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JAMA Insights | Communicating Medicine

February 1, 2024

Delivering Effective Messages in the Patient-

Clinician Encounter
Joseph N. Cappella, PhD1; Richard L. Street Jr, PhD2,3

 Author Affiliations
JAMA. 2024;331(9):792-793. doi:10.1001/jama.2024.0371

  

Effective communication between patient and clinician is a core function of the medical en-
counter.1 In a survey of cancer survivors, communication breakdowns most often identified by
respondents were failures of information exchange, both in information provided by the clini-
cian (eg, too complex, not enough) and in missing information from the patient or failing to
elicit it.2 These failures can be medically significant, affecting adherence to prevention,
screening, and treatment; undermining the patient-clinician relationship; increasing anxiety
and confusion; exacerbating health disparities; and accepting misleading, incomplete, or false
medical information from ill-informed sources.
1x

Editorial
Communicating Medicine—A New JAMA Series
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