SANDRA AKOSUA 0544992419 / 026802174

DWAMENA OFORI akosuadwamenaofori@gmail.com

Accra

PROFESSIONAL SUMMARY
Goal-oriented Business Administrator with experience in business operations, administrative support, and
implementing efficient administrative structures. Hands-on in customer relationships, project facilitation,
capacity building, KYC protocols, and customer due diligence.

SKILLS PROFESSIONAL EXPERIENCE

Versed with modern relationship-building Investment Support Officer
techniques to listen and address client Oikocredit Nigeria Ltd | April 2022 -January 2024
concerns Reviewed prospecting documents and prepared project summaries for
Demonstrate empathy and emotional managerial approval
intelligence in interactions with Liaised on customer due diligence tasks for ten partners and
stakeholders recommended actions to mitigate risks and enhance credit approval
Organized and prompt execution of Prepared documentation for Credit Committee presentations and
deliverables to meet deadlines and tight increased successful loan approvals
schedules Identified and rectified compliance issues on documents through periodic
Innovative relationship-building techniques review of partner documents
- actively listening and communicating with Enhanced ESG reporting by partners in annual reports and ensured 100%
stakeholders compliance with loan covenants

Country Administrator
Oikocredit EDC Gh. Ltd | November 2020 - March 2022
AREAS OF EXPERTISE Supervised the daily operations of the Ghana office
Office Administration & Facility Enhanced cross-functional communication with the Nairobi regional
Management office on multiple projects
Customer Relationship Management Developed mechanisms to improve invoicing and payment schedules by
Customer Due Diligence country partners to meet revenue targets
Portfolio Management Implemented good bookkeeping protocols to minimize errors
Monitoring and Reporting Sourced and negotiated with vendors for office supplies - reducing
Business/Technical Research procurement costs without compromising on quality
Financial Analysis
Administrative Assistant
AGY Commodities Ltd | February 2018 - October 2020
Ensured optimal productivity of staff within the office
EDUCATION Conducted market research and presented findings on commodity prices
to management
University of Ghana Prepared samples of commodities for tasting and aroma testing for new
MSc. International Business
consignment received at the warehouse
2022
Prepared and updated the petty cash ledger daily
Managed office supplies and purchases
University of Ghana
BSc. English and Psychology
2016
Executive Assistant
Toms Associates Longwood Global Healthcare & Consult | February 2018 - October 2020
Financial Statement Analysis
Managed the petty cash ledger for the CEO and processed payroll for staff
Financial Assessment & Reporting
Coordinated recruitment processes with the CEO to hire new healthcare
September - October 2022
staff for staff
Provided research support for the sister company on selected topics
Facilitated international and local meetings for the Executive Director
University of Ghana, Careers and Handled clerical duties and document management processes in the
Counselling Centre office
Career Development Course (Professional 360)
2017