Topic:1

Introduction to Operation Management.

Def: Operations management is the business function that is responsible for managing and coordinating
the resources needed to produce a company’s products and services. Without operations management
there would be no products or services to sell.

*Operations management is responsible for orchestrating all the resources needed to produce the final
product. This includes designing the product; deciding what resources are needed; arranging schedules,
equipment, and facilities; managing inventory; controlling quality; designing the jobs to make the
product; and designing work methods.

Organizational chart showing the three major business functions:

Functions Of Operational Management.

IMPORTANCE OF OPERATIONAL MANAGEMENT.

Topic 2: OPERATION STRATEGY & COMPETITIVENESS

Introduction to Strategy Operation.
Def: A strategy operation is a comprehensive plan designed to achieve specific goals or
objectives within an organization. It involves strategic decision-making, resource allocation, and
implementation tactics to effectively execute the plan and attain desired outcomes.
Components of Operation Strategy.
1. Production Processes.
2. Supply Chain Management.
3. Resource Allocation.
4. Technology Adoption.
5. Quality Control.
6. Human Resource Management.
Introduction to Competitiveness:
Competitiveness refers to the initial stage of understanding and addressing factors that influence
an organization's ability to thrive in its industry or market. It involves analyzing internal
strengths and weaknesses, as well as external opportunities and threats, to develop strategies that
enhance the organization's competitive advantage .
Key factors influencing Competitiveness
 1. Quality management
 2. Cost Efficiency
 3. Innovation and technology
 4. Flexibility and agility
 5. Customer focus
 6. Employee engagement and skills
Relationship between Operation Strategy and Competitiveness:
 • The relationship between operation strategy and competitiveness is fundamental to the
success of any organization. Operation strategy refers to the set of decisions and actions
taken by an organization to configure its resources and capabilities in alignment with its
long-term objectives, while competitiveness refers to the ability of an organization to
maintain or improve its position in the market relative to its competitors
Conclusion:
In summary, operation strategy and competitiveness are closely intertwined concepts that
mutually reinforce each other. A well-designed operation strategy enables organizations to
enhance their competitiveness by optimizing resources, fostering innovation, improving
efficiency, and delivering superior value to customers, ultimately leading to sustainable growth
and success in the market.

TOPIC 6: Supply Chain Management

:
Def Supply chain management refers to the coordination and oversight of various
activities involved in the production, distribution, and delivery of goods or services
from their source to the end consumer. This entails everything from sourcing the raw
components for a product to delivering the final result directly to the consumer.

Supply chain managers have two key responsibilities:

1. Ensure that customers can obtain products.
2. Ensure that the manufacturer can obtain the materials they need to create the product

How does supply chain management work?

Supply chain manager responsibilities typically include five critical areas of work:
planning, sourcing, organizing, delivering, and managing. Each area has specific tasks
for the supply manager.

1. Planning the supply chain network

2. Sourcing material

3. Organizing manufacturers

4. Delivery of the product

5. Managing return services

. Role of Supply Chain Management
Supply chain management sets the foundation for economic growth by enabling the exchange of goods
between businesses and consumers. The important role of supply chain management and its impact on
economic growth is possible because of the entities involved in the supply chain, which include the
following:

 Materials processors.
 Manufacturers/producers.
 Vendors.
 Warehouses.
 Transportation companies.
 Distribution centers.
 Retailers\
 Product development
 Marketing
 Operations.
 Distribution.
 Finance.
 Customer service.

EX:AMAZON ,KFC e.t.c