GRANITE INDUSTRIAL CORPORATION

AUDIT CHECKLIST
Audit No: Audit Criteria: Marketing, Closing of Sales, Handling of Customer Feedback Department: Sales
Audit Date: 05-28-2024 Auditors: Aires G. Luzada Auditee: Primitivo Barbarona & Stephanie Lee

Requirements C Min Maj Ofi Audit Evidences

Do you memorize and understood the ff:
- Vision
- Mission
 Sales Manager was not able to memorize the quality policy
- Quality Policy
Suggest to revisit the procedure of Sales and
Document is still with Document controller and subject for closing
Marketing against the actual 
once received the final document.
implementation.
Revision of the procedure for the CLOSING of SALES  No evidence found
(OFI from previous audit)
PM-MAR-02 ,1.1 Collect the Purchase order provided by SO#700005363 Aguatrade
the client. The ff. information shall be acquired. Order date: 04/12/2024
Product type
Size

Date needed SO#700005531 Home Design Cagayan
Order date: 05/25/2024
PM-MAR02 , 1.2 Prepare the sales quotation request to Misleading information, it must be justifiable in thought.
be reviewed by the sales manager
Sales quotation request must be reviewed by the sales manager with
 the factors; Client’s requirements and product specifications.

SQR #: 70000031 03/20/2024

SQR# : 70000317 04/30/2024
PM-MAR-02 1.6.2 If the quotation was accepted by the
client, request the client to sign the conforme section Q# 700000279 12/05/23

and return one copy of the quotation. AMG Corp.
PM-MAR-02 1.7 Upon verifying and receiving the  PO date ; 12/11/2023
downpayment of the client, prepare the manual sales SQV 27,000 SS Modular tank
FM-QMS-05-Rev00-06302022
order for the approval of Sales Manager and submit to Total: 750,000
CSR
SO# 700004989
12/14/2023
PM-MAR-02 3.1 Conduct Customer Satisfaction Survey
after closing of the sales  No evidence found

Marketing
PM-MAR-01 1.2 Client Prospect list shall include the
following
Company name
Location
 Client Prospect List 05-2024 and 04-2024
Type of business/product
Prioritization

Client Prospect List 05-2024 and 04-2024 there is no date upon

signing the document.
PM-MAR-01 1.3 approve prospect list monthly

As per ISO 9001:2015 7.1.5.2 measurement of traceability and validity
is a requirement.
PM-MAR-01 1.4 Sales manager shall conduct Sales and
marketing monthly meeting (every 1st Monday of Minutes of meeting
the ,month) together with the salesmen, CSR, April 01, 2024
Accounting, and production to discuss the following

Time: 10:00 to 12:00 noon
agenda which include;
Compe
Misleading information; Data found are mostly by sales plan. there is
no marketing plan
PM-MAR-01 1.5 Generate Sales and Marketing
Sales and marketing monthly plan P40124004

April 01,2024

PM-MAR-01 2.1 Sales and Manager shall submit the

sales and marketing plan to accounting. This shall
include the following details:
No evidence found in the accounting department upon verification to
Month covered 
Name of salesman ms. Mylene blanco.
Designated itinerary
location
FM-QMS-05-Rev00-06302022
PM-MAR-01 2.1.1 any changes on the schedule shall be
communicated to the concerned department No evidence of communication conducted to the concerned

department; Accounting
Sales and marketing monthly plan – P40124004
Upon checking there is no signature of the CEO, as well as the date
PM-MAR-01 2.2 Review and approve sales and
marketing plan
upon signing.

As per ISO 9001:2015 7.1.5.2 measurement of traceability and validity
is a requirement.
Trip record
PM-MAR-01 2.3 Accounting officer shall release the Rowell jabagat
approved Trip record, account jacket, and salesman trip
to the salesman on the day pf the schedule trip.
 Date: 4/26/2024
Date of return: 5/13/2024
Est days: 17 days
PM-MAR-2024 2.3.1 Trip record shall include the
following
Date of trip Upon checking the Trip record of mr roel jabagat , it was found out
Name of salesman that the 2nd quarter of the year 2024 trip record is lacking or there is
Destination

no prospect list found on the document, but on the previous quarter it
Estimated number of days was present
Sales collection master list
Prospect list
PM-MAR-03 1.1 Receive customer feedback report CFR 000119 JEANICA HYDRAULIC TRADING
LOCATION: BULUA
DATE: 05/24/24
PRODUCT QUALITY
 FTR 6000 2 units
1 unit was leaking
PRF # 54 HEBRON SALCEDO/ JEANICA HYDRAULICS TRADING
TIGHTEN THE FITTINGS OF FTR 6000 to stop the leaking

PM-MAR-03 3.2 For issues not regarding to the product,

forward to the concerned department  Behavior of staff complaint submitted to HR department

PM-MAR-03 3.3 Finalize the Findings and action to be

taken to address the feedback/ complaint using the CFR 000119 JEANICA HYDRAULIC TRADING

corrective action report within 10 business days LOCATION: BULUA
FM-QMS-05-Rev00-06302022
 DATE: 05/24/24
PRODUCT QUALITY
FTR 6000 2 units
1 unit was leaking
ACTION PLAN – TIGHTEN THE FITTINGS
Do you identify risks in your process? Is it prioritized? Quality Risk Assessment Matrix
Are the action plans implemented? Sales and Marketing

01/20/2024
Revision Numb

FM-QMS-05-Rev00-06302022