2 Tle10 - Ict - Css - q4 - Mod3

Lesso Network Fault Diagnosis
n
1
Welcome to your first lesson in network fault diagnosis!
What I Need to Know
Below are the skills and competencies you need to learn for today’s
lesson.
SKILLS AND COMPETENCIES/OBJECTIVES:

At the end of this lesson, you are expected to:
 determine steps in finding faults in networks
 assess problems reported
 perform network fault diagnosis
What I Know
Before you start the lesson on tasks in maintaining network, you need to answer
the following activity below. You will be challenged to dig deeper into your
prior knowledge and previous experiences. This phase will guide you in
assessing yourself on how much you have known network maintenance.
ACTIVITY 1. Multiple Choice

Direction: Read and answer each item below. Choose the letter your answer.
Write your answer in your activity notebook.
1. What protocol does ping uses?
A. IP
B. TCP
C. ICMP
3
D. IGMP
2. The Default Gateway is the address of your router. Assuming your gateway address is
192.168.1.1 you can attempt to ping the router to see if it can send and receive
information by running the below command.
ping 192.168.1.1
A. True
B. False
3. What term we used to refer a task of determining a fault in a computer system and its
network?
A. Fault Testing
B. Fault Isolation
C. Fault Diagnosis
D. Fault Diagnostics
4. What does ping loopback address do?
A. Determine if the cause problem is IP Stack failure
B. Determine if network interference control (NIC) is functioning.
C. Determine if the cause of the problem is the local physical network.
D. Determine if the IP communication between the local host is working.
5. What does ping 127.0.0.1 do?
6. What does ping <local host IP Address> do?
D. Determine if the remote server and remote physical network is working.
7. What does ping <default gateway> do?
8. What does ping <remote server> do?
9. If you wanted to verify the local IP stack on a user’s computer, what would you
do?
A. ping 127.0.0.0
B. ping 127.0.0.1
C. ping 1.0.0.127
D. ping 127.0.0.255
10. If you wanted to verify if the TCP drivers is not corrupted on a user’s
computer, what would you do?
A. ping 127.0.0.0
B. ping 127.0.0.1
C. ping 1.0.0.127
4
D. ping 127.0.0.255
11. What is the indication that will be shown when the problem is about the host name
is type incorrectly?
A. Request timed Out
B. Unknown host
C. Destination hose unreachable
D. Error
12. What is the indication that will be shown when the problem is about the
routing table of the destination host?
B. Unknown host
D. Error
13. What is the indication that will be shown when the problem is about the local
system route to the desired destination?
B. Unknown host
D. Error
remote router route to the destination?
B. Unknown host
D. Error
15. It is also correct to retry ping with a hostname after using IP address.
A. True
B. False
5
What’s In
You have reached Module 3 in Diagnostic Tools in Network Systems

Maintenance. From the previous quarter, you learned about OSI Model when
we discussed about basic of networking. Last module in the last lesson, we
tackle about techniques in maintaining network. So as a sort of review,
kindly carry out the activity below.
ACTIVITY
2:
Part I. OSI Model
Direction: Fill in the blank layers of network layer OSI model. Write your answer in
your activity notebook.
Source http://geekswithblogs.net/MarkPearl/archive/2012/01/07/computer-networks-unisa-ndash-chap-2---
networking-standards-and.aspx
Figure 1 The 7 Layers of OSI
6
Part II. Pre-Troubleshooting
Direction: Arrange the following steps in diagnosing network. Write your answer in
I II Check on virus and malware protection

III Use ipconfig
IV Contact the ISP
V Perform a DNS check
VI Use ping and tracert
VII Check the hardware
Review database logs
Your answer is:

Step 1: Step 5:
Step 2: Step 6:
Step 3: Step 7:
Step 4:
What’s New
Before you start the lesson on network fault diagnosis, do the activity
below.
ACTIVITY 4: BIG Word – One Word

