They have addressed the candidate’s questions or concerns about

YES NO
the workplace task and the assessment process.

Workplace Assessment – Observation Form Version 1.0 Produced 2 April 2

© Compliant Learning Resources
Observation Form
During the meeting with program YES/NO Date observed Assessor’s
stakeholders: comments

1. The candidate discusses the

current state, including:

i. The candidate shares YES NO

information with
stakeholders about the
current state
e.g. relevant process
KPIs, such as current
market share of 10%

ii. The candidate refers to YES NO

relevant data about the
current state
e.g. process data, process
maps, analysis of data

iii. The candidate YES NO

communicates areas of
the current state that are
planned for
change/improvement as
part of the program and
relevant projects
e.g. specific plans,
processes that are
targeted

iv. The candidate asks for YES NO

input and feedback on the
current state
e.g. whether stakeholders
agree with the current
state data and definitions
or whether they see the
current state as different

v. The candidate documents YES NO

feedback and suggestions

2. The candidate shares information

about the program and client
objectives, including:

i. The candidate defines YES NO

program clients

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 During the meeting with program YES/NO Date observed Assessor’s
stakeholders: comments

ii. The candidate shares YES NO

client expectations with
candidates
e.g. specific KPIs to be
improved, such as
improve market share
from 10% to 20%

3. The candidate discusses the

desired future state, including:

i. The candidate shares YES NO

information with
stakeholders about the
future state using the
agreed future state
description
Note: The future state
description was agreed
upon in assessment task
1.2 and must be used
here.

ii. The candidate YES NO

communicates the gaps
between the current state
and the desired future
state
e.g. the market share gap
is 10%, conversation rate
15%, sales $100,000 per
month

iii. The candidate asks for YES NO

input and feedback on the
desired future state and
gaps to be closed
e.g. whether stakeholders
agree with the desired
future state, whether
stakeholders believe the
desired future state is
achievable

iv. The candidate documents YES NO

feedback and suggestions

Workplace Assessment – Observation Form Version 1.0 Produced 2 April 2

© Compliant Learning Resources
 During the meeting with program YES/NO Date observed Assessor’s
stakeholders: comments

4. The candidate facilitates the

negotiation of the future state.
(This practical skill must be
demonstrated in the context of
conflicting requirements/needs
among the project stakeholders in
relation to the future state, e.g. a
project stakeholder requiring the
team to work on very tight
deadlines, a project stakeholder
requiring complex functions and
features at low rates, etc.)

i. The candidate clarifies the YES NO

objective of the negotiation
between the two parties.

ii. The candidate presents YES NO

logical points for
consideration in the
discussion.

iii. The candidate settles an YES NO

agreement regarding the
future state between the
two parties.

iv. The candidate documents YES NO

the agreement or
resolution in the meeting
minutes or similar
document.

5. The candidate discusses proposed

plans for closing the gap, including:

i. The candidate shares YES NO

proposed high-level plans
for closing the gaps
between current and
future state

ii. The candidate refers to YES NO

relevant documentation
about high-level plans
e.g. program scope

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 During the meeting with program YES/NO Date observed Assessor’s
stakeholders: comments

iii. The candidate asks for YES NO

input and feedback on the
proposed plans
e.g. whether stakeholders
agree with proposed
plans, whether
stakeholders have other
ideas of how the gap can
be closed

iv. The candidate negotiates

solutions to close the
gaps, including:

a. The candidate YES NO

engages in detailed
discussions about
possible solutions

b. The candidate YES NO

comes to an
agreement on
solutions that
should be explored
further

v. The candidate documents YES NO

feedback and suggestions

6. When relaying information about

the program details, the candidate:

i. uses plain English, as YES NO

appropriate to the
audience.

ii. uses industry-accepted YES NO

terminology as appropriate
to the audience, e.g. using
work health and safety
terminology when talking
to audience comprised of
WHS personnel.

iii. avoids the use of verbose YES NO

and convoluted language.

Workplace Assessment – Observation Form Version 1.0 Produced 2 April 2

© Compliant Learning Resources
 During the meeting with program YES/NO Date observed Assessor’s
stakeholders: comments

iv. includes pertinent facts YES NO

and details when
presenting the information.
For example, when asked
for their desired
engagement, they identify
one that is appropriate to
them and not just
accepting what is
suggested to them etc.

7. When seeking information (whether

asking questions or asking further
for further clarifications), the
candidate:

i. uses plain English, as YES NO

appropriate to the
audience.

ii. uses industry-accepted YES NO

terminology as appropriate
to the audience, e.g. using
work health and safety
terminology when talking
to audience comprised of
WHS personnel.

iii. avoids the use of verbose YES NO

and convoluted language.

8. The candidate uses active listening

to confirm understanding, including:

i. Paraphrasing to YES NO
demonstrate they
understand what the
speaker has just said.

ii. Nonverbal cues to YES NO

demonstrate
understanding, such as
nodding.

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 During the meeting with program YES/NO Date observed Assessor’s
stakeholders: comments

9. The candidate uses questioning

techniques to confirm
understanding, including:

i. Open-ended questions, YES NO

e.g. What do you think?
How do you feel about
this?

ii. Probing questions, e.g. YES NO

you mentioned earlier, can
you please elaborate on
that?

Assessor Declaration
By signing here, I confirm that I have observed the candidate, whose name appears above, meet
with program stakeholders to identify, and explore gaps between the current state and desired
future state.
I confirm that the information recorded on this Observation Form is true and accurately reflects
the candidate’s performance during their completion of the workplace task.

Assessor’s signature

Assessor’s name

Date signed

End of Workplace Assessment – Observation Form

Workplace Assessment – Observation Form Version 1.0 Produced 2 April 2

© Compliant Learning Resources