HIFZA MALIK

P: 051 3943516

E: Hifzaiqbal0@gmail.com

Objective

To secure a position where I can efficiently contribute my skills for growth of the organization and build my professional
career. I enjoy working with smart and driven people who allow me to learn and deliver top performance in a team. I'm
constantly looking for interesting contacts and challenging opportunities. I can communicate effectively with all levels in
the organization. Seeking to take next career start with a respected organization.

Education

B.S (Honors) Lahore College for Women University 2013 – 2017

Work Experience

Pyramids Technology- HR Analyst March 2023

 Responsibilities include managing human resource activities. She has proven to be an asset to our team and
has consistently met or exceeded performance expectations.

 We are confident in abilities and commitment to her role. Their employment with Pyramids Technology is
secure, and we look forward to their continued contributions to our organization.

On-boarding and Orientation:

 Welcoming new employees and helping them integrate into the organization.

 Providing orientation sessions to familiarize new hires with company policies, culture, and expectations.

Employee Relations:

 Managing relationships between employees and the organization.

 Resolving conflicts and addressing workplace issues.

 Promoting a positive work culture and employee engagement.

Performance Management:

 Establishing performance expectations and standards.

 Conducting regular performance evaluations and providing feedback.

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Succession Planning:

 Identifying and developing potential leaders within the organization.

 Planning for the future by ensuring a pipeline of skilled employees for key roles.

Abwaab - Sales Lead March 2022 – December 2022

Abwaab is an E learning platform where we create Content videos for students to help them in their studies. I am
working here as a sales team lead and we are selling our content videos to student.

• Manage sales teams and team leads in all markets.

• Manage all verticals under sales (telesales, bookstores, direct sales, teacher agents, and any other vertical we
create).

• Think and create new sales channels that will get us to our targets.

• Track and monitor the performance of every vertical and every team member to ensure we are operating
efficiently and working towards hitting our targets.

• Obsess about our sales numbers and own them fully.

• Proactively track, analyze and report key sales metrics on a daily basis.

• Analyze our sales performance and come up with plans and strategies that match the company’s targets.

• Manage, coach, motivate and inspire the team to extract the most value out of them

• Follow up on every single sales lead we get and work on optimizing our conversion metrics to maximize our
sales.

• Utilize current softwares and tools to actively monitor and manage the operation.

• Recommend revisions to existing reports and assist in the development of new reporting tools as needed.

• Manage everything related to creating payment plans, assigning agents.

Abwaab - Support Representative September 2021 – Feburary-2022

• Social media handling, Dashboard monitoring, Zen desk ticketing.

• Responding sales queries.

• Support to client issues.

• Measuring students’ satisfactions feedback and forms.

 HIFZA MALIK
P: 051 3943516

E: Hifzaiqbal0@gmail.com

UBER – Operation Support Specialist October 2017 – September 2021

Drive analysis on projects on cash collection to improve customer support operations and customer experience of our
customers;

• Up-skill the analytic champions in SQL and data analysis

• Identify operational weaknesses and help improve or innovate new processes to keep local teams as
efficient as possible

• Build dashboards that answer the needs of our internal stakeholders - take advantage of the wealth of data
we have at our fingertips to help stakeholders manage and improve our operations

• Apply data science techniques on large data sets to develop strategic insights, and present them in a
compelling way to enable smart and sustainable business decisions.

• Lead as thought partner with cash collection lead, in order to create actionable insights, dash boarding, K Pis
monitoring and process improvements, under regulated environment.

SKILLS

MS Office Suite
Zen desk ticketing
CS Monitoring tool
Data Analysis

Reference

Will be furnished on demand