Direction: Answer the question below and write your answer in your activity
notebook.
1. What word that pops into mind you see FAULT

this word?
2. What pops into mind you see this word?
DIAGNOSIS
3. What pops into mind you see this word?
FAULT
DIAGNOSIS
7
What is it
Glossary:
 Fault Diagnosis (n)
- may refer to hardware or software, but always deals with methods that can
isolate the component, device or software module causing the error.
(Source: https://www.yourdictionary.com/fault-isolation)
- The task of determining where in a (repairable) computer system a fault

has occurred and what the logical nature of that fault is. (Source:
https://www.encyclopedia.com/computing/dictionaries- thesauruses-
pictures-and-press-releases/fault-diagnosis)
 Fault Isolation (n)
- may be part of hardware design at the circuit level all the way up to the
complete system. It is accomplished by building in test circuits and/or by
dividing operations into multiple regions or components that can be
monitored separately. After fault isolation is accomplished, parts can be
replaced manually or automatically. (Source:
https://www.yourdictionary.com/fault-isolation)
 Internet Service Provider or ISP (n)
- is a company that provides customers with Internet access. It is often
referred to as just “the provider.” Data may be transmitted using
several technologies, including dial-up, DSL, cable modem, wireless or
dedicated high-speed interconnects. (Source:
https://www.techopedia.com/definition/2510/internet-serv
iceprovider-isp)
8
How do we determine the problem of the network?
Figure 1 Network Layer - OSI Model
Diagnosing network starts at the transport layer of the OSI Model. The Internet
Control Message Protocol of the Transmission Control Protocol / Internet Protocol (TCP/IP)
under transport layer is the one that performs diagnostics. A networking device, such
as router, sends an ICMP source-quenched packet to a host that request a slowdown in the
data transfer. An important diagnostic tool within the ICMP protocol is ping, the packet
Internet groper.
ping
The ping command is used to verify connectivity with another with another
host in the network. The destination host could be in a LAN, or on the internet. It uses a
series of echo requests and the networking device receiving the echo requests responds with a
series of echo replies to test a network connection. Anyone on the network can run these
basic ping tests commonly to verify the connection between two computers is working and
measure the current connection performance.
In doing ping, do the following.
1. Open the command prompt
2. In the command prompt, type ping followed by an IP address or a website
address then press Enter key to execute the command.
User’s Complain: The User’s Computer Cannot Connect to the Server

Using the user's computer, do the following steps:
Step 1. use ping 127.0.0.1

It is also called ping loopback address because your computer trying to talk to itself.
Technically, it means that the operating system loops it back to itself without having any
interference of network interface controller (NIC). This is to check if IP Stack is initialized.
If failed and returns a message “unable to contact IP driver, error code 2”, the cause of the
problem is IP Stack failure, because either the network adapter is not working, TCP drivers
are corrupted or another service is interfering with IP. Action to be taken, reinstall TCP/IP on
the host.
9
Figure 2 ping 127.0.0.1
The image above shows the output of ping 127.0.0.1.
Step 2. use ping <local host IP Address>

This will ping the IP address of a device like a local computer, remote server or any
client that receives an IP address to verify that it is reachable and that you can
communicate with it properly. Technically, this check if NIC or Network Interface Card is
functioning. Before you do this make sure LAN cable is properly plugged into NIC. You will
know if it succeeded if the IP protocol stack on the host can communicate to the NIC via the
LAN driver. It fails when NIC is not functioning. This time you need to replace the NIC.
Step 3. ping <default gateway>

This is to check the local physical network from NIC to router. Checking fails, the
cause is local physical network problem. So, you need to check the physical connectivity.
The image below shows the output.
Figure 3 ping 192.168.1.1
10
Step 4. ping <remote server>
This is to check if there is IP communication between the local host and if the remote
server and the remote physical network is working. If this fails, you need to go to the
server and work through steps 1 through 3 until you find what is the problem.
Step 5. Check DNS setting

