GORM

QHO-420-CMT
Seminar-Week-4
The Organization Culture.
Khurram Riaz
Khurram.Riaz@qa.com
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•
TODAY’S SESSION PLAN
Organizational Culture Exercise

• Task 0: Do not consider any of your personal experiences in this analysis through Task 4, only use
‘things’ you observe, review or analyze. Do not read Task 5 until Tasks 1 through 4 are completed; do not
read or go to page 7 until everything else is completed. You must write (pick a recorder) down your
analysis on the following pages starting on page 4. You have 80 minutes to complete the 5 Tasks below.
We will discuss when you are finished.

• Task 1: What ‘things’ would you observe, analyze, study or review to try and understand an
organization’s culture? List them under Task 1. What ‘things’ are available to you in the next 80 minutes
(since you can only use what is readily available for this exercise)? List what is available to you under
Task 1.

• Task 2: Determine what type of culture the organization has by A) determining what model to use to
categorize the culture with the culture’s distinguishing characteristics and B) determine the organization’s
culture. List the categorization of culture under Task 2.

• Task 3: Write up a short, ½ to 1 page organizational culture description under Task 3. Include what noted
differences to the categorized culture may exist in the analyzed culture.

• Task 4: What recommendations can you make to strengthen organizational culture of the analyzed
culture? Write 3 to 5 recommendations, and why you made those recommendations, under Task 4.

• You have 80 minutes as a group to perform all 5 tasks and present your findings.
Watch the videos and write their
summary:
• SAMSUNG—VIDEO--- ORG CULTURE
• https://www.youtube.com/watch?v=T9uRHMLXvmA
•
• APPLE ORG CULTURE
•
• https://www.youtube.com/watch?v=EcHpgsTg458
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Assessment Task:
• Write an essay on ONE of the following topics:
1-How does organisational culture impact on an organisation’s performance?
• or
2-Discuss the role of stakeholders in an organisation.
• or
3-Choose ONE of the following laws and explain why it is so important in the workplace?
• The Equality Act
• The General Data Protection Act
• The Health and Safety at Work Act
• or
4-Which is most important in an organisation? Control, power, or influence?
Learning outcomes

BE ABLE TO DEFINE TO UNDERSTAND KEY THEORIES TO UNDERSTAND THE IMPACT OF

ORGANIZATIONAL CULTURE. OF ORGANIZATIONAL CULTURE CULTURE ON AN ORGANIZATION
AND ITS PERFORMANCE
What is
organisational
culture?
• “The collection of traditions, values,
policies, beliefs, and attitudes that
constitute a pervasive context for
everything we do and think in an
organisation” (Mullins, 2016)
• “Culture impacts most aspects of
organisational life, such as how
decisions are made, who makes them,
how rewards are distributed, who is
promoted, how people are treated, how
the organisation responds to its
environment, and so on”. (Harrison and
Stokes, 1992).
 Level 1: Artefacts – most visible – the physical
space and layout, tech output, written and
spoken language, overt behaviour of group
members
Levels of
Organisatio Level 2: Espoused values – the values and
nal Culture beliefs of the organisation by which members
justify actions and behaviour
(Schein,
1980) Level 3: Basic underlying assumptions: They
guide behaviour and determine how group
members perceive, think and feel about things
Types of
organisatio
nal culture
 References
• BROOKS, A. C. 2009. Social Entrepreneurship: A ...
Managing and measuring social enterprises, London,
Sage Publications
• MULLINS, L., 2016, Management and Organisational
Behaviour 11th edition, London: Pearson Education
Limited.
References:
• Boddy, D. (2014) Management: An Introduction. (6th Ed).
Harlow: Pearson Education. Chapters 1 and 10 [Ebook].
• Jones, G. & George, J. (2016) Contemporary Management. (9th
Ed). New York: McGraw Hill
• Schermerhorn , Hunt and Osborn, 2003, Organizational
Behaviour, 8TH Edition,-John Willey & Sons, Inc. USA. (OB,CH-
15).