Edgar Diaz Chavez

Biotechnological Engineer

Address Aguascalientes, AGU, 20050

Phone 449 338 1865
E-mail edgar.diaz.chavez@outlook.com
LinkedIn https://www.linkedin.com/in/edgar-díaz-9764a7127/

Results driven Security Engineer with notable success in planning, analysis, and implementation of security
initiatives. Strengths in providing comprehensive network design and security frameworks.

Skills
 Azure Security Engineer

 Microsoft Security, Compliance, and Identity

 Microsoft Identity and Access Administrator

 Microsoft Security Operations Analyst

 Cisco Certified Network Associate

 Zscaler Certified Cloud Administrator

Work History
2022-01 - Security Engineer
Current Softtek, Aguascalientes, Aguascalientes
 Identify and analyze key points in an Account´s lifecycle: Creation, transfer,
disablement, enablement, and termination from a Security standpoint.
 Performed and reviewed technical security assessments of Active Directory and
Azure Active Directory to identify points of vulnerability and non-compliance with
established information security standards and recommend mitigation strategies.
 Performed risk and vulnerability assessments and provided results and
recommendations to senior management.
 Recommend improvements in security systems and procedures.
 Conducted security audits to identify vulnerabilities.
 Reviewed violations of computer security procedures and developed mitigation
plans.
  Monitor, analyze and respond to endpoint detections in CrowdStrike by
understanding the process tree and each of its components.
 Investigate incidents in Microsoft Defender for user unusual activity or potential
phishing emails.
 Leverage my research using SIEM tools such as Splunk and Qradar.
 Implemented self-developed PowerShell scripts to automate E5 license removal
from Active Directory Disabled Accounts, UserPrincipalName correction for
Administrator accounts, AD cleanup both on-premises & cloud.
 Create Access Reviews for user, service and bot accounts.
 Create and manage conditional Access Policies.
 Enforce MFA registration policy without affecting day to day operations.

2021-06 - Technical Support Engineer

2022-01 Tech Mahindra, Aguascalientes, Aguascalientes

 Resolved diverse range of technical issues across multiple systems and applications
for customers and end-users.
 Fielded average of 50 inbound phone calls to deliver support and remotely resolve
service issues.
 Provided resolution within 480 seconds in average (AHT was 1000 seconds).
 Successfully setup Company´s and employee´s devices using AirWatch and Mobile
Workspace Services.
 Broke down and evaluated user problems, using test scripts, personal expertise, and
probing questions.
 Configured hardware, devices, and software to set up workstations for employees.

2016-08 - Personal Assistant to the Owner

2020-02 Farmacias Lindavista, Aguascalientes, Aguascalientes
 Provided staff coaching, mentoring and consultation to enhance performance and
professional development.
 Updated executives on changing business needs by thoroughly documenting
internal and client meetings.
 Produced accurate office files, updated spreadsheets and crafted presentations to
support executives and boost team efficiency.
 Responded to emails and other correspondence to facilitate communication and
enhance business processes.
 Handled all incoming information requests for several busy executives.
 Arranged domestic and international travel plans and itineraries, including flight, car
service and restaurant reservations.
 Entrusted to handle confidential and sensitive situations in professional matter.
 Filed paperwork and organized computer-based information.
 Wrote reports, executive summaries and newsletters.
2015-08 - Customer Service Representative
2016-07 Teleperformance, Aguascalientes, Aguascalientes
 Provided primary customer support to internal and external customers in fast-paced
environment.
 Responded to customer requests for products, services and company information.
 Assisted customers with setting appointments, shipping and special order requests,
and arranging merchandise pick-up at other locations.
 Recommended [Product or Service] to customers, thoroughly explaining details.
 Provided information to customers regarding Comcast's charge card and loyalty
program and helped to open and activate new accounts.
 Regularly exceeded daily sales and product add-on quotas.
 Answered customer telephone calls promptly to avoid on-hold wait times.
 Used company troubleshooting resolution tree to evaluate technical problems while
leveraging personal expertise to find appropriate solutions.
 Preserved revenue streams by utilizing strong communication and negotiation
skills, offering refunds as last resort to maintain customer satisfaction.

Education
2016-08 - Bachelor of Science: Biotechnology
2022-06 National Polythecnic Institute - Silao, Gto, MX.

Software

o Adobe Photoshop

o Adobe Lightroom

o Adobe Premiere

o Kali Linux

o Splunk

o Qradar

o CrowdStrike

o Zscaler (ZIA & ZPA)

o Cisco IOS
o Active Directory (On-Premises / Azure)

o PowerShell

o Microsoft Cloud Defender

o SCCM

o ServiceNow

o BMC Remedy

o VMware

o Mobile Device Management (Airwatch Services)

o PostgreSQL

Languages

 Spanish

 English

 French