If the user still cannot communicate to server after steps 1 to 4, you need to check
Domain Name Systems (DNS) setting.
Source: Lammle, Todd. CompTIA Network ® Deluxe Study Guide. Indianapolis, Indiana: Wiley
Publishing, Inc., 2009.
The following are the indication that the network communication failed:
1. Request Timed Out
This message indicates that no reply messages were received within the default
time of 1 second.
Action needs to be done: Check the routing table of the destination host to see
whether it has a route to the sending host before checking tables at the routers.
2. Unknown host.
This error message indicates that the requested host name cannot be resolved
to its IP address;
Action needs to be done: Check that the name is entered correctly and that the DNS
servers can resolve it.
3. Destination host unreachable
This message indicates one of three problems:
a. The local system has no route to the desired destination
If the message is simply "Destination Host Unreachable"
Action needs to be done: Use the Route utility to check the local
routing table.
b. A remote router reports that it has no route to the destination.
If the message is "Reply From < IP address >: Destination Host
Unreachable,"
Action needs to be done: Use the appropriate utility or facility to check

the IP routing table of the router assigned the IP address of < IP address >.
c. If you pinged using an IP address,
Action needs to be done: retry it with a host name to ensure that the IP
address you tried is correct.
11
What’s More
This comprises activities for independent practice to solidify your understanding

and skills of the topic.
ACTIVITY 5: Pinging and drawing

Direction: Identify the steps you would do to determine the following problem. Just
choose from the steps below. You may have more than one answer. Draw your
answer in your activity notebook. The first item is just an example.
Step Step Step Step Step 5

1 2 3 4 Check DNS
ping ping ping Setting
ping
127.0.0.1 <local <default <remote
address> gateway> server>
Problem No. 1 - Local host cannot communicate to the server and NIC is defective.
Problem No. 2 - After all efforts, still user’s computer cannot communicate to the
server
Problem No. 3 - Local host cannot communicate to the server and no Remote physical
network is not working
Answer to problem no. 1: Step
Step1
2
Step 3
Problem No. 1
Answer to problem no. 2:
Problem No. 2
12
Answer to problem no. 3:
Problem No. 3
What I Have Learned
What you just did to the previous activity was neat. The next activity is
designed to process what you have learned from the lesson.
ACTIVITY 6: Own Words is Important

Direction: Identify the keywords below and explain it your own words. Write your answer in
1. Network Fault
Diagnosis
2. ping
What I Can Do
What you just did to the previous activity was great enough. Keep up the good work. The
following task will showcase your skills and knowledge gained and applied in real-life
concerns and situations.
ACTIVITY 7: Tell-me-what, Tell-me-how

Direction: Read the scenario given. Examine the Job Order Form carefully and identify what
was the complain of the customer, and how to determine the problem. Explain
your answer. Write it in your activity notebook.
13
Mario is a network maintenance technician in a TPM (third party
maintenance) company. One day, he received a job order from his boss. Refer
to Figure 4 – Network Maintenance Job Order Form received by Mario.
Network Maintenance Job Order Form

Client Name: Viloria Enterprise Phone No.: 0936-1234567
Client Address: Sayre Highway, Poblacion,
Quezon, Bukidnon Client Email:
Job Order Details
Date issued: June 11, 2020 Job Order No.: 1234569
Issued by: Juan dela Cruz Job Performed by: Mario Jose Maria
Client’s Complaints/Problems:
• Cannot connect to the internet
Description of Job Required:
1. Check physical connection and hardware
2. Do the diagnostic tool – ping
3. Contact ISP
Materials Required:
Remarks: The client suspected about broken cables because of
rats.
Completion Information
Date Completed: Time Required
Materials Used:
Remarks
Employee Signature: Supervisor Signature:
Figure 4 Network Maintenance Job Order Form
1. What was client’s complaint about?

