Communication for Work Purposes Source-encoding-channel-decoding-receiver

Communication- how we give and receive information LISTENING=LEARNING

and convey our ideas and opinions with those around
us.
Forms of Communication in the Workplace
Verbal (35%)- refers to the use of sounds, words, and
language to express yourself: spoken and written.
Aural- involves the transmission of information through
the auditory sensory system (hearing).
Non-verbal (65%)- facial expressions, the tone, and
pitch of the voice(paralanguage), gesture displayed
through body language(kinesics), and the physical
distance between the communicators(proxemics).
Written- sending of the messages, orders, or
instructions in writing through letter, circulars, manuals,
reports, telegrams, office memos, bulletins, etc.
Visual- the use of signs, symbols, and pictures.
NON-VERBAL COMMUNICATIONS- a process of sending
and receiving wordless messages.
Facial Expression- conveys countless emotions without
saying a word.
Body Movement- how we move and carry ourselves
communicates a lot of information.
Gestures- movement of part of the body; can be
different across cultures and regions.
Eye contact- helps maintain the flow of conversation
and assesses another person’s response.
Touch (Haptics)- communicates a great deal
WORKPLACE DOCUMENTS
 Messages
 Memorandum
 Business Letters
 Minutes of Meeting
 Agenda
 Annual Reports
 Presentations
 Diagrams
PSA (Public Service Announcement)- a short
information clip that is meant to raise the audience’s
awareness about an important issue.
- Can be instructional, inspirational, or even
shocking to elicit emotion and action. Often in
the form of commercials and print ads.
COMMON TYPES OF PSA:
Announcement- usual components are series of videos
and images with a narrators delivering information to
the audience either on-screen or through a voice over;
sometimes text alone can be just as powerful and
effective.
Documentary/Interviews- effective because the
interviews provide either expert testimony or stories
from people who have personal experience with your
topic to support the argument that you are making.
- Can be accompanied by voice over, or other
times your interviews alone can be very
effective.

Space and Distance (Proxemics)- physical space to
communicate many different non-verbal messages,
including signals of intimacy, aggression, dominance, or
affection.
Voice (Paralanguage)- communication in terms of how
our voice sounds (rate, volume, pitch, intonation)
Narrative- uses either a scene, montage (a collection of
several short clips), or a re-enactment/footage of true
events to illustrates the point that you are trying to
make. Allow your psa not only to be more creative but
also subtle, yet powerful.
How to create a PSA?

EFFECTIVE COMMUNICATION SKILLS A. Choose your topic.

B. Research.
- Can be a mix of factual and psychological
C. Consider your audience.
aspects to give the message its full impact;
D. Grab your audience’s attention.
rather than just fry facts or overly emotional in
E. Create a script.
style.
F. Storyboard your script.
- Should be relevant to the concerns of the
G. Film your footage and edit your PSA.
audience.
H. Find your audience and get their reaction
- The language should be appropriate to the
audience and communication medium. Avoid COMMUNICATION FOR ACADEMIC PURPOSES
jargon unless talking to another professional.
Research- systematic investigation into and study of
- Should be positive and focused on solutions
materials and sources in order to establish facts and
rather than listing problems.
reach new conclusions.
- Language should invite appropriate
participation and engagement. Purpose of a research paper is to learn about
- Should use the right medium for the intended something and to present it in written form.
audience, context, and desired response.
- Sent at the right time to enable the audience to What is a Research Paper?
have time to understand and act on the - ordinary or critical term paper
message. - thesis or dissertation
STAGES OF COMMUNICATION - other forms of composition writing
Analytical Research Paper- one that uses evidence to practical way in which the proposed study should be
study the facets involved in an issue or topic. conducted.

- Analysis entails breaking up a concept into

component parts, and restructuring them from
your own perspective into a composite whole.

An analytical research paper:

- is not making judgments on the topic per se, but

exploring a topic for the purpose of being able to draw
reasonable conclusions.

- is an effort to make use of research to provide an

objective picture of what information is known about
the subject.

- Example can be literary analysis and political science

paper.

Argumentative papers- require researchers to take a

stand on an issue and defend it.

- Also known as persuasive research project.

Demonstrate to convince you audience of the
solidity of a particular view you have on a
subject.

STRUCTURE OF A RESEARCH PAPER

Abstract- a little of everything. Contains summary of the

contents of the paper.

Introduction- enables the reader to understand the

context or territory of the study.

Literature Review- foundation of the research for it

state how and why researchers come up with the topic
obejctives. Could answer the trickiest questions in
critics.

Research Methodology- help you systematize your

research by forcing you to identify what kind of data you
will need for your paper and what is the best way to go
about getting it.

- should consider research design, research

locale, population and sampling/key informant
selection, research ethics, research instruments,
data collection and data analysis.

Results- presents findings which are clearly and simply

stated.

Discussion- where results should be communicated. It

should be interpretative not just a restatement of the
results.

Conclusion- enumerates the principal findings of the

research. This answers the objectives of the study.

Recommendation- presents where the results of the

study are directed.

Acknowledgment- provides opportunity to thank and

recognize those who have assisted or contributed to the
study.

References- should strictly follow the APA 7th edition

Writing Proposal- goal is twofold; to present and justify

the need to study a research problem and to presnt the