Client’s complains about .
2. What you should do to determine the real problem? To
determine the real I would
3. If client’s remark were true, would you still use ping to diagnose the real problem? If yes,
why? If no, why not?
Your performance will be assessed according to this Rubric:

5 4 3 2 1
Reasoning Excellent Correct logical Has the point in Get the answer Reasoning is
reasoning. reasoning. his/her right but not out of the
Beyond Evidently, reasoning yet convincing context.
expectation. Did studies the not grounded reasoning
extra-research given hand-outs enough.
about the topic
Correctness Answer is Answer is Answer is Answer is Answer is
correct. Easy to correct. Stated correct. No correct. correct yet no
14
understand what was given ample Explanation is explanation.
reasoning using in the hand-outs explanation. out of the
his/her own context.
words.
Assessment
Awesome! You made it to “Assessment” part. A task will be given to you to

evaluate your level of mastery in achieving the learning competency. Just be
patient in answering it. Believe in yourself.
ACTIVITY 8. Multiple Choice

Direction: Read and answer each item below. Choose the letter your answer.
Write your answer in your activity notebook.
1. What protocol does ping uses?
A. IP
B. TCP
C. ICMP
D. IGMP
2. The Default Gateway is the address of your router. Assuming your gateway address
is 192.168.1.1 you can attempt to ping the router to see if it can send and receive
information by running the below command.
ping 192.168.1.1
A. True
B. False
3. What term we used to refer a task of determining a fault in a computer system and its
network?
A. Fault Testing
B. Fault Isolation
C. Fault Diagnosis
D. Fault Diagnostics
4. What does ping loopback address do?
5. What does ping 127.0.0.1 do?
6. What does ping <local host IP Address> do?
15
7. What does ping <default gateway> do?
8. What does ping <remote server> do?
9. If you wanted to verify the local IP stack on a user’s computer, what would you
do?
A. ping 127.0.0.0
C. ping 127.0.0.1
D. ping 1.0.0.127
E. ping 127.0.0.255
10. If you wanted to verify if the TCP drivers is not corrupted on a user’s
computer, what would you do?
A. ping 127.0.0.0
B. ping 127.0.0.1
C. ping 1.0.0.127
D. ping 127.0.0.255
11. What is the indication that will be shown when the problem is about the host name
is type incorrectly?
B. Unknown host
D. Error
routing table of the destination host?
B. Unknown host
D. Error
13. What is the indication that will be shown when the problem is about the local
system route to the desired destination?
B. Unknown host
D. Error
remote router route to the destination?
B. Unknown host
D. Error
15. It is also correct to retry ping with a hostname after using IP address.
A. True
16
B. False
17

2 Tle10 - Ict - Css - q4 - Mod3

Uploaded by

Copyright:

Available Formats

You might also like

2 Tle10 - Ict - Css - q4 - Mod3

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

2 Tle10 - Ict - Css - q4 - Mod3

Uploaded by

Copyright:

Available Formats

Lesso Network Fault Diagnosis

What I Need to Know

SKILLS AND COMPETENCIES/OBJECTIVES:

ACTIVITY 1. Multiple Choice

You have reached Module 3 in Diagnostic Tools in Network Systems

Figure 1 The 7 Layers of OSI

I II Check on virus and malware protection

Your answer is:

ACTIVITY 4: BIG Word – One Word

1. What word that pops into mind you see FAULT

2. What pops into mind you see this word?

3. What pops into mind you see this word?

- The task of determining where in a (repairable) computer system a fault

Figure 1 Network Layer - OSI Model

User’s Complain: The User’s Computer Cannot Connect to the Server

Step 1. use ping 127.0.0.1

The image above shows the output of ping 127.0.0.1.

Step 2. use ping <local host IP Address>

Step 3. ping <default gateway>

The image below shows the output.

Figure 3 ping 192.168.1.1

Step 5. Check DNS setting

Action needs to be done: Use the appropriate utility or facility to check

c. If you pinged using an IP address,

This comprises activities for independent practice to solidify your understanding

ACTIVITY 5: Pinging and drawing

Step Step Step Step Step 5

What I Have Learned

ACTIVITY 6: Own Words is Important

ACTIVITY 7: Tell-me-what, Tell-me-how

Network Maintenance Job Order Form

Figure 4 Network Maintenance Job Order Form

1. What was client’s complaint about?

Your performance will be assessed according to this Rubric:

Awesome! You made it to “Assessment” part. A task will be given to you to

ACTIVITY 8. Multiple Choice

You